Trusted Agent profile · Glasgow
★★★★★
430 reviews across 3 platforms
Suite 5, Platinum House, 23 Eagle Street, Glasgow, G4 9XA
Western Lettings's office in Glasgow, at Suite 5, is rated 4.8 out of 5 across 430 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Western Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy landlord
Previously was with another letting agent but have been with Western Lettings for 4/5 years. The difference in service is night and day. Very impressed with their friendly and efficient approach and their online landlords portal is fantastic. Thank you to the whole team x
Thank you Alison, for your lovely review. Glad to hear that you are still enjoying our service after all these years.
5/5
GoogleGreat communication - friendly, helpful, and quick to respond.
Thank you, Tea, for your kind review.
5/5
GoogleThe entire team at Western Lettings have always been there for me as a tenant, even from the booking of the first viewing. Ive lived in my home for over 2 years now and the team have always been kind, attentive, and available for any kind …
5/5
GoogleI've been under the care of Western Lettings for 3+ years, before I moved on to my own house. The communications are always timely and they ensured that I am always on top of any areas that I have missed. Ultimately, I got my full deposit back and I was always sure that no matter what someone will be on the other side of a phoe call or a screen making sure that my living conditions are not deteriorating at any moment. However, one must trust and enable them to do their own thing (house visits) and use their own tools (fix flo portal) to help them deliver the good quality support I am rating them for! :D
5/5
GoogleWe have moved all our properties in Glasgow for mansgement by Western Lettings as we were impressed by their professional set-up, as well as friendliness and dedication of the staff to give a good experience to our tenants as well as the owners. To date they have lived upto all our expectations. When one of our properties became vacant they wer able to advertise and secure new tenants and good rental value in a short period of time. They are always available and they are quick in responding to our enquiries.
5/5
GoogleCurrently lease a place through Western Lettings and they are a great conpany to work with. The team are so friendly. Cute little gift on key collection when moved in. My partner needed to be added to the lease part way through and all changes actioned easily. Any maintenance is dealt with quickly.
Thanks for a great review Siobhan! :)
5/5
GoogleAs a tenant, I had the best experience with Western Lettings. The staff were professional and always helpful, and any issues we raised were dealt with efficiently.
Thanks very much for the review, Katarina!
5/5
GoogleWestern Lettings are always attentive to any issues on the rare occasions they do rise and promptly resolve the issue. Additionally they are very non-intrusive and rarely request access other than for routine inspections. I Would recommend going with them for future lettings as I don't have a negative comment to make (which is rare for me).
5/5
TrustpilotGreat letting agency
We had a great experience renting with Western Lettings for just over a year. Throughout our tenancy, they were always professional, helpful and extremely efficient. Any issues were raised and sorted immediately, unlike previous letting agencies we've dealt with in the past. They were also very accommodating for pets, something which we've struggled with when finding rented properties. Western Lettings are a breath of fresh air in the rental market and I would recommend them to anyone looking to rent in Glasgow.
Great to hear your comments, Charlotte. Hope you are settling into your new home.
1/5
TrustpilotCompany deceived us
Company deceived us. They rented us a luxury high rise apartment for 1900 GBP per month. They failed to tell us that the place had been allowed to run down so that all carpet, furniture and appliances were more appropriate for a flat in the inner city. As we were moving from North America they also failed to inform us of the need for tenants to pay the Council Taxes - ours were an additional 357 GBP per month.They also neglected to tell us that we were moving into a construction zone. Horrendous noise from 8 AM to after 6 PM some days. Do not trust this company when you are renting.
