Taylors Gloucester Sales reviews

★★★★★ 2/5

Trustpilot

Bedminster office

Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.

Rosemary · 9 July 2025

★★★★★ 5/5

Google

Absolutely amazing experience when finding our home to rent. Ellie and Natasha were incredibly responsive and professional. Would definitely use again!PositiveResponsiveness, Quality, Professionalism, Value

Samuel · 24 October 2022

★★★★★ 5/5

Google

Good service. Sara was really helpful and responsive to my emails all throughout our tenancy and in the moving out process. Really thankful that she made it hassle-free for us👍PositiveResponsiveness, Professionalism

Dianne · 24 October 2021

★★★★★ 5/5

Trustpilot

I have been renting through this this…

I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.

MR · 10 January 2025

★★★★★ 5/5

Google

Thank you Natasha (Wood) for everything, making moving into our new home so simple and well just amazing. You are a star ⭐️ 5 of them on here xPositiveQuality, Professionalism

Tamara · 24 October 2021

★★★★★ 5/5

Google

Natasha Wood at Taylors Gloucester has been fab throughout the process.She has always been at the end of the phone and answered any questions we had.Highly recommend using Taylors!!!PositiveResponsiveness, Professionalism

Gem · 24 October 2021

★★★★★ 1/5

Trustpilot

Avoid!

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 28 May 2024

★★★★★ 5/5

Google

As a first time landlord we were apprehensive about the process. Although we had no need to be as Sara from Taylors lead us through the process. She was upfront about the costing and assisted us in obtaining the relevant documentation required for letting. She was very responsive to any e mail queries and taking your phone calls. Our property was listed on Wednesday and rented by Friday! The entire process was professional, swift, stress free and truthfully exceeded my expectations.

Norah · 24 October 2020

★★★★★ 4/5

Google

Sara and Natasha were very good in focusing on the type of contract we needed . They did a good Job abs were very responsive and supportive.

Ify · 24 October 2021

★★★★★ 5/5

Trustpilot

Mr Ryan smith.

Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative.

J · 2 June 2026

★★★★★ 5/5

Trustpilot

Rent out my property through Taylors…

Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.

Gary · 18 September 2024

★★★★★ 1/5

Trustpilot

Avoid, none professional

If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.

Sanchausis · 13 April 2025

★★★★★ 5/5

Google

The Sales team in gloucester went above and beyond to make our sales experience the best it could have been. I would highly recommend them in selling your house.

Sam · 23 January 2025

★★★★★ 5/5

Google

Big thanks to Natasha Wood who was great all throughout the process from calling all the way through to the hand-over. Couldn't recommend more!PositiveResponsiveness, Professionalism

William · 24 October 2021

★★★★★ 1/5

Trustpilot

Where do I start? Dreadful people.

Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).

Peter · 8 February 2024

★★★★★ 1/5

Google

Made an offer on a property and was not told that another offer was outstanding - not only that but the agents never even called to ask if I’d like to increase my offer- which I would have! I had to call and ask the situation - a very pathetic excuse of estate agents and I can’t believe I wasted 6hours drive to view this investment property! AVOID AT ALL COSTS - total joke of an agency that doesn’t understand how to do business.

Alex · 25 October 2019

★★★★★ 1/5

Trustpilot

oxford - Absolutely useless and infuriating

Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong

Katherine · 2 February 2024

★★★★★ 5/5

Google

Jazz and Michael did a fantastic job of assisting us with a long distance move. We were able to get a quick turnaround on a picture perfect rental property and the level of service we have received has been incredible. Thank you for a wonderful experience.

Kate · 25 February 2024

★★★★★ 1/5

Trustpilot

Avoid Taylors at all costs

Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.

Carter · 7 January 2024

★★★★★ 5/5

Google

Lorna Morgan has been professional and helpful by keeping us updated with the situation we are having with the move and we Thank her very muchPositiveResponsiveness, Professionalism

Stanley · 24 October 2020

★★★★★ 5/5

Trustpilot

Very good experience

Jack from Taylors Lettings was very kind and accommodating with scheduling my viewing. A last minute commitment came up but he kindly offered to do a WhatsApp viewing instead. Communication has been excellent

Lefteris · 18 October 2023

★★★★★ 1/5

Google

Having left Taylors with the management of our property whist overseas for a year, we had nothing but frustration with their poor communication, lack of responsibility for their actions and a lack of duty of care regarding their client. Upon returning home and the matter came up for discussion with the "alleged manager" Erica Edwards, nothing but a patronising and condescending attitude from her and certainly again, no acceptance of responsibility or accountability for their constant lack of communication and amature management of the whole process. No doubt the same thoughtful and professional manner will be given to our formal complaint.

Clarepaul · 26 October 2014

★★★★★ 1/5

Trustpilot

This is the most incompetent and…

This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible

Rox · 16 May 2024

★★★★★ 5/5

Google

Sara was very helpful and professional. I would highly recommend this company. Sara you're a star!PositiveResponsiveness, Quality, Professionalism, Value

Laura · 24 October 2021