Taylors Lettings Gloucester reviews

★★★★★ 1/5

Trustpilot

Time waisted and unprofessional

I had a market appraisal appointment scheduled with Taylors at the Luton branch, with Patrick assigned to attend. Unfortunately, he did not turn up to the appointment and made no effort to contact me beforehand to let me know he would not be attending. I found this completely inappropriate and highly unprofessional. What makes this even more disappointing is that this is the second time in a row this has happened. Such a lack of communication and reliability reflects very poorly on the service and has wasted my time

Julita · 23 January 2026

★★★★★ 1/5

Google

Taylor’s in Gloucester are a shambles. Their record keeping is poor, having lost numerous documents relating to the property I let. They have lost me a tenant, lost mail, lied about actions they have carried out, shirked basic responsibilities, and breached Data Protection numerous times. They fail to carry out any of the full management responsibilities they advertise, unless prompted. For example, management of safety certificates, meaning the property could be let illegally, with me being responsible if not obtained. Fortunately, I was aware of this and chased them repeatedly until it was done. Getting information out of them is like getting blood from a stone. There is apparently a high turnover of staff and no central record of their properties or adequate handover when a staff member leaves. Everything is still done by paper, there is no apparent electronic record or means of signing documents. Paperwork often ends up lost and Royal Mail are blamed. I don’t think the poor service is limited to this office, however. Trustpilot shows a consistently bad service across Taylor’s and its parent company, Countrywide. Just a really poor company.NegativeResponsiveness, Quality, Professionalism, Value

Chris · 17 June 2021

★★★★★ 5/5

Google

Sara and her team are a credit to Taylor’s Lettings in centre of Gloucester town! I had been struggling to find a place to live since lockdown due to personal circumstances and was having no luck. Lorna maintained contact with me throughout the last 7 months and worked hard to find me a place. And when she wasn’t able to, the handover to Tash and Sara was smooth. Usually I dread speaking to estate agents because the stereotype is that they’re rude, dismissive and frankly just don’t care. That couldn’t be further from to truth about this team. They’re warm, fun, professional and hard working. I wouldn’t go with anyone else now!PositiveResponsiveness, Quality, Professionalism, Value

Nancy · 17 June 2021

★★★★★ 5/5

Google

I sold my house this year with Taylors in Worcester Street, Gloucester. As I had bought my house through them 14 years ago and had a good experience last time, it seemed the obvious option to go back. Ian Hansford and his team couldn't have been more helpful again. Professional and friendly they went above and beyond with their assistance helping me keep on top of everything, whether online, by telephone or when I visited the office. We had a great Launch Day with lots of potential buyers and the house sold in a matter of days and I was kept informed of all the details, from the beginning right through to completion. I'm very happy to recommend Ian Hansford and Taylors.

Alison · 17 June 2020

★★★★★ 5/5

Google

Jada in lettings showed us around a flat and was so refreshingly friendly, enthusiastic and informative. She was so person based and asked questions about what we wanted. Best letting agent o have experienced in years

Katy · 16 March 2026

★★★★★ 5/5

Google

Jasmine has been wonderful throughout the letting process, very professional, informative, and lovely to talk to. We love our new house and are very grateful for the smooth process provided by Jasmine and Taylors Gloucester.

Ffion · 16 October 2024

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

The worse agency

The worse company ever expecially that one in Watford. They are absolutely useless and careless. They rent my property to a single mother who knows the trick to obtain everything free in this Country. The estate agent did the tenants game. I was not an expert in this field, because, was the first time rending my house and they took advantage of me. As estate agent should have done the best for me to protect me from scams instead they did not do anything to protect me but they only interest was money. I realised that Taylors Watford are useless puppets. The contract with the "lovely tenants" ended in November 2023 and they are still in my house. The management is going through the court to get them out. Thanks to God I rent the house with the full management and paid the insurance otherwise I would not get any payment and this would have been a disaster for me. I rent my only house, the one I was living in for a valid reason, not because of being greedy but because I needed an extra income and since December I did not receive anything into my account, though, the management send me an email that they would meet the cost of the rental. The council is also chasing me for the council tax, which obviously, I am not going to pay as I am not living in the property. Look at what a problem this agency is giving to the landlords! ! I am just disgusted of the fact that the agency should guide and protect the landlord, instead it looks like to me they only protected the tenants. I would not be surprised if the tenants tipped the agency to scam me. I will update the full story when everything ends and I will get possession of my only living place

Filomena · 14 February 2024

★★★★★ 5/5

Google

Taylors is efficient and helpful. I would like to say thank you to Kobi. We appreciate your help and professional service.

