Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI’ve had a fantastic experience with…
I’ve had a fantastic experience with Western Lettings. Their customer service is excellent, they respond quickly, and everyone I’ve dealt with has been lovely and professional. The landlord portal is a real standout too, making it easy to keep track of compliance documents, statements, and other important records. Matt, the maintenance coordinator, has been brilliant, and Kirsty is always there to make the process easy and stress-free for tenants, landlords, and contractors alike. A truly well-run company that I’d happily recommend.
Michael · 30 April 2026
Agent replied · 26 May 2026
Thanks Michael. It's really uplifting to get such positive feedback on our service.
★★★★★ 5/5
GoogleI’ve had a fantastic experience with Western Lettings. From start to finish, everything was handled in a professional and friendly manner. The whole process of securing my flat was smooth, transparent, and stress-free.
A special thank you to Mark, who went above and beyond to make the experience seamless. He was approachable, responsive, and always happy to answer any questions I had, which really made a difference.
I would highly recommend Western Lettings to anyone looking for a reliable and supportive letting agency. Thanks again to Mark and the team for making the move such a positive experience!
Emir · 26 August 2025
Agent replied · 9 September 2025
Thanks very much for the review, Emir!
★★★★★ 5/5
GoogleWe stayed in a property for 6 years which Western Lettings managed for over half of this tenancy. Throughout they were excellent - so easy to deal with. Their communication is excellent and staff are very friendly and professional.
They have great systems in place for maintenance and addressed all maintenance concerns in a timely and efficient manner through the online portal with no hassle. This is way above the standard I have seen from other letting agents in Glasgow.
We had one hiccup with Western Lettings close to when they began their management of the property. I do not mention this to criticise them in any way, but to highlight their reactive way in addressing this issue and ensuring nothing like that happened again. No one is perfect and mistakes do happen but the way Western Lettings handled and resolved the situation showed their excellent professionalism and the standards they aim to manage properties. Furthermore, this shows how much they value their tenants and strive to keep a strong relationship with them as well as constantly striving to perfect their processes and procedures.
India was an excellent property manager and was very professional and friendly at all visits and in all correspondence. She was very helpful during the move out process and had our deposit back with us within a week!
I would highly recommend this letting agent to any tenant looking to rent as they are miles ahead of their peers in property management.
Rachel · 26 May 2025
Agent replied · 23 October 2025
Hi Rachel,
Thank you so much for such an informative and detailed review. We really appreciate this, and wish you all the best for the future and in your new home.
I will be sure to pass your kind words and special thanks on to India.
★★★★★ 2/5
GoogleMixed experience, reliable in some areas, lacking in others
As a landlord, I've had a very mixed experience. Focusing on 5 keys areas I care about:
1. Tenant Sourcing & Vetting
This has been the weakest area. Tenant searches take too long, often stretching into months (70 days in average), and it doesn't seem like the property is actively being marketed. It feels like not much effort is being made.
2. Rent Collection & Financial Management
No complaints here. Rent is collected reliably, and the online system is easy to use for tracking payments and accessing statements. It's been smooth.
3. Maintenance & Repairs
Some expenses feel avoidable, like sending a handyman multiple times instead of resolving issues in one visit. They often use their in-house handyman, and it sometimes feels more about profit than practicality. However, scheduled maintenance is done properly.
4. Legal Compliance & Documentation
This area is handled well. Certifications and documentation are always up to date, which gives peace of mind and reflects good professionalism.
5. Communication & Transparency
Responses are timely and professional. Communication is steady and courteous, which I appreciate, but there's room for more initiative.
In summary, be prepared to lose 2-3 months rent per property per tenancy, however once tenanted everything is great.
Thomas · 23 April 2025
Agent replied · 23 October 2025
Thanks for your detailed review, Thomas. I’m sure our prospective tenants and landlords will find your perspective enlightening. You have raised five areas of service which are priorities for you and gave us the thumbs up for three of them. Thanks for that feedback. The two areas which you have concerns about were tenant sourcing and maintenance. Both these areas are hugely important to us and our clients, and we spend an enormous amount of time at Western Lettings trying to perfect them. I’ll deal with each of your concerns in turn.
