Trusted Agent profile · Glasgow
★★★★★
403 reviews across 2 platforms
Jacobean House Glebe Street, East Kilbride, Glasgow, G74 4LY
Thomas Bradley and Co's office in Glasgow, at Jacobean House Glebe Street, is rated 3.9 out of 5 across 403 reviews on two platforms, including 161 Google reviews rated 3.6.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotDave Jandu
Done will, trust and power of power of attornay with a lovely man named Dave Jandu. He made me feel very comfortable, and there was no pressure whatsoever. He explained everything in great detail in a language I could understand without technical jargon etc. I would highly recommend Dave Jandu and Thomas Bradley. Thank you Dave
1/5
GoogleContacted this company through free will recommendtion. Year past August so far have never returned one call still not provided service as promised but took my money fast enough. I am once again awaiting a call. I am now asking for a full refund and depending on how today gose will decide if I take this further and report them to the relevant people to protect people's rights when dealing with solicitors
Thank you for bringing this matter to our attention. We are truly disheartened to learn abut your experience with our team. We pride ourselves in providing accessible estate planning to everyone, aiming to make the process as simple and stress-free as possible. We are disappointed to learn that you feel this has not been your experience. We invite you to speak directly to our clint service team at 0330 390 9200. We thank you for your patience.
1/5
GoogleMy husband and I had dealings with this company in November 25. We were promised our paperwork within 6 weeks and still waiting. I have sent them a couple of emails and to date have not recieved any correspondence from them. We paid them a large sum of money and are now getting worried that we are being totally ignored and feel we have made a big mistake
Thank you for bringing this to our attention. We strive to provide an excellent service and are disheartened to hear about your experience with our company. We are eager to resolve this issue with you, can we ask that you contact our team directly at 0330 390 9200. We thank you for your patience.
1/5
GoogleFinally received our wills today - it has taken 6 months to get here! Mistakes made throughout the process. I would not recommend.
We are pleased to hear that your Wills have arrived. Every case is unique, and as a result wait times may vary. We can only apologise for the wait time during this process. We thank you for your patience.
1/5
GoogleVery bad service, it's just unbelievable why it even exists, they collect money for the so-called free will, offer an expensive trust when they receive bank card details. their consultants forget about such things as honor and responsibility. they simply forget about customers, after thousands of calls, managers are sent documents with errors. you correct, return for correction, again the same ones with other errors. this is simply unacceptable, My husband and I have an identical situation, what i read in reviews , from May to today. We have received so much stress that I would never have thought that we would trust our data in the hands of unnecessary lawyers. In July, the documents were under pressure from our side, many calls, many messengers, documents were signed, including a witness from our side, and in September, when we requested our original documents, they shifted the blame from one to the other, as a result they reported that we had missed the signature, although this is not true and then they re-sent the documents for signature with errors!!!. And in the main office, when we called , checked in the system, it was indicated that we had submitted the document for amend. And our lawyers simply disappeared from sight, they do not answer calls, emails, or the manager. This was the last straw, we suspended our payments, and hired a lawyer for advice on how to resolve the issue. This is unacceptable, such lawyers do not protect, but simply collect money from people for poor-quality service
We’re sorry to read that your experience has caused you so much frustration and disappointment. What you’ve described is certainly not the level of service we aim to provide, and we understand how distressing it can be when communication or documentation processes don’t meet expectations. Although we can’t discuss personal details publicly, we’d really like the opportunity to review your case in full and ensure everything is resolved properly. Please contact our client care team directly at 0330 390 9200 so that we can prioritise this matter. We take all feedback seriously and are continuously reviewing our internal procedures and communication standards to make sure every client receives a professional and transparent service. Thank you for bringing this to our attention.