Thanks for your feedback Esther. It is really disheartening to read how dissatisfied you are with your experience of living in one of our most spectacular managed properties. You have raised issues with the standard of fixtures and fittings, and with not being informed about your liability for council tax and the ongoing exterior cladding works. I will respond to each of these in turn.I’d say that describing the property as “run down” is a little unfair. While there is an element of subjectivity involved, I’d describe the furniture and fixtures are commensurate with the standard and style of the penthouse. Perhaps some of the items are a little older than you would have liked, but they cannot be described as low quality. The kitchen appliances, for example, are Bosch and the bathrooms sanitaryware is Twyford.I know that you secured the property while living in Florida, so were unable to visit in person. However, you were able to view the virtual tour, which fairly represents the interior. Also, there was always the option to have someone local view the property on your behalf. We’ve never before been accused of not informing a tenant about their liability for council tax. In our defence, the council tax band for each property is listed on our website. Also, the liability for utilities and council tax is covered in the “tenant moving in” section of our website under “Your Journey to Becoming a Western Lettings Tenant”. Our tenant welcome letter, which you received by email, states that we will inform the council tax office of your move date. Furthermore, your property manager emailed you one week prior to your move date to re-iterate that you were responsible for the council tax.I understand your exasperation with the cladding works, especially as they were working in the vicinity of your apartment much of the time you were living there. The cladding replacement work is essential, and we were aware that it was on-going. However, it had not been an issue for previous residents because the work was not taking place at the level of the apartment. Perhaps we should have been more mindful of the progress of the works in relation to the position of the apartment. Indeed, when we marketed the property after you vacated, we were careful to point out the cladding work to the incoming tenants. I am sorry that you didn’t have an ideal experience at the property, but we did not deceive you. Jack GallagherWestern Lettings Director
5/5
GoogleJack has kindly spent time with me as a fellow letting agent, explaining how his system/team works - they are trained to the highest level and offer high levels of service to their tenants and landlords. No wonder they win the top letting agent awards. A first class outfit in every sense. Highly recommend to anyone looking to let their property or look for a property in the Glasgow area.
Many thanks for your kind words Struan. As you know, I'm a great believer in collaboration. We can all learn from each other and it was a real pleasure to share ideas about how we can improve our service to clients. Jack
5/5
GoogleAll the renting process was clear and transparent. All the questions before and after the moving were addressed rapidly. Would trust them again.
Thanks very much for the review, Gonzalo!
1/5
GoogleAbsolutely awful experience. I have been renting in the UK for over 10 years and I have never had such a bad experience with any state agents. I saw myself in the situation were the landlord had to come back to the property after 4 months of me moving in, and I had to leave within 28 days. The worst wasn't the fact that I had to move out with such short notice, but was the lack of assistance and sympathy from this agents. From day one, they have been uninterested and unhelpful. I don't want to have anything to do with this company ever again. Thanks for nothing.
Hi Andreita - I’m very sorry to read that you are displeased with our service. However, it is only fair to point out that your landlord served notice on you because he was diagnosed with a serious illness while working abroad and was forced to return to the UK at short notice. In addition, he offered flexibility on your move date if you struggled to find alternative accommodation. At Western Lettings, our team kept you informed of alternative properties during your search. It is unfortunate that things did not work out as you had hoped at the start of your tenancy, but it was due to circumstances which were outside the control of both your landlord and ourselves..
5/5
GoogleWe have used Western Lettings for the past 3 years and they have been amazing. Catherine and Emily have gone out of their way to look after our home for us especially through the pandemic, as we have been overseas and the communication has been first class, they always return our emails within minutes. We have recently sold our house and are close to settlement and they still go out of their way to help us I would not hesitate to use Western Lettings again.
Thank you for such a lovely review, Sharron. Always a pleasure dealing with you.
5/5
GoogleWith many years experience in the property industry, I have encountered many letting agents over the years both occasionally good and more often very very bad, but none have come close to the exceptional level of service I have received - as a landlord - from Catherine, Sandra, Jack and the rest of the team at Western. Best decision I made was when I put all my properties into Westerns care a few years back and I would highly recommend that both experienced and new landlords do the same. Always amazing and unequalled service. Top notch..all round. 👌👏
Thank you for your fantastic review Ross! You are always a pleasure to deal with anytime you get in touch.
5/5
GoogleI rented with Western Lettings for the last 3-4 months of a 7.5~ month stay in Glasgow from January 1st 2021. The landlord (which was also lovely and responsive) switched over to them for a while before letting us know he chose to sell the flat but this was communicated effectively by him and the agency and they went above and beyond to make the stay and moving as easy as possible! Many thanks especially to Tom, for all his care into our tenancy, responsiveness and professionalism! Delighted to say if the opportunity arises again that I would love to be in touch with the agency in the future in Glasgow! Lastly, thanks for the help in other correspondence with Emily & Catherine, and in sorting the final paperwork details as well to Sandra & Lauren. Saved some more time when moving to my new place! All the best and stay safe guys, and thank you again for everything :)
Fantastic to read such wonderful comments and thank you for your 5* review! We wish you all the best in your new home.
5/5
GoogleWestern Lettings have been the best letting agent I have used. They were helpful in finding a place, getting the details together and then helped with making sure everything was set up for moving in. They were hands off and trusting of me to look after the property without being intrusive or overbearing. At the end of my tenancy they were fantastic in helping me get ready for handing the property back. They gave a handy checklist to ensure I would get my deposit back and I received every penny back, with no issues. Owning a large dog, they helped find a property that would allow me to keep him with me which is incredible since it is so hard to find a property that will allow dogs, let alone a large one! All in all, I would use western lettings again as they were just fantastic. Their staff are lovely and helpful - 10/10 experience!
