5/5
GoogleFab letting agents. All our issues have been dealt with quickly, minimal disruption with inspections, and great communication all round!
Agent replied · 26 August 2024
Hi Kristie, thanks very much for your great review :)
Trusted Agent profile · Glasgow
Western Lettings Glasgow reviews
★★★★★
477 reviews across 3 platforms
Suite 5, Platinum House, 23 Eagle Street, Glasgow, G4 9XA
Western Lettings's office in Glasgow, at Suite 5, is rated 4.8 out of 5 across 477 reviews on three platforms, including 355 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Western Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
Google3/5
GoogleThe biggest negative is that they take their cut immediately when the tenants pay but you, the landlord, have to wait. They do all the rents on a Friday but it's not in your account till the Monday! Consequently every month is different when you as the landlord gets paid! They are however earning the interest on the monies.
Agent replied · 17 June 2024
Thanks for your feedback. This is a tricky one because we have never had a client called Heather McLaughlin, but such detailed knowledge of our payment process would be difficult to acquire without being a client of Western Lettings. I propose to clarify the details of our payment process, for the benefit of anyone who may be interested, and then address the points raised in your review. Rents fall due on a given date of the month from the 1st to the 31st. Apart from a slight clustering around the start of the month, the due dates are evenly spread throughout the month. Each Friday we pay out all the rents which we have collected since the previous Friday. This means that landlords will never have to wait more than a week between rent arriving in our client account and it reaching their account. We use RBS Bankline for our payments, and they charge £4 for a same day payment. Our average rent run is more that 100 payments, so if we were to make the payments by same day transfer it would cost over £400 per week. To avoid this, we make them as next day payments, which cuts the cost by over 90%. The payments therefore credit to landlords’ accounts on the following Monday morning. Still, it’s always less than a week since the payment reached out client account. Now to the points you’ve raised. You have stated that we take our cut immediately. I have explained that the payments are instructed each Friday and leave our client account on the following Monday. After all the payments have left on the Monday, we calculate the gross commission and VAT relating to those payments and transfer it to our business account. So, we take our commission after the landlords receive the balance of their rent. You have suggested that we earn interest on client money, which we don’t. As members of the Association of Residential Letting Agents (ARLA) we are prohibited from earning interest on client’s funds. ARLA audit our client account every year and one of the checks which they make is that the account is not interest bearing. The auditor has full read access to our client account. The last point in your review is about the exact payment date. You have used the expression “every month is different” and there is some truth in this. Let’s say the due date for a tenant is the 15th and the 15th this month falls on a Thursday. In that case the rent will be included on the Friday run on the 16th (assuming the tenant pays on time) and reach the landlords account on Monday the 19th. If it turns out that next month the 15th falls on a Monday, the rent will be processed on Friday the 19th and will not reach the landlords account until the 21st. This example is the worst-case scenario, which still has the payment reaching the landlords account within a week. If you still have any concerns about our payments process, please call the office and ask to speak to me. We are always as open as possible about everything we do. Jack Gallagher Director
5/5
GoogleMe and my husband moved to Glasgow a few months ago. Our tenancy agreement was passed from another agency to Western Lettings Agency and there’s only good words to say about them. One of their employees,Catherine who was really nice and friendly, visited us and was really helpful explaining everything about the tenancy agreement. We highly recommend Western Lettings!!!!
Agent replied · 17 June 2024
Thank you Maria for your amazing review. We hope you are well.
5/5
GoogleI was a tenant at a property managed by Western Lettings for a year. From moving in to moving out everything was straightforward and fuss free. Inspections were at reasonable intervals and non-intrusive. All of the staff I interacted with over the year were friendly. No complaints here.
5/5
GoogleGreat service and communication, maintenance issues of the property was sorted whenever we reported it through the system and had zero interactions with the landlord as the agents dealt with everything. Would recommend using western lettings to anyone.
Agent replied · 17 June 2024
Thank you for your great review, Andrew. All the best to you and Ryan in your new home.
5/5
GoogleI have found Western Lettings to be one of the best lettings agents I have used. They are friendly, professional and treat their clients with respect. The flat I rented off them was very well maintained and great value for the monthly rental. Also, whenever something went wrong, which it rarely did, they were quick to get things repaired. Highly recommend.
Agent replied · 17 June 2024
Thank you Adam for your lovely review and recommendation. We hope you are well.
5/5
GoogleGood response time, helpful and communicative. Jim who came to fix some maintenance issues was also great. Would recommend!
Agent replied · 26 August 2024
Hi April, thanks for your review! :)
5/5
GoogleGood response time, helpful and communicative. Jim who came to fix some maintenance issues was also great. Would recommend!
