Trusted Agent profile · Gloucester
★★★★★
203 reviews across 3 platforms
48 Stroud Road, Gloucester, GL1 5AJ, GL1 5AJ
TG Sales & Lettings's office in Gloucester, at 48 Stroud Road, is rated 3.7 out of 5 across 203 reviews on three platforms, including 84 Google reviews rated 4.5.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
FacebookFrom the get go of instructing T&T, Daniel has been so professional whilst dealing with the let of my property. His team found suitable tenants in a couple of days and we cannot be happier! So far dealings have been smooth and communication has been perfect. His marketing is top notch too! 🙏🏻🏡
5/5
FacebookI cannot recommend Selinas lettings high enough . Selina , Jess & Casey are always professional but more importantly to me they were so warm friendly & couldn’t do enough for me . They helped me so much as I hadn’t rented before & nothing was to much trouble for them . Thank you so much x
1/5
GoogleVery unprofessional. Making multiple empty promises about updates and viewings. Took over a week to schedule a viewing and then CG lettings cancelled it the day before (after myself ringing to check if viewing was still going ahead, no email updates sent)
Good morning, thanks for taking the time to write a review. Please accept our apologies on the delay in getting back to you, but we did have to wait to talk to the Landlord about your dog and see if he was happy. Your work schedule sadly prevented you from attending any of the viewing slots but we did have you provisionally booked in, for a time that was convenient to you, but sadly the property was Let before then. We appreciate the frustration at trying to get viewings at the moment because the market is so busy and there is such lack of stock but we do try and do all we can to accommodate everyone, if time allows. We wish you all the very best with your search. Rachel (Director)
1/5
FacebookWouldn't recommend for following reasons feel slightly messed around, first viewing on a property 3 weeks ago was cancelled due to workers being in apparently same story was given to me when viewing early this week to change appointment time but let that go put an offer in on a rental property to then be told the landlord is now considering selling the property and wouldn't be a fast decision .....
Hi Kieran, Sorry to hear you wouldn't recommend us. Unfortunately, things happen which are out of our control, and contractors not bringing keys back to us on time, and landlords considering selling their properties rather than renting them, isn't down to us. I appreciate it was frustrating for you, as it was us. We want to let the property as much as you wanted it. I explained to your partner on the phone that I didn't want you to be messed around, due to you already being so disappointed after just being messed around by another agent, and you needing something so quick. I also mentioned another property we have, but your partner said it was too small for what you needed. I did apologise, and say I would try and help if we got anything else. Understand from your review you wouldn't want to deal with us again, but I wish you both all the best in your search for property, and hope you find something soon.
1/5
TrustpilotUseless
I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!
5/5
FacebookCannot think Selina and her team enough! Me, my partner and our daughter were looking for our first family home together and thanks to Selina and the team, they made that dream come true! Absolutely amazing staff throughout and will definitely be recommending to friends and family! Thank you to you all once again!xx
1/5
TrustpilotDo not rent from these people
Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.
1/5
TrustpilotRude and officious
Rude and officious Yet another Trustpilot one star review!Unpleasant experience trying to arrange a viewing, thankfully Cardiff is awash with friendly estate agents keen to sell property.
1/5
TrustpilotAgency demanding £660 to exit tenancy…
Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!
1/5
TrustpilotShambolic, avoid if possible
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across
1/5
TrustpilotWorse agency in 33yrs of renting
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.
5/5
GoogleAbsolutely fantastic! Great service, Erin was particularly helpful at getting everything sorted out, would recommend
Thanks Luke! I will be sure to pass this onto Erin. Wishing you all the very best. Rachel
1/5
TrustpilotIncompetent and disorganised
Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.
5/5
GoogleSimply the best Lettings Agents I have dealt with over many years, mainly as a Landlord but this time as a tenant. All covid regulations adhered to (unusual in my experience), friendly staff who are quick to pick up the phone and respond to any queries and overall a pleasurable experience.PositiveResponsiveness, Quality, Professionalism, Value
Hi Perry. Thankyou so much for such a wonderful review! I am so pleased that we are helping you move to your new home and we hope you are both very happy there. All the very best, Rachel.
