Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookRented a property from Selina and had nothing but issues. We were blamed for issues with the property that were not our fault and Selina tried to charge us other the top for issues with the property. We lived with an awful amount of mould and damp which affected my health as I have multiple medical conditions. All of the issues were brought up with Selina, but nothing was done about any of them.
When we left we had to fill out a review form before we got our deposit back. We felt we could not be honest on this or we would not get our deposit back, so had to rate average, even though really it was very poor. It felt like this was blackmail.
When you leave a property let through Selinas please ensure you take pictures and videos of everything, even hidden places, to ensure you have evidence how you left the property, incase a dispute over the deposit arises.
Katy · 29 August 2019
Agent replied · 22 February 2025
Selina, this is a factually correct review and we do have photos to prove that this is indeed factually correct.
★★★★★ 1/5
TrustpilotGDPR Violations
The Aylesbury branch handled a single inquiry. They decided this was enough to add me to mailing lists and bombard me with spam. They have zero understanding of GDPR. Customers must opt-in for mailings. I never opted in. Their unsubscribe fails. The sending e-mail is not monitored either, so it is impossible to unsubscribe.I blame Countrywide - their owners, for inadequate oversight of their subsidiaries. Interestingly Countrywide fails to publish any public privacy policy. All major companies do so and include a clear e-mail where users can send in privacy concerns. This speaks volumes.Unless this gets sorted immediately I shall report them to the ICO where they may be subject to fines of up to 4% global revenues.
Verified · 26 January 2024
★★★★★ 5/5
FacebookI rented with Selina's Lettings for more than two years, and couldn't ask for more from Selina and her team. They exceeded all my expectations of what a lettings agency would be like.
Michael · 21 October 2018
Agent replied · 22 February 2025
Thank you very much Michael! You were an excellent tenant and a pleasure to deal with. We wish you all the best, and if you ever need us again in the future, you know where we are :-)
★★★★★ 5/5
TrustpilotThe home-finding process was…
The home-finding process was user-friendly and less tedious than other property agent
We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job.
Thank you, Georgia phelps for your great help and support in finding us a new beautiful home.great communication and great experience with you. Thanks
Bunmi · 17 January 2025
★★★★★ 5/5
TrustpilotTaylor’s in Torquay headed by Paula
Taylor’s in Torquay headed by Paula , they were helpful, professional , supportive and I can’t rate them highly enough
Francesca · 21 February 2026
★★★★★ 5/5
GoogleOver the last year I have been a tenant of one the properties managed by TG Residential. Whenever there has been an issue with the property TG have always been quick to respond and to find a solution. TG have made my first experience of a rental accommodation a great one; if I were to move back to the area I would definitely use them again. If you're looking for a trustworthy, reliable and friendly letting agency then choose TG Residential.
David · 12 November 2018
Agent replied · 10 November 2024
Thanks David and we wish you all the very best with your move and exciting future. Best Wishes. Rachel
★★★★★ 5/5
GoogleThe team here are super helpful and I cannot recommend them highly enough. Thanks again :)
Alan · 20 May 2025
Agent replied · 11 October 2026
Thanks Alan for your lovely review! Warm regards, Rachel
★★★★★ 1/5
TrustpilotRENTER BEWARE
RENTER BEWARE, over two months and still waiting for our deposit of over £2,000 to be returned, this after going out of our way to insure the house was professionally cleaned before we exited the property and showing numerous new prospective clients around when the agent never turned up. E mails not responded to from the Northampton office, asked for manger’s contact details, no response. Absolutely disgraceful customer service. 20 Hillbeck Grove, Middleton, MK
Rosie · 28 March 2024
★★★★★ 1/5
TrustpilotI rented a flat from Taylor’s for my…
*****Avoid****_0 star I rented a flat from Taylor’s for my daughter in Bicester for 8 months. The service I received was appalling. Firstly to speak to anyone at the branch is almost impossible. Calls are never answered, and if you are lucky you may have your call answered after several attempts to contact them.When you query something you are promised a call back which never happens. I have currently been waiting for a deposit refund and still waiting when the flat has been checked over more then 3 weeks ago and I have been told £100 will be deducted from my deposit for cleaning although it was left in a better state than when I became a tenant at the property.Avoid at all costs as I am sure there are other agents out there who are more thorough. Save yourself the stress!!! No response from Northampton office no response on sent emails and the phone calls just goes on messaging service left 100 voicemail and email still no response bloody jokers..I will be raising a complaint soon as I am back on the UK..
