Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWestern Lettings are the most professional and efficient letting agent I’ve experienced. After staying in a property with them for over 4 years it is easy to see how much they strive to put their tenants first and offer endless support through any circumstance. Their communication, systems and processes are wonderful making it simple and easy to raise maintenance requests - which are always dealt with effectively.
All the staff I have dealt with have been super professional, however a special thanks must go to India, the property manager. She has always been available to deal with any queries or problems, in a friendly and quick manner. As the tenancy ended she was super with handling the move out, keeping us well informed and making it a seamless process from start to finish.
I would highly recommend Western as they put their tenants first and have processes in place for every scenario, making life simple. Thank-you again!
Lois · 25 May 2025
Agent replied · 23 October 2025
Hi Lois,
Thank you for your kind and thorough review. We greatly appreciate you taking the time to leave this for us.
I will pass your kind words on to India.
★★★★★ 5/5
Google5 stars. Defintely one of top 3 letting agents in Glasgow. I‘ve been with Western Lettings for almost a year now and I am very pleased that I have chosen them. The company is well managed and organised for every nitty-gritty. I like the fact that they put the photo of each letting agent at the end of email. Prompt, professional, and good customer service.
My property manager Tom is very responsible and reliable, always there and ready to help, from my initial application to flat maintance from time to time till now. Also, Catherine is always there to help and response.
I highly recommend Westernlettings to anyone who is looking for renting a property in Glasgow.PositiveResponsiveness, Professionalism
Will · 18 June 2022
Agent replied · 17 June 2024
Hi Billy,
Thank you very much for your review!
We are really pleased that you have been delighted with the service you have recieved and wish you all the best in your new property.
From all the Team at Western Lettings!
★★★★★ 5/5
GoogleEmily and Matt and the team at Western Lettings were just wonderful throughout the whole process. They were so helpful and professional, and kept us updated every step of the way - which really helped to take the stress out of applying to rent a flat.They are an outstanding team of genuine lovely people! Absolutely the best agency we have come across! We will choose them in the future when we have a flat to let. We highly recommend Western Lettings!PositiveResponsiveness, Quality, Professionalism, Value
Laurenjayne · 18 June 2022
Agent replied · 17 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team.
★★★★★ 5/5
TrustpilotGreat Service
I’ve been using Western Lettings to manage my rental property for a few years now and the service has been great. Communication is clear, they’re quick to deal with any issues, and everything is handled in a professional but friendly way.
Fraser · 30 April 2026
Agent replied · 26 May 2026
Thanks for taking the time to post your review. We really appreciate the feedback and hope to provide a great service for many more years. Thanks again, Caroline.
★★★★★ 5/5
TrustpilotAbsolutely fantatstic letting agency
I have been with Western Lettings for years. I can only describe the experience as fantastic. They have great staff, who are very responsive and attentive. They will look after your property as if it was their own. They are always very quick to act and address any concerns from both the tenant and the landlord. I would recommend them without any hesitation.
Rudi · 9 October 2025
Agent replied · 15 June 2024
Thank you for taking the time to give us this review. The whole team work hard to make sure your journey is as smooth as possible and are always delighted to receive positive feedback. Thanks again
★★★★★ 5/5
GoogleWestern Lettings have restored my faith in property management. I am so glad I have got to know them, following a run of poor firms, both large and small. I am not surprised they are "multi-award-winning". They deserve all of the accolades. They are definitely specialists in letting and management. Lucas has been a breath of fresh air. Please do not hesitate to use Western Lettings.
Iain · 22 February 2025
★★★★★ 5/5
GoogleEmily and Matt and the team at Western Lettings were just wonderful throughout the whole process. They were so helpful and professional, and kept us updated every step of the way - which really helped to take the stress out of applying to rent a flat.They are an outstanding team of genuine lovely people! Absolutely the best agency we have come across! We will choose them in the future when we have a flat to let. We highly recommend Western Lettings!PositiveResponsiveness, Quality, Professionalism, Value
Laurie · 9 November 2021
Agent replied · 8 November 2024
Thank you for your amazing 5* review and kind words of our dedicated team.