On tenant sourcing, let’s start with some aggregate statistics to put your experience in perspective. Across our portfolio of over 1000 managed properties our average time to let for 2024 was 21 days, with 50% of properties let within 13 days. Year to date for 2025 our average is 30 days, with 50% let within 15 days.
I should say that, although our numbers are pretty good, I don’t consider time to let to be a good metric for comparing letting agents. There are reasons why Rightmove removed it from their popular branch statistics. An agent who operates in an area with a shortage of rental property or who does not care about securing quality tenants will have a low time to let. A much better statistic for comparison purposes, which is rarely talked about, is percentage of tenancies in arrears. Rates above 20% are commonplace and I know of an agent where half their tenancies are in arrears. Western Lettings' arrears rate is 0.3%.
As I explained during our call, the time taken to find a suitable tenant for a given property depends principally on the asking rent. We advertise properties on the major local and national portals, so any tenant who is actively looking for a property like any we have on the market will find it. Assuming the marketing material shows the property in a good light and the asking rent is reasonable, you will have interest.
Part of our job is to advise landlords on prevailing market rent levels. We also feedback levels of interest on a weekly basis while properties are on the market. From our conversation, I believe we were insufficiently vocal on your asking rent level while marketing your properties and I intend to strengthen our process in that area following your feedback.
The issue where we dropped the ball on a maintenance event by attending twice when the job should have been completed in a single visit was acknowledged at the time and you were refunded the cost of the second callout. It’s no excuse, and we should always endeavour to close maintenance jobs in a single visit where possible. We have comprehensive systems in place to help achieve that objective and have recently invested in improving them. Tenants can report maintenance issues via an app, which has built in intelligence to help with immediate resolution. Beyond that, tenants can optionally connect with relevant tradesmen using video-link before any issue is passed to their property manager.
We strive to provide a best-in-class service in Glasgow, and everything is covered by our money back guarantee should we fail. I want to thank you for your feedback, and I hope in the future you will feel the benefit of improvements we make in response to your review.
Jack Gallagher
Western Lettings
★★★★★ 5/5
GoogleWe have been renting with Western Lettings for just over a year now and we couldn't fault the service we have received it has been exceptional! Our Property Manager Kirsty has been attentive and friendly and any small issues we have had …
Joanne · 16 March 2026
Agent replied · 16 April 2026
Hi Joanne, thanks so much for your lovely review. :)
★★★★★ 3/5
GoogleI chose Western Lettings after letting another letting agent go. Western Lettings were very professional in their approach, they have nice staff and good processes and systems to support those processes.
I still rate them low for the following reasons.
a) marketing materials and advice
Their marketing was what I would call rather average. Not all the pictures used were particularly good, some downright poor. When this was pointed out, they argued that the pictures were not that important. I am thus wondering why they bothered taking them and the video in the first place.
Their advice with regards to the marketing was limited to "lower the price". There was never any rationale provided. I had to review ads for similar flats myself and check location, views, facilities provided and services included myself to get a perspective on what price would be competitive for my own property. They did not look at differentiating factors, such as whether a flat had included parking or not and how that affected the price.
b) professionality in managing acquisition process
Western Lettings managed to acquire a very small number of viewers. They had one prospective tenant that almost was signed. That was after haggling on price and included facilities back and forth. In the end a price and scope was agreed. This included me agreeing to the addition of a tumble dryer to the rental property at my cost. I waited for the tenant signature before proceeding with the procurement of the tumble dryer. The prospective tenant walked away before Western Letting managed to get a signature. I was patting myself on the back for not pulling the trigger on a tumble dryer. Western Lettings however had already instructed the pre-tenancy cleaning. They want me to pay for this, something I refuse to do as there was no tenant hence no need for a pre-tenancy clean. That they chose to incur costs before signature is their mistake.
