Trusted Agent profile · Gloucester
★★★★★
282 reviews across 3 platforms
27/29 London Road, Gloucester, GL1 3HD
CGT Lettings's office in Gloucester, at 27/29 London Road, is rated 4.1 out of 5 across 282 reviews on three platforms, including 174 Google reviews rated 4.3.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleWe have just rented though CGT and they have been brilliant, very helpful and keeping us in the loop with everything would definitely use again if needed. Thank you Frances, Ethan end Emelia for all tour help you have been fab.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Calvin :)
5/5
GoogleI think cgt have always been very helpful with us. They Look after us as tenants, they certainly prioritise there tenants. I want to mention Frances, she has always been ever so kind to us, she has gone above and beyond to help us, she is such a lovely lady! Thank you Frances for all you have done for us 😊 🐕 …
5/5
GoogleCGT lettings have been an absolutely exemplary company, And I’m so glad that they have carried me through my journey of gaining my home. From the viewing to signing the final documents all staff have been welcoming, professional and kind. A special thank you to Sian who answered all my questions and made sure I felt comfortable through the entire process. I recommend this company for anyone looking to move forward and finding their home with as little stress as possible.
5/5
GoogleJust rented house through CGT and the whole process was so easy. The team at Gloucester, Chris, Ethan, Carl and Frances were very professional and very quick to respond to any queries we had. The whole process took less than a week and was …
Thank you Christine :)
5/5
GoogleI cannot recommend CGT enough. Sophie has been amazing, extremely professional, friendly, and helpful team. I cannot believe how quick and efficient they have been, literally from looking, deciding and getting accepted through paperwork to decision was 1 1/2 days and the keys within a few days .. totally impressive. 👏⭐️🥇thank you Sophie for organising everything and all the team at CGT.
5/5
GoogleCarl has been so helpful during a stressful time. The first time I’ve actually had a positive time while speaking to anyone in lettings. The whole staff are quick at responding, Super helpful and easy to talk to!
Thanks Jade :)
5/5
Trustpilotfirst home
Would like to thank Bethan for helping with moving into my first home, she has made it feel a great experience and kept me informed throughout the process. Such a kind thoughtful woman. Very pleased with all her help and support.
5/5
TrustpilotHannah Robert’s in the Stroud office…
Hannah Robert’s in the Stroud office has been very good at getting things sorted for us, very responsive and speedy.
Noela, this is great to hear, thank you for your review.
5/5
TrustpilotIt was a pleasure to be shown around a…
It was a pleasure to be shown around a property by Hannah. She was a friendly, welcoming face and clearly had the individual requirements of the tenants (us) in mind. Hannah fielded any questions we had and was very sufficient in providing a detailed tour of the property. Thanks!
1/5
TrustpilotUse at your peril!
Use at your peril!I could not agree more with the comments made previously by Dean Angel on 5 Sep 2018. Here is my own feedback!After 4.5 yrs of tenancy I am in the early stages of what appears to be a fight to get return of my deposit. Their Agent, during checkout inventory, basically made a comment that the property needs to be clean in readiness for new tenant. Having just paid out £250 to a professional company for a full end of tenancy clean (including carpet and oven), I was shocked. When I informed them and sent the invoice, response was Landlord maintains it needs cleaning!!! Basically told me to take my complaint to the TDS (which of course I will). Said that property had to be returned in EXACT same condition, which of course is not true, as have to allow for almost 5 years of FW&T and if I did hand back in same condition, new tenant would be flea-bitten (as I and family were when moved in).I then had an offer from the cleaning company to return for a free full re-clean to a 'satisfactory' state required by CGT. Their response was that 'this would cause too much work for them', they 'prefer to keep the cleaning 'in house' and turned the offer down, quoting £130 for a SECOND clean!! Interesting that they prefer 'in house'. Even told me that this 'should be a lesson for me the next time round'. What!!??! For last 20 months another Landlord took upon themselves to barricade/blockade rear garden access, which I reported numerous times, and still the Agent nor Landlord have rectified this. Other issues took between 8-10 months from reporting to rectification. Quick enough to take your money, and keep it, but very slow in responding and sorting. Would not recommend to anyone. I was previously with HMT Lettings and had no issues whatsoever.
5/5
TrustpilotHannah was great
Hannah was great, very helpful and professional.