Sharon · 16 April 2025

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 5/5

Google

I went to Taylors after two other local estate agents failed to impress me. I was selling a four bedroom detached house in Tuffley and had had no firm offers. Taylors were a breath of fresh air, they filtered prospective buyers well and we had positive viewings. The house sold quite quickly with Ian and his team and they saw through the sale in a very efficient and professional way. I can certainly recommend them. Anthony Potts Suffolk

Anthony · 17 June 2020

★★★★★ 5/5

Google

I will recommend Taylors Sales and Letting for any first time buyer. After many applications to other companies, they were outstanding in getting a very good deal from lenders and also providing many properties to select from. Sam is very good at this job and has made the process of acquiring my first home easy and seamless.

TEMITOPE · 17 June 2023

★★★★★ 5/5

Trustpilot

Derren Cullum

I am delighted to express my utmost satisfaction with the exceptional service provided by Derren Cullum, the Marketing Manager at Taylors Bedford Branch. From the moment I engaged with Derren, his friendly demeanour immediately put me at ease, creating a positive and welcoming atmosphere. Derren's extensive knowledge was evident as he effortlessly provided all the information I required, demonstrating a profound understanding of the real estate market and its intricacies.What truly set Derren apart was his genuine commitment to ensuring I had a clear insight into how to proceed with my property-related decisions. His insightful guidance and valuable suggestions have been instrumental in shaping my approach, and I feel confident moving forward, thanks to his expert advice.Derren Cullum's professionalism, coupled with his amiable nature, made the entire experience productive and enjoyable. I am genuinely grateful for the outstanding assistance I received from Derren and would wholeheartedly recommend him to anyone seeking a knowledgeable and personable expert in the realm of real estate marketing. Taylors Bedford Branch is fortunate to have such an exemplary individual leading their marketing efforts.

Adam · 9 January 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 5/5

Google

Jasmine Cole has been super professional. She kept in contact with me while I was buying my property and swang into action to market it and get it rented in super quick time.

M · 16 September 2024

★★★★★ 5/5

Google

Zoe challinor helped us to get our mortgage. She explained everything in so much detail from beginning to end. Emails were responded to promptly, and when mortgage was nearing to completion and me having melt downs zoe gave me her mobile number so I could text her so she could reply quickly. I was let down by my previous mortgage advisor and was extremely anxious. Zoe put us at ease and was with us every step of the way. I couldn't sleep one night and woke with loads of questions and ended up texting zoe on a sunday morning not expecting her to reply but I just needed to off load and zoe replied putting me at eaze. Zoe came highly recommended to us and im highly recommending zoe to everyone I know who needs a mortgage. I put my offer in on my house and within 4 weeks we had moved into our dream house. Thank you zoe for all you have done for my husband and me. You are the bees knees. :)

Kelly · 18 June 2017

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

Moving with Taylors is swift and smooth. I wasn’t expecting it to be that fast. My appreciation goes to entire Taylors and especially to Jada who was on phone most of the time to complete my requests and make my move smooth.

Brian · 24 November 2025

★★★★★ 5/5

Google

Rob Bates was professional and quick to address any issues. Made my move in seamless. Strong work. I would recommend to others.

Andy · 14 January 2025

★★★★★ 5/5

Google

Amazing service from Taylor’s, Gloucester. Very professional at all times. Big shout out to Natasha wood who was an absolute diamond she even stayed late on night to wait for the landlord to contact her. And the other Natasha who was of great help! Both of you was amazing ! If your looking to move please try Taylor’s absolute legends in the property game !!PositiveResponsiveness, Quality, Professionalism, Value

Dan · 17 June 2021

★★★★★ 5/5

Trustpilot

Olivia Heaney (Northampton) - Thank you for all your hard work

I came across Taylors Lettings (Northampton) when I noticed they advertised and let a similar property to ours across the road from where we lived. I called and spoke to the Lettings Manager - Olivia. We found Olivia to be incredibly proactive and conscientious taking into consideration our needs and circumstances att the time.I am not normally one to go to corporates as I like supporting smaller businesses but we have to say, Olivia made letting our property a breeze and stress free. She has great experience in what she does and handled our questions in a timely manner.I would not hesitate recomending Olivia as she did a wonderful job for us.Thanks again!

Vishal · 31 August 2023

★★★★★ 5/5

Google

This would be our second time purchasing a home, and I have to say that my wife and I were impressed with everyone. Zoe Challinor, our main contact, went above and beyond to ensure everything would be taken care of without any delays. There's not enough words to express how blessed we were to have been helped by Zoe and her team. I will definitely be recommending them to anyone in need of mortgage services.

Mark · 18 June 2018

★★★★★ 5/5

Google

Leanne and everyone in the office have been very helpful. Leanne is extremely professional yet clearly cares about people and making their buying/selling process as straightforward as possible. We are very grateful for this.

H · 2 June 2024