Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWhat a relief
What a relief, they have refunded me at last! After hearing many excuses, being passed from pillar to post, countless emails and phone calls, and finally threats from me (lawyers in Scotland and England, social media, Rip Off Britain), my deposit on a contract I cancelled the day after I had signed it has been returned to my account.
Elisabeth · 15 October 2025
Agent replied · 23 October 2025
Hi Elisabeth,
We’re glad to hear your refund has now reached you and that the matter is resolved. We’re sorry that your experience fell short of expectations and appreciate you taking the time to share it.
To clarify some of the points you raised, Thomas Bradley & Co provides will-writing and estate planning services through our own legal team, not via external call centres. We also work with a number of charitable partners to make free and discounted will services accessible, and we never sell or share personal data for marketing purposes.
Your feedback has been passed to senior management so that we can continue improving our communication and client-care process. We wish you all the best going forward., The Thomas Bradley & Co Team
★★★★★ 5/5
TrustpilotI had Alan Holmes come re Will and have…
I had Alan Holmes come re Will and have to say he is a credit to the company, broke things down into understandable terms and was clearly very knowledgeable. Would highly recommend
Jennifer · 29 May 2026
Agent replied · 22 September 2026
Thanks so much for this great feedback and recommendation for Alan, we are so glad he could support you through the process of making your Will.
★★★★★ 5/5
TrustpilotSteven Bradley came to see me to do my…
Steven Bradley came to see me to do my will and power of attorney he took the time to explain everything really happy with the service great guy
Christopher · 24 June 2026
Agent replied · 22 September 2026
Thank you for your lovely feedback. We’re so pleased to hear that Steven took the time to explain everything clearly and that you’re happy with the service. We’ll be sure to pass on your kind words!
★★★★★ 5/5
TrustpilotPhill was very professional and easy to…
Phill was very professional and easy to understand
Jackie · 7 November 2025
Agent replied · 23 November 2025
Thank you for taking the time to provide us with this lovely feedback - Phil will be so pleased.
★★★★★ 5/5
TrustpilotHighly recommend
Would recommend Thomas Bradley legal to anyone wanting a will. My consultant was very helpful and understanding considering this is my first will.
Ellie · 27 July 2026
Agent replied · 22 September 2026
Thank you for your wonderful feedback. We're delighted to hear that your experience with Thomas Bradley Legal was such a positive one.
★★★★★ 5/5
TrustpilotDrafting a will at home
Alan Holmes came to produce the will on time with a pre-call to confirm attendance and time of arrival. He went through everything thoroughly and explained it clearly. It was very helpful and insightful.
Nathan · 5 May 2026
Agent replied · 26 May 2026
Thank you for your feedback. We’re glad Alan provided a prompt, thorough, and helpful service, we’ll be sure to pass on your comments
★★★★★ 1/5
GoogleTerrible Terrible company. I myself foolishly responded to an advert for free will. In the last 2 months been relentlessly harassed by email and telephone. I have reported emails as spam, unsubscribed from email list on numerous occasions. Blocked countless numbers from them and yet still recieve emails and calls on a daily basis. Avoid at all costs!!!
Darren · 9 October 2025
Agent replied · 23 October 2025
We appreciate you bringing this to our attention. We have not been made aware of any of these issues before now and we will be investigating this issue internally. Can i ask that yo contact our team directly at 0330 390 9200.Thank you for taking the time to provide us with this invaluable feedback.
★★★★★ 5/5
GoogleMark came to visit me today to arrange a free will for myself and my Husband. Also PoA's for us both. Mark was a welcome visitor to our home and he explained everything clearly and gave plenty of opportunity for me to ask questions. The price of two PoAs is very resourceful and includes both parts. There is the extra government tax of £82 to pay, but, as I am on PIP I am exempt. The will is free, but for £20 per year they will keep a copy safe and we can make as many amendments as we need to. I 100% recommended Thomas Bradley for peace of mind.
Belinda · 22 May 2024
★★★★★ 5/5
GoogleFollowing my mother’s passing I got in touch with Thomas Bradley & Co Limited to handle her estate and sell her house. A phone conversation with Scott Ewart (Managing Partner) convinced me that I was dealing with a firm that was not only highly professional but one that put the client at the heart of all their efforts.
Shannon handled the legal side with the minimum of fuss and kept me updated throughout with her efficiency, knowledge and advice helping to remove the stress that I had as the executor.