Based on this they are now refusing to return keys. They are also refusing to provide an invoice for the marketing costs which I have paid promptly.
c) quality of their third parties
The cleaning was performed by a third party on their instruction for £90. This was for cleaning a 90m2 two bed two bathroom flat which had just been deep cleaned.
The cleaners switched off the fridge freezer and left the doors to it shut. This causes bad odour to build up inside, something a professional should know.
The cleaners left metal pieces in the stainless steel sink, causing rusty blotches and the need for a new clean of the sink.
Other than that I could not really say anything about the quality of the cleaning. The flat was clean before they cleaned.
Western Lettings is probably the best of a bad bunch. However, they have not impressed me and they really need to be better at managing the marketing and the formalities of the acquisition process.They can not expect the landlords to pay for their mistakes. Landlords come to them for professional help, in order to avoid costly mistakes.
Update December 4th, 2024
I have now been given both a receipt and my keys. This was the result of the issue being escalated to the executive management of Western Lettings. I appreciate a company that can cut through and rectify wrongs, hence I have upgraded my rating from two to three stars.
Tom · 5 December 2024
Agent replied · 27 December 2024
Many thanks for taking the time to review our service, Tom. I’m sure people will appreciate your perspective.
You were unimpressed by our marketing, you had some concerns with our tenant acquisition process, and you didn’t feel it was appropriate to settle your cleaning invoice after you sourced your own tenant. I propose to deal with each of your criticisms in turn.
I’d argue that the standard of our marketing is considerably above “rather average”. We use top quality equipment and ensure anyone who captures marketing photos has had adequate training. If anyone has concerns about the quality of our photography, they can review the photos on our website. We include virtual tours, and we are rolling out floorplans. Both of which are provided at no additional cost to landlords. This is a unique offering for a letting agent in Glasgow. I was aware that you had asked for updated photos because you believed the presence of a spare chair in the lounge and a toilet brush in the bathroom were reducing the appeal of your apartment.
Yes, we did struggle to secure a tenant, because you insisted on asking more rent than we advised. When you looked on Rightmove for similar properties, you saw other properties advertised at the rent which you wanted to achieve. However, those properties were also unlet. We have access to data on properties that have rented at various asking prices, and that is what we base our advice on. It is almost certain that your tenant withdrew because they found a better deal shortly before their move-in date.
I’m not sure how to address your refusal to pay for your pre-tenancy cleaning. You asked us to do it, and we did it. You sourced your own tenant, so I expect you’d want your property cleaned for their tenancy start.
You describe Western Lettings as “the best of a bad bunch”, which I’m inclined to take as a compliment. Although you were disappointed that we could not find a tenant who was willing to pay your desired rent, we kept in touch with you throughout the process and acted diligently on every request from you.
The key message I’d like to leave with you is that experience has taught us that pushing asking rents up beyond what the market will bear invites increasingly undesirable applicants. Those who don’t intend to pay the agreed rent don’t much care what it is.
I wish you brighter days ahead.
Jack Gallagher
Western Lettings
★★★★★ 1/5
Google3 days ago
LANDLORDS BEWARE!
Review #2 February 2026
In spite of repeated complaints to WL regarding tenants, who are my neighbours, holding regular noisy,disruptive parties and large social gatherings, no effective action has been taken. These parties last from early evening into the small hours of the morning.with loud music,raised voices, doors banging, noisy guests leaving in taxis at 3/4 in the morning.
Having repeatedly been advised to contact Council
I finally, recently, lodged a formal complaint.
WL were contacted by the investigating officerr but obviously continued to play down the severity of the nuisance caused by their tenants. As a result the case was closed with no actionable response from the Council.
I am in my seventies with health conditions and yet I receive no support or sympathy from WL.
When the tenants are not having parties they are playing loud video games under my front bedroom.
I am regularly disturbed by loud noises during the night.
I have had five years of this treatment.
Last night they had another gathering with loud music and voices lasting until 4.30 a.m.
I am disgusted with how WL has managed this ongoing situation.
This is the class of tenants WL rents to.
Landlords beware!
Review #1 2025
I have the misfortune to live in the same building as a flat let by Western Lettings.