Ismail · 18 October 2023
★★★★★ 1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
Rox · 16 May 2024
★★★★★ 1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
Carol · 15 May 2024
★★★★★ 1/5
TrustpilotWorst estate agents
I have been today to a property viewing in Luton( LU1 3 UN).I was early with one hour, since I had to travel from London. I announced them of my early presence and they've said that they will be there in 10 min. They were late almost 10 min.The agent was looking like he just finished his lunch. In one hand o bottle of Lacozade. His tie was looking like he's just came from a party , and not even a sorry for been late.I am done with Luton. I do not understand how their managers can't monitor their customer service skills
Alina · 19 July 2023
★★★★★ 5/5
FacebookFrom the get go of instructing T&T, Daniel has been so professional whilst dealing with the let of my property. His team found suitable tenants in a couple of days and we cannot be happier! So far dealings have been smooth and communication has been perfect. His marketing is top notch too! 🙏🏻🏡
Fernando · 10 July 2020
★★★★★ 5/5
FacebookI cannot recommend Selinas lettings high enough . Selina , Jess & Casey are always professional but more importantly to me they were so warm friendly & couldn’t do enough for me . They helped me so much as I hadn’t rented before & nothing was to much trouble for them .
Thank you so much x
Karen · 6 September 2018
★★★★★ 5/5
GoogleExcellent throughout the entire 8 month sales process. Found a buyer within hours and processed the sale 48 hours later. Communication throughout was superb and they kept on top of both solicitors to ensure the sale proceeded smoothly, despite a tricky sale. Thoroughly recommend
Bob · 11 October 2023
Agent replied · 10 November 2024
Thanks Bob! It was a pleasure to help in your house sale. We got there eventually!!! Best Wishes, Team TG
★★★★★ 5/5
GoogleGreat service, very helpful and supportive with any queries. Highly recommended.
Marta · 17 April 2025
Agent replied · 11 October 2026
Dear Marta, thanks very much for your kind words. We really hope you are enjoying living in your new home. Warm regards, Rachel (Director)
★★★★★ 5/5
GoogleFabulously knowledgeable staff who remained calm and professional when difficulties with solicitors arose. They wer tenacious and responded extremely quickly to any question I had, however big or small. Nothing was too much trouble for them. I would highly recommend the whole team.
Ruth · 11 October 2023
Agent replied · 10 November 2024
Thankyou so much Ruth. it was a pleasure to deal with the sale and manage it for you for your tenancy. We wish you all the very best. Rachel
★★★★★ 1/5
FacebookWouldn't recommend for following reasons feel slightly messed around, first viewing on a property 3 weeks ago was cancelled due to workers being in apparently same story was given to me when viewing early this week to change appointment time but let that go put an offer in on a rental property to then be told the landlord is now considering selling the property and wouldn't be a fast decision .....
Keiran · 2 April 2019
Agent replied · 22 February 2025
Hi Kieran, Sorry to hear you wouldn't recommend us. Unfortunately, things happen which are out of our control, and contractors not bringing keys back to us on time, and landlords considering selling their properties rather than renting them, isn't down to us. I appreciate it was frustrating for you, as it was us. We want to let the property as much as you wanted it. I explained to your partner on the phone that I didn't want you to be messed around, due to you already being so disappointed after just being messed around by another agent, and you needing something so quick. I also mentioned another property we have, but your partner said it was too small for what you needed. I did apologise, and say I would try and help if we got anything else. Understand from your review you wouldn't want to deal with us again, but I wish you both all the best in your search for property, and hope you find something soon.
★★★★★ 1/5
GoogleVery unprofessional. Making multiple empty promises about updates and viewings. Took over a week to schedule a viewing and then CG lettings cancelled it the day before (after myself ringing to check if viewing was still going ahead, no email updates sent)
TG · 11 October 2023
Agent replied · 10 November 2024
Good morning, thanks for taking the time to write a review. Please accept our apologies on the delay in getting back to you, but we did have to wait to talk to the Landlord about your dog and see if he was happy. Your work schedule sadly prevented you from attending any of the viewing slots but we did have you provisionally booked in, for a time that was convenient to you, but sadly the property was Let before then. We appreciate the frustration at trying to get viewings at the moment because the market is so busy and there is such lack of stock but we do try and do all we can to accommodate everyone, if time allows. We wish you all the very best with your search. Rachel (Director)
★★★★★ 1/5
TrustpilotUseless
I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!
Tim · 25 February 2023
★★★★★ 5/5
FacebookCannot think Selina and her team enough! Me, my partner and our daughter were looking for our first family home together and thanks to Selina and the team, they made that dream come true! Absolutely amazing staff throughout and will definitely be recommending to friends and family! Thank you to you all once again!xx
Georgina · 7 February 2017
★★★★★ 5/5
GoogleGreat team, super supportive even though I was so anxious about selling my house!
Sold my property swiftly and efficiently.
Sarah · 11 October 2024
Agent replied · 10 November 2024
Hi Sarah, thanks so much for the lovely reivew, it was an absolute pleasure to help you move. We hope you are all (and the pooch!) in your new home. Best Wishes, Rachel
★★★★★ 1/5
TrustpilotDo not rent from these people
Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.
Paul · 17 January 2023
★★★★★ 1/5
TrustpilotRude and officious
Rude and officious Yet another Trustpilot one star review!Unpleasant experience trying to arrange a viewing, thankfully Cardiff is awash with friendly estate agents keen to sell property.
Lied · 18 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
