5/5
GoogleHayley was very supportive and helpful in finding a house for me.She is a very kind and loving person.
Trusted Agent profile · Gloucester, Gloucestershire
Andrews Estate Agents Gloucester reviews
★★★★★
348 reviews across 1 platform
5 Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Gloucester, Gloucestershire, at 5 Worcester Street, is rated 4.7 out of 5 across 348 reviews on 1 platform, including 348 Google reviews rated 4.7.
Reviews
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
Google5/5
GoogleHayley is amazing! Great communication and is a lovely person to talk too.
5/5
GoogleReally impressed with the service and in particular Shayla who was so lovely and helpful. Felt like I was given first class treatment and cared about what we were looking for.PositiveResponsiveness, Professionalism
1/5
GoogleAfter viewing a property, the agent said she would immediately cancel all other viewings and remove the property from online websites. All relevant information that was asked for was sent to them the same day. We were led to believe the property was ours under false pretences. We then had to wait a MONTH with absolutely NO response or communication whatsoever as to whether we had been accepted or not. Over SEVEN phone calls and two visits into the branch over a three week period and the response from the agents was to be quite frank, absolutely pathetic. They had no concern at all at the fact that we would be homeless within a week due to other tenancy agreements ending and they made absolutely no effort to contact the relevant third company to get the answers we needed. We found the third parties contact details online and contacted them to have the answer that we weren't accepted within 30 minutes. Not a particularly difficult job, that the estate agents at Andrews were clearly mentally insufficient enough to handle themselves. Absolutely abysmal excuse for an estate agents leaving three people basically homeless due to a basic lack of care, no efficiency whatsoever and horrendous customer service. It was made very clear that the commission for rentals must be basically nothing because we were treated as such.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleShayla and Shannon have been professional, polite and efficient throughout my recent dealings with her. Having informed Andrews that the property was available for rent, it was live and viewings were booked within hours. The property was let within 1 working day. Since then their communication and efficiency have been great making my job much easier. I haven't had to chase anything as both Shayla and Shannon have kept me up to date the whole time. Shayla and Shannon are a credit to Andrews. Thanks very muchPositiveResponsiveness, Professionalism
5/5
GoogleCouldn't recommend Andrews any more! Shayla was very helpful and helped us through the whole process despite the lockdown restrictions making it difficult! Couldn't thank her enough.
5/5
GoogleSarah Robinson who is my propery manager is very good at her job. She keeps me informed about any issues with my properties. When there is maintainance to do updates me as to the progress with quotes and when the job is finished. She is also very approachable when I have any queries to find the answer for me if she does not know herself. She is a credit to the company :-)
5/5
GoogleVery respectful and well dedicated willing to go an extra mile ! Thanks 😊 to Jasmine …
Agent replied · 21 June 2024
Hi Tamisah, thank you for the five star review. Fantastic to see that Jasmine was able to help you out and went the extra mile to assist you. Thanks again, Rhys
5/5
GoogleShayla and Shannon have been professional, polite and efficient throughout my recent dealings with her. Having informed Andrews that the property was available for rent, it was live and viewings were booked within hours. The property was let within 1 working day. Since then their communication and efficiency have been great making my job much easier. I haven't had to chase anything as both Shayla and Shannon have kept me up to date the whole time. Shayla and Shannon are a credit to Andrews. Thanks very much
5/5
GooglePhoebe was fantastic at guiding me through the whole process, was super prompt and efficient, and very friendly to deal with.
5/5
GoogleShayla has been amazing during my experience of renting to me and my friends, really good at keeping in touch and so friendly and nice, thanks so much again Shayla!
5/5
GoogleGreat customer service. Very happy and grateful for your help
Agent replied · 24 August 2024
Thank you, Trevor! We're thrilled to hear you had a great experience. Your kind words mean a lot to us.
5/5
GoogleOne of the staff NICOLE MEIKLE she’s the bestest concelt I met , she give all her effort to us.
Agent replied · 22 March 2024
Hi Atheek, thank you for your five star review. Fantastic to hear Nicole has been the best consultant you have ever met, I am so glad she could help! Thanks again and all the best, Laura.
1/5
GoogleAppalling service. Cheating landlords, lying to tenants, maximising profit by screwing both sides. Disgraceful. On a dozen occasions have taken weeks to resolve simple issues. Have misrepresented problems to both parties as the other's fault to cover for their own incompetence. Never get supportive service nor an honest answer. Disdainful to tenants, offensive to landlords. Repair quotes to landlords come back inflated by 250% vs market costs. Then tenants never receive important repairs landlords have authorised. I've dealt with a dozen plus agents over 20 years and this company is the worst by far. So awful it should (might be?) criminal.
5/5
GoogleJoshua was a true professional and made the whole process simple and stress-free. Would highly recommend him if you’re looking to sell a property.
5/5
GoogleHayley is amazing! Great communication and is a lovely person to talk too.
5/5
GoogleCara has been amazing, she is very professional and deals with any queries/help needed straightaway. I cannot recommend her highly enough.PositiveResponsiveness, Professionalism
5/5
GoogleUsed Andrews Gloucester to secure a house for my second year of university, everyone we delt with was very polite, helpful and communicated amazingly. Shayla Willis assisted us in finding our house, she gave us lots of options, especially after our first house fell through. She was wonderful, very easy to communicate with and felt that we could ask any questions and not feel like a nuisance! She made the experience easy and as stress-free as she could, overall very happy.
5/5
GooglePhoebe Walton was a delight to help find a property. She was extremely polite and helpful. Would highly recommend.
5/5
GoogleWould definitely recommend, Hayley was really nice and sorted my flat really quickly, pain free experience and they’re always happy to help!
5/5
GoogleJames was extremely professional and was a great support throughout my sale process. As a first time buyer he was always happy to answer all my many questions.
5/5
GoogleCouldn't recommend Andrews any more! Shayla was very helpful and helped us through the whole process despite the lockdown restrictions making it difficult! Couldn't thank her enough.
5/5
GoogleI am happy to report that my property manager, Rebecca Will-Morgan, has been excellent so far, offering a very personal service and being very easy to communicate with. She has taken a real interest in my property, ensuring she is personally very familiar with it so she really knows what she is talking about when discussing issues with me and the tenants. I can highly recommend her.
5/5
GoogleHayley is the best agent who takes care and makes sure that the customer is served well
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