Trusted Agent profile · Gloucester
★★★★★
249 reviews across 2 platforms
1B Worcester Street, Gloucester, GL1 3AJ
Taylors Lettings's office in Gloucester, at 1B Worcester Street, is rated 3.3 out of 5 across 249 reviews on two platforms, including 112 Google reviews rated 4.2.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleThey always helped with the process and answered all the questions I had. They also helped me go back to the property when I need to go find out more info, pleasant experience all round
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDon’t recommend at all
I do not recommend Taylors Lettings.I had nothing but issues and problems with them and the staff. Most definitely a passing of the buck company. Sent me to different people for certain things such as the Landlord and he sent me straight back to them. It was annoying and tedious.Almost felt like they didn’t know what they were doing. I’m not trying to insult anyone here but I had no faith in the service and often felt they were clueless and were rude to me on occasions. They were not pleasant. The stress I went through to try and get monies owed back to me. It was a complete nightmare. I hope no one else has to chase money from this company. It’s a complete farce. I had to seek legal advice and send a final demand letter to them like I was some sort of debt collector. It was unnecessary. I finally got it back but not the whole amount originally promised but at this point I accepted it because I wanted nothing more to do with them.
5/5
TrustpilotAppreciating Taylor’s letting for a good delivery of service .
I just love their way of communication, and how they get you sorted whenever you have a concern about your property . I also appreciate @Georgia for constantly keeping in touch ever since I got to my property to make sure we are okay . I must say Taylor’s lettings is the best .
1/5
TrustpilotAvoid Taylor’s Lettings - Northampton branch
I was using Taylor’s Northampton branch to let my flat on a fully managed service. I would recommend avoiding any sort of service they offer, as it is money wasted. You can not get hold of anyone, as the phones go to voicemail and emails are ignored. I never knew who my property manager was, I don’t think I had one. My flat flooded and I ended up taking over and sorting the repairs, as Taylor’s just were not interested. When I finally got my keys back, I realised some of the remedial works I had paid for had not been done and even when I complained the issue was ignored, they just lied and said the works had been done? Don’t make the same mistake I made forking out monthly fees to a letting agent who does nothing for you or your tenant, there are better agents out there.
1/5
TrustpilotThe lack of regard for tenants from…
The lack of regard for tenants from Taylor’s is disgusting, we have had maintenance issues ongoing for 17 months and the latest is the oven door burst and glass shattered everywhere, we have two kids to feed and they don’t give a damn to help and sort issues out. They have the law on their side and we have to keep paying while they sit on their comfy chairs and don’t give a crap about the tenants. We have had 5 property managers in 17 months and they are all talking out of their backsides and them email at 1am to avoid having to deal with the ongoing problems. Don’t trust them, don’t give them you’re hard earned cash to rent from them or even buy from them, they sold this property with Japanese knotweed and they are happy for tenants to live in houses without the basics because they can target the deposit at the end of the tenancy. Don’t use Taylor’s they are con artists. If you speak to Bart, Laura, Teresa or Helen then good luck to you they are pisstakers. Don’t trust them or anyone from this cowboy company.
1/5
TrustpilotPoor management of property and enforcement of tenancy obligations
After an initial good start at the Oxford Branch I was horrified to find 8 months into the tenancy that the tenants had not cleaned nor maintained the property or fixtures and fittings. Mid term review quoted in terms of business and as part of full management fee were not carried out. Property inspections carried out on request by someone else who had nothing to do with initial dealings for a further charge. Maintenance of property or the obligations under tenancy given no importance or followed-up. We did all the chasing to find condition of house continuing to fall. Finally told the agency could do nothing to ensure the tenants fulfilled their obligations even with a tenancy agreement and now going through the complaints procedure. Terrible service when things go wrong!
1/5
TrustpilotI am disgusted and appalled...
I am disgusted and appalled at the level of customer service I have not received. Emails have been ignored. The phone has been put down on me numerous times due to “faulty lines”. When finally getting through to someone, I was treated like I was a big inconvenience to them. I was not surprised at all when my landlords pulled out and requested that we pay rent directly to them for the foreseeable. The customer service from the Northampton town centre branch is below appalling and all members need a good and through training programme. Disgusting! No internal communication what so ever as everyone I eventually spoke to, I had to explain the situation from the beginning because nobody can be bothered to act like a team and pass on information regarding serious money matters. I will never be using Taylor’s again.
5/5
GoogleVery professional and friendly Agent who took details of anything that needed replacing or repairing in the house. Taylors agency very good service.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBTL Luton
We have a BTL property in Luton and we are very happy with our portfolio manager Nathaniel Allibone. He is really taking care of us and our tenants. He always reply to our emails/messages which is very important to us.
