Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDO NOT USE THIS COMPANY
This company are useless and I'm beginning to think they are running a scam. I sent for a free will and ended up paying nearly £2000 in September 2025 and iv still not got the will. They have never once been in contact with me I have had to ring them each time and I'm no further forward. Dave who came out to advice us and promised to keep in touch won't even answer phone calls iv made to him so iv had to ring the office numerous times and still had nothing back from them. I certainly would not recommend them it's obviously a scam and my family and I will be telling everyone we can to not trust this company. Obviously a SCAM.
Maria · 11 March 2026
★★★★★ 1/5
TrustpilotDo NOT use this service
Do NOT use this service. The quality of the service is poor, they make arrangements to visit and then dont turn up, when you contact them they then say they sent a text, untrue. I asked them to screenshot the text, which they could not as it had not been sent.
Lorraine · 13 February 2026
Agent replied · 23 February 2026
Thank you for bringing this to our attention. At Thomas Bradley, we pride ourselves in providing a high quality service for our clients, and we are deeply disappointed to hear about your experience. Can we ask that you contact our team at 0330 390 9200, and we can strive to resolve this for you.
★★★★★ 1/5
TrustpilotI started a free will in October 2025…
I started a free will in October 2025 with a visit to take my details. I then heard nothing till mid January 2026 when the first draft was sent to me by email. After several changes, additions and corrections a new will was drafted and emailed to me on 1st of February. I returned the will duly signed and witnessed on 9th February and after phone calls 18th and 26th February 2026 and emails sent; I received the signed will 6th March for my retention. From start to finish it took 4 1/2 months (19 weeks) which I consider far too long for a rather straightforward will
Peter · 7 March 2026
★★★★★ 1/5
TrustpilotNot a free will service
Do NOT use this service. The quality of the service is poor, they make arrangements to visit and then dont turn up. Then they call after missing the appointment to book another one. We agree on time and then they keep messaging or emailing randomly that appointment is cancelled. Finally a day before they call and tell that tomorrow someone will come. Then they say that the will writing service is not free(They have a tie up with my employer to give for free but still). They say it is free only for above 50yrs old and charge is 145gbp plus vat. This they could have told right at the time of taking details over call, why waste time.
KGM · 26 February 2026
★★★★★ 5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish. I contacted the company looking for advice and they were extremely helpful, professional, and quick to respond. They took the time to explain everything clearly and made the whole process much less stressful.
Donna · 7 May 2026
Agent replied · 26 May 2026
Wow what a wonderful review. We’re delighted to hear you received such a fantastic service. We truly appreciate your recommendation and kind words.
★★★★★ 1/5
TrustpilotAvoid!!!!
Would have left a 0 if possible. Do not use this company. Same experience as other users. No docs, no refund. Suspect the positive reviews are made in house. Having to resort to legal action to recover money. Been going on since Nov 2024. They do not return calls once they have your money. Avoid!!!!!!!!
Paul · 24 December 2025
Agent replied · 23 January 2026
We understand your frustration, estate planning is a stressful process that we aim to simplify. Unfortunately, refunds out with our refund policy are not possible due to the work for your case having begun. We invite you to speak to a member of our team directly at 0330 390 9200. Thank you for bringing your experience to our attention.
★★★★★ 5/5
TrustpilotGreat communication and information
Communication from Thomas Bradley was very good prior to home visit. Derek Hatton who was very professional and friendly. He provided clear information of all
Tracy · 10 August 2026
Agent replied · 22 September 2026
Thank you for your kind feedback. We are delighted to hear that both Thomas Bradley and Derek Hatton provided such a positive experience. We appreciate your comments and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotDave Jandu came to see me regarding…
Dave Jandu came to see me regarding making a will. I sadly lost my partner of 29 years last year and things were not quite straight forward as we had never married. Dave took his time to understand my whole situation before explaining in a very clear manner as how best to proceed. He made me feel very relaxed and did not proceed until i fully understood everything and was ready. Highly revommend Dave Jandu and Thomas Bradley.