1/5
GoogleIf you want it done badly, go to Thomas Bradley. A truly shocking company to deal with. They claim they welcome feedback but if you give a bad review on their Facebook page they quickly block you. They held onto a large sum of our money for months and only refunded us this week after over a dozen emails, most of which were ignored. Do not trust this company with your money and don’t trust them to deliver what you actually ask for. If they treat their staff as abysmally as they treated us they will end up in an industrial tribunal, repeatedly ignoring you is a form of bullying which is how we were treated from the moment we raised a concern. I can’t recall ever experiencing such poor customer service, especially from top management. Keep well clear
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with us did not meet your expectations. We understand how frustrating delays and communication issues can be, and we regret that you felt let down during this process. While we cannot discuss individual cases publicly for privacy reasons, we can assure you that your concerns were taken seriously and have since been addressed internally. Our aim is always to provide clear communication, timely resolutions, and a professional service, and we’re reviewing our procedures to ensure situations like this don’t recur. We appreciate your comments and wish you the best moving forward.
5/5
TrustpilotFree will service
It was really convenient to have the meeting at home. Mike Slade was friendly, knowledgeable and efficient.
1/5
GoogleExtremely Poor Legal Advice and Service, Avoid Thomas Bradley & Co Solicitors Our experience with Thomas Bradley & Co has been extremely disappointing, and I feel it’s important to warn others, particularly those considering them for Lasting Power of Attorney, estate planning or Trust work. The firm advised us to create a Trust for my mother and grandmother’s property, but the advice was incomplete, misleading, and potentially negligent. We were never properly informed about the serious implications relating to care home fees, Capital Gains Tax. Given my grandmother’s age and health, these risks were foreseeable, yet never discussed. Had we proceeded, the Trust could have been deemed deliberate deprivation, exposing us to significant care costs. The paperwork prepared was also full of basic errors: • My mother’s name was spelt incorrectly • A solicitor signed and witnessed their section before my mother or grandmother completed theirs • My mother was told to sign despite these issues remaining unresolved This shows a clear lack of care and raises serious procedural concerns. Since October 2024 we’ve faced constant delays, poor communication, and no accountability. Repeated chasers have gone unanswered, and the original property deed we provided has still not been returned. We raised a formal complaint and requested a refund due to what we believe is professional negligence. Despite this, no response has been received since 12 July 2025. This situation has caused huge stress, uncertainty, and potential financial harm. We have no confidence in Thomas Bradley & Co’s professionalism or integrity and strongly recommend others avoid this firm and seek advice elsewhere. EDITED TO ADD Very disappointing that this seems to be the only way to communicate, through leaving bad reviews. I left a review on the 5th of October due to ongoing, unresolved issues. In your response, you asked me to get in touch, which I did on the 6th of October. I was told the matter needed to be escalated to a director and that I would receive a return call by the close of business on the 7th of October 2025. It is now after 9pm on the 7th, and I have still not received any contact. For clarity, a formal complaint was already submitted through your complaints process on the 7th of July, as per your own procedures. All of my contact details were also left with both Uwin and Mark McGuire. Despite following your process, calling when requested, and being promised a follow-up, there has been no communication. It’s completely unacceptable that it takes a negative public review to prompt even the slightest response. A professional business should not operate in this way. I still want to resolve this issue and am formally requesting a refund of the money you have taken. If I do not hear from someone as a matter of urgency, I will have no choice but to escalate this further by reporting you to the Legal Ombudsman, the Solicitors Regulation Authority, and the press. Posting on behalf Mrs K Midgley and Mrs C. Crosswaite
Dear Donna, We are very sorry to read that you feel disappointed with the service you received from Thomas Bradley & Co. We take all feedback and concerns extremely seriously and are committed to addressing any issues raised in a fair and transparent manner. Due to our professional obligations and client confidentiality, we are unable to discuss the details of your matter publicly. However, we can assure you that we have a clear internal complaints procedure, and our team has been actively reviewing your concerns in line with that process. We would welcome the opportunity to resolve this directly with you. Please contact our team directly at 0330 390 9200 so that we can discuss the matter further and work towards a satisfactory resolution. Thomas Bradley & Co, aims to provide clients with accurate, careful, and professional advice, and we regret that your experience has not reflected the high standards we strive to maintain.
