Taylors Gloucester Sales reviews

★★★★★ 5/5

Google

I recently moved to a rented property and had the absolute pleasure of having Jazz and her team assist me through the process. I would definitely recommend Taylor’s and if need be will be using them in the future.

Jade · 25 July 2024

★★★★★ 1/5

Google

Some years ago I rented my property out with Taylors ,dealing with a so called manager Erica Edwards ,what rude patronising, and I don't care attitude ,,,my flat in Quedgeley which was pristine ,beautifully presented was trashed by the dirtiest, trainee school teacher ,who had not cleaned the toilet since her start of tenancy ,broke a lot of furniture ,including a beautiful lamp stand that my now deceased husband had made ,,I should have left it empty really ,but I thought I was helping a student ,,Taylor were surpose to check on property ,and got no reports ,or surport ,she stripped out flooring ,made a hash of the bathroom and bedroom ,in spite of no alterations in the lease ,,,,Taylors were unsimpathetic ,especially the Manager ,laughable ,,,I had to fight for my deposit back ,and still cost me a lot of money to put things right ,including pet damage ,,,and redecorate throughout ,to place on the market to sell ,as it put me off renting it out again ,,,,a future school teacher ,disgusting, god help the children ,,,,,and I had no surport from the agency ,,,,,do not bother ,worse agents I ever dealt with

Elaine · 25 October 2019

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 5/5

Google

Zoe challinor helped us to get our mortgage. She explained everything in so much detail from beginning to end. Emails were responded to promptly, and when mortgage was nearing to completion and me having melt downs zoe gave me her mobile number so I could text her so she could reply quickly. I was let down by my previous mortgage advisor and was extremely anxious. Zoe put us at ease and was with us every step of the way. I couldn't sleep one night and woke with loads of questions and ended up texting zoe on a sunday morning not expecting her to reply but I just needed to off load and zoe replied putting me at eaze. Zoe came highly recommended to us and im highly recommending zoe to everyone I know who needs a mortgage. I put my offer in on my house and within 4 weeks we had moved into our dream house. Thank you zoe for all you have done for my husband and me. You are the bees knees. :)

Kelly · 25 October 2017

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 5/5

Google

Jasmine Cole has been super professional. She kept in contact with me while I was buying my property and swang into action to market it and get it rented in super quick time.

M · 26 August 2024

★★★★★ 5/5

Google

Amazing service from Taylor’s, Gloucester. Very professional at all times. Big shout out to Natasha wood who was an absolute diamond she even stayed late on night to wait for the landlord to contact her. And the other Natasha who was of great help! Both of you was amazing ! If your looking to move please try Taylor’s absolute legends in the property game !!PositiveResponsiveness, Quality, Professionalism, Value

Dan · 24 October 2021

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

Rob Bates was professional and quick to address any issues. Made my move in seamless. Strong work. I would recommend to others.

Andy · 23 January 2025

★★★★★ 5/5

Google

Moving with Taylors is swift and smooth. I wasn’t expecting it to be that fast. My appreciation goes to entire Taylors and especially to Jada who was on phone most of the time to complete my requests and make my move smooth.

Brian · 24 November 2025

★★★★★ 5/5

Google

Leanne and everyone in the office have been very helpful. Leanne is extremely professional yet clearly cares about people and making their buying/selling process as straightforward as possible. We are very grateful for this.

H · 25 June 2024

★★★★★ 5/5

Google

This would be our second time purchasing a home, and I have to say that my wife and I were impressed with everyone. Zoe Challinor, our main contact, went above and beyond to ensure everything would be taken care of without any delays. There's not enough words to express how blessed we were to have been helped by Zoe and her team. I will definitely be recommending them to anyone in need of mortgage services.

Mark · 25 October 2018

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 5/5

Google

Taylors is efficient and helpful. I would like to say thank you to Kobi. We appreciate your help and professional service.

Sharon · 24 August 2024

★★★★★ 5/5

Trustpilot

Lettings management

Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.

Mamun · 27 August 2025

★★★★★ 5/5

Google

Dealt with a lovely young lady called Laura Goodson who was very knowledgeable and professional could not do enough to ensure the smooth purchase of my now forever home. Thank you Laura.

Grant · 24 October 2023

★★★★★ 1/5

Google

Worse agency in 33yrs of renting! You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across. Update 20/12/22 Despite contacting them as requested below still no further, 3 serious breaches of contract around the deposit and still no monies released which is breaking the contract. Taking 7 weeks to respond to an email and then not even acknowledging what was said in the email. The arrogance of this company is unbelievable. Nearly 3 months after moving out and still no resolution on the deposit because they aren't communicating. Please avoid using this company unless you really have to.

Ian · 24 October 2023

★★★★★ 1/5

Google

We were told by Taylor’s, in writing, certain details that were not correct. This caused delays in the contract starting with the tenant. Therefore , we lost rental income of £400. In addition, the tenants obligations being substandard to what was confirmed by the agent in writing. Therefore this will cost us much more over the term of the contract. Furthermore, there was time wasted due to several mix ups with keys. They do not have a secure key system. Or at least if they do, it is not managed properly. First we were told they didn’t have our keys, when they did. Then, another time, our maintenance guy was sent away with the wrong keys. Finally, when they were dropped back to them, they removed them without our knowledge and gave them to a previous agent nearby. No apology or even answers when I emailed. When I asked about the complaints procedure, no one even asked what problems had occurred , even the regional manager.

Dawn · 24 October 2023

★★★★★ 5/5

Google

An exceptional service from an exceptional team at House sales at Gloucester Branch. From initial contact with Lily-Mae to advising on Marketing our late mums property, to obtaining a quick sale with exceptional ongoing service by Katie and Sophie, keeping us fully informed throughout the process in what was a difficult and complicated sale , leading to a very satisfactory completion. These three ladies are a credit to their profession, showing outstanding professionalism, patience, understanding with a drive to look after their clients best interests If you are looking to market a Property in the area, I fully recommend that you put them at the top of your list

Tim · 24 October 2023

★★★★★ 5/5

Google

Having used Zoe for my mortgage, she has been brilliant- despite being advised by a very unhelpful advisor previously that we couldn’t do what we hoped. Since Katy has been in the branch on the sales side, the team have been fantastic. Thank you all! You sold my house for over the asking price using an open house strategy. 💗 …

Jenna · 25 October 2018

★★★★★ 5/5

Google

Laura at Taylors has been fantastic in helping me find and view properties. Still looking but Laura is always updating me with the type of properties i am looking for.

Lee · 24 October 2023