Every review we hold for the Godalming office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNobody responded to my phone call, they responded to my emails without actually reading them, online forms too rigid and no way to get responses to my questions. Clunky and difficult.
Blah · 14 July 2025
Agent replied · 14 June 2026
Hi there, this is hugely upsetting for us. We are really sorry you felt the experience has been clunky, we are committed to building a solution that makes renting easy and enjoyable for renters. We’d love the opportunity to make things right. Please reach out to us directly on WhatsApp at +44 7863 186140, and we'll make sure you get the support you need.
★★★★★ 5/5
GoogleI had Ryan and Danielle out to complete a valuation and their knowledge and service was excellent. They were so helpful!!! We can’t wait to work with them with selling our home ❤️
Cakethehuman7 · 21 June 2025
Agent replied · 21 June 2026
Thank you for the lovely words! And we can't wait to be able to support you on your new adventure!
★★★★★ 5/5
GoogleWe cannot thank Charlie and his team enough for their efforts in selling our mother's house. Having tried to do it ourselves initially we have learned that a really good firm of estate agents are worth paying for. Excellent advice, great …
Graham · 4 October 2021
Agent replied
Hi Graham, Thank you so much for taking the time out to leave us such a positive review. I am so pleased that we got the opportunity to sell your mother's home and to get the sale successfully across the line in good time. I know your buyer are super excited to start work! Regards, Charlie and the team.
★★★★★ 5/5
GoogleWe have used Burns & Webber Godalming as vendors and purchasers many times now. The whole team is so professional and personable with a sense of humour, which in the housing market is much needed! Joanne Fox is the ultimate in …
Tanya · 4 October 2021
Agent replied
Hi Tanya, this is such a fantastic review and something we are incr
★★★★★ 5/5
GoogleWe chose Burns and Webber for the sale of our home after meeting with three different agents, because Charlie was positive, knowledgeable of the local market and confident in what they could offer. Joanne then managed our sale and when it …
Jenny · 4 October 2021
Agent replied · 22 November 2024
Hi Jennifer, Thank you so much for taking the time out to leave us a 5-star review. It certainly took a little bit longer that we were all hoping for due to the length of the chain, however we got there in the end and I know everybody that was involved is absolutely thrilled. Regards, Charlie
★★★★★ 5/5
GoogleDan helped my find an ideal flat in a great location.
The entire process from offer through to moving in was seamless, on hand in the …
Conner · 16 August 2025
Agent replied · 16 May 2026
Thank you for you feedback Conner, it is very much appreciated. We hope you enjoy your new home. Best wishes Oakmont
★★★★★ 5/5
GoogleWe recently moved into our first house and are very happy with our new home. Burns & Webber were easy to get hold of and speak to and helped us to navigate a few hurdles during the process . Karl was our main point of contact and helped …
Stephanie · 4 October 2019
Agent replied
Hi Stephanie,
Thank you so much. It has been a pleasure working with you over the past few months and I'm certain you're going to love your new home! Charlie
★★★★★ 5/5
GoogleFantastic place to work and amazing staff.
The coffee downstairs is a must!
Tommaso · 28 December 2025
Agent replied · 28 May 2026
Thank you Tommaso <3
★★★★★ 5/5
GoogleGreat service! Verry helpful staff!
Evaldas · 4 March 2026
Agent replied · 4 June 2026
We’re glad our team could provide helpful service and make your experience a positive one.
★★★★★ 5/5
GoogleWe recently bought our property through B&W and we happily surprised at the value we felt from them. Buying and not selling, the agents were working for their clients primarily, however, we felt important , heard and understood. Karl was …
Pippa · 4 October 2021
Agent replied
Hi Pippa, Thank you for the 5-star review! Charlie and the team
★★★★★ 5/5
GoogleAdam did a fantastic job of supporting me through the sale of my property. Communication was great and time was taken to understand my requirements. I would highly recommend Curchods, Burns and Webber in Godalming.
Jo · 13 May 2025
Agent replied · 11 December 2024
Dear Jo - my apologies for my tardy to response to your very kind review of Curchods, and particularly Adam's, services to you during your sale in the summer. I do hope you are enjoying living in Wonersh.
★★★★★ 5/5
GoogleCozy place to work and nice coffee place options, and friendly staff.
Christian · 28 December 2025
Agent replied · 28 May 2026
Thank you Christian!
★★★★★ 5/5
GoogleVery supportive and informative. I confess I thought I knew a thing or two about marketing, but Francis and the team educated me and brought me along on the journey. They transformed my views and opened my eyes and am forever grateful.
Kristoff · 10 June 2021
Agent replied · 10 June 2026
Thanks for your warm words Kristoff! It's a pleasure working with ambitious entrepreneurs like yourself and we look forward to being your marketing partner for years to come! Lead Hero is truly grateful.