The selling of the house was handled by Vicky and Lisa and I cannot praise them enough. Lisa was always at the end of the phone to answer any questions, provide any updates and kept me updated in all matters relating to the property.
I initially met Vicky at the property and was immediately impressed by her vast knowledge, commitment and passion for her job. She immediately put all my fears at ease regarding, valuation, marketing and the Home Report. Vicky and Lisa took responsibility for arranging appointments with Vicky showing prospective buyers around the property which was a godsend as it took that pressure off myself at such a sad time.
The professionalism, honesty and commitment to customer care shown by every member of the team at Thomas Bradley & Co whom I came in contact with was exceptional
I cannot recommend Thomas Bradley legal and residential services highly enough.
Iain · 22 May 2024
★★★★★ 1/5
GoogleI wouldn’t recommend as they fall under what is happening a lot these days with companies, poor customer service. They do not respond to queries. Emailed enquiries as well as Ebony directly and heard nothing back. Surprised my accountant recommended them. Avoid. Edit to add: sort reviews by ‘recent’ and see for yourself.
Made · 25 November 2025
Agent replied · 25 December 2025
We’re sorry to hear that you’ve had a disappointing experience and that you struggled to get a response from our team. This certainly isn’t the standard of service we aim to deliver, and we appreciate you bringing it to our attention.
Please contact us directly at 0330 390 9200 so we can look into your enquiry and resolve any outstanding issues as quickly as possible. We take all feedback seriously and are actively reviewing our communication processes to ensure better service for all clients moving forward.
★★★★★ 5/5
TrustpilotALAN HOLMES Visited me for the purpose…
ALAN HOLMES Visited me for the purpose of making my Will on 07/05/2026 .I found him a very helpfull and knowable Guy who truly does care for his work and his customers welfare.
David · 7 May 2026
Agent replied · 26 May 2026
Thank you for the 5 star review, I will ensure your lovely comments are passed along to Alan
★★★★★ 1/5
TrustpilotI will write a review based on my own…
I will write a review based on my own experience on how to interrupt the process of processing documents with Thomas Bradley and get a refund, I hope it will help the same clients who are in the process of stress to receive documents or from a response from this company. First, write an official complaint letter to the email that is on the Thomas Bradley page, after two weeks send an official letter to interrupt the provision of services in connection with and a request for a refund, at this time contact the bank so that they cancel the transfer of funds and help you return the funds that were paid. If this does not help, contact the Ombudsman after 8 weeks with an official letter, you do not need to pay for such a service. Such a service should be closed, it should not exist
Mrs · 2 January 2026
★★★★★ 5/5
TrustpilotOur consultant
Our consultant, Dave, provided exceptional service, thoroughly explaining the critical importance of a Will and Power of Attorney. He demonstrated remarkable patience and understanding while working with my parents, who experience hearing difficulties. The service was completed efficiently and effectively. Thank you
Farrah · 18 February 2026
Agent replied · 23 February 2026
Thank you for taking the time to provide us with this generous feedback. Our team are delighted to hear about your experience with us - Dave will be so pleased. If you have any questions throughout the process, please don't hesitate to reach out.
★★★★★ 5/5
GoogleThomas Bradley and Co were a massive help to both my family and I over the past few months. In November, my dad was taken into Hairmyres and informed that he only had a few weeks left. We were devastated by the news and my dad had concerns that he had no estate planning in place. We were recommended Thomas Bradley and I reached out to get my Dad's affairs in order to give him peace of mind. Shannon Lochrie handled my Dad's case and helped us get everything in place before his passing. I received regular updates and Shannon was always available for any questions which allowed me to focus on other arrangements for my Dad and help him have one less thing to worry about in the end. Part of the estate was the sale of my Dad's property and Thomas Bradley had it's own property team. Vicky Zecchino and Lisa Purvis handled the sale and I couldn't have been in better hands. Everything from the marketing, supporting and the regular/clear communication was top tier. Shannon, Vicky and Lisa went above and beyond for us and we'll always be grateful for that. Would definitely recommend.
Martin · 22 April 2024
★★★★★ 5/5
TrustpilotWill detailing
Stuart has just taken my details and drafted my will, now waiting to receive the copy back for signature, around 4 weeks. It was simple, not pressured and Stuart was competent and thorough.
