Trusted Agent profile · Gloucester
★★★★★
252 reviews across 2 platforms
Unit 2 1B Worcester Street, Gloucester, GL1 3AJ, GL1 3AJ
Taylors's office in Gloucester, at Unit 2 1B Worcester Street, is rated 3.2 out of 5 across 252 reviews on two platforms, including 109 Google reviews rated 4.1.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
1/5
Googleused these to sell my house last October. completely useless! never had any phone calls returned, always had to chase them. The only time they bothered to phone me was day of completion. During negotiations the manager was even trying to get a better deal for the buyer, giving me sob stories! will never recommend or use again. The only positive out of the experience was Simon meakin, who handled our mortgage,even then it wasn't 100% smooth.
Hello Chris, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk
5/5
TrustpilotFantastic service!
The service provided by Taylors Lettings Agents has always been fantastic. All communication is prompt, courteous, friendly and professional. Natalie Meech is a star!
5/5
GoogleGreat experience renting through Taylor's. Natasha Wood was excellent. Quick responses and very knowledgeable. Overall very happy.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotShit company
Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early.
3/5
GoogleDealt with Carl nice chap professional firm good communication however Admin Fee's are astronomical and on that basis went elsewhere for a property.
Thank you Kieran for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director. Kind regards, Lucy.
5/5
GoogleI did a viewing with Ryan and although I decided not to pursue with the property, he was very kind, helpful and I would recommend Taylors to anyone in the market!
Hi Katelyn, thank you for sharing your experience with Ryan. We're glad to hear that he was kind and helpful during your viewing. If you have any future real estate needs, feel free to reach out to us.
5/5
TrustpilotI recently visited TAYLORS SALES AND…
I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.
1/5
TrustpilotUseless
I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!
5/5
GoogleWe had great service from Megan with the purchase of our first house. The purchase wasn’t straightforward at times but we never had any issue with Taylor’s and they were always happy to answer queries. They also let us view the property on multiple occasion, often without much notice Thank you!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo not rent from these people
Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.
5/5
GoogleRecently dealt with the Lettings team in the Gloucester office as had a difficult time with my previous agent. I was pleased to get some sound advice from both Terri and India and would highly recommend them
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotShambolic, avoid if possible
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across
1/5
TrustpilotWorse agency in 33yrs of renting
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.
1/5
TrustpilotIncompetent and disorganised
Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.
5/5
GoogleThey always helped with the process and answered all the questions I had. They also helped me go back to the property when I need to go find out more info, pleasant experience all round
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks Sara and Natasha, good work.PositiveProfessionalism
Thank you for your 5* review!
5/5
GoogleKobi showed me round a property and was very organised, polite and helpful. He had good knowledge about the property.
Thank you for taking the time to leave us your 5* review Katie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleLeanne Briscoe did a good job for us as buyers.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotA truly horrible experience
Having spent over six months attempting to purchase a house through this agent I cannot offer any other advise other than to avoid them at all costs.From withholding information which ultimately aided the sale falling through to receiving persistent and aggressive phone calls I simply don't have a good word to say about the Gloucester branch. All three agents that I dealt with were neither knowledgeable or provided satisfactory customer service and on several occasions where tight deadlines were due to be met, they simply turned their email and phone off and ignored it until it was too late. The sale fell through only to see it relisted on the website the same day for a significant amount more with no communication as to if we would be willing to pay the additional beforehand. These agents should be offering advice to sellers around the actual value of their properties as opposed to just appeasing them which is all they seem effective at.With the sale falling through on this property on 24th June we have since exchanged on another property which goes to show it can be done quickly, effectively and professionally; sadly just not when it comes to Taylors.
1/5
TrustpilotAwful company left us with huge parking…
Awful company left us with huge parking debt of over £800. They issued us with a incorrect parking permit and then decided to denie it despite emails and letters confirming they issued it.
1/5
GooglePoor customer service
Hello Alwin, I'm sorry to hear about your experience with our customer service. We strive to provide the best service possible and would appreciate the opportunity to address your concerns. Please feel free to reach out to us at review@countrywide.co.uk so we can assist you further. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotHOW ARE YOU STILL IN BUSINESS?????
Absolutely shocking estate agents I phoned up on Friday to arrange a viewing for a property in Kerry close on Tamworth drive ramleaze I did not receive a confirmation.
5/5
GoogleAmazing help from jasmine really quick at sorting a property and helpful when needed would definitely recommend
Thank you for your glowing 5* review and recommendation Kyle. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's Gloucester office has 252 reviews across two platforms: 109 on Google, 143 on Trustpilot (across the whole business).
Taylors Gloucester Sales is rated 3.2 out of 5 across all 252 reviews, and 4.1 out of 5 on Google from 109 reviews.
Taylors Gloucester Sales, Unit 2 1B Worcester Street, Gloucester, GL1 3AJ, GL1 3AJ.
