Taylors Lettings reviews

★★★★★ 5/5

Google

I had an excellent experience with Taylor’s Gloucester! Jasmine (the Manager) and Jada (the Negotiator) were absolutely fantastic throughout the whole process. They were professional, friendly, and always went the extra mile to make everything smooth and stress-free. Jasmine was incredibly knowledgeable and supportive, keeping me updated at every step, while Jada’s communication and attention to detail made the whole experience enjoyable and efficient. It’s rare to find a team that genuinely cares this much about their clients, they’re a real credit to Taylor’s. Highly recommend Taylor’s Gloucester, especially Jasmine and Jada, for anyone looking for a reliable and personable letting team!

Sarah · 16 November 2025

★★★★★ 5/5

Google

Taylors lettings agents were recommended to me by another lettings agent who I had previously worked with. I was given the contact info for the lettings branch manager - Jasmine Cole. She was friendly, polite, professional and did a great job marketing my property. The communication was quick and reliable, and she actually resolved an issue I had with my lender regarding my permission to let. (An issue that wasn't her responsibility to resolve). In all, a seamless experience, I would recommend to friends and family. Thanks to Jasmine and Taylors.

Yousef · 16 October 2025

★★★★★ 5/5

Google

We had a really positive experience with Taylors, especially thanks to Darcy and Leanne who played a key role in helping us securing our forever home. We took on a property that needed a lot of work and wasn’t straightforward in any way, but the girls remained professional, supportive, and communicative throughout the entire process. It was such a stressful situation for us, and from start to finish they were helpful, understanding, and genuinely supportive we couldn’t have done it without them. Thank you so much to Darcy & Leanne, we’re so excited to finally start this chapter in our new home!

Rachel · 28 June 2025

★★★★★ 5/5

Google

Thanks a ton to Jada for letting our home and going the extra mile to ensure everything was completed on time for our new tenants. Jada was really friendly, thoughtful, and kept us informed throughout the whole process. Excellent service! Recommended!

David · 16 March 2026

★★★★★ 5/5

Google

It took a while for our purchase to go through due to delays with our sale but the communication from Leanne and the team made it far less stressful than it could have been. They dealt with our other estate agents and all solicitors to help move things along also. A nice touch was the welcome box we got when we collected our keys.

Victoria · 12 June 2025

★★★★★ 1/5

Google

The most useless company to deal with with the most unprofessional staff .I have been chasing my tenancy deposit for the past one month ,3 months after I left the apartment but effort is not paying off. I have called several time but they wont pick their calls and if they ever pick the call ,the manager is not always on seat ,they won't reply your email. If there is anything less than 1 star.i would not hesitate for one moment to do that.

Sola · 26 March 2026

★★★★★ 5/5

Google

We had an excellent experience at Taylors in Gloucester with Jazz. From our first visit to the property, Jazz was friendly and welcoming. She answered all our questions thoroughly and promptly, making the entire process smooth and stress-free. We would certainly use them again in the future and do not hesitate to recommend them. Thank you again Jazz for all your help.

Nevena · 11 June 2025

★★★★★ 5/5

Google

We’ve been renting through Taylor’s for nearly 5 years now and we had our home review today. Jada Clarke came to visit, she listened carefully to our concerns, took them on board and presented herself with a positive, warm attitude. She reassured us on our concerns, and made us feel at ease. She is a credit to Taylor’s and I wish her the very best for her career

Shereen · 19 March 2026

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 5/5

Google

Jada was kind , confident and very knowledgeable when helping me and my partner look for our first place together ! 10/10 recommend