Kevin · 9 March 2026
★★★★★ 1/5
TrustpilotDiabolical customer service
My initial contact with Thomas Bradley & Co back in OCTOBER 2024 was very impressive when I started to arrange a Lifetime Trust. I have now paid the full amount of £6000 for the trust but still don't have it and more distressing is that now they don't even return my calls as promised or reply to any of my many emails. I have requested a full refund of my £6000 but they have also ignored this request. I am now liaising with Citizens Advice to acquire my money back as I have lost all trust in dealing with TB & Co even if they we're to now respond to me.
Alison · 20 February 2026
★★★★★ 5/5
TrustpilotSteven Bradley came to do my will very…
Steven Bradley came to do my will very happy with the service gave me good advice about trust would recommend
Jo · 11 September 2026
Agent replied · 22 September 2026
Thank you for your feedback. We're delighted to hear that Steven provided good advice and that you were happy with the service. We appreciate your recommendation and are pleased we could help with your will and trust planning.
★★★★★ 5/5
TrustpilotSteven Bradley came out to do my will…
Steven Bradley came out to do my will gave me good advice about power of attorney and trust would recommend
Mrs · 9 September 2026
Agent replied · 22 September 2026
Thank you for your kind review.
We're delighted to hear that Steven Bradley provided helpful advice and that you were pleased with the service you received. Your recommendation means a great deal to us, and we'll be sure to pass on your comments to Steven.
★★★★★ 1/5
TrustpilotAVOID
Firstly, zero stars should be an option. 1 is the minimum and the company is not worth 1 star.
Jo · 11 September 2026
Agent replied · 22 September 2026
We are sorry to read your review and note that this is now the third review that has been posted raising the same concerns.
We have previously reached out to you on a number of occasions to discuss the matters you have raised and to see whether we could assist in resolving your concerns. Unfortunately, we have not received a response to those communications or the calls made to you.
We also note that your father's services with us have since been cancelled and the matter brought to a close. In these circumstances, we are struggling to understand why further reviews continue to be posted raising the same issues, particularly when opportunities to discuss them directly have not been taken up.
We do not accept a number of the statements made within your review. The advice provided to clients is tailored to their individual circumstances and is discussed in detail before any decisions are made. Clients remain free to decide whether to proceed with any recommendations, and no documents are implemented without their authority and consent.
Whilst we appreciate that you may disagree with the advice provided, we do not believe it is fair or accurate to suggest that vulnerable individuals are "preyed upon" or that our services are delivered without proper consideration of a client's needs and objectives.
Our preference remains to address concerns directly and constructively. Should you wish to discuss the matter further, we would be happy to review any specific points you wish to raise.
★★★★★ 5/5
TrustpilotSteven Bradley came to do my free will…
Steven Bradley came to do my free will je explained everything I am really happy with the service
Silvia · 16 September 2026
Agent replied · 22 September 2026
We are so happy to hear that Steven explained everything to you and you are happy with the service you have received, we will pass your lovely feedback to Steven and look forward to supporting you in the future :)
★★★★★ 5/5
TrustpilotPhil was very polite and explained…
Phil was very polite and explained everything completely. Very nice man
Customer · 2 November 2025
Agent replied · 23 October 2024
Thank you for taking the time to provide us with this lovely feedback.
★★★★★ 5/5
TrustpilotAlan came to our house to sort our will…
Alan came to our house to sort our will and was very polite. Courteous . He explained everything very well and was very informative. Very pleased to meet him and do business
Graham · 12 June 2026
Agent replied · 22 September 2026
Thank you for your kind review! We’re glad Alan was polite, clear, and informative. We’ll be sure to pass on your feedback, great to hear you were so pleased with the service!