5/5
TrustpilotAlan Holmes came to take our details
Alan Holmes came to take our details, bang on time, explained every thing very quickly extremely politely and professionally, what an asset to your team.. felt comfortable with his explanations and service and highly recommend his service to any one .. thank you so much .. really nice and thoughtful man
Thank you for your recommendation and for sharing the great experience you had with Alan, I will be sure to let him know :)
5/5
GoogleOur Estate Agent Kevin Farr did a fantastic job of supporting us through out the process He took care of the viewings and gave us feedback after each one. Kevin was available whenever needed and stepped in when lawyers where slow to respond He went above and beyond and was able to secure a second buyer with 2 days after the first buyer fell through I would highly recommend Thomas Bradley and would definitely work with Kevin again
1/5
Trustpilot6 months to produce a will.
It has taken 6 months to produce simple mirror wills. Names were spelt incorrectly, poor communication. I would not recommend.
We are saddened to learn about your experience. Every case and situation is unique and as a result wait times may vary. We thank you for your patience throughout this process.
5/5
GoogleWe have had prompt responses to any queries. Our case worker Patrick Goodfellow was excellent, he explained everything for me, was massively helpful and no question went unanswered. Everything has gone through really smoothly.
Thank you for taking the time to provide us with this lovely feedback. Our team strive to provide an excellent service, and we ae delighted to hear that this has been your experience - Patrick will be so pleased.
5/5
GoogleA very high 5☆recognition to Mr Mark McGuire(senior estate planner),he is a complete credit to Thomas Bradley & Co. His expertise in dealing with my 79yr old Mum with early dementia to set up her Will & affairs were done with great guidance & compassion. A bonus coming out to her home & returning on completed documents to be a witness, all in wich made it a more personalised professional experience. I will go onto to use Mr McGuire for my own future business & highly Recommend to All. Jaq Mullen
Thank you for taking the time to provide us with this lovely feedback. We are delighted to hear about your experience. Our team work hard to ensure the estate planning process is as simple and efficient as possible . We will pass your kind words over to Mark - he will be so pleased.
5/5
TrustpilotIve Just had a visit from your agent…
Ive Just had a visit from your agent Alan Holmes,we sorted out my will in minutes and then he explained very simply about lasting power of attorney and the benefits.I signed up for that too,he's a lovely man who took time with me and also gained acceptance from my dog.I highly recommend him x
Thanks for your kind feedback. We’re delighted to hear Alan made the process clear and comfortable for you, we’ll be sure to pass on your lovely comments to him
5/5
TrustpilotAlan Holmes visited today as arranged…
Alan Holmes visited today as arranged to carry out my wishes for a will. He was very professional, courteous, polite & prompt explaining everything throughout our meeting. Went into great details also on power of attorney & probate in laymans terms. I could not be more impressed with the service caring & compassionate.
Thank you for your kind review. Alan will be thrilled to read your comments.
5/5
TrustpilotHad a good experience with Thomas…
Had a good experience with Thomas bradley legal they have done our lasting power of attorney so went to them for my will would recommend them first rate i had complex will and nothing was too much trouble to them brilliant G kelly
Thank you for your kind feedback and recommendation. We're delighted to hear you had a positive experience with Thomas Bradley Legal and that we were able to assist with both your Lasting Powers of Attorney and your Will. It's great to know our team could help with your complex Will and make the process as smooth as possible. We really appreciate your support.
1/5
GoogleFirst port of call Angela was brilliant then I spoke to the obnoxious Ian who was aggressive from the get go - insisted that my location was in Scotland (it isn’t) then said if I’m in England they couldn’t help me, deary me, he needs to be retrained because they cover the whole uk etc. It was a horrible experience and wasted my valuable time - Ian needs to go back to Charm School and get his money back as it obviously didn’t work - did it, quite frankly I’m disgusted !!!! Avoid these unprofessional and unpleasant people apart from Angela who was lovely!!!
5/5
GoogleHaving to move from a top floor flat (due to age) I dropped into Thomas Bradley to ask about a legal part of my move. First person I met was Lisa who went through all aspects of buying and selling property. She efficiently sorted out home report and photos for the sale. She also was present for viewings. The most important thing for me was she kept me informed throughout the process. The whole process was very helpful and would certainly deal with them again if I ever move home.
Thank you so much for taking the time to share your kind words. We’re absolutely delighted to hear about your positive experience with our residential team. Providing clear, supportive guidance through what can often feel like a complex process is something we take great pride in, and it means a lot to know this came through in your experience. We’ll be sure to pass your feedback on to Lisa, she will be thrilled to hear your appreciation. Feedback like yours not only recognises the hard work of our team, but also inspires us to continue delivering the highest level of service to every client we work with. If we can be of assistance again in the future, please don’t hesitate to get in touch!
1/5
GoogleHi i started to make a will with thomas bradley in febuary ,its is now july and my mums will has not been sorted,they never reply to my emails ,phoned on many times,spelling mistakes,made a complaint which was waste of time,i received a phone call to tell me it would be sorted ,but never happened,it should of took weeks not months,i have asked for a refund so i can go and sort my mums will somewhere else,which they said they said i would have to pay for a service which has been terrible from day one ,i have now got to phone again for paperwork with no spelling mistakes,this is the third time,total nightmare
We're very sorry to hear about your experience and the delays and communication issues you've described. This is far from the level of service we aim to provide, and we sincerely apologise for the frustration this has caused. We take your feedback seriously and are looking into the matter internally. If you're open to it, we’d appreciate the chance to speak with you directly to work toward a resolution. Please contact us at 0330 390 9200.
1/5
GoogleHad multiple calls spending a few hours on them to arrange our wills, but never heard back. Chased multiple times and was eventually told the person who took all our information had left and someone else would get in touch to organise again but unsurprisingly never heard back. Would 100% avoid, extremely poor service
Thank you for bringing this to our attention. This is not the standard of service we strive to provide and are disappointed to learn about your experience. Can we ask that you contact our customer service team directly at 0330 390 9200 and a member of our staff will resolve this for you. We thank you for your patience.
1/5
TrustpilotSigned up for wills and powers of…
Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promised today (12/11/25)at1630 nothing. Gave them 24hrs in earlier call ,after reading reviews I'm now contacting bank to commence sec75 refund. Absolutely disgusting service, wish I'd read reviews earlier, I'd never have let their rep in my house
We’re very sorry to hear about your experience and completely understand how disappointing this situation must feel. This isn’t the level of service we want any of our clients to experience, and we appreciate you bringing it to our attention. Our team would really like the opportunity to review your case and ensure your refund is handled promptly. Please contact our client care department directly at 0330 390 9200, quoting your reference if possible, so we can resolve this for you as soon as possible.
5/5
TrustpilotSteven Bradley has just visited my home…
Steven Bradley has just visited my home to take instructions for my will. He has been efficient, friendly and very knowledgeable. He has given me some very good advice. Very happy with the service and will recommend you to others, thank you
Thank you for your kind words. We’re delighted to hear that Steven provided such efficient, friendly, and knowledgeable service, and that you found his advice helpful. Your recommendation truly means a lot to us!
5/5
TrustpilotSteven Bradley was excellent explained…
Steven Bradley was excellent explained everything well gave us great advice very knowledgable made us feel at ease will be in touch to help with other services great experience
Thank you for your kind words. We're delighted to hear that Steven provided clear advice and made you feel at ease throughout the process. We appreciate your feedback and look forward to assisting you with any future services you may need.
5/5
TrustpilotSteven Bradley came to do my mums will…
Steven Bradley came to do my mums will gave us both really good advice arrived on time would recommend will be contacting Steve again to help myself great service
Thank you for your kind review. We're delighted to hear that Steven Bradley provided you and your mum with helpful advice and a great experience. It's wonderful to know that Steven arrived on time, answered your questions, and made the process straightforward. We appreciate your recommendation and look forward to assisting you in the future. Thank you for choosing us. 😊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Bradley and Co's Glasgow office has 403 reviews across two platforms: 161 on Google, 242 on Trustpilot.
Thomas Bradley and Co Glasgow is rated 3.9 out of 5 across all 403 reviews, and 3.6 out of 5 on Google from 161 reviews.
Thomas Bradley and Co Glasgow, Jacobean House Glebe Street, East Kilbride, Glasgow, G74 4LY.
