Trusted Agent profile · Glasgow
★★★★★
859 reviews across 3 platforms
First Floor, 16 Gordon Street, Glasgow, G1 3PT
Storage Vault Limited's office in Glasgow, at First Floor, is rated 4.8 out of 5 across 859 reviews on three platforms, including 84 Google reviews rated 4.8.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotStefini made the complete experience…
Stefini made the complete experience simple from start to finish .A very professional and knowledgeable young lady a credit to the company.Thank you kindly stefini.Gerry
Hi Gerry.Thanks for leaving us a great review, I appreciate your comments and its great to hear such lovely feedback. We hope to see you again soon and thanks for choosing our facility for storage. Stefini at Motherwell.
5/5
TrustpilotCustomer service outstanding. Top marks Carla.
It did what is said it would do. The pre entry paperwork was quite timely. Carla in East Kilbride was amazing. She was knowledgeable. Helpful. And went the extra mile. She is an amazing face of your company and should be rewarded for her dedication and top class service Thank you.
Hi Angela,Thank you so much for taking the time to leave us such fantastic feedback regarding the service you received from Carla at our East Kilbride site.We are very pleased to hear that you felt Carla went that extra mile to ensure your move-in process was top class.I will make sure Carla reads this review. I am certain that she will be over the moon with such wonderful feedback.Ashleigh & Carla@TeamEastKilbride
5/5
TrustpilotP & M DECORATORS
I have just hired a unit at storage vault and it could not have been easier Dionne and colin were a pleasure to talk to. Dionne walked me around and showed me a few different units so i could see which one best suited and explained everything i needed to know. Would highly recommend.
5/5
TrustpilotBrilliant service overall
Brilliant service overall, super helpful customer service.
Thanks so much for taking the time to share this feedback. We’re really pleased to hear you found the service helpful and had a positive experience with our customer service team. If there’s anything else we can help with in future, please don’t hesitate to reach out.
5/5
GoogleI am an existing office client of the company and had a great experience in transferring a vanload of office equipment into storage with them. All done within 24 hour of the initial enquiry, very professional and efficient. …
Thank you for your fantastic feedback! We're so pleased to hear your move into storage went smoothly and efficiently. It's great to know the process, from enquiry to access, met your expectations, and that the space is working well for your … More
5/5
TrustpilotI have been using the storage space for…
I have been using the storage space for about 7 months now. The main reason for choosing this company was a phone call to Jordan who was able to identify our needs and recomend the type of storage we needed. We were also able to visit and view the storage space before making our decision. I like the idea of being able to enter our storage whenever we wanted. They also have trollies available to help you with moving your items. This is not available at other units. I would recomend this company to others.
Hi James,Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear that you have had a great experience with ourselves especially Jordan from your initial enquiry to move in and that he was able to help with your storage needs and will ensure this great feedback is passed onto him.Its great to hear that that you are also happy with the facility, access times and on site trolleys to help make the move that bit easier as these are the things we pride ourselves in so thank you for the comments.Thank you for choosing to store with us, and if you need anything else during your stay please let us know and we will be happy to assist.From Deborah & Jordan team Paisley.
5/5
TrustpilotStaff trustworthy and honest
The staff are Good . They explain everything to you. Whatever they have not done right they will apologies and correct. There is honesty and transparency. The office we have is the right size for our staff.
Hi Irene,Thank you for taking the time to leave us this lovely review on your experience with us at Paisley. We are really happy to hear that you have received great service from the team and that you are happy with the office space you have chosen to rent.Thank you for choosing to rent office space with us it has been lovely getting to know you and if you need anything else during your time with us please let us know and we will be happy to assist.From Deborah & Jordan team Paisley.
5/5
TrustpilotJordan and Kenny were very helpful
Jordan and Kenny were very helpful and informative pre and during our house contents move into a unit. They were also patient and helpful during completion of paperwork.Andrew andMargaret
Hi Andrew & Margaret, Thank you taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear the you have found Jordan and Kenny helpful and informative from enquiry to move in and will ensure this great feedback is passed onto them.Thank you once again for choosing to store with us we wish you all the best with the move and if you need anything else during your stay please let us know and we will be happy to assist.From Deborah, Jordan & Kenny team Paisley.
5/5
TrustpilotColin was amazing
Colin was amazing, very transparent, straight to the point and gave precise advise on what locker I required. The deal was great value for money which I couldn't shy away from. It was truly a great customer experience. Its 5 star for me. Yemi (Dundee)
Hi Yemi,Thank you so much for taking the time to leave such a great review. I am glad you are happy with the service you received at Dundee as we want to ensure we are always doing the best we can for our customers.If you need any assistance when you are back onsite please feel free to pop into reception where we will be happy to help.From Colin & Jill Team Dundee
5/5
GoogleAn excellent service, easy to get in touch with, and helpful throughout the process.
Thank you for your kind words! We’re delighted to hear you found our service excellent and our team helpful throughout the process.
