Taylors Lettings Gloucester reviews

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

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Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 5/5

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Northampton branch is one of the best…

Northampton branch is one of the best estate agents out there. The sales team know exactly what they are doing. Their service has always been very flexible,friendly and professional from start to finish. You simply can't ask for anything more. Thank you 😊 🙏

Rahel · 26 April 2026

★★★★★ 1/5

Trustpilot

Worst management and money eaters

Worst management and money eaters, fake, scam, plesse avoid Stevenage taylors. I have given my property to let and manage to Stevenage Taylors, oh my God, they looted me almost every now and then. Many hidden charges and when I ask to end the contract they asking me £720 and 6 months notice. This is absolute loot. Now Iam end up with nowhere, I may go legal action against them. Same thing their sales team did to me when I put my property for sale last year which they signed trapped me and signed solo contract. Finally they did not sold the property and because of solo contract, i stuck with Taylors. This is illegal.

Mukesh · 24 May 2025

★★★★★ 1/5

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Taylors Cardiff Bay letting landlords down

I am one of those landlords who feel totally let down by Taylors for not informing their customers about the proposal at Victoria Wharf to ascertain support for RTM. If my wife wasn't on Facebook, we would have no idea that such an important change was being considered. I've emailed Taylors three times, and phoned them twice and have yet to get a response from anyone. First call, no answer, second call no answer, left voicemail requesting a call back. That was four days ago, and still no response. Not only are they failing their customers by not informing them of this proposed fundamental change to how our apartments are managed, they are also displaying a shocking level of customer service and complete disregard in not responding to enquiries on this matter.

Nigel · 20 September 2022

★★★★★ 5/5

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Lettings management

Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.

Mamun · 27 August 2025

★★★★★ 1/5

Google

We were told by Taylor’s, in writing, certain details that were not correct. This caused delays in the contract starting with the tenant. Therefore , we lost rental income of £400. In addition, the tenants obligations being substandard to what was confirmed by the agent in writing. Therefore this will cost us much more over the term of the contract. Furthermore, there was time wasted due to several mix ups with keys. They do not have a secure key system. Or at least if they do, it is not managed properly. First we were told they didn’t have our keys, when they did. Then, another time, our maintenance guy was sent away with the wrong keys. Finally, when they were dropped back to them, they removed them without our knowledge and gave them to a previous agent nearby. No apology or even answers when I emailed. When I asked about the complaints procedure, no one even asked what problems had occurred , even the regional manager.

Dawn · 20 October 2023

★★★★★ 5/5

Google

Having used Zoe for my mortgage, she has been brilliant- despite being advised by a very unhelpful advisor previously that we couldn’t do what we hoped. Since Katy has been in the branch on the sales side, the team have been fantastic. Thank you all! You sold my house for over the asking price using an open house strategy. 💗 …

Jenna · 18 June 2018

★★★★★ 1/5

Trustpilot

Taylors happy to rent with rats…kettering

Taylors Northampton happy to rent out a property in kettering that it turns out every tenant left within a year because of no insulation and can't afford to heat however many oil heaters you use - turns out the rats got cold and ate their way inside - they soon left because its so cold. Even the letting agent who attended to see rat hole said its warmer outside! 3 months of no action despite rat faeces, tenant left for health reasons - taylors were aware of, guess what , its been relet within days after the rat hole filled with expanding foam & painted over. There is a formal complaint being made for negligence. Genuinely hope nobody from the taylors families ever need to rely on such poor service providers. You should be ashamed trying to cover your tracks, especially you Helen, never answered an emergency call but fired off hope your happy with repairs when tenant had left???? And no I am not the tenant

TG · 9 March 2022

★★★★★ 5/5

Google

An exceptional service from an exceptional team at House sales at Gloucester Branch. From initial contact with Lily-Mae to advising on Marketing our late mums property, to obtaining a quick sale with exceptional ongoing service by Katie and Sophie, keeping us fully informed throughout the process in what was a difficult and complicated sale , leading to a very satisfactory completion. These three ladies are a credit to their profession, showing outstanding professionalism, patience, understanding with a drive to look after their clients best interests If you are looking to market a Property in the area, I fully recommend that you put them at the top of your list

Tim · 21 August 2023

★★★★★ 5/5

Google

Dealt with a lovely young lady called Laura Goodson who was very knowledgeable and professional could not do enough to ensure the smooth purchase of my now forever home. Thank you Laura.

Grant · 17 June 2023

★★★★★ 1/5

Google

Worse agency in 33yrs of renting! You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across. Update 20/12/22 Despite contacting them as requested below still no further, 3 serious breaches of contract around the deposit and still no monies released which is breaking the contract. Taking 7 weeks to respond to an email and then not even acknowledging what was said in the email. The arrogance of this company is unbelievable. Nearly 3 months after moving out and still no resolution on the deposit because they aren't communicating. Please avoid using this company unless you really have to.