★★★★★ 4/5
TrustpilotPhil was very friendly and helpful
Phil was very friendly and comprehensive in his explanation of the different options for my will. He took his time to explain all considerations for my will.
Steven · 18 March 2026
★★★★★ 1/5
GoogleAccepted an offer of a free will visit from this company over 12 months ago. Recommended we do an asset plan and possible trust fund. Paid over £1000 for initial asset plan which arrived with errors in and was absolutely useless. Nothing we couldn't have done ourselves. Still waiting to receive the promised will over a year later! Waste of money! Do not be drawn in by offer of free will writing service.
Amanda · 2 April 2026
★★★★★ 5/5
TrustpilotAmazing experience
What a great experience had with Thomas Bradley Legal. Honest and knowledgeable from start to finish. Quick to respond and answer all my questions (no matter how small or silly) and make me feel at ease.
Lynne · 8 May 2026
Agent replied · 26 May 2026
Thank you for sharing your amazing experience with us, we are so happy that our team put you at ease throughout your experience with our team.
★★★★★ 5/5
TrustpilotSteven Bradley came to write my will…
Steven Bradley came to write my will gave me great advice really happy with the service would recommend
Lisa · 9 September 2026
Agent replied · 22 September 2026
We're delighted to hear that Steven Bradley provided great advice and that you were happy with the service you received. Your recommendation is greatly appreciated, and we'll be sure to pass on your kind comments to Steven.
Thank you for choosing us. 😊
★★★★★ 5/5
GoogleWill was very helpful in helping us set up our will. He was very informative and explained things very well. He was very patient, answered all of our questions, and was very professional while still being approachable. We feel very well informed now and know the next steps we want to take, and will gladly be contacting him again soon.
A.J · 24 April 2025
★★★★★ 5/5
TrustpilotSteven came to do my will gave me good…
Steven came to do my will gave me good advice very polite and helpful brilliant service would recommend
Jayne · 8 September 2026
Agent replied · 22 September 2026
Thank you for your kind review. We're delighted to hear that Steven provided helpful advice and made the process of preparing your will straightforward and comfortable. We will be sure to pass on your compliments to him. Thank you for your recommendation and for choosing our services.
★★★★★ 1/5
TrustpilotWhat a relief
What a relief, they have refunded me at last! After hearing many excuses, being passed from pillar to post, countless emails and phone calls, and finally threats from me (lawyers in Scotland and England, social media, Rip Off Britain), my deposit on a contract I cancelled the day after I had signed it has been returned to my account.
Elisabeth · 15 October 2025
Agent replied · 23 October 2025
Hi Elisabeth,
We’re glad to hear your refund has now reached you and that the matter is resolved. We’re sorry that your experience fell short of expectations and appreciate you taking the time to share it.
To clarify some of the points you raised, Thomas Bradley & Co provides will-writing and estate planning services through our own legal team, not via external call centres. We also work with a number of charitable partners to make free and discounted will services accessible, and we never sell or share personal data for marketing purposes.
Your feedback has been passed to senior management so that we can continue improving our communication and client-care process. We wish you all the best going forward., The Thomas Bradley & Co Team
★★★★★ 5/5
TrustpilotI had Alan Holmes come re Will and have…
I had Alan Holmes come re Will and have to say he is a credit to the company, broke things down into understandable terms and was clearly very knowledgeable. Would highly recommend
Jennifer · 29 May 2026
Agent replied · 22 September 2026
Thanks so much for this great feedback and recommendation for Alan, we are so glad he could support you through the process of making your Will.
★★★★★ 5/5
TrustpilotSteven Bradley came to see me to do my…
Steven Bradley came to see me to do my will and power of attorney he took the time to explain everything really happy with the service great guy
Christopher · 24 June 2026
Agent replied · 22 September 2026
Thank you for your lovely feedback. We’re so pleased to hear that Steven took the time to explain everything clearly and that you’re happy with the service. We’ll be sure to pass on your kind words!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
