Trusted Agent profile · Gloucester
★★★★★
252 reviews across 2 platforms
Unit 2 1B Worcester Street, Gloucester, GL1 3AJ, GL1 3AJ
Taylors's office in Gloucester, at Unit 2 1B Worcester Street, is rated 3.2 out of 5 across 252 reviews on two platforms, including 109 Google reviews rated 4.1.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleSam has been amazing supporting me buy my first home, great communication and definitely goes above and beyond to get the best deals and information for me.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI had a very excellent experience with…
I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽
5/5
TrustpilotWe have been landlords for more than 18…
We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.
5/5
GoogleAfter a disaster of a previous Letting Agents its been a breath of fresh air dealing with Talors and their professionalism and care to their customers. Natasha has been outstanding and I cannot recommend the team enough. Brilliant service and after care!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleNatasha Wood has been so helpful throughout the entire process of moving into our maisonette and was friendly, professional and understanding from day one! From our experience with them, I would recommend Taylors to anybody who is looking for an estate agents!PositiveResponsiveness, Quality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotYet another great service!
Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!
5/5
GoogleI have just moved into a flat with my best mate. It’s my first time using an estate agents to rent a property. I have been so pleasantly surprised. Helped completely along the way and has been so understanding and patient with getting all documents and information from us. Full explained every single cost, was more than helpful when I had a few questions. No grey area left. Was more than happy to chase the landlord when we have needed any answers. Highly recommend! Thank you so much Lorna and the Worcester Street Branch x
1/5
TrustpilotOne Star is an over achievement for…
One Star is an over achievement for Taylors Lettings of Swindon. Having gone through the tenants application process and with an occupation completion date within 48 hrs, not only did they discover the premises offered for rental was not compliant with certificates, they requested a twofold increase on the deposit. Completely incompetent and unreliable service and reflective of all that is wrong with letting in the UK. Representing unreliable and greedy landlords - avoid at all costs. And possibly a lesson if you are selling or buying. Go to Allen & Harris or Dewhurst!!!
5/5
GoogleSara has been absolutely amazing from the beginning. She has been so easy to deal with, friendly and professional. I would not hesitate to use taylors again. I am looking forward to working with them going forward on our letting.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
Trustpilot5 Star's doesn't do David, Katie and Taylors Swindon justice!
5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!
1/5
TrustpilotWe listed a property with the kingswood…
We listed a property with the kingswood estate agents who advised to put it on as an auction. The original value of the property was set at £210,000. Within a month of the property being listed the auctioneer was already trying to drop the price of the property by £40,000 to £170,000. We were not happy about this as it had hardly been on the market for a while and didn't want to lose that much value in that short of a time. We asked that the property be relisted normally and not on auction which Taylors advised they would do. 6 weeks later we get a message from Taylors stating they'd had no interest and to request we drop the price again at which point we checked the advert online to find out they were still advertising the property on as auction and had no changed it as requested. We were pretty annoyed about this and asked that they remove it from listing and we would go elsewhere as they had made a complete mess of trying to sell our property. This is also an ex rental property so it is costing us money to hold onto it empty.
5/5
GoogleZoe was excellent explaining what mortgages we could get and what the requirements for each would be. She has always been very helpful and prompt in replying to emails. I could not ask for a more helpful person during a potentially stressful time. She has made the whole process so much easier
Hi Alan, thank you for leaving your excellent 5 star review of Zoe and the team at Taylors in Gloucester. It is fantastic to read that she helped you so much and helped make the process much easier for you. Best wishes, Emma.
5/5
GoogleDealt with Sarah at Taylor’s in Gloucester who was very helpful in helping me and my partner find a place to rent. She made it very easy to communicate with and went out her way for us. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe have sold our 3-bed house through Taylors, Worcester Street in Gloucester earlier this year. From the first contact we had a very good experience and the whole process was dealt with professionally: every step clearly explained and communicated. Thank you Ian Hansford and the team!
Hi Renata, Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
1/5
TrustpilotAvoid like a plague
Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.
5/5
GoogleMany thanks to service above and beyond the call of duty by Taylors. Ellie was a star in helping us quickly work out our house letting. Excellent service which was much appreciated.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleSara and her team were fantastic. Very helpful to me and really helped with my stress levels at the time. Took all the pressure off me as a first time land lord. Highly recommended. Thank you SaraPositiveQuality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotJane Cook(Taylors Downed) is amazing! …
Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!
5/5
TrustpilotFANTASTIC CUSTOMER SERVICE
FANTASTIC CUSTOMER SERVICE I just recently rented a property in Leighton Buzzard, I am impressed how excellent customer service Taylors provided. James was responsible for my case. Thanks for his clear communication, experience (knowledge about the property market) and nice personality I was able to rent a property in just a one day! I would like to say thank you and I am sure I will use TAYLORS services in the future.
5/5
Trustpilot5 Star Service!
All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!
5/5
GoogleI have been acting on behalf of my brother in renting his house out. He had a severe stroke last year and is going to be unable to return to his house in the near future, if at all. Following a conversation with the sales office I was quickly put in touch with Jon in the Lettings office who was extremely empathetic and promised me 'I will do everything to make this as easy as possible for you'. As I live in North Wales this was music to my ears and he hasn't let me down. It was a pleasure to do business with Taylors and I would recommend them whole-heartedly. They arranged contractors to get the house rentable and since the tenants have moved in I have been contacted by Laura who will be our dedicated property manager. I feel confident that all our needs will be met throughout our partnership and no job will be too small for any of the staff at Taylors. Thank you Jon, Sophie and Laura Lindsey
1/5
TrustpilotBooked to view a property in bradley…
Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple
5/5
GoogleThank you Natasha (Wood) for all your help with the letting of our property. You have been a huge support. Highly recommend the service you offer to anyone looking for a letting agent. Thanks again
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a house viewing with Ryan and it was great, made me feel really welcome, set the house out in a way that when I arrived it felt warm. He was fantastic. Will be recommending to my friends that are looking into making that step and getting their own place.
Hi Theo, thank you for sharing your positive experience with Ryan during the house viewing. We are delighted to hear that he made you feel welcome and comfortable. We appreciate your recommendation and look forward to assisting your friends in finding their own place.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's Gloucester office has 252 reviews across two platforms: 109 on Google, 143 on Trustpilot (across the whole business).
Taylors Gloucester Sales is rated 3.2 out of 5 across all 252 reviews, and 4.1 out of 5 on Google from 109 reviews.
Taylors Gloucester Sales, Unit 2 1B Worcester Street, Gloucester, GL1 3AJ, GL1 3AJ.