Ian · 17 June 2023

★★★★★ 5/5

Trustpilot

I had a very excellent experience with…

I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽

Chukwuebuka · 14 February 2026

★★★★★ 1/5

Trustpilot

So I was looking to sell my property…

So I was looking to sell my property and was sold bag of lies from these jokers at Taylor’s estate agents.•Customer service skills from Luton branch staff were non existent.•The marketing manager ADAM Bolton who signed us up told us lies regarding the contract just to get us signed in and after said he did say those things just 2 days after! SHOCKING •Advertising was shambles, spelling mistakes, •Actual viewing that was scheduled on agent showed up at all and no apology. So no thank you I will take my business else where. Just guys are jokers and I wud recommend you use another agents.!

Micheal · 26 May 2021

★★★★★ 5/5

Trustpilot

First class Experience

This is the second time I have worked with Taylor's on house purchases and sales. On my recent Sale, Adam Pritchard (Company Director) attended the initial consultation, which I found a very simple and enjoyable process. Adam's positive and genuine personality gave me the full confidence that the sale of my house was in great hands. Two days after signing my contract, Julie Pritchard booked our first appointment, to which the buyer ended purchasing the house. Now that's expeditious services !!!!Julie was my account manager, and throughout the process, she was the most approachable and proactive person to work with. Even during the challenging times, Julie kept a positive head on and made sure the process remain on track. I will have no second thoughts in using Taylor's again in the future, and more importantly would give my full recommendation to anyone wishing to sell their house. Mez Chadry (Stourbridge)

MEZ · 12 March 2021

★★★★★ 5/5

Google

Laura at Taylors has been fantastic in helping me find and view properties. Still looking but Laura is always updating me with the type of properties i am looking for.

Lee · 17 June 2023

★★★★★ 5/5

Trustpilot

Perfect execution of a sales transaction

Wasim of the selling team did an excellent job in helping us to sell a house in Oxford.

Alan · 17 August 2026

★★★★★ 5/5

Trustpilot

Yet another great service!

Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!

Bobbi · 8 December 2020

★★★★★ 5/5

Google

I have been a landlord for over 20 years and have used various letting agents over the years. Having experience with large national letting agents to smaller local letting agents. I favour the smaller agents which provide the personal …

David · 16 April 2025

★★★★★ 1/5

Trustpilot

One Star is an over achievement for…

One Star is an over achievement for Taylors Lettings of Swindon. Having gone through the tenants application process and with an occupation completion date within 48 hrs, not only did they discover the premises offered for rental was not compliant with certificates, they requested a twofold increase on the deposit. Completely incompetent and unreliable service and reflective of all that is wrong with letting in the UK. Representing unreliable and greedy landlords - avoid at all costs. And possibly a lesson if you are selling or buying. Go to Allen & Harris or Dewhurst!!!

Dennicor · 14 October 2020

★★★★★ 5/5

Trustpilot

5 Star's doesn't do David, Katie and Taylors Swindon justice!

5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!

Paul · 10 September 2020

★★★★★ 1/5

Trustpilot

We listed a property with the kingswood…

We listed a property with the kingswood estate agents who advised to put it on as an auction. The original value of the property was set at £210,000. Within a month of the property being listed the auctioneer was already trying to drop the price of the property by £40,000 to £170,000. We were not happy about this as it had hardly been on the market for a while and didn't want to lose that much value in that short of a time. We asked that the property be relisted normally and not on auction which Taylors advised they would do. 6 weeks later we get a message from Taylors stating they'd had no interest and to request we drop the price again at which point we checked the advert online to find out they were still advertising the property on as auction and had no changed it as requested. We were pretty annoyed about this and asked that they remove it from listing and we would go elsewhere as they had made a complete mess of trying to sell our property. This is also an ex rental property so it is costing us money to hold onto it empty.

Glyn · 17 December 2024

★★★★★ 1/5

Trustpilot

Gloucester branch - useless for letting. Avoid.

I’ve signed up for full letting management of my property, while working away, through Countrywide (actually Taylor’s in Gloucester, who come under Countrywide). Useless.They have to be prompted to do even the most basic things such as arranging for safety certificates, property checks etc.The full management service is supposed to come with a web portal for landlords. Never updated.Nobody answers the phone at the branch. Nobody replies to emails. When trying to contact the tenancy renewals team, the automated system sends you on a seemingly endless loop (“Press 1 for renewals” end up being passed straight back to menu options)Never update their internal system, so if you do get hold of someone they never know what’s happening. Paperwork has been lost. Instructions never followed.I have no idea what they do. Absolutely useless.

Chris · 21 July 2020