★★★★★ 1/5
GoogleHighly unprofessional. Agent couldn't even explain where the gas meter was... then when I asked to submit an application I was denied this opportunity. Agency stalled for a week 'waiting for the landlord' before telling me I was unsuccessful (even though I couldn't submit an application).
Willie · 16 February 2026
Agent replied · 16 April 2026
Many thanks for your feedback Willie. We always try to learn as much as possible from any feedback. I have spoken with Daniel, who conducted your viewing. He explained that although he didn't know where the gas meter was in the property, … More
★★★★★ 5/5
TrustpilotI’m a new landlord and Western Lettings…
I’m a new landlord and Western Lettings have been so helpful guiding me through everything I had to do. Zoe and Amy always respond quickly to my queries and send me regular updates.
Nan · 11 May 2026
Agent replied · 26 May 2026
Thanks Nan, for your great review.
★★★★★ 5/5
GoogleWe just had Declan over for the gas safety check. He was very thorough and super polite. He also asked us if we had any other issues which we've had even after having scottish gas out (we raised this a few times with western lettings during …
Simmy · 16 January 2026
Agent replied · 16 April 2026
Forever grateful for you taking the time to post the review. Keep spreading the word.
★★★★★ 5/5
GoogleI have to praise Zoe the property manager for her excellent communication skills and the service she has provided me with. Kept me up to date every step of the way and always very courtious and well mannered. A credit to Western Lettings
Gary · 16 February 2026
Agent replied · 16 April 2026
Hi Gary,
Thank you for your kind review. We greatly appreciate you taking the time to leave this for us.
★★★★★ 5/5
GoogleWestern Lettings have been great from start to finish. We have had various rentals over the years with different agents and Western have been the best. Friendly and helpful staff and very responsive when the inevitable house repairs crop up.
Our boiler broke at Chrismas time and Matt went the extra mile to get it fixed asap for us.
Highly recommended!
Carol · 18 June 2023
Agent replied · 17 June 2024
Thank you so much Carol, for your fabulous review. We wish you all the best with your future endeavours.
★★★★★ 5/5
GoogleIt has been a rare and wonderful experience working with property managers who are so professional, efficient, and considerate. I am truly grateful for your timely responses and for ensuring that all concerns are addressed and resolved …
Noeleen · 16 March 2026
Agent replied · 16 April 2026
Hi Noeleen, thanks for your lovely review, we are so glad you have enjoyed your experience so far and hope you're settling into your new home. :)
★★★★★ 5/5
GoogleAfter a bout of letting agencies not taking us seriously, purposefully delaying to reply and outright ignoring us (due to age) it was a breath of fresh air to be able to deal with Western Lettings who just couldn't have been more professional.
We've had instant communication from them on nearly every email sent which is just amazing (and seems to be a common theme with other reviews) and very detailed + personable responses. The process couldn't have been easier from start to finish and we're collecting the keys in a couple days which will have meant this was sorted in near under a week, outstanding.
As a younger letter, aged 20, but with strong finances, it's just nice to be taken seriously and treated professionally. Really look forward to our time with WL and a big thanks to Sarah who's been awesome at answering every question we'd had so far!PositiveResponsiveness, Professionalism
Jack · 27 August 2020
Agent replied · 17 June 2024
Thank you for your kind words Jack. I hope you are settling in to your new property.
★★★★★ 1/5
TrustpilotPoor customer service
Unfortunately I received poor customer service and was unable to let my property through this agency. Would not recommend
Fiona · 13 July 2026
Agent replied · 22 September 2026
Hi Fiona, thanks for your feedback. I’m sorry to hear that you feel you had a poor experience with us, as we always aim to provide a professional and transparent service to our clients.
In this instance, we did market your property on your behalf and, when you decided to proceed with a tenant you had sourced independently, we were happy to halve the fee due under our agreement as a gesture of goodwill.
Unfortunately, despite several attempts to resolve the outstanding balance directly, we were unable to reach a resolution and the matter was eventually passed on for recovery.
We appreciate that not every working relationship will always end as we would hope, but we do feel it is important to clarify that we did try to find a reasonable solution and reduce the amount due.