5/5
TrustpilotOverall great experience
After small initial issues with being able to contact Taylors Lettings, things couldn't go any smoother. Both Ashley and Henry have been really efficient and helpful throughout the process. They kept in regular contact with me and were happy to answer all questions and explain the process. I'm really impressed with how the initial hiccup was turned around and how the gentlemen restored my trust in Taylors. Thumbs up.
5/5
TrustpilotCan't reccomend highly enough
Jasmine in lettings in the Gloucester branch is amazing. She is organised, keeps you updated and is always willing to offer help and advice. Thank you as always.
5/5
TrustpilotQuick sale and great communication
Buying a house at any time is a stressful event but when adding in the deadlines of making completion prior to stamp duty cuts, you can imagine the pressure everyone is under!Despite the stressful situation, Taylors were able to sell our house within 1 day, find us an ideal buyer and push the process through quickly and efficiently.Vanessa from the Leighton Buzzard branch consistently kept us informed at all stages of the process even without us even having to chase. This communication made a real difference to the outcome of our sale and enabled us to complete on our dream purchase.Cannot thank her enough for making the process as smooth as possible.
1/5
TrustpilotCustomer Neglect & Contract should be invalidated
I am very disappointed with the way I was 'tricked' when shown only a part of a contract, hiding small print notes and not disclosing them when a number of specific questions were asked. I believe that a legal document should have been given in advance and allowed to be read fully, rather than only 'waved' in front of my eyes and talked through, choosing and picking which aspects to disclose and which ones to hide. Also, no estate agent had offered that they would come to complete the viewings. I would have no problem vacating the property to ensure that the viewings were completed in line with the government guidance, should this have been offered back then. I had not questioned this before as I thought I had to complete the viewings myself. I only discovered that I was wrong a couple of weeks later, when I went to view other properties myself and discovered that each viewing was carried by an estate agent, not the home owner. This made me question that the estate agent claims a commission fee, but withdraws from carrying their duties. Also, all of the people coming to view our property were not advised by the estate agent to be mindful of the government guidance. Some came without face masks, all came without gloves and had touched door handles and other objects when viewing our house. Again, we were not aware that this should look differently, until we went to complete our viewings, carried by estate agents elsewhere, where no viewing would be allowed without a face mask or gloves. Taylors had neglected us, as customers, and did put my family at risk.
1/5
TrustpilotI have sadly been really let down by…
I have sadly been really let down by this agency. I was in the process of buying my first home for about 5 months that due to no fault of my own fell through. Even though I have been promised that I will get my holding deposit refunded from the get go (that I also have in writing) , after 7 weeks I still haven't received a penny. I'm just continuously chasing my Own money week after week. I have been continously ignored by every person in the new homes team from the bottom up, even the menager. I have had to get the Financial Ombudsman Services involved trying to get my own money back. I definitely wouldn't recommend this agency to any one as you will never get a refund (even if they promise one) on your holding deposit and you will be ignored by the new homes team throughout the whole property buying process or the refund process. The worst of them all is definitely Bradley from the new homes team who during the whole 5 months of my purchase process and 2 months of chasing my Own money, hasn't replied to a single email he's been sent either by me or any other person involved in the process. At this point I'm not even sure if he's a real person or they just made him up. Beyond abysmal customer service, beware!
1/5
TrustpilotTaylors Lettings Stevenage and…
Taylors Lettings Stevenage and Countrywide Management. Not a good experience. Treats Tenants quite badly and held back information about the property to favour the Landlord. They came with a reputation of “not very good to tenants” but I was hopeful. Unfortunately my tenancy was pretty stressful, felt uneasy dealing with them and their “people skills” leave a lot to be desired. By law, Lettings Agents have to solely act to support the Landlord, and these guys follow that despite you paying good money to rent the property. So think to yourself - do I need the hassle and will my deposit be returned?
5/5
TrustpilotGood, clear advice on selling and setting a market price
Haven't bought or sold a property in 25+ years. Manager Rickie from Stevenage branch came out to value my house and gave me a good briefing on the way to handle the sale, costs involved etc if I choose to go ahead. I felt under no pressure. A good, clear written valuation arrived in the post a couple of days later along with details of a suggested property that they had on offer, that my my requirements to follow on from conversations I'd had earlier. Very satisfactory service and I'd feel happy to go with Taylor's when I decide to proceed.