Felix · 16 February 2026

★★★★★ 1/5

Google

Absolutely disgusted with this company, disgraceful, dishonest, and completely unprofessional. I honestly cannot believe how these people operate. They knew my friend was in a desperate position to find somewhere to live in Gloucester, and instead of helping, they took full advantage of him. He even offered more than the asking rent just to secure the flat because he was so desperate, and they were more than happy to take the money. But when he finally viewed the place after signing the tenancy agreement, what he saw was shocking. The property was completely misrepresented and not even legally fit for someone to live in. The fire alarm didn’t even work properly, which is a legal requirement under housing safety laws. The toilet didn’t flush, the hot water didn’t work, and the communal entrance was full of bins and illegal cigarettes. The front door wasn’t even secure, just a thin bit of wood with a basic lock on it. They knew a two-year-old child would be living there, yet thought this was an acceptable home to rent out. Would anyone at Taylor’s be comfortable letting their own child live there? Because no decent person would. It’s against the law to rent out a property that doesn’t meet basic safety and habitability standards, and it’s also illegal to misrepresent a property under the Consumer Protection from Unfair Trading Regulations 2008. They’ve done both. There’s no excuse for it. When my friend naturally got upset about being scammed like this and said something out of frustration (which anyone would in his shoes), they suddenly refused to deal with us unless it was through email, just another way to hide and avoid accountability. The staff are rude, arrogant, and completely lacking in compassion. They’re quick to take your money, but when they’re clearly in breach of the law and the tenancy contract, they don’t want to know. It’s obvious they didn’t even inspect the property before trying to hand over the keys. Taylor’s Sales and Letting Agents Gloucester have broken multiple housing laws, refused to refund the £1,700 they took, and shown zero care or responsibility for the safety of the people they deal with. Their behaviour is unethical, unlawful, and utterly shameful. I’ll be attaching photos so people can see exactly what kind of state this property was in, unsafe, filthy, and completely unfit for anyone, let alone a family with a small child. Avoid Taylor’s Sales and Letting Agents Gloucester at all costs. They should be investigated by the Property Ombudsman and Trading Standards, because what they’ve done here is not just wrong, it’s illegal. To add insult to injury, they have the nerve to tell my friend that he owes them £6 and will be getting nothing back, this is after they have provided 3 different amounts of what he could get back, even though they are in breach of contract. Genuinely disgusting treatment, causing so much stress and taking advantage of a vulnerable family. *Edit* Taylors have took advantage of a family in a vulnerable and desperate position, at one point calling 10 times in an hour to try and get them to sign before even viewing the place. When the property was finally visited it was not as advertised, and now they don’t want anything to do with them. They saw a family in a vulnerable position and took advantage. Vile.

Jake · 16 November 2025

★★★★★ 5/5

Google

Emma is fantastic, an amazing person who was always very kind and friendly!

Zachary · 16 February 2026

★★★★★ 5/5

Google

Jasmine Cole was extremely helpful & professional, Absolutely amazing service. She happily agreed when I requested to be contacted through email instead of phone as I'm not good with phone calls. She went above & beyond to give me the best service possible

Benjamin · 13 March 2025

★★★★★ 1/5

Google

Awful company left us with huge parking debt of over £800. They issued us with a incorrect parking permit and then decided to denie it despite emails and letters confirming they issued it. We went to Gloucester county court and the judge agreed with us that Taylors were wrong and should be accountable for the valid parking. 2.5 years of stress! My partner constantly worried and stressed as well as myself. No sorry from the local letting agents just blunt replies and denial of there responsibility in issuing the parking permit. We were issued a £100 compensation, however we have had nearly 3 years of rude phone calls from link parking and letters weekly from collection agencies meanwhile having nowhere to park our car. We also had ongoing damp issues and leak again ignored and calls and emails never read or responded too. Bad communication

Andrew · 11 July 2025

★★★★★ 5/5

Google

I recently moved to a rented property and had the absolute pleasure of having Jazz and her team assist me through the process. I would definitely recommend Taylor’s and if need be will be using them in the future.

Jade · 16 April 2025

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

I have recently let my property with Taylor’s and as a first time landlord, I was extremely impressed with the service I received from Jasmine (and India who provided cover whilst Jasmine was on leave). …

Laura · 16 April 2025

★★★★★ 5/5

Google

Caitlin was really lovely when i spoke to her on the phone regarding a property. She registered all of my details and booked me in for a viewing.

Paige · 11 June 2025

★★★★★ 5/5

Google

Lauren from Countrywide Mortgage Service (Based at Taylors Gloucester) was amazing from start to finish. From day 1 her communication was Brillant always keeping me informed for every step when I began the process of buying my first home. She always responded to me very quickly and ensured I had all the information I needed to proceed. I never had to wait long to hear from her when an update came through. Anyone in need of assistance with finding a mortgage will be well looked after if choosing to go with Lauren. She absolutely deserves 5* She went above and beyond, and I couldn’t have asked for a better person to help through such a stressful process! Thank you so much 😊

Chloe · 18 April 2025

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026