Agent replied · 22 October 2024
Hi April, thanks for your review! :)
5/5
TrustpilotGreat Customer Service & Landlord Portal
Western Lettings have been managing my rental property for a year now and the whole team have done an excellent job. The online portal for landlords is very useful too. I just send everything over to my accountant which makes running my property so much easier. Highly recommended :-)
Agent replied · 15 June 2024
Amazing to hear, thank you Laurence. We are delighted to hear you find the portal useful, as we think it's a great tool too.
5/5
GoogleFantastic letting agency really invested in looking after tennants and property. Prompt replies and excellent customer service
Agent replied · 22 October 2024
Hi Frances, thanks very much for the review!
5/5
GoogleAlways communicated very well, and always answered the phone., Any issues we had they were speedy to rectify.
Agent replied · 26 August 2024
Hi Joseph, thanks for your review! :)
5/5
GoogleGreat letting agents, look out for both tenant and landlord and never had an issue getting stuff fixed
Agent replied · 26 August 2024
Thanks for your lovely review Emma, all the best in your new home! :)
5/5
GoogleI found the staff very professional and always polite and caring at Western Lettings. Aimee, Sandra and Matt are the people i dealt with mainly but whoever would return my call or email or come for a house inspection, always had me feeling they wanted to help me in any way possible and they were all lovely!
Agent replied · 17 June 2024
Thank you for your lovely kind words. We try our best here at Western Lettings to show tenants that we care. We are pleased that this is coming across.
5/5
GoogleThanks to Western Lettings my move to Glasgow has been painless. I absolutely love the flat I'm renting, and their service and support throughout the process and beyond has been outstanding. They're professional and right on the ball with everything, all the times. Highly recommended agency!
5/5
TrustpilotGood helpful communication.
Good helpful communication. Plenty of help offered. Friendly staff.
5/5
GoogleWe had a great experience using Western Lettings. They were very helpful and accommodative.
Agent replied · 22 October 2024
Thank you Dafni. :)
5/5
GoogleWestern Lettings have been brilliant. I rented a flat through them for several years, and they were very reliable and helpful every time there was a problem. I have also found their pricing very fair. They are the best you can get in the West End.
Agent replied · 17 June 2024
Thank you so much for your wonderful review Iulia. We wish you the best of luck with your future endeavours.
5/5
GoogleExcellent, quick service whenever a request came up with the flat and provide plenty of notice for routine maintenance and checks. Were also really helpful in securing the flat and processed everything quickly to make moving as smooth as possible.
5/5
GoogleAs a tenant, I appreciated a lot the kindness and the professionalism of Western Lettings' employees. Comparing with other agencies I dealed with, the difference is huge: WL has a very good attitude for "customer care", not only with the landlords but also when it comes to help the tenants. Availability, kindness and effectiveness among the quality I appreciated the most.
Agent replied · 17 June 2024
A huge thanks for your rave review. Hope all went smoothly with your move.
2/5
GoogleTheir website is misleading.They say their company is in the west end of Glasgow.I’ve checked on Google maps.They’re actually in Port Dundas which is North Side of Glasgow.I’m surprised how they could get that wrong.
Agent replied · 17 June 2024
Many thanks for taking the time to review our company, David. Could I ask you to let me know where on our website it says that we are in the West End of Glasgow? I can’t find anything, but I’d be happy to review any content which you consider to be mis-leading. Although our office was in the West End for 12 years, during Covid we moved three miles to Craighall Business Park. The new location is more convenient for the motorway and has plenty of on-site parking. Commute times are shorter, and we are not clogging up residential streets with our cars. Although our office has moved, around 85% of our managed properties are in the West End or City Centre.
5/5
TrustpilotGreat correspondence
Great correspondence. As a landlord who is out of area, I fully trust that my property is looked after well by the staff @Western Lettings.My tenants are also very happy with the service that Western Lettings provide.Highly recommend, I am very comfortable with my choice of letting agent.
Agent replied · 15 June 2024
What a lovely review, thank you so much Shelley.
5/5
GoogleWe only rented from them for about 6 months, but they were attentive and responded to emails within 12 hours. They follow through with what they said they would and we felt confident with having them as our letting agent. I would highly recommend.PositiveResponsiveness, Professionalism
Agent replied · 17 June 2024
Thank you Aaron for your wonderful review! We wish you all the best in your new home.
5/5
GoogleI am currently renting from Western lettings. They're very professional. I forgot my keys and locked myself outside and their team helped me out with the situation. I am very thankful for their professional behaviour and responsiveness. 100% recommend them. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Thank you very much Debarpita for your lovely review. We were glad that we could be of assistance that day :)
5/5
GoogleExcellent service from contract to end of lease every time I use Western Lettings. Good quality properties managed well with any issue being promptly addressed and resolved quickly. Most staff are pleasant to deal with. Matt and Tom always professional and efficient - thank you.
Agent replied · 17 June 2024
We greatly appreciate the wonderful review Michele, we hope you are doing well.
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Questions about Western Lettings Glasgow
Has Western Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: Western Lettings, Glasgow won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Western Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
