5/5
Toni was very efficient!
Agent replied · 19 June 2024
Hi Patrice, thank you for leaving your 5 star Google review. Toni and the team are delighted. Please reach out if we can be of further assistance.
Trusted Agent profile · Glasgow
★★★★★
427 reviews across 1 platform
8 Eagle Street, Glasgow, G4 9XA
TAY LETTING's office in Glasgow, at 8 Eagle Street, is rated 4.5 out of 5 across 427 reviews on 1 platform, including 427 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for TAY LETTING, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
Toni was very efficient!
Hi Patrice, thank you for leaving your 5 star Google review. Toni and the team are delighted. Please reach out if we can be of further assistance.
5/5
I’ve been a landlord with Tay Letting for over 10 years. The staff are professional, knowledgeable and I’ve never had issues with tenants, long voids or compliance standards. Regular reviews mean you can stay on top of maintenance too. I highly recommend Tay to both tenants and owners, they won’t let you down.
Hi George, huge thank you from all the team at Tay Letting for your kind words. We appreciate you taking the time to leave such a lovely 5 star review. It means the world to hear we are getting it right! Please let us know if we can be of further assistance, we would be delighted to help.
5/5
My partner and I moved into our flat recently and our property manager, Sam, has been helpful and friendly throughout. Any issues that have arose have been addressed quickly by Sam, and they have always replied to our enquires in a very timely manor. It has made the stressful nature of moving into a new property a lot easier.
Hi Calum, Sam and the team at Tay Letting are delighted you took the time to leave us such a lovely 5 star review. Please let us know if we can be of further assistance
5/5
Excellent service as always thanks Megan, Toni & Lauren
Hi Craig, thank you for taking the time to leave your 5 star review. Megan, Toni and Lauren are delighted to be thanked personally.
5/5
I have been renting a property through Tay Letting for over two and a half years. Throughout this time, the service has been fantastic! Any issues with the property have been resolved quickly and efficiently. Overall a great letting agency with impeccable service. For anyone who is looking to rent a property, I would strongly recommend Tay Letting.
Hi Mandy, thank you so much for your lovely 5 star review! We work so hard to look after our tenants and landlord and strive to deliver the best customer service possible. Thank you for taking the time to recognise that. If we can be of further assistance please reach out, we would be delighted to help!
1/5
I would just like advise people that I am annoyed and unhappy with this company’s customer’s service 2nd property I was supposed to be viewing with this company and on the day of the viewing they have cancelled both times. This has just wasted a lot of my time and I feel I have been let down. like I said this is not the first time in a matter of weeks.they have truly tarnished there reputation as I can see from other reviews
Hi Vaseem, Sorry to hear you are unhappy. Properties can be let very quickly. I hope we can assist in finding your next home.
5/5
Service provided by Tay letting was excellent. Many thanks to Lucy.
Thanks for positive feedback and the 5 star review.
5/5
Lauren Campbell and Scott were great in the tenancy handover process!
Hi Pedro! We, at Tay Letting, are thrilled you took the time to write your 5 star Google review! Lauren and Scott work hard to deliver tip top customer service, and to be recognised for this is just great! Thanks again!
5/5
Kirsty was very helpful and quick to respond to everything!
Hi Grant! Thank you so much for taking the time to leave us at Tay Letting a 5 star review! Kirsty, as we are, are thrilled you are happy with our service.
5/5
Newton appliance services have just joined working with Tay letting and I can see this is start of a solid working relationship. The girls Sam, Sydney, Lucy, Teigan, Louise, Megan and Lisa are all easy to work with and true credit. We look forward to working with you all. Lindsay and Newton Appliance Services team
Hey Lindsay and team! Thank you so much for for the lovely shout out to our Maintenance team. They work so hard to go the extra mile, so it means a lot for you to recognise them in this way. Thanks again!
1/5
I went to view a property yesterday and I didn’t receive the application after the viewing. Why would you book us in then!!! It’s a shame because I called last Friday and you said there are no viewing till Wednesday 20/9/2023. I was one of the first people who viewed the property.
Hi Aamal, thank you for your review. We would love to discuss your feedback with you. Please feel free to contact us directly.
5/5
The property manager, Sam Wigham, is incredibly professional, responsive, and accommodating. His communication is excellent; any maintenance issues or questions I've had were addressed promptly and efficiently. The property is always well-maintained, and concerns are dealt with promptly by a friendly and skilled maintenance staff. Tay Letting truly goes above and beyond to ensure that their tenants are comfortable and happy. I highly recommend them to anyone looking for a reliable, professional property management company.