1/5
TrustpilotMade a offer on a property more than…
Made a offer on a property more than the asking price and was told l would have a phone call back later that day , had no phone call so waited a few days and phoned Taylor’s to been told it is sold and my offer was turned down and they had phoned me to tell me l had no phone call from them and that was just a lie to cover themselves l could off offered more if they would of made that phone call , l can’t understand as I’m a cash buyer so l did think l was in a good position as the house was empty
1/5
TrustpilotMisrepresented offers as cash, didn't listen or pay attention expect us to dance like monkeys to make it easier for them
I started selling my grandparents property with Taylors roath, they organised viewings and the problems started.We asked them to call when they were done showing people round so we could come home, they didn't call, half hour after viewings were meant to end, freezing we headed home to see what was up.All lights on, gates opened no sign of agent. We get in, settle, warm up and nearly hour half later I call them to find out whats going on.They say they will let us know in the morning the offers.I check cctv he left half hour early leaving, didn't call so we were out in the cold for a hour longer than needed was pissed.I end up calling them later next day as they never called get told of a 145k offer, a 125k the three 100k offers.... but the 125k one is cash, faster sale no mortgage to worry about so we take 20k loss and go for it as we want to move.Sales progressing and weeks in we get told its not actually a cash offer.... its a Ltd company mortgage still sound they assure us, we have done alot of the paper work, times pressing on we have put a offer on a house which was accepted as we would be cash buyers, that's what we had been told.... so we inform the estate agent we are buying from and they say its fine and we continue bit niffed that we missed out on 20k.During this time they also suprised us with asking for £400 upfront for the house we are buying for "searches" we were NEVER informed before hand of this so thanks for that cause I just have money lying round no wait I did tell them we didn't.Then over a month and half into paperwork for sale of old home and the purchase of our new home nearly complete, our buyer drops out as they don't like thier interest rate. thought this offer was cash then it was supposed a rock solid mortgage.... livid but keep it together.We then have Karl arranging more viewings, he offers Tuesday Wednesday, I say Tuesday partner works from home thats thier day off. He then calls asking for Saturday, said partners working we would have to stay in the house... nooo problem they would just poke thier heads in the room, they start booking in viewers going over the two hours... OK.Then we get a email saying we have to be out of the house for the viewings.. its minus two, we have no where to go and my partner is working from home they know all this.At this point I have lost it, they have made it difficult since day one, misrepresented offers, bought suprised charges and expected us to lose wages to fix thier mess ups. I am fuming. I wish I had never gone with Taylors Roath.
5/5
GoogleHad a lovely experience, went into Taylors and spoke with both Terri and India regarding the letting process. They explained everything in lots of detail and were really helpful!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAppalling service - avoid
Would give 0 stars if I could to Taylors lettings in Northampton. Contacted Taylors about a letting when the house was first advertised. Was first told they needed more information and would call me back. They never did. I then rang back having heard nothing and was told the same thing again. Still no call back. I rang a third time and was told they would send a video tour the following day, they never did. Subsequent attempts to get through were ignored as they don't answer their phone half the time. My husband then rang and eventually got through, and was told the landlord had changed his mind and would do physical viewings so they would call us back. After a few attempts of them ignoring the call they eventually rang back and booked us in at 12pm on Wednesday 9th Dec. We arrived just before and no one was there. My husband rang and was initially cut off. Several other phone calls were then ignored. After several attempts he got through and was told there was "no record" of our appointment and the landlord had changed his mind and found a private tenant. They had tried to book us in the day before so suspect they had let the house out and not had the decency to let us know. Yhe house was still showing as available on Rightmove at this point. I suspect we have dodged a bullet, the service so far has been appalling. I'm just glad we didn't part with any money or sign anything. Will definitely avoid in future.
1/5
TrustpilotIncompetent and useless
If i could i would have give minus stars.Taylors Northampton- totally incompetent, unprofessional and lacks integrity. They never answer phone calls. Wanted to purchase a property so i arranged viewing for the following weekend but never sent a confirmation of my appointment. When i called for the third time to confirm my appointment they couldnt find my details and the property was sold. They are bunch of crooks, no wonder why their offices are closing and there are thousands of negative reviews.
1/5
TrustpilotCompletely Incompetent
Taylors Lettings are absolutely useless, and they are undeserving of 1 star.The customer service is appalling - no one responds to emails, phone calls, or simple requests. We need to constantly chase them to undertake the most basic tasks, and they are knowingly negligent of basic safety standards.Without warning they removed their "emergency" contact number, rendering us helpless on a number of occasions.I am a frequent review reader and rare poster, but the level of negligence was incomprehensible and had to be written.
5/5
TrustpilotSmooth and easy move
Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.
1/5
TrustpilotTaylors, Downend
I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agencies, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about "no pets allowed". Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude' NO' to all our questions. Rude, unhelpful and very abrupt answers and attitude. Absolutely disappointed and disgusting. I don't know how these people still have a job.
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