5/5
Facebookthe best housing agency in the city :) thanks Selina^s Lettings for everything :)
Thank you very much Malwina! It was an absolute pleasure to have you as one of our tenants for nearly 5 years! We wish you all, all the best :-) x
5/5
TrustpilotHighly recommended Taylor’s Estate…
Highly recommended Taylor’s Estate agents in Hitchin for selling your home, the whole team where amazing from start to finish couldn’t do enough for us at such a stressful time.
5/5
GoogleExcellent throughout the entire 8 month sales process. Found a buyer within hours and processed the sale 48 hours later. Communication throughout was superb and they kept on top of both solicitors to ensure the sale proceeded smoothly, despite a tricky sale. Thoroughly recommend
Thanks Bob! It was a pleasure to help in your house sale. We got there eventually!!! Best Wishes, Team TG
1/5
TrustpilotIf I could give a zero I would
If I could give a zero I would. I moved into my flat with the previous tenants belongings still here, including used razors, rubbish in bins, stained cushions, clumps of hair, I could go on. I recieved no genuine compassion or understanding, or compensation. They use a management agency under the name Countrywide.I initially reported signs of damp on viewing the property. A year on (after multiple reports through their portal and emailing direct) they've decided to rip up the floorboards to tackle the damp problem and leave an industrial dehumidifier that I'm expected to run 24/7. 5 Weeks on I'm still living like this with no communication (despite my best efforts) for nearly 3 weeks and no end date specified for the works. They're the worst Estate agency I have ever dealt with through nearly a decade of rentals. They've been utterly useless and made my life hell. Avoid at all costs. They don't care once you've signed the dotted line.
5/5
FacebookAmazing staff, they’re so attentive and quick to solve any issues we had while with them. I would recommend Selina and her team to anyone looking to rent or buy. I would definitely go with Selina again. They’re an lovely company!
5/5
GoogleTG Res has a fantastic team of professional, organised and insightful people. I was so impressed with how quickly everything was arranged and how smoothly the process went from property purchase to fully rented out. Their local knowledge, industry experience and welcoming attitude truly sets them apart.PositiveResponsiveness, Quality, Professionalism, Value
Hi Murray, thanks so much for your kind words. It was an absolute pleasure to find tenants for such a fabulous house and we look forward to working with you going forward. Best Wishes, Rachel
5/5
TrustpilotGreat for purchases
While I did not rent a property from this agency, I did purchase a home via them. I had fantastic help from Luke Dumburs and Paul Berkley, based in the Stony Stratford branch, who were fantastic in updating me on the situation; asking me for my decisions regarding the design of the new build property; keeping in contact with the developer; and most of all, sold me what was on the tin.
5/5
GoogleGreat team, super supportive even though I was so anxious about selling my house! Sold my property swiftly and efficiently.
Hi Sarah, thanks so much for the lovely reivew, it was an absolute pleasure to help you move. We hope you are all (and the pooch!) in your new home. Best Wishes, Rachel
5/5
TrustpilotAppreciating Taylor’s letting for a good delivery of service .
I just love their way of communication, and how they get you sorted whenever you have a concern about your property . I also appreciate @Georgia for constantly keeping in touch ever since I got to my property to make sure we are okay . I must say Taylor’s lettings is the best .
1/5
TrustpilotAvoid Taylor’s Lettings - Northampton branch
I was using Taylor’s Northampton branch to let my flat on a fully managed service. I would recommend avoiding any sort of service they offer, as it is money wasted. You can not get hold of anyone, as the phones go to voicemail and emails are ignored. I never knew who my property manager was, I don’t think I had one. My flat flooded and I ended up taking over and sorting the repairs, as Taylor’s just were not interested. When I finally got my keys back, I realised some of the remedial works I had paid for had not been done and even when I complained the issue was ignored, they just lied and said the works had been done? Don’t make the same mistake I made forking out monthly fees to a letting agent who does nothing for you or your tenant, there are better agents out there.
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