Since the beginning of the current tenants residence I have had occasion to contact WL with a number of concerns. For the most part the issues raised were resolved to a fairly acceptable degree. However one recurring issue i.e.regular noisy, disruptive all night parties held by the tenants has never been dealt with satisfactorily or effectively enough to prevent them happening time and time again.
The most that has been done on these occasions is to politely request that the tenants refrain from causing neighbours upset or disturbance.
Each time I have raised the issue I have been told to refer my concerns/complaint to the appropriate authority viz. Police and/or Council. I have done so and been told to go back to the landlord/ letting agents.That without proof e.g.sound recordings, etc. there is little they can do.
Quite a 'Catch 22'" situation!
Last weekend I was forced to endure yet another all night party.
The noise persisted into the early hours, well beyond the accepted 11p.m. curfew.
I contacted WL about it and after having "reviewed.the matters" they advised me that the "matter is now closed." Again telling me to report directly to the local authority.
They closed their last email to me with the following: "We will not be responding to further correspondence regarding this property".
Essentially, in my opinion, I am being told to go away and not bother them again.
Of course , I will not accept this rebuttal and intend seeking advice as to how I should proceed.
So, given my personal experience, I would advise anyone living next to a Western Lettings property to be aware of their policy response in such a situation and be ready to take matters further with the authorities should the need arise.
M · 14 April 2026
Agent replied · 16 April 2026
Hi Marissa -
We’re sorry to hear that our involvement in this situation has been disappointing for you.
Western Lettings takes reports of neighbour disturbance seriously and, where concerns are raised, we engage with tenants and landlords in line with their tenancy obligations. However, there are clear legal limits to what a letting agent can investigate or enforce, particularly where issues relate to alleged statutory nuisance, criminal behaviour, or matters requiring evidence.
In such cases, the appropriate course of action is referral to the local authority or police, who alone have the powers to investigate, gather evidence, and take formal action. This advice is consistent with council and police guidance and is not intended to dismiss or minimise anyone’s concerns.
We understand how stressful prolonged neighbour disputes can be, but after extensive correspondence and careful review, we advised that further action would need to be pursued through the relevant authorities. This boundary was set so that matters could be handled by the bodies legally equipped to do so.
We remain committed to acting professionally, proportionately, and within the scope of our responsibilities in all situations.
★★★★★ 5/5
TrustpilotReally Great!
Kirsty was amazing start to finish. Reporting issues in the flat was so easy and solved super quick. The move in to move out was well communicated. I couldn't recommend them enough! They are very fair to both tenants and landlords.
Aishling · 18 September 2026
★★★★★ 1/5
TrustpilotTHIS COMPANY'S WORKERS TRIED TO GAIN…
THIS COMPANY'S WORKERS TRIED TO GAIN ACCESS TO MY PROPERTY, WHICH THEY DIDN'T LET LEAVING ME WHO HAS A MENTAL ILLNESS IN A STATE OF FEAR THEY TRIED VARIOUS KEYS TO GET ACCESS, AND THE ****** * COULDN'T GIVE A DAMM SAYING IT WAS A MISTAKE. IT WASN'T A MISTAKE. WHERE I LIVE IS CLEARLY MARKED WITH STREET SIGNS, AND GOOGLE MAPS ALSO GIVES MY LOCATION CLEARLY. SHE COULDN'T GIVE A DAMM ABOUT THE SERIOUSNESS OF THIS. THIS COULD HAVE BEEN THE HOME OF A RAPE VICTIM AND COULD HAVE HAD FLASHBACKS OR THE HOME OF SOMEONE WHO HAS BEEN SOMEONE WHO HAD BEEN THE VICTIM OF A HOUSEBREAKING, AND TO WATCH TWO MEN TRYING TO GAIN ACCESS TO THEIR HOME COULD HAVE BEEN TRAMATIC
Consumer · 9 April 2026
Agent replied · 26 May 2026
Thank you for your review.
We are sorry that this incident caused you distress; however, we do need to clarify a number of points to ensure an accurate account of what happened.