★★★★★ 5/5
GoogleKarl has been fantastic in ensuring the progression of our house sale. All in all the experience has been very smooth and Karl has had to do lots of chasing of solicitors! We have consistently received regular updates and we have always …
Lauren · 12 February 2021
Agent replied
Hi Lauren, Thank you for the 5* review!
It has been a pleasure to work with you again having initially sold you the property. I agree that Karl did a fantastic job on this one and I know that your buyers a very excited too!
Kind regards, Charlie
★★★★★ 5/5
GoogleBurns and Webber were nothing short of brilliant. Joanne was an absolute superstar from start to finish. My whole experience with Burns and Webber showed the team to be very proactive, organised and customer focused. I cannot recommend them enough!
Hayden · 16 September 2021
Agent replied
Hi Hayden, thank you so much for your glowing review. Joanne was exceptionally pleased to be able to get the sale through in time for you to save on stamp duty. All the very best in your new home. Regards, Charlie
★★★★★ 5/5
GoogleBurns and Webber worked hard to get us a sale. Really hard! It’s a tough market and we’d tried one other estate agent before for 6months with no joy. Charlie and Joanne kept us in the loop on all viewings, were honest and prompt in their …
T · 4 October 2019
Agent replied
Hi Toni, I can't thank you enough for leaving us such a glowing review. It's been an absolute delight working with you throughout the past few months and are over the moon we finally got there. Best of luck to you both in your lovely new home. Charlie
★★★★★ 5/5
GoogleFantastic experience selling with Burns and Webber. They persevered with us very patiently and worked very hard for us over a long period in a turbulent market. Many thanks to Charlie, Joanne and all the team for getting us over the line, you did an amazing job.
Michael · 16 September 2019
Agent replied
Hi Mike, thank you for leaving us such a wonderful review. I'm so pleased that despite the difficulties, the end result was a really positive outcome for everybody. Yourself, Lorna and the boys i'm sure are going to be very happy in your fantastic new home.
★★★★★ 5/5
GoogleCannot praise the team at Burns and Webber, Godalming office enough. Professional, friendly, nothing to much bother and so very respectful during a delicate and difficult time. Thank you Charlie, Joanne and the whole team for your support and friendship during this past few months
Mark · 2 June 2020
Agent replied
Hi Mark, Thank you for providing us with the opportunity to sell your property in Busbridge which was a fantastic home. We have thoroughly enjoyed getting to know you throughout the process and hope to stay in touch in the future. Best wishes, Charlie and the team.
★★★★★ 5/5
GoogleAbsolutely amazing experience. Evaluation done the same day as enquiry, pictures taken the day after. Day after that was on the market and sold within 28 hours. Recommend 100%!
Georgia · 21 April 2026
★★★★★ 5/5
GoogleHybr made the process of finding and securing my third year student housing a whole lot easier, they were always fast to reply and very helpful with any questions i asked. Jay in particular was a great helping hand !
Robyn · 14 June 2024
★★★★★ 5/5
GoogleWe recently purchased a property through Burns & Webber and couldn't be happier with the service Karl provided. We unfortunately had an unresponsive buyer's solicitor, and Karl went out of his way to ensure that everything went smoothly …
Lucy · 4 October 2021
Agent replied
Dear Lucy, thank you for taking the time to leave us such a fantastic review. Karl worked incredibly hard for everybody involved despite the ongoing difficulties the chain faced. Thank you once again and best of luck in your new home! Best wishes, Charlie
★★★★★ 5/5
GoogleJoanne, Charlie and the team were amazing when we were selling our house. They were prompt, professional, friendly and attentive from the beginning. We have used Burns and Webber before, and as usual, the service was exceptional. The …
Donal · 4 October 2021
Agent replied
Hi Donal, Thank you so much for leaving us a review. As clients you have always been very efficient which certainly helps with viewings and getting the sale through. Speak soon. Charlie
★★★★★ 5/5
GoogleI recently purchased a property in Godalming through Burns & Webber. Joanne Fox looked after the transaction and was brilliant. Joanne was always on hand to answer any questions and as a result the purchase went through relatively …
Lisa · 4 October 2021
Agent replied
Lisa, you certainly had a journey to securing your lovely home. I am so delighted you are so happy there. It was such a pleasure to had you the keys on completion. It makes it all worthwhile.
★★★★★ 5/5
GoogleI recently bought a property through Burns & Webber and found them to be professional and competent. I would particularly like to thank Karl Hagan (Senior Negotiator) who worked diligently throughout the transaction to make the process as …
Jules · 4 October 2021
Agent replied
Hi Jules, This is possibly one of the best reviews we have ever received and it really means a lot, especially to Karl who worked incredibly hard to get the sale through for you. Thank you once again for your 5-stars and good luck in your new home. Best wishes, Charlie and the team
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