Trusted Agent profile · Glasgow
★★★★★
400 reviews across 2 platforms
Jacobean House Glebe Street, East Kilbride, Glasgow, G74 4LY
Thomas Bradley and Co's office in Glasgow, at Jacobean House Glebe Street, is rated 3.9 out of 5 across 400 reviews on two platforms, including 161 Google reviews rated 3.6.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotDerek was kind and empathetic
Derek was kind and empathetic, provided excellent advise and without pressure
Thank you so much for the lovely feedback on Derek, we are so pleased to hear you was pleased with the advice and support offered.
1/5
GoogleExactly the same experience as Christine in the reviews , contacted Thomas Bradley as a referral via my work as part of free will month in October . Quick enough to come out to us and secure 3k worth of services however no will or other services promised so far , only draft emails sent for review . These appeared to be a standard template document where they fill in the blanks however were full of inaccuracies and when I pointed this out was met with statements such as I’m sorry the detail didn’t met with “your” standards . I would have thought inaccuracies such as referring to a woman as a nephew would have been a standard that they would want also to uphold by means of attention to details , just one of the many poor examples of my experiences with Thomas Bradley . I have also tried unsuccessfully to highlight my concerns with the customer services and lack of updates to their director Scott Ewart however he seems to be more interested in networking as an entrepreneur via his LinkedIn profile that actually taking as interest in the customers of Thomas Bradley appear to be fleeing money out of . I would strongly advise not to use this company as they have no customer services , do not reply to follow up emails and the services that they can provide are questionable .
Thank you for bringing this to our attention. Our team are disappointed to hear about your experience as this is not the standard of service that we aim to provide. We completely understand your frustrations and would appreciate the opportunity to show you the high level of customer service we strive to achieve. Can we ask that you contact our customer service team directly at 0330 390 9200, and our team will aim to resolve this. We thank you for your patience.
1/5
TrustpilotThey are scammers !
My experience with Thomas Bradley Legal has been extremely disappointing and has caused significant stress and frustration for both myself and my spouse.
We are very sorry to read about your experience and the dissatisfaction you have expressed. We take all client feedback seriously, particularly where it highlights delays, communication concerns, and issues with service delivery. Firstly, we sincerely apologise for the frustration and stress this situation has caused you and your spouse. The experience you describe is not reflective of the standards we aim to uphold, We acknowledge your concerns regarding the delays in providing draft documents and the errors in the will documentation you eventually received. In relation to the outstanding amendments, we have previously contacted you to request specific information required to finalise your documentation. Unfortunately, we have not yet received this. If you can respond to the email sent on 13/04/2026 with the requested details, we will be able to progress and complete your documents as a priority. We note that your matter is now progressing through formal channels. While this limits what we can comment on publicly, we remain committed to resolving the situation appropriately and fairly.
5/5
TrustpilotGreat experience with representative from Thomas Bradley Legal.
Your representative Dave Jandu was friendly and very helpful today. He took great care in guiding me through the complexities of making a new will and I am very grateful for his experience and unsolicited advice.
We are delighted to hear about your experience with our team. As a company we strive to provide an excellent service and we are so pleased to hear that Dave has provided that for you. For any further questions, please don't hesitate to get in touch by contacting 0330 390 9200.
5/5
TrustpilotPatrick - excellent
Patrick was excellent in arranging my will and power of attorney assignment. Very kind and professional, his help was really appreciated!
Thank you for your feedback! We’re pleased to hear Patrick provided such kind and professional support with your will and power of attorney. We’ll be sure to share your appreciation with him.
1/5
TrustpilotIf you want to burn money - use these guys
Spent a few thousand pounds on additional services after using a 'free' will service recommended by my employer. This was 9 months ago and I have received nothing. They ignore emails and, as far as I have seen, have not done any work in months as I am yet to sign anything that is correct. I expect there will be a response to this public complaint simply because its public, and if they do, it will be the first time I've heard from them since October 2025. Avoid at all costs. I just want my money back.
Thank you for taking the time to bring this to our attention. We are truly disappointed to hear about your experience - this is not the standard of service that we pride aim to provide for our clients. We invite the opportunity to resolve this issue, please contact our team at 0330 390 9200.
1/5
GoogleMy strong advice is stay well clear from this company, I'm still waiting for my documents after nearly 3 months very poor customer service they don't reply to your phone calls, They grab your money and basically leave you in the lurch I'm absolutely disgusted with this company how it's still trading I'll never know I wished I'd of gone somewhere else, Again I wished I'd of read the reviews on this company before making an appointment with them .. Stay away please ..!!!
Thank you for bringing this to our attention. We completely understand your frustration, our wait times can vary during peak seasons we aim to provide documents within 10-12 weeks, but this can vary. Can we ask that you contact our team at 0330 390 9200, and we can aim to resolve this. Thank you for your patience
5/5
TrustpilotThank you Alan Holmes for advising on…
Thank you Alan Holmes for advising on wills & trusts. Alan’s visit made everything seem less complicated. Appreciated his humour
Thank you for your kind feedback, we’re glad Alan made things clear and enjoyable with his humour.
