Trusted Agent profile · Gloucester
★★★★★
259 reviews across 2 platforms
5 Worcester Street, Gloucester, GL1 3AJ, GL1 3AJ
Andrews's office in Gloucester, at 5 Worcester Street, is rated 4.7 out of 5 across 259 reviews on two platforms, including 254 Google reviews rated 4.8.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleHayley Tennant from Andrews has been amazing! She’s always available if needed and has helped and guided me any time I needed her. Would highly recommend her to anyone!
Hi Zara, great to see you've had such a positive experience with Hayley and the team in Andrews Gloucester. Looks like they've been on hand to help you each step of the way. Thanks, Rhys
4/5
GoogleI normally need to wait 2 to 3 working days to receive a reply Sarah Robinson is very reliable and friendly. Great help from Sarah Robison as always!
5/5
GoogleGreat agency, amazing people:) The whole process runs very quickly and smoothly. Especially thanks to Jonathan and Shannon for their patience and contact with us. I highly recommend
5/5
GoogleHayley is amazing! Great communication and is a lovely person to talk too.
5/5
GoogleWe have dealt with Shayla at Andrews, we have looked at multiple houses and she has been extremely helpful. Constantly keeping in contact and responding to any queries we have. Couldn’t recommend it more. BrilliantPositiveProfessionalism
5/5
GoogleWe, as contractors, find Andrew’s Gloucester amazing to work for. Sarah and Louisa are particularly great to liaise with, prompt and very friendly!
Hi Shaun, great to see you've built a fantastic relationship with the team at Andrews Gloucester. Thanks, Rhys
5/5
GoogleReally impressed with the service and in particular Shayla who was so lovely and helpful. Felt like I was given first class treatment and cared about what we were looking for.PositiveResponsiveness, Professionalism
5/5
GoogleSarah Robinson who is my propery manager is very good at her job. She keeps me informed about any issues with my properties. When there is maintainance to do updates me as to the progress with quotes and when the job is finished. She is also very approachable when I have any queries to find the answer for me if she does not know herself. She is a credit to the company :-)
5/5
GoogleJaz & Hayley have always gone above and beyond to ensure our properties have trustworthy and diligent occupiers. Professional but with a personal touch. Would highly Recommend
Hi Nathan, thank you for taking the time to write us a five star review. Fantastic to see Jaz and Hayley have gone above and beyond for you! Thank you for the recommendation too and all the best, Laura.
5/5
GoogleAll I can say is, fantastic service! Me and my partner have been trying to find our first home but have a lot of questions and generally need guidance before going any further! We spoke with a young lady called Erin who was helpful, polite, enthusiastic and was extremely knowledgeable about the market! She is an asset to the company to say the least! We will definitely be coming back to see Erin when the time is right for us!PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleHaving purchased through Andrews sales I placed my property with their letting team to advertise for tenants (small HMO). I was not disappointed, as firm proposals were almost immediately returned upon the advert ‘going live’ and many months in advance on both occasions since (which given current restrictions on access to occupied homes for viewings lately, and this being a previously untested process, I found commendable). Once again commitment to secure for the next intake was very quickly returned by the first group to view, (and again months in advance), meanwhile Communication through office has been effective, promptly returned on most occasions, and timely, reliable, and communication on scheduling of necessary certification and checks has progressed seamlessly. Despite a frenetic time of year at best of times, management at Andrews letting has proved both exemplary in communication returned by email and easy to to contact by phone throughout this experience. Thanks Andrews, keep up the good work!
5/5
GoogleShayla and Shannon have been professional, polite and efficient throughout my recent dealings with her. Having informed Andrews that the property was available for rent, it was live and viewings were booked within hours. The property was let within 1 working day. Since then their communication and efficiency have been great making my job much easier. I haven't had to chase anything as both Shayla and Shannon have kept me up to date the whole time. Shayla and Shannon are a credit to Andrews. Thanks very muchPositiveResponsiveness, Professionalism
5/5
GoogleJoshua was a true professional and made the whole process simple and stress-free. Would highly recommend him if you’re looking to sell a property.
5/5
GoogleVery respectful and well dedicated willing to go an extra mile ! Thanks 😊 to Jasmine …
Hi Tamisah, thank you for the five star review. Fantastic to see that Jasmine was able to help you out and went the extra mile to assist you. Thanks again, Rhys
5/5
GoogleCara has been amazing, she is very professional and deals with any queries/help needed straightaway. I cannot recommend her highly enough.PositiveResponsiveness, Professionalism
5/5
GoogleWould definitely recommend, Hayley was really nice and sorted my flat really quickly, pain free experience and they’re always happy to help!
5/5
GoogleGreat customer service. Very happy and grateful for your help
Thank you, Trevor! We're thrilled to hear you had a great experience. Your kind words mean a lot to us.
5/5
GoogleVery professional service, Cara was very personable and answered all of our question when she came to valve our property.
5/5
GoogleWe have had many dealings with the property managers at Andrews all of which are very professional with a huge amount of passion to maintain the properties within their portfolio keeping communication links and satisfaction between the tenants and landlords to a very high standard. Sarah Robinson works around the clock to ensure that everyone is happy with the service Andrews offers and she does so incredibly well
1/5
GoogleAfter viewing a property, the agent said she would immediately cancel all other viewings and remove the property from online websites. All relevant information that was asked for was sent to them the same day. We were led to believe the property was ours under false pretences. We then had to wait a MONTH with absolutely NO response or communication whatsoever as to whether we had been accepted or not. Over SEVEN phone calls and two visits into the branch over a three week period and the response from the agents was to be quite frank, absolutely pathetic. They had no concern at all at the fact that we would be homeless within a week due to other tenancy agreements ending and they made absolutely no effort to contact the relevant third company to get the answers we needed. We found the third parties contact details online and contacted them to have the answer that we weren't accepted within 30 minutes. Not a particularly difficult job, that the estate agents at Andrews were clearly mentally insufficient enough to handle themselves. Absolutely abysmal excuse for an estate agents leaving three people basically homeless due to a basic lack of care, no efficiency whatsoever and horrendous customer service. It was made very clear that the commission for rentals must be basically nothing because we were treated as such.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleUsed Andrews Gloucester to secure a house for my second year of university, everyone we delt with was very polite, helpful and communicated amazingly. Shayla Willis assisted us in finding our house, she gave us lots of options, especially after our first house fell through. She was wonderful, very easy to communicate with and felt that we could ask any questions and not feel like a nuisance! She made the experience easy and as stress-free as she could, overall very happy.
5/5
GoogleJosh was extremely helpful and knowledgeable, punctual and polite. Andrews seems like a very good firm to work with.
5/5
GooglePhoebe Walton was a delight to help find a property. She was extremely polite and helpful. Would highly recommend.
5/5
GoogleI am happy to report that my property manager, Rebecca Will-Morgan, has been excellent so far, offering a very personal service and being very easy to communicate with. She has taken a real interest in my property, ensuring she is personally very familiar with it so she really knows what she is talking about when discussing issues with me and the tenants. I can highly recommend her.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews's Gloucester office has 259 reviews across two platforms: 254 on Google, 5 on Facebook.
Andrews Gloucester is rated 4.7 out of 5 across all 259 reviews, and 4.8 out of 5 on Google from 254 reviews.
Andrews Gloucester, 5 Worcester Street, Gloucester, GL1 3AJ, GL1 3AJ.