We wish you all the best with your property going forward and would always be happy to discuss matters further if you would like to contact us directly.
★★★★★ 1/5
GoogleContrary to all the great reviews, my score is a 1 star, simply because there is no option for a lower one.
I have had only one interaction with this agency and it will be my last. I will not contact them again even if they are offering the last available flat in Glasgow.
I scheduled a viewing with an agent who was notified during the arrangement that I need to leave work in order to attend. After I took half a day emergency leave and made it back to Glasgow, 10 minutes before the viewing I received a call that the tenant is refusing access and there will be no viewing. It sounded a lot lot ''A deal for the property has been made outside of this viewing'' which not only my wife and I were attending but according to the agent six other individuals.
The following day when we saw that the flat has been marked as ''Let Agreed'' and when I called when was this flat viewed since the viewing was cancelled, the poor excuses started - the tenant had changed their number so they could not be reached. The flat was posted on a Thursday and the letting agency does not work weekends so technically we were the first available viewing of the new week. How were they able to contact the tenant and arrange a viewing on Friday but then mysteriously did not have their their number to confirm the viewing that was arranged for a number of people?
As I already stated, I will never contact this agency again and I would be very cautious with any dealings with them. If this is the way they treat the people whose monies pay their commissions, what kind of service can one expect if there are any problems with the property that need to be resolved?
Reply to the reply from the owner.
Dear Mr. Gallagher,
Since there was no option to reply to your reply, I will just add my comments to my initial review.
The more excuses you make, the less likely anything you say is to be believed. Your Office Manager said that the let was agreed from a previous viewing, not on that day. We were assured that all viewing has been cancelled on the day in question.
How is it that the flat is unsuitable for viewing for everyone but that early arrival? And how is that the flat is shown by the tenant herself without your agent being present - there is one more pointer to the professionalism of your agency.
As for the compensation, I was offered a reimbursement for my fare from Stirling to Glasgow. I travel that route every day so I have a pass, no reimbursement needed. I did, however, left work half-way through my shift on a short notice just to make it on time for the appointment. Your Office Manager didn't mentioned anything about that.
Thank you for your kind wishes in my search for a flat. We have indeed found our agency and we have been working with them for over two years. We live in a beautiful flat just around the corner and at present our agency does not have anything suitable for us to willing to move from where we are. It just happened that the one we liked (at least on the photos) was through your agency.
Regards,
Nikolay · 19 June 2019
Agent replied · 17 June 2024
Thank you for taking the time to provide your feedback, Nikolay. I'm sure our prospective clients will find it very useful. I can imagine how disappointing it must be to miss out on the chance of applying for one of our properties and I fully understand that setting out your frustrations in a review can help.
For the record, I'd like to explain the turn of events which led up to us cancelling your viewing on the day it was scheduled to take place. We had sent a text to our current tenant, to let them know that the viewing would be taking place, but they had changed their mobile number and never received the text. We were unaware that the text had not been received, so we proceeded with the planned viewings. The first viewer turned up before the appointed time and our viewing agent had not yet arrived, Nevertheless, when they knocked on the door, our tenant answered and showed them round. The tenant then called our office to explain that they had not received notification of the viewing. She was in the middle of moving out and the property was unsuitable for viewings. She asked us to cancel the rest of the viewings, which we did.
Unfortunately for you, the viewer who was early and who our tenant showed round, decided to apply for the property. The content of your review suggests that you suspect we are guilty of some kind of deceit in our dealings with you. I'd welcome the opportunity to discuss this with you, as nothing could be further from the truth. It is no coincidence that we have a reputation for dealing openly and honestly with everyone.
After we became aware of your frustration, we did offer compensation but, to my knowledge, you have not taken up our offer.
We look for lessons whenever anything goes wrong and your case is no exception. We have therefore changed procedure and now email viewing notifications to our tenants as well as texting them, to give us more certainty that the notification will be received. We've also strengthened our advice to tenants not to let viewers into their property without a viewing agent being present. We also plan to re-draft our check-out instruction to re-iterate to out-going tenants the importance of letting us know their latest contact details.
