Trusted Agent profile · Gloucester
★★★★★
253 reviews across 2 platforms
Unit 2 1B Worcester Street, Gloucester, GL1 3AJ, GL1 3AJ
Taylors's office in Gloucester, at Unit 2 1B Worcester Street, is rated 3.2 out of 5 across 253 reviews on two platforms, including 109 Google reviews rated 4.1.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience started with the pleasant…
My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.
1/5
TrustpilotI vacated the house early as Swindon…
I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.I was tenant foe more than 3 years but this company has no respect at all. Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.
4/5
GoogleHad some very bad times with Taylors for the first part of my time as a landlord, until the wonderful Lorna came along. She took me from being on the brink of leaving Taylors and giving up even renting my house out to re storing my faith in this sector. Taylors is now a good estate agent to deal with, all in part to Lorna in the Gloucester branch. Keep up the good work.
1/5
TrustpilotUnprofessional
[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.
5/5
GoogleI have had a very positive experience after instructing Taylors to sell my property. I was given good honest advice and sold my property in a reasonable time. Everyone was very helpful and keen and I can recommend Taylors to anyone
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleI have been with Taylor’s for 4 years now as a landlord, great service and a call out to Sara a Tarnia Who keep me well informed and understand with my way of working. DerekPositiveResponsiveness, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI felt they beat around the bush they said they can give my partner a mortgage but I spoke to a few and they don't get why they would say that as he can't on his own! Wouldn't recommend anyone going here especially first time buyers
Thank you Jessica for taking the time to leave us your feedback. I was disappointed to read that you were not happy with your experience with our mortgage consultant and as such would like to advise you to contact us privately via review@countrywide.co.uk to discuss any concerns you may wish to raise. Kind Regards, Scott
5/5
GoogleTaylors recently sold our house and communication at all times was excellent, the photos were a good idea and we think they helped sell our place
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
1/5
Trustpilotif you are to vacate their properties
if you are to vacate their properties, make sure you contact them at least two months in advance and NOT 30 days notice. If yo do not cancel within a certain time frame your 30 days notice to vacate the property will not be valid.
5/5
GoogleFantastic experience we are very happy with the property we currently rent from taylors in Gloucester Chloe and natasha have been very helpful even during lockdownPositiveQuality, Professionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
1/5
GoogleDreadful aftercare service for tenants. Numerous times I've called in with questions regarding the release of my deposit, every time they promise to return my call within the hour but never do. Utterly useless and dishonest company.
Thank you for taking the time to leave a review. Please be assured all feedback is used to improve our service for our customers. I am sorry your experience with us was less than satisfactory. It is imperative that all of our customers receive excellent service and communication at all times and I am deeply sorry for this shortfall in performance. Thank you for bringing this to our attention. Please could you provide the details and the property address to the Customer Care team who will look into this for you customercare@countrywide.co.uk. Many Thanks, Regan
5/5
GoogleGreat bunch of people. truly helped when no one else would! went out of their way to find me a home! Highly rated imoPositiveQuality, Professionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotNicole,Downend branch you're simply the…
Nicole,Downend branch you're simply the best.
5/5
TrustpilotI really enjoyed my experience working…
I really enjoyed my experience working with Taylors! Sean and Joanna helped with all questions of interest and my daughter and I found a very comfortable home for ourselves. I recommend it🙌Best regards, Oleksandra
4/5
GoogleSold quickly through Taylors, after substantial time spent with other agents. Patient and professional manner throughout what ended up being a lengthy drawn out process with buyers.
Thank you for your wonderful review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
5/5
GoogleMy first time renting a property and Taylor's made the process very simple and easy to understand! Couldn't fault their customer service.PositiveProfessionalism
Many thanks for your wonderful 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleSara at Taylors has been amazing at supporting us through a tenancy. Professional, understanding and approachable. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
4/5
GoogleAlthough it did take a few months to rent my property, the contact and communication with Taylors was pretty good and their level of service has been great.
Many thanks Denise for the great review. Best wishes, Lucy
5/5
GoogleNatasha Hodgson and her staff in the Gloucester branch are attentive to detail and are always quick to respond!PositiveResponsiveness, Professionalism
Thanks for the great 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleIndia couldn't have been more helpful! Excellent communication and efficiency. I found an excellent location and India understood my needs and challenges perfectly. A huge thank you to both India and Taylor's!!
5/5
TrustpilotWe stay in a property which Nathaniel…
We stay in a property which Nathaniel Allibone manages with his team.
5/5
GoogleViewing with Leanne Briscoe on Friday 26th April. Very friendly, and was helpful and professional when answering all my questions.
1/5
TrustpilotThis letting agent will frustrate your…
This letting agent will frustrate your life, I’ve been literally sleeping outside for the past 3 days even when I have my money This is so embarrassing and disheartening I did not see this coming💔💔💔💔💔
1/5
TrustpilotAwful estate agents
Awful estate agents - selling a property that wasn't even available to buy led us up the garden path after we had forked out £200 for mortgage valuation and then £600 for survey. To then be told seller hasn't even given notice to tenants worst customer service no apologies avoid at all costs!
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