Trusted Agent profile · Gloucester
★★★★★
249 reviews across 2 platforms
1B Worcester Street, Gloucester, GL1 3AJ
Taylors Lettings's office in Gloucester, at 1B Worcester Street, is rated 3.3 out of 5 across 249 reviews on two platforms, including 112 Google reviews rated 4.2.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleI did a viewing with Ryan and although I decided not to pursue with the property, he was very kind, helpful and I would recommend Taylors to anyone in the market!
Hi Katelyn, thank you for sharing your experience with Ryan. We're glad to hear that he was kind and helpful during your viewing. If you have any future real estate needs, feel free to reach out to us.
5/5
TrustpilotI recently visited TAYLORS SALES AND…
I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.
5/5
GoogleI really like their service they are excellent
Thank you for taking the time to share your experience and for your wonderful 5* review Ige! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUseless
I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!
1/5
TrustpilotDo not rent from these people
Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.
1/5
TrustpilotTaylors of Swindon Avoid at all COSTS
Taylors of Swindon! Avoid Avoid Avoid!!! DO NOT GET INVOLVED WITH THIS COMPANY! RENTING OR SELLING COMPLETE SCAMMERS!!! YOU HAVE BEEN WARNED!!!!!!
1/5
TrustpilotWhere is my deposit? Taylors Oxford
After more than two month of leaving my tenancy with Taylors Oxford, I have no received my deposit. this are almost £900.The claims for deduction are £0.00, so I cannot open a dispute because we agree on the amount to be given back. Anyway, those £900 have never been given back. The person on charge doesn't reply to my emails.Avoid this company 100%
1/5
TrustpilotRude and officious
Rude and officious Yet another Trustpilot one star review!Unpleasant experience trying to arrange a viewing, thankfully Cardiff is awash with friendly estate agents keen to sell property.
1/5
TrustpilotAgency demanding £660 to exit tenancy…
Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!
5/5
GoogleWe had great service from Megan with the purchase of our first house. The purchase wasn’t straightforward at times but we never had any issue with Taylor’s and they were always happy to answer queries. They also let us view the property on multiple occasion, often without much notice Thank you!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotShambolic, avoid if possible
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across
1/5
TrustpilotWorse agency in 33yrs of renting
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.
1/5
TrustpilotIncompetent and disorganised
Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.
1/5
TrustpilotAylesbury & Bicester - Answer your damn phones!
Over the past 6 weeks or so we have seen several properties advertised on zoopla or rightmove from Taylors that we wanted to ask some questions about and book a simple viewing.. Sadly, it feels that the staff at the Aylesbury and Bicester branches simply do not exist. We have called multiple times across the weeks and even several times a day and each time no one picks up. Given how fast the property market is moving currently naturally you want to pester them to just talk to someone. No one ever returns calls, no one ever answers emails or messages. By far the worst estate agents in the area due to this fact and lets be honest, the bar is hardly set high within this sector but the basics are just not there.
5/5
GoogleLeanne Briscoe did a good job for us as buyers.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotFailure to assist tenants of Cardiff development from bankruptcy
I am writing this review as I am one of the tenants of a large development in Cardiff Bay area who are experiencing an abundance of problems with the company that manage our site, namely Firstport. We are one of hundreds of developments that having what is regarded 'unsafe cladding' and we need to get this resolved as quickly as possible, but Firstport are dragging their feet and are charging us well over and above that of comparative managing companies. We are therefore looking to self-manage or find a managing comany that charge a lot less. We know there are several around as we've done our research.Unfortunately, the delevopment I reside in are mainly occupied through letting agents, such as Taylors and we have been in touch with them and asked if they would be kind enough to contact their clients to ask for their support. We have been told any times they are happy to do this, but after many months are still waiting. This is my reason for naming and shaming them as without them and other letting agents' assistance we will not be able to change the management of our site and some people are going bankrupt because of the astronomical charges. We do not see that we are asking for anything big here, just a generic email being sent to their clients, as this would mean a potential large financial gain for these clients and is therefore to their advantage to be made aware of the situation.
5/5
TrustpilotHighly recommended Taylor’s Estate…
Highly recommended Taylor’s Estate agents in Hitchin for selling your home, the whole team where amazing from start to finish couldn’t do enough for us at such a stressful time.
1/5
TrustpilotA truly horrible experience
Having spent over six months attempting to purchase a house through this agent I cannot offer any other advise other than to avoid them at all costs.From withholding information which ultimately aided the sale falling through to receiving persistent and aggressive phone calls I simply don't have a good word to say about the Gloucester branch. All three agents that I dealt with were neither knowledgeable or provided satisfactory customer service and on several occasions where tight deadlines were due to be met, they simply turned their email and phone off and ignored it until it was too late. The sale fell through only to see it relisted on the website the same day for a significant amount more with no communication as to if we would be willing to pay the additional beforehand. These agents should be offering advice to sellers around the actual value of their properties as opposed to just appeasing them which is all they seem effective at.With the sale falling through on this property on 24th June we have since exchanged on another property which goes to show it can be done quickly, effectively and professionally; sadly just not when it comes to Taylors.
1/5
GooglePoor customer service
Hello Alwin, I'm sorry to hear about your experience with our customer service. We strive to provide the best service possible and would appreciate the opportunity to address your concerns. Please feel free to reach out to us at review@countrywide.co.uk so we can assist you further. Best regards, Lucy, Customer Relations Team
5/5
GoogleThanks Sara and Natasha, good work.PositiveProfessionalism
Thank you for your 5* review!
1/5
TrustpilotIf I could give a zero I would
If I could give a zero I would. I moved into my flat with the previous tenants belongings still here, including used razors, rubbish in bins, stained cushions, clumps of hair, I could go on. I recieved no genuine compassion or understanding, or compensation. They use a management agency under the name Countrywide.I initially reported signs of damp on viewing the property. A year on (after multiple reports through their portal and emailing direct) they've decided to rip up the floorboards to tackle the damp problem and leave an industrial dehumidifier that I'm expected to run 24/7. 5 Weeks on I'm still living like this with no communication (despite my best efforts) for nearly 3 weeks and no end date specified for the works. They're the worst Estate agency I have ever dealt with through nearly a decade of rentals. They've been utterly useless and made my life hell. Avoid at all costs. They don't care once you've signed the dotted line.
5/5
GoogleRecently dealt with the Lettings team in the Gloucester office as had a difficult time with my previous agent. I was pleased to get some sound advice from both Terri and India and would highly recommend them
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
TrustpilotGreat for purchases
While I did not rent a property from this agency, I did purchase a home via them. I had fantastic help from Luke Dumburs and Paul Berkley, based in the Stony Stratford branch, who were fantastic in updating me on the situation; asking me for my decisions regarding the design of the new build property; keeping in contact with the developer; and most of all, sold me what was on the tin.
1/5
GoogleOnce they have your money they are no help whatsoever. I had to stop paying them for a bit just so they would listen to my complaint! (I left them about a month ago and am posting this now for fear that it would be used against me while in that tenancy. Yes It really did feel necessary to do so.)
Thank you for your review. We are sorry to hear this. We always aim to provide excellent service to all of our customers. Could you please send more information to customercare@countrywide.co.uk. Many thanks.
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