Thank you for your lovely review, Iain. Wishing you all the best in your new home.
5/5
GoogleWe rented a flat off of Western Lettings last year and they were fantastic all through the process. They have always been very quick at responding to emails and were at end of the phone if we needed anything. The washing machine broke 2 weeks after moving in and they got someone out to look at it, and ultimately replace it quickly. We were a bit nervous when we moved out as there are so many horror stories of letting agents being difficult with deposits. But they appreciated how clean we had left the flat and refunded us the full amount. I would be very happy to recommend them to anyone looking for a flat in Glasgow.
Thank you Emily for the wonderful review. We wish you all the best in your new home.
5/5
Trustpilot'Guaranteed Response within 30 seconds…
'Guaranteed Response within 30 seconds ...' 'If only I'd met Western Lettings 16 years ago ...' Kuldip Bansal May 2022I'm a BTL Portfolio who lives in Birmingham, UK with a large BTL Investment Portfolio held in Glasgow for 16 years. I travelled all of Glasgow City, sat with every notable property letting agency in person that absolutely 'puts the landlord in control' of their investments, is honest and friendly. Jack Gallagher of Western Lettings and his team are the BEST Letting Agents to visit. 10/10 Secure you're Investment. Don't waste you're time with anyone else. This is an honest and friendly review.
Thanks for the review Kuldip. I know the whole team get a great lift when they hear such positive feedback. I hope all goes smoothly with the sale.Jack
5/5
TrustpilotCustomer care
Customer care - Emily was always so helpful, and went above and beyond to answer queries. The whole team did a great job in looking after tenants.
Thank you very much, Steveen. It was always lovely dealing with you and I wish you the best in your new home.
5/5
GoogleHave let 3 properties with Western Lettings since 2009 and have no hesitation in recommending to landlords seeking a property management. service. Jack and his team are friendly, professional and always ready to help with advice and practical assistance where required.
Thanks Kay for spreading the word. Hope all goes well with the sale.
4/5
TrustpilotVery good company
We think that western Lettings have been a good company. Slight hesitation in giving 5 stars as we had an incident last November regarding a hob being replaced that took slightly longer than it should have resulting in the tenants not having the hob replaced prior to Christmas. We felt embarrassed as landlords but part of the problem was that the electrician checking the wattage did not thoroughly check the electricity resulting in the hob that was delivered could not be fitted. When checked again it had been a mistake and so the delay in fitting the hob could have been avoided. But these things happen and we offered compensation to the tenants for the inconvenience. Eventually it was fitted but not until the week between Christmas and New YearOther than this we have found them to be a reliable company in which to do business with.
Hi Jane, Thank you very much for your review, we are really pleased to hear you find us to be reliable. I understand the incident with the hob in your property took longer than it should have however, I believe it was the engineer from John Lewis who provided the incorrect information and did not check the wattage correctly. I believe our appliance engineer and electrician both confirmed the original hob could be installed but the engineer from J.L disagreed, which was later confirmed to be incorrect. We would hope that would not impact your thoughts on us as your letting agent. If you have any ongoing concerns, please do not hesitate to get in touch directly. Kind regards,Emily
5/5
TrustpilotProfessional and responsive
Emily was very professional and responsive. The process was smoothly administered, the property was spotless, and any questions or concerns we raised were dealt with effectively.
What a lovely review, thank you so much Kristen. It was a pleasure dealing with you both and I wish you all the best. Regards, Emily
5/5
GoogleIt’s been 8 months since I’ve move into the flat taken care of the agency, the property manager has been very helpful! If there are simple fixes, then equipment is delivered to the house, if there are any complicated ones, engineers are sent at the earliest! 😊 …
Hi Khushbu, thanks very much for the review! :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Western Lettings's Glasgow office has 430 reviews across three platforms: 309 on Google, 3 on Facebook, 118 on Trustpilot.
Western Lettings Glasgow is rated 4.8 out of 5 across all 430 reviews, and 4.8 out of 5 on Google from 309 reviews.
Yes. In The Trusted Agent 2026 awards: Western Lettings, Glasgow won Gold.
Western Lettings Glasgow, Suite 5, Platinum House, 23 Eagle Street, Glasgow, G4 9XA.