5/5
TrustpilotExcellent professional company
Excellent, professional company. As a landlord, this company are easy to work with: straightforward, sensible and good to deal with. They always deal with issues swiftly and communication is excellent. They are the best by far in Cheltenham. Michelle was brilliant at dealing with my enquiries and responding quickly. Georgina is very knowledgable and truly great at her job. Thank you CGT!
1/5
TrustpilotThis Agent cares only about your fees…
This Agent cares only about your fees nothing else!!!!!I have had murders with them over my deposit even wanted to charge me for leaving Dishwasher Tablets for the next Tenant.Just paid a £75 pound checkout fee which is a first in 8 years renting.I left my place in better condition than it was handed over to me, they don't care about making sure the Tenant is ok just want to charge you for nothing.Rent through them at your own risk !!!!!!!!!
5/5
TrustpilotGreat letting team :) Thank you for all your help girls!
Looking for a house/moving is a stressful time but the entire process was made better with the CGT Quedgeley letting Team, all were so friendly, helpful and supportive every step.Also, really great communication keeping you updated constantly which is amazing!! Thank you girls, Lexi, Charlotte and all of you!!
5/5
TrustpilotAs a landlord aiming to find tenants…
As a landlord aiming to find the ideal tenants for our property, I have been 100% impressed by the communication and updates with ref to tenant viewings by the team at the Tewkesbury office. Worth every penny and a real pleasure to work with, Thank you
Thank you so much for this feedback it is so good to hear that the teams hard work is appreciated and that everything went well.
1/5
GoogleTerrible experience, 6 months contract to rent but asked to leave after 4 months. I would really like to warn people from this agency. No matter how good you look after the rented property do not expect to get your full or even half the deposit. Pauline and her team are absolute fraud working from London Road Gloucester. Seriously do not rent from them. I then got in touch with Property Center to find a place to rent who actually helped me buy a property instead.
5/5
GoogleAfter recently moving with CGT I have had a few instances with needing to contact the maintenance department. Lesley has been fantastic and sorted out everything very quickly for me. Thank you Lesley!
Thank you Dave :)
5/5
GoogleA smooth transparent process especially for immigrants away from home. A shoutout to Saffron and team for the continuous support, transparency of information and smooth move in process. Thank you guys! Looking forward to working with you in the future. Cheers!
5/5
TrustpilotMet Hannah Robert’s this morning for a…
Met Hannah Robert’s this morning for a viewing and she was very helpful, answered all my questions and was very polite
Thank you for taking the time to leave this review, Hannah is a recent addition to the team and these reviews mean a lot.
5/5
TrustpilotFantastic service
Fantastic service, personal and always willing to help. prompt to answer emails and phone calls. supportive throughout our process of renting through them.
Thank you for your review
5/5
TrustpilotAmazing staff and service from the…
Amazing staff and service from the whole team! My partner and I were looking for our first rented property and had a few viewings with CGT. Becky was nothing but amazing throughout the whole process and really helped us find the best property for our first home.Couldn’t recommend highly enough.
1/5
GoogleCGT LOST MY KEYS And they never informed me until I asked for them back. Poor service will not be using CGT again. CGT if you have a problem with this review you can always get in touch with me. Thanks SW Thanks for your reply from CGT This is totally untrue that you have reached out to me about the keys. Your team did not offer anything. It was extremely poor service & a very bad security . So again I will say your Gloucester team offered Nothing! Thanks SW
Hi Steven, thanks for the feedback and apologies for the experience you have had with us. Our team in Gloucester have reached out to you regarding replacement keys, and we’ll await your response. Thank you
5/5
GoogleI haven't rented a home since my student days and having been out of the country for long periods of my life, I didn't know what to expect where the procedures were concerned. I couldn't have been happier with the service offered by the CGT team in Gloucester, a remarkably rapid progress between my initial enquiry and moving in. The box of goodies certainly capped what has been a totally positive experience for me. Thank you everyone and especially to Ethan who helped me start the ball rolling. Roger
Thank you Roger :)
5/5
TrustpilotGreat customer service from Gabbi…
We have been dealing with Gabbi from the beginning. Gabbi is very professional, so kind and helpful. The whole experience with CGT Lettings has been made easy because of Gabbi’s help. Thank you so much.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
CGT Lettings's Gloucester office has 282 reviews across three platforms: 174 on Google, 3 on Facebook, 105 on Trustpilot.
CGT Lettings Gloucester is rated 4.1 out of 5 across all 282 reviews, and 4.3 out of 5 on Google from 174 reviews.
CGT Lettings Gloucester, 27/29 London Road, Gloucester, GL1 3HD.