I wish you the best in your search for a new property and I hope that the agent you find will meet your expectations.
Jack Gallagher
Director
Western Lettings
★★★★★ 5/5
GoogleVery pleased using Western lettings as a tenant over past six months in Glasgow! Professional and by far the quickest letting agency I have ever dealt with. Special thanks to Aimee for such a wonderful job throughout. I think it’s the team that is always available to listen to your issues, concerns, requests and then takes appropriate action in time. I felt the staff is proficient and you can easily tell they have well-established processes that they follow. I never had to wait too long to get a response either on my email or phone and that is what I think makes them stand out. I will definitely recommend western and use again in future.
S · 19 June 2019
Agent replied · 17 June 2024
Sachin,
The team and I wish to thank you for your feedback on our service and are delighted that you had a positive experience with us even though your tenancy was short lived. We would be more than happy to welcome you back anytime should you require our services in the future and wish yourself and your family all the best in your new home.
Kind regards,
Aimee Harle
Property Manager
★★★★★ 5/5
GoogleI had a wonderful experience dealing with Western Lettings they were very cooperative and professional especially their manager Sandra Munro she spent a good deal of time sifting through a number of buy to let prospects and gave me very …
Brother · 16 January 2026
Agent replied · 26 August 2024
Thank you for your great review!
★★★★★ 5/5
TrustpilotLucy at Western Lettings made my first…
Lucy at Western Lettings made my first renting experience very little stress. She was always so efficient and informative.
Kirsten · 30 June 2026
Agent replied · 22 September 2026
Hi Kirsten, thank you for your kind review. We're so pleased to hear that your first renting experience was a positive one. I'll be sure to pass your lovely comments on to Lucy, she'll be delighted to know she helped make the process as smooth and stress-free as possible. We wish you all the best in your new home!
★★★★★ 5/5
GoogleI have had a fantastic experience with Western Lettings. Their team has been incredibly responsive and helpful, especially Lucy Taylor. They have always taken the time to answer any and all of my questions promptly and provided clear, thorough communication throughout the process. I highly recommend Western Lettings for anyone looking for a reliable and supportive letting agency!
Rachel · 20 December 2024
★★★★★ 5/5
GoogleWestern Lettings have been excellent in managing our property. Mark has been fantastic to work with. The team are very professional, communication is great and the whole process and service has been stress-free. Strongly recommend!
Mhairi · 27 July 2024
Agent replied · 26 August 2024
Thanks for the review, Mhairi! Very much appreciated :)
★★★★★ 5/5
GoogleThe Property Management department at Western Lettings, under the guidance of Matt, has truly left a lasting positive impression. Matt and his team have demonstrated an impressive level of expertise, consistently showcasing their knowledge, responsiveness, and utmost professionalism. Working with them has been an absolute pleasure.
Marcela · 20 December 2023
Agent replied · 17 June 2024
Thank you for the lovely review Marcela, it is greatly appreciated.
★★★★★ 4/5
GoogleAs a new landlord, I wanted to make sure I chose the right letting agency to represent me. I'm happy with the values Western Lettings have displayed in the first few months.
The process of setting up the property and securing tenants was made straightforward and they communicated well throughout.
There was only a slight hiccup with being double billed for the cleaning fee, which took a little time to resolve. A maintenance issue was also raised by the tenants, which I'm waiting to see quotes from their chosen contractor for.
So far I have every faith they will resolve the maintenance issue to a high standard deserving of the 5th star
Fraser · 21 October 2023
★★★★★ 5/5
GoogleWestern Lettings have truly exceeded my expectations with their exceptional service and expertise. Whether you're a landlord looking to find the right tenants or a tenant searching for the perfect home, I can't recommend them enough. Their deep knowledge of the Glasgow market, coupled with their personalised approach, ensures that all your letting needs are met with precision and attention to detail. If you’re in Glasgow and need letting services, don’t hesitate to contact them, they’ll make the process smooth and stress-free.
Barry · 12 August 2024
Agent replied · 26 August 2024
Hi Barry, thanks very much for the review! :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