This was a genuine mistake. Our team had been instructed to attend a nearby property but unfortunately went to the wrong address, which has the same number, a very similar street name, and is in close proximity to your address. When there was no answer at the door, they briefly tried the keys they had been issued for the correct property. When the keys did not work, they realised something was wrong and stepped away from the door.
It was at that point you called out to them, and they apologised and left. You then contacted our office, where a further apology was given, followed by a call back from myself to address your concerns and apologise again.
At no stage did our staff gain access to your property, attempt forced entry, or act with any intent as suggested in your review. This was a simple human error, and not a deliberate act.
We do fully understand that this situation has been unsettling, and we are genuinely sorry for the upset caused. We have also reviewed this internally with our team to reinforce address verification procedures and help prevent this happening again.
We have apologised to you directly and have taken this matter seriously.
Kind regards,
Kirsty
Lettings Team Leader
★★★★★ 5/5
GoogleI had a great experience with Western Lettings Glasgow Letting Agents. The team was professional, friendly, and very efficient throughout the entire process. They were always quick to respond and kept me well-informed at every stage. Everything was handled smoothly and with great attention to detail. I would highly recommend Western Lettings to anyone looking for a reliable and hassle-free letting service!
It,s · 9 April 2026
★★★★★ 5/5
GoogleAs tenants, we’ve been with a few different estate agents over the years in Glasgow; however, Western Lettings have been the best by far. Special thanks to Conor and Mark. Any issues we've had regarding maintenance or anything else, they've been very quick to reply and sort things out, which is much more than we've experienced with the majority of other estate agents. From the initial viewing, through the move-in process, and throughout our tenancy, everything has been explained very clearly and handled professionally.
Reece · 22 September 2024
Agent replied · 22 October 2024
Thanks for a lovely review Reece. :)
★★★★★ 5/5
GoogleTheir service has been excellent throughout. Before working with them, I rented from two private landlords directly and also used another letting agent, but Western Letting has been the best experience by far. They have been professional, …
Willy · 16 January 2026
Agent replied · 16 April 2026
Hi Willy,
Thank you for your kind review. We greatly appreciate you taking the time to leave this for us.
★★★★★ 5/5
GoogleExcellent experience; prompt and informative service made for a smooth move-in, while comprehensive information sheets ensured no difficulties using the property and its amenities (e.g. how appliances work).
Property was accurate to the virtual viewing and all details were upfront. Easiest and least-hassle experience I've had with a letting agent upon move-in.
Gabriel · 26 August 2025
Agent replied · 9 September 2025
Thanks very much for the review, Gabriel!
★★★★★ 5/5
GoogleWestern Lettings managed our property for many years until we decided to sell. During that time their service proved invaluable to us and we simply can’t thank them enough. Special thanks to Kirsty who guided and supported us through a tough year.
Western Lettings provided excellent service throughout. Nothing has been too much trouble - which was essential to us as we live a long way away from our rented property. They are very professional in their dealings whilst being very friendly, approachable and efficient. Lovely to work with.
Linda · 18 May 2024
Agent replied · 17 June 2024
Hi Linda, thank you for your lovely review and kind words. It has been great working with you over the years, and I hope all goes well with the sale. Kind regards, Kirsty
★★★★★ 5/5
TrustpilotOutstanding service/management of a challenging issue
I am a single property landlord. Western Lettings became my property manager in 2023. 2 months later a damp issue was raised which quickly escalated into a major issue with the factoring company as to responsibility for a leaking pipe. Major repairs were needed, with the property being uninhabitable and rent lost for 14 months.
Amanda · 15 July 2026
Agent replied · 22 September 2026
Hi Amanda, thank you so much for taking the time to share your experience. We know how incredibly challenging and stressful this situation was, particularly given the length of time it took to reach a resolution, so we're delighted we were able to support you throughout the process.
It means a great deal to hear that our team's commitment, communication and persistence made a difference. We always strive to treat every landlord with the same level of care and attention, regardless of the size of their portfolio, so your comments are especially appreciated.
Thank you again for your trust in us over the past few years.