5/5
TrustpilotVery easy and professional process
Very easy and professional process. Sarah was excellent. Even thought I was a bit later than I had hoped, she kept in touch. Sign up process took no more than 15 mins.I had all my access codes and can start storing immediately.Thanks Sarah.
Hi John,Thank you for taking the time to leave such an excellent review about the service you received from Sarah- I have passed your review to her and she was ecstatic to hear about your experience.Thank you for choosing Storage Vault!Michael @ Team Bishopbriggs
5/5
TrustpilotFriendly Staff
Cara and Stefani were so friendly and welcoming when I arrived to discuss the details of storage. It was all so easy and hassle free. I was able to check out the size of the storage unit and even change my mind about size at the last minute. I’d highly recommend this storage company. The girls on sight certainly know their job.
5/5
TrustpilotSo far so good
So far so good! As a business customer we are moving out of our current yard and moving into an office in the Storage Vault Workspaces plus renting a unit there as well.The support and advise from the staff at the Cambuslang Branch has been amazing and we look forward to spending many years in the facility.
Hi Marc,Thank you for your kind words!We look forward to working alongside you over the coming years.Cambuslang Team
5/5
GoogleQuick and easy to set up. We needed immediate access to a small storage vault for a couple of months and Storage Vault provided the perfect solution. Would definitely use again and recommend.
Thanks for the great feedback! We're glad we could provide a quick and easy solution when you needed it. Delighted to hear you'd use us again and recommend us, we really appreciate it!
5/5
TrustpilotTop storage facility
My husband and have used many storage units over the years and I can honestly say that Storage Vault Paisley is by far the best. The units and the whole area are clean and well kept and the admin staff are very friendly and helpful ( especially Donna). I would recommend it to anyone.
Thank you Roslyn, you are very welcome and i thank you again for the top review. Recommend someone to store with us and you receive £100.
5/5
TrustpilotGreat service
Absolutely fantastic service from the team at Storage Vault Paisley. Everything was explained over the phone and via email by the friendly team members, prices were clear and the storage unit was clean and ready to use. I definitely recommend them and will use again in the future!
Hi Laura, Thank you for leaving such a lovely review about the team and the facility at our Paisley branch we really appreciate you taking the time to update us on your experience and thank you for choosing to store with us we are happy to hear you had a pleasant stay with us.We wish you all the best for the future and if there is anything else we can help with in future please let us know and we will be happy to assist.From Deborah, Donna & Lianne Team Paisley.
4/5
GoogleHeather and all staff were always really helpful and friendly, although I did find it difficult on a few occasions to get through to the branch on the phone but we always got there. Access was decent and the facility generally felt pretty secure. The storage itself was fine, although I felt the corridors and doors inside hadn't been thought out very well. Doors that swing both ways and not right at a corner would have made moving bigger items a lot easier. Prices were fine to begin with, but after the initial discount period were more than I'd have expected to pay, and were if I had been looking at longer term storage I'd have been likely to choose somewhere else.
5/5
TrustpilotGreat friendly professional service by…
Great friendly professional service by Storage Vault Kilmarnock, with special mention to Donna, Deborah and Alison for their assistance, help and made the whole process easy and smooth.Would highly recommend to anyone in and around the Kilmarnock area who require a storage solution.
Hi Billy, Thank you so much for the wonderful review on your experience with us at Kilmarnock, we are really happy to hear that all staff have made the whole process from start to finish easy and smooth for you as we understand how stressful it can be to move so we are happy we were able to help.It has been a pleasure getting to speak with you and once again thank you for choosing to store with us, we wish you all the best for the future.From Deborah, Donna & Alison team Kilmarnock.
5/5
TrustpilotHighly recommended!
I used this storage for a year when I had to suddenly move back to my home country due to covid. I had a great experience with this storage company, as they are very friendly and helpful with every procedure. It is also very affordable. They always replied my email very swiftly and were very kind towards my requirements. I even asked if I could move my storage to a smaller unit mid way and they quickly booked me one unit, and made sure it didn't have to waste money. Also, when I wanted to finish my contract, they kindly suggested I tell them in advance so o do not need to pay a full month fee when I am not using it anymore. Thank you very much (especially Darren Kelly) for all the support and help you gave me. I would definitely use it again if I have the opportunity, and would 100% recommend it to others too.
5/5
TrustpilotMy first experience of your storage…
My first experience of your storage facility was on 08/12/2022 until present. I was met by the lovely Jillian with a huge smile, a warm welcome & how could she help, for the clueless like me, she was & is an absolute DIAMOND 💎 of a person. Friendly, polite, extremely patient with all my queries & very helpful. Jill, as she prefers to be known..(I discovered quickly) is a fantastic front of house representative & Covault HQ can be reassured that she does the company proud. Jill follows up with calls, keeps her word & never ever sounds anything other than warm, welcoming & friendly & very knowledgeable as regards her duties/operating systems. I have only had the pleasure of meeting Colin once, very recently & he overhead me stressing about not being able to get my padlock closed & jumped right in, with a huge smile & a chuckle & shot off to close it for me. Definitely goes above & beyond. They both do & CoVault is definitely in very capