TAY LETTING Glasgow reviews

★★★★★ 5/5

Google

Loved the service from the team, Always quike response.... especially Aaron who helped me finding a wonderful flat

Dilip · 24 August 2023

★★★★★ 5/5

Google

Teigan has been very helpful with everything we have asked and has always been quick to respond.

Rebecca · 24 August 2023

★★★★★ 5/5

Google

As a contractor we have and are working with many letting companies but none better than Tay letting and its fabulous team. Every one is committed to providing a first class and professional service. A particular mention for the end of tenancy Managers, Megan Bentley, Toni Cochrane and Lauren Campbell. Keep up the fantastic work that you do. Scott and Jim Hutton. Hutton and Co.

Jim · 24 August 2023

★★★★★ 5/5

Google

Thanks to Sam for dealing with property maintenance issues, great service, prompt and friendly : )

Laura · 24 August 2023

★★★★★ 5/5

Google

Toni Cochrane was brilliant - made the check-out process for me as a landlord very straightforward.

Ruth · 24 August 2023

★★★★★ 5/5

Google

The accounts assistant of Tay Letting is very nice and professional. I have been renting from Tay Letting for more than one year and Yasmin Chau has done a great work to help with my payments. Her capability of solving issues with payments is wonderful, especially with my card payments. I would highly recommend Tay Letting for anyone searching for a rental in Glasgow.

Hao · 24 August 2023

★★★★★ 5/5

Google

Thanks to Sydney for her help in rectifying a repair request quickly and efficiently!

Josh · 23 September 2023

★★★★★ 1/5

Google

I wish I could give a lower rating. Incompetent would be the best word to describe them. Highlights include: When I had found a replacement for my original flat mate, they initially told me i would need to physically move out with all of my belongings for a few days (in the dead of winter) so they could carry out a inventory. Only backing down when I pointed out how absurd this was. Messed up my the safe deposits Scotland account when my original flat mate moved out so that his name remained on the account causing him to not receive his deposit until around a year after his departure (when i moved out). Left my name on the lease for around 3 months after i moved out, despite the other tenant remaining in the flat and paying the full rent. When asked why this was, their response was ' i don't have an answer for you, sorry about that' As a result of the above I then get charged for cleaning fees when the other tenant moved out, despite not living in the flat FOR 3 MONTHS and having no control over the cleanliness of the property when the report was carried out. Being chased for rent for a flat I no longer lived in. Being sent receipts for rent payments for a flat I no longer lived in. Being called by Tay to be asked if my old flatmate had found a replacement for me after I moved out. Being ignored when asking about the return of my deposit. Having to get Safe deposits Scotland Involved to get any response to my inquiries about my deposit. Lack of communication, lack of professionalism. Just a god awful experience. My expectations were already at rock bottom for any letting agents, but Jesus Christ. I'm sure they are good for landlords, though.NegativeResponsiveness, Quality, Professionalism

Colin · 10 November 2021

★★★★★ 5/5

Google

I'm with Tay Lettings for 1.5 years. I should mention how wonderful my interactions with them have been overall. From property viewing to moving, they made the entire process hassle-free. They gently walked me through each and every step because I'm new to this nation. Sam Wigham deserves special recognition because he consistently responds quickly and finds solutions to all of our problems.

Divya · 24 August 2023

★★★★★ 5/5

Google

Good experience as a tenant, Sam has been very helpful with issues like repairs.

Gina · 24 August 2023

★★★★★ 5/5

Google

I've had the pleasure of working with Tay Letting and I must say, their team is absolutely top-notch. They're not only incredibly helpful, but also friendly. Building a good relationship with such a team is crucial for a repair agent like me. I want to extend a special shout-out to Sam, Teigan, Syndey, Lucy, Louise, Megan, and Lisa. You guys are fabulous!

Lindsay · 24 August 2023

★★★★★ 1/5

Google

"Nightmarish" is the first word I would use to describe my experience with Tay Letting over the last few years. For most of my tenancy the beautiful flat in a great location was enough to keep me calm when faced with the agency's rampant unprofessionalism, disorganisation, and general laissez-faire attitude to their tenants' wellbeing, but their behaviour throughout my tenancy was warning sign after warning sign pointing towards the ordeal of the moving-out process, if it can be called a process at all. Having given two months notice of my departure, every time I phoned the office to enquire about moving out, documentation, and the return of my deposit, I was met with confusion and complete ignorance from a staff who clearly do not communicate with each other nor even keep the most basic of records. Promised phonecalls were never made, emails with move-out documents never sent, and none of my emails gained a response or even an acknowledgement, which nearly cost me my chance of being able to apply for a new flat due to Tay's failure to provide a basic reference. In the weeks leading up to and following my move-out last month, I have been evaded, ignored, and flat-out lied to by several members of Tay Lettings' staff, notably my erstwhile property manager Angus Cameron, who gave me different information about the same procedures every time I called to chase him about one of the many things he had promised to send over or arrange to legally complete the move. After near-daily phonecalls from myself, my flatmate, and several family members who had to be dragged into this mess as if we were ignorant students to sort it out, I was assured my deposit would be returned by a certain date in August. Of course, it never arrived, and when I phoned to ask for an explanation, Mr Cameron accused me of having left the property in disrepair, citing water damage and mould which we had repeatedly reported to Tay during the *eighteen months* since its occurrence, via phone and email and in person during an inspection, all to no avail. Tay are content to let their tenants live in disorderly and even dangerous conditions, with repairs being put off as long as possible, if they are ever carried out at all. Eventually, having proven that the claimed damage had been reported following due process and conversed with several other members of staff, I was promised another date by which to expect my deposit, again with no results. Finally, after yet more emails and calls went unacknowledged, my deposit was released to me several days ago. I have a strong suspicion that the money was not kept in a safe deposit scheme throughout my tenancy, as is legally mandatory in Scotland, though I no longer have the energy to chase further in an attempt to find out. What the staff of Tay Letting do all day in their office is beyond me, as I have encountered not a single competent member of staff during my three year tenancy, nor one who displays the slightest interest in the wellbeing of their tenants. I'm sure the landlords who use Tay's service have a grand time, as the reviews here reflect, but I would warn any prospective tenant against renting from Tay Letting unless you want to be completely disillusioned by the lack of rights and autonomy tenants have, and by the gross negligence, incompetence, laziness, and at points bare-faced deceit Tay Letting seems to believe is appropriate to the running of a letting agency.NegativeResponsiveness, Quality, Professionalism

Murdo · 25 August 2021

★★★★★ 5/5

Google

I had real an issue with an energy supplier on a rental flat that Yasmin at Tay Letting manages. She picked up the problem when I made her aware of it and she sorted it within 1 day - I had been at it for weeks. She is a very competent agent, and I would highly recommend her, and because of her Tay Letting. People make the business and she's excellent.PositiveResponsiveness, Quality, Professionalism, Value

Jane · 20 June 2022

★★★★★ 5/5

Google

Carly was great, a quick and smooth process from start to finish

Fergus · 23 September 2023

★★★★★ 4/5

Google

Sam is a credit to the team and lovely to chat to :)

Lourdes · 24 August 2023

★★★★★ 1/5

Google

Was due to have a viewing at 84 Novar Drive Hyndland, Glasgow at 3:30 pm. This was agreed five days prior to the viewing. The agency, knowingly that I must take a train to Glasgow, have called to cancel the viewing at 2:30 pm! One hour before the viewing was due! I basically had to take a train all the way to Glasgow to get a call the viewing is cancelled and take the next train back. Very, very unprofessional to cancel a viewing one hour before its due. Really hope this does not happen to anyone else as it is very frustrating.NegativeProfessionalism

Rakan · 20 June 2021

★★★★★ 1/5

Google

My friend has been staying at an apartment provided by this agency, they came and found the apartment in terrible condition, with the roof falling through, no electricity in the apartment or heating, broken doors and overall disgusting condition with the smell of rubble and cement, they were very unresponsive to emails, did not offer compensation although it was requested with legal terms quoting the contract, they forced them to pay rent and threatened with legal action baselessly, would not recommend at all, on top of being uncooperative and downright unprofessional, they lacked complete empathy as they could not even repair the apartment in due time, the apartment did not even meet health and safety regulations. Google only allows me to give one star but if I could I would give zero.NegativeResponsiveness, Quality, Professionalism, Value

Maryam · 20 June 2021

★★★★★ 5/5

Google

Very happy with Sam at Tay Lettings. He took charge of my ticket requesting assistance with my gas boiler. I had no heat going to my radiators and the house was pretty cold. Sam acted quickly to ensure I got a technician out, and was very proactive in the follow ups. Problem now solved, thanks to his support.

Liz · 23 October 2023

★★★★★ 5/5

Google

After almost 5 years of living in a property that Tay Letting manages, I can gladly say I've had nothing but positive experience. They were quick in their replies to my emails and calls, they acted promptly to any issues I had and their maintenance team is excellent. I was really happy with everything and I'd gladly come back as a tennant or ask them to manage a property on my behalf.PositiveQuality, Professionalism

Nikola · 20 June 2022

★★★★★ 5/5

Google

Toni was of great help and efficient at providing information on time.

Mattis · 24 August 2023

★★★★★ 5/5

Google

Many thanks to Carly Smith who was very helpful.

942 · 23 October 2023

★★★★★ 5/5

Google

We live in the US and contracted Tay Letting to manage our property in Glasgow. From the outset, Lee Hardy has been exemplary in his approach and handling of our property and prospective tenants. His approach is thoroughly professional and his attention to detail is very reassuring. We feel he has taken away any anxieties we had about being long distance landlords and I would wholeheartedly recommend his company.

Ann · 21 June 2019

★★★★★ 5/5

Google

Tay Letting are a fabulous company to work alongside with . Thankyou to Amy O’Connor who first introduced me over two years ago . Along with the rest of the team her professionalism,communication and help have been first class . It’s very much appreciated . Thankyou

JERRY · 28 May 2024

★★★★★ 5/5

Google

The customer service and care from Samantha at Tay Letting was outstanding in arranging and setting up a tenancy for me at a property. Her care, communication, attention to detail and personal touch exceeded so many experiences of customer services I have had and she is an amazing example of someone who cares about the people who she is dealing with, their individual situations and how to find solutions to things . A smart human being who displays genuine care and professionally. A huge asset to Tay Letting!

Lisa · 16 April 2024