★★★★★ 5/5
GoogleTony Kirkpatrick who works for Western Lettings was superb from start to finish. He arrived on time, assessed the issue quickly, and got straight to work. The service was efficient and thorough, and the problem was resolved without any fuss. He also shared helpful advice on how to avoid it happening again and what to do if it ever returns. I wouldn’t hesitate to recommend him.
Dorota · 16 March 2026
Agent replied · 9 September 2025
Thanks very much for the review, Dorota!
★★★★★ 5/5
GoogleWestern Lettings was super helpful throughout my tenancy. Super professional to deal with, clear communication with lots of notice for any checks required and helpful if any issues arose with the property. Problems were promptly and efficiently dealt with. I would recommend them to any potential tenant.
Alice · 10 May 2025
Agent replied · 24 June 2025
Thank you for your lovely review, Alice! This is very much appreciated :)
★★★★★ 5/5
GoogleI had one flat, managed by Western Lettings, which lasted almost 6 years. I never felt having the one flat, that I was treated any different to a person having many properties. The whole experience was excellent. All the staff were happy to help with any requests. Problems were dealt and communication between me and the tenant through the staff was prompt and professional. I would recommend Western Lettings to anyone looking to rent out a property
Steve · 20 November 2023
Agent replied · 17 June 2024
Thank you for the fantastic review, Steve! We are glad to hear you were happy with our service.
★★★★★ 5/5
TrustpilotWestern Lettings know what they’re doing.
Western Lettings know what they’re doing, and if you’re looking for a stress free renting experience, these are the guys you want to be dealing with. From having a first class website, to a great team, they take the anxiety out of renting and have your back along the way. Thanks Western Lettings!
Kerry · 30 April 2026
Agent replied · 26 May 2026
Thanks, Kerry. We strive to give all our customers the best possible experience, and the team will be chuffed to bits with your kind words. Thanks again. Caroline
★★★★★ 5/5
GoogleWestern Lettings Glasgow have been my property management company for a few years now. They are prompt in managing issues, transparent with any costs being incurred, provide regular statements on rental income/expenses, quick on marketing the property, always available and many more. I am very happy with the service being provided.
Girish · 9 April 2026
Agent replied · 22 October 2024
Thanks for a wonderful review Girish. :)
★★★★★ 5/5
GoogleI have only just started using Western Lettings to let my property out.
So far they have been fantastic. First time renting out a property and they have been so helpful. I can ask any question and not be made to feel silly. Any emails I send are responded to promptly, efficiently and friendly. Lucy is my contact there and she’s so good. Nothing is too much trouble.
Contractors are quickly arranged and are very good.
I would definitely recommend Western Lettings. Five stars from me!
Jim · 20 December 2024
★★★★★ 5/5
GoogleI am currently a tenant in a property managed by Western Lettings Glasgow Letting Agents, and I’m very happy with their service. The staff is friendly and professional, and they respond promptly to any queries or maintenance requests. The whole renting process has been smooth and stress-free Highly recommended….
Shivam · 2 April 2026
Agent replied · 16 April 2026
Many thanks, Shivam, for sharing your experience. All of the team at Western Lettings really appreciate your feedback.
★★★★★ 5/5
GoogleI’m very happy with the service provided by Western Lettings, it is genuinely the best agency I have ever rented from. The whole experience has been smooth, professional, and well managed, and the team has always been helpful and responsive. I would highly recommend them to anyone looking to rent.
RUQAYYAH · 16 March 2026
Agent replied · 16 April 2026
Hi Ruqayyah, thank you for your lovely review, we are glad you have enjoyed your time with us. :)
★★★★★ 5/5
TrustpilotCannot fault
I worked at Western Lettings for 11 years, and I can honestly say any client or tenant is in really good hands with them. The team genuinely cares about making the whole landlord and tenant journey as smooth as possible, nothing is ever too much trouble.
Sandra · 30 April 2026
Agent replied · 26 May 2026
Hi Sandra. Thanks for your wonderful review. Your contribution propelled our business in too many ways to mention, and I wish you every success with your new venture.
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