5/5
TrustpilotPatrick was such a great help
Patrick was such a great help. Whoever hired him deserves a big handshake and raise. 😂
Thank you for the kind words! We’re so glad Patrick made a great impression, he’ll really appreciate it.
1/5
GoogleI agree with the comments about coercive sales tactics. High level sales pressure was used on us and I feel like Ive been conned. I didnt even agree to having wills written as I was exploring other options and they have sent an invoice. Im really upset. Unclear, high pressure sales techniques are being used. Im really disappointed. Im not sure I would trust these 5* reviewsqs to whether they are credible or not. Some only have a couple of reviews to their name. Update 18th December 2025. I am still being pursued for money for wills I did not request! I can't quite believe how bad these guys are. I have emails several times to say what happened. They ignore the emails and continue to send invoices for a service/product I did not ok. IIts advertised as a free will service which was put on a disabled advocacy page so I thought it would be sensitive to individuals circumstances and needs. I'm just shocked by their lack of understanding. Please just leave me alone. Write me off as a bad debt. Goodness you provided goods I didn't request. I clearly stated I did not want to proceed until I had done further research. Just ethically low
Thank you for sharing your feedback. We strive to provide an excellent service for our clients and we are sorry to hear that your experience didn’t meet our expectations. Your feedback is incredibly valuable, and we’re committed to improving based on your experience. Thank you for bringing this to our attention.
5/5
TrustpilotI was interested in making a will made…
I was interested in making a will made appointment with Alan Holmes from Thomas Bradley legal a very nice gentleman came to speak with me made it all clear what had to be done to keep me safe explained a lot in very clear process without the phaff I would recommend him down to earth and explains everything as easy as possible
Thank you for your lovely feedback. We're glad Alan made the process clear and straightforward for you. We really appreciate your recommendation!
5/5
TrustpilotAlan Holmes was very down to earth and…
Alan Holmes was very down to earth and professional.
Thanks for the 5 star review for Alan :)
5/5
TrustpilotPatrick was a fantastic help
Patrick was a fantastic help, very knowledgeable and professional. Would highly recommend
Thank you for your feedback! We’re delighted to hear Patrick was so knowledgeable and professional. We truly appreciate your recommendation.
5/5
TrustpilotVery knowledgeable man I met
Very knowledgeable man I met. Dave Jandu explained everything to me and answered all my questions I have asked and went deeper and deeper with all the explanation. I will highly recommend Dave Jandu to other people and can ask any questions about will, power of attorney and trust. You get the good answer
1/5
TrustpilotUnreliable and Costly
We were approached by representatives of this company at a trade show in Glasgow last year, they offered free will writing services in exchange for a legacy to a charity of our choice.An appointment was made for their representative to call at our home in order to gather the information needed to write our wills and a person did turn up as arranged.However, once this information was collected the hard sell began, this is where you are informed that your will is basically worthless unless you have taken out a Power of Attorney as well and, in our case this would cost £700. Anyway, it seemed like the right thing to do so we signed up for this, set up a Direct Debit and were pleased to hear that all would be sorted and we would be covered within 2 - 4 weeks.Anyway, long story short, here we are almost 4 months later and despite having paid £120 deposit, still no Wills, no Power of Attorneys and, when you can get hold of somebody, being constantly fobbed off with excuses ranging from some sort of internal systems breakdown to lost paperwork. Yet each month the Direct Debit is still being taken from our account.We have been told that they cannot cancel the documents and when we said that we wanted to cancel and be refunded the hundreds of pounds paid so far, we were told that we would still be liable for the full amount.My advice is - DON'T be taken in by scams such as these, use your own solicitor and if you don't have one go to one that comes recommended by friends or family.
Thank you for sharing your feedback Peter. We’re truly sorry to hear about your experience and understand your frustration. This is not the standard of service we strive to provide, and we apologise for the delays and miscommunication you’ve faced. Thank you for bringing this to our attention.
5/5
TrustpilotFree service through Octopus so was…
Free service through Octopus so was dubious and expecting hard sell of other products, this was not the case. Derek came to my home and went through writing my Will with no pressure when making me aware of products that will absolutely be useful and important. Would definitely recommend.
We're delighted to hear that Derek provided a professional and pressure-free experience while helping you create your Will. We understand that a free service can sometimes come with expectations of a hard sell, so it's wonderful to know that Derek took the time to explain your options clearly and respectfully, allowing you to make informed decisions without any pressure. Thank you for your recommendation and for choosing Thomas Bradley Legal. We truly appreciate your feedback and will ensure your kind words are passed on to Derek.
1/5
TrustpilotReally unhappy with lack of wills
I wanted wills written for my partner and I. It took three attempts for the consultant to make it to the appointment, including two different staff members trying to set up time with me because they hadn't communicated about me being one person. It took an email to the company to stop the double chasing because they weren't listening to me when they called. The appointment was in May. The was friendly and seemed knowledgeable but that's where the good service has ended. We are nearing the end of November and we still do not have copies of our wills to sign, despite me chasing Thomas Bradley for them. They were able to set up a direct debit instantaneously but six months down the track, have not managed to deliver anything to me.
Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficulties you’ve faced. This is not the level of service we aim to provide, and we completely understand your frustration. Your feedback about the miscommunication and the lengthy wait for your drafts is extremely important to us. We appreciate you bringing this to our attention, and we want to assure you that we are now looking into this matter urgently. If you would be willing, please contact us directly at 0330 390 9200 so we can locate your file immediately and ensure your Wills are issued without any further delay. We genuinely want to put this right for you as quickly as possible. Thank you again for your patience, and we’re very sorry for the inconvenience you’ve experienced.
5/5
GoogleLisa was so helpful throughout my journey right up until the end. As a first-time buyer, these things can be very overwhelming so can’t thank them enough for their help and guidance along the way!
Thank you for taking the time to leave us this lovely feedback. We are delighted to hear about your experience with our team! We wish you every success in your gorgeous new home and please know our team are always here for you - Lisa will be so pleased!
5/5
TrustpilotPatrick was a great help and really…
Patrick was a great help and really professional in his job
Thanks for your 5 star review and we are really pleased you enjoyed working with Patrick on your documents.
1/5
TrustpilotI would definitely NOT recommend you…
I would definitely NOT recommend you use this company. We paid 3K for a will/poa/trust in June 2024 and still nothing tangible. The first draft could not have been more wrong, couldn't even spell our names correctly. They have provided nothing since, ignored phone calls, emails and now even a complaint gets you nowhere. we had approached them primarily as we have a disabled daughter we need to leave provisions for. They don't care about that or anything. We are progressing a legal route to get our money back. I would absolutely urge you to NOT use this company. Just read the recent reviews, its all real they are really this bad.
We’re very sorry to hear about your experience, and we fully understand how concerning this situation must feel for you and your family, especially given the importance of planning for your daughter’s future. The issues you’ve described are not reflective of the standards we expect from our service, and we appreciate you bringing them to our attention. We want to ensure this is looked into properly so we can understand what has happened and address your concerns as a priority. Please contact our client care team directly at 0330 390 9200, quoting your reference if possible. This will allow us to review your case in detail and work towards a resolution as quickly as possible.
1/5
Trustpilot(LEGAL FIRM) should be called COPY & PASTE
The company has no respect for the customers, all about dwindling money from the customers. Paid for a trust was charged thousands and then found that everything is COPY & PASTE. Nothing is genuine in the company even the consultant that came out to see me after many, many re-bookings, so many EXCUSES ( car broke down, consultant is ill, too far to get to you) had no ID, was not QUALIFIED, his communication with the customer was SHOCKING, SWEARING in every sentance. They have no shame calling themself's a LEGAL FIRM. Nothing in this company is legal at all. All DOCUMENTS they provide are all COPY & PASTED from GOOGLE.
We are very concerned to read your comments and are sorry to hear that you feel this way about your experience. What you have described does not reflect the standards we expect from our team or the service we aim to deliver. We take all feedback seriously, especially when it involves conduct, professionalism, or the quality of our documentation. We would really appreciate the opportunity to look into this matter properly and understand what has happened, as this is certainly not the level of service we strive to provide. Please contact our client care department at 0330 390 9200 with your details so we can investigate this as a priority and work toward resolving your concerns.
5/5
TrustpilotDave Jandu
Done will, trust and power of power of attornay with a lovely man named Dave Jandu. He made me feel very comfortable, and there was no pressure whatsoever. He explained everything in great detail in a language I could understand without technical jargon etc. I would highly recommend Dave Jandu and Thomas Bradley. Thank you Dave
1/5
GoogleContacted this company through free will recommendtion. Year past August so far have never returned one call still not provided service as promised but took my money fast enough. I am once again awaiting a call. I am now asking for a full refund and depending on how today gose will decide if I take this further and report them to the relevant people to protect people's rights when dealing with solicitors
Thank you for bringing this matter to our attention. We are truly disheartened to learn abut your experience with our team. We pride ourselves in providing accessible estate planning to everyone, aiming to make the process as simple and stress-free as possible. We are disappointed to learn that you feel this has not been your experience. We invite you to speak directly to our clint service team at 0330 390 9200. We thank you for your patience.
1/5
GoogleMy husband and I had dealings with this company in November 25. We were promised our paperwork within 6 weeks and still waiting. I have sent them a couple of emails and to date have not recieved any correspondence from them. We paid them a large sum of money and are now getting worried that we are being totally ignored and feel we have made a big mistake
Thank you for bringing this to our attention. We strive to provide an excellent service and are disheartened to hear about your experience with our company. We are eager to resolve this issue with you, can we ask that you contact our team directly at 0330 390 9200. We thank you for your patience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Bradley and Co's Glasgow office has 400 reviews across two platforms: 161 on Google, 239 on Trustpilot.
Thomas Bradley and Co Glasgow is rated 3.9 out of 5 across all 400 reviews, and 3.6 out of 5 on Google from 161 reviews.
Thomas Bradley and Co Glasgow, Jacobean House Glebe Street, East Kilbride, Glasgow, G74 4LY.