MRS · 8 December 2025
★★★★★ 5/5
GoogleToday i met Gordon Macdonald at a location that I arranged. He is without a doubt a very polite professional Estate Planning Consultant. Firstly if like to say he is an asset to Thomas Bradley & co. He was very knowledgeable. He explained everything clearly and I was very impressed and also thankful that he turned up. Thank you Thomas Bradley for sending your best, it was much appreciated.
Ali · 16 March 2026
★★★★★ 1/5
TrustpilotAbsolutely terrible experience with…
Absolutely terrible experience with this company , had an advisor visit us in march this year still have no will or power of attorney’s from them just a big whole in our bank account , I have emailed and called but cannot get a response as to why these haven’t been done.
Julie · 3 November 2025
Agent replied · 23 November 2025
We appreciate you bringing this to our attention. We strive to provide an excellent service and we are disappointed to hear that you have not experienced this. As this is a public domain we are limited to what we can discuss, can we ask that you contact our team directly at 0330 390 9200.
★★★★★ 5/5
TrustpilotSteven Bradley came to see me to sort…
Steven Bradley came to see me to sort out my will very happy with the service took time to explain everything would highly recommend Thomas Bradley and co
Phil · 21 May 2026
Agent replied · 26 May 2026
Thank you for your kind feedback. We’re delighted to hear that Steven took the time to explain everything clearly and that you were happy with the service. We truly appreciate your recommendation
★★★★★ 5/5
TrustpilotDerek Hatton came out to explain and…
Derek Hatton came out to explain and take details from me for my will. Derek also explained the power of attorney process to me. Very grateful, thankyou.
Sarah · 25 May 2026
Agent replied · 26 May 2026
We’re so pleased to hear Derek was able to support you and clearly explain both your Will and the Power of Attorney process. We’ll be sure to pass on your comments to him.
If you need anything further, we’re always here to help.
★★★★★ 1/5
GoogleWe were approached by representatives of this company at a trade show in Glasgow last year, they offered free will writing services in exchange for a legacy to a charity of our choice.
An appointment was made for their representative to call at our home in order to gather the information needed to write our wills and a person did turn up as arranged.
However, once this information was collected the hard sell began, this is where you are informed that your will is basically worthless unless you have taken out a Power of Attorney as well and, in our case this would cost £700. Anyway, it seemed like the right thing to do so we signed up for this, set up a Direct Debit and were pleased to hear that all would be sorted and we would be covered within 2 - 4 weeks.
Anyway, long story short, here we are almost 4 months later and despite having paid £120 deposit, still no Wills, no Power of Attorneys and, when you can get hold of somebody, being constantly fobbed off with excuses ranging from some sort of internal systems breakdown to lost paperwork. Yet each month the Direct Debit is still being taken from our account.
We have been told that they cannot cancel the documents and when we said that we wanted to cancel and be refunded the £320 paid so far, we were told that we would still be liable for the full amount.
My advice is - DON'T be taken in by scams such as these, use your own solicitor and if you don't have one go to one that comes recommended by friends or family.
Peter · 22 February 2024
★★★★★ 5/5
TrustpilotStephen Bradley came to see me very…
Stephen Bradley came to see me very informative and helpful. Got what I needed and advised me on other topics that could be beneficial in the future
Sue · 15 May 2026
Agent replied · 26 May 2026
Thank you for your feedback! We’re glad Stephen was so helpful and provided both what you needed and useful advice. We’ll pass on your kind words to him
★★★★★ 5/5
TrustpilotSteven came to write my will very…
Steven came to write my will very please will the service would recommend
Customer · 14 August 2026
Agent replied · 22 September 2026
Thank you for the great recommendation, I will be sure to pass this along to Steven, we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotWill writing
Derek my consultant arrived on time and gave me all the information I needed concerning my will. I'm very happy with the service I received.
Mrs · 18 May 2026
Agent replied · 26 May 2026
Thank you for your kind words! We’re delighted to hear that Derek provided you with clear, helpful information and that you were pleased with the service. We’ll be sure to pass along your feedback to him. If you ever need any further assistance, we’re always here to help.
★★★★★ 4/5
TrustpilotThe receptionist is superb at handling…
The receptionist is superb at handling my problems
Her name is kym salt of the earth
Col · 15 July 2026
Agent replied · 22 September 2026
Thank you for your lovely feedback. We're so pleased Kym was able to help. She's a valued member of our team, and we're sure she'll appreciate your kind words. 😊
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