5/5
Have been renting a flat under Tay Letting for the past year. Really quick and clear communication, they never leave with you an issue and get everything sorted right away. Sam W has been fantastic in dealing with our queries, really friendly and professional. Would highly recommend!
Hi Rob, thank you for leaving your lovely 5 star review! Sam and the team at Tay Letting are delighted to hear you are happy with our communication and professionalism. We work hard to deliver the best possible customer service, and to be recognised this way means the world. Thank you again.
5/5
All the staff are friendly and professional, and they are very responsive. We rented a flat through Tay Letting for over 6 years and had a positive experience, with issues being resolved fairly quickly and in many cases earlier than the …
Hi J, Jack, Lauren, Toni and all the team at Tay Letting for your fantastic Google review! It is amazing to hear from you that we are delivering the best customer service, as we strive to do and we thank you for taking the time to do so. it is much appreciated. Please let us know if we can be of further assistance.
1/5
To whomever responded to this rating, please let yourself be known. Unfortunately, due to not signing your name, I am unable to tell you all of the issues that we've had with Tay Letting directly and privately. I am disappointed that whoever is in charge of making your Google Maps Reviews presentable, commented on a rating I posted to tell me there are no issues.
Hi Fay, we’re sorry to have received 1 star. We can’t see that any issues have been raised with your tenancy, and so you can perhaps contact us, and let us know if there is something you are needing help with?
5/5
Had a great experience with member of maintenance team called Sam! I had locked myself out of the flat, and was on my way to work. Sam kindly came and dropped me a spare pair of keys at my work, even after he finished work! Would recommend highly, thank you very much!
Hi Rebecca, that sounds like our Sam alright! From Sam, and all at Tay Letting, we would like to thank you for taking the time to leave a lovely 5 star review. It is very much appreciated.
1/5
Be very careful of Tay Letting they will claw any money from you that they can When you do the initial inventory make sure to take pictures of not only damage but dust, marks and spiderwebs on windows etc, even take a pic if a mirror is streaky as we had the place cleaner than when we moved in but they will shift out the washing machine to find your dust, and if theres dust on the stuff in the cupboards like the hoover and its still there when you leave, they will charge you, even if you never touched it once Also, dont let them in to do viewings at all until the checkout has been done as they will come in and make a mess and break little things like light bulbs then charge you hundreds for it Terrible money grabbing company They will act all nice when you are there then try and get everything you have, do not trust them
5/5
Can’t praise these guys enough so efficient and professional top drawer company. Particularly Yasmin Chau . Nothing is ever a problem . Bravo 👏🏻 …
5/5
I had a great experience renting with Tay Lettings. I found the team to be friendly and professional with all communications and quick to respond to questions or maintenance queries. Check-out was a smooth, stress-free process with Lauren. I would highly recommend Tay Letting to anyone looking to rent a property.
Hi Molly, thank you so much for the lovely 5 star review you left the team at Tay Letting. Our check out team work hard with tenants to ensure the process is as smooth and stress free as possible. For Lauren to be recognised in this way is much appreciated!
5/5
As a contractor working with Tay for many years I can say they are one of the better agents out there, good team working hard day in day out, special shout-out to Samantha and Karen on the front desk for always being friendly and helpful, keep up the good work.
Hi Paul, thank you so much for taking the time to leave all at Tay Letting a lovely 5 star review. Samantha and Karen are chuffed to bits to get a shout out too! Thanks again Paul!
5/5
I have been using Tay Letting for three years to rent my property and the service has been nothing short of exemplary. Marc and the team are consummate professionals who always go above and beyond to make the entire experience as seamless as possible. I have recommended Tay to friends, family and colleagues, all of whom have had a similarly excellent experience.
5/5
Great support for tenants. I would recommend Tayletting and am most happy with Customer adviser Sam Wigham whose supports immediately without any delays.
5/5
I've had an excellent experience with Tay Letting Glasgow. All of my queries have been answered promptly. Props to Lucy, my lettings negotiator, who has been incredibly helpful. The whole process was very smooth, from viewing the property to collecting the keys. I'll definitely use this letting agency in the future.
Thanks for taking the time to give us and Lucy a 5 star review. We glad the move in process worked well for you.
5/5
Excellent service from start to finish. Stuart was fantastic to deal with. Highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Hi James, thank you for your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: TAY LETTING, Glasgow won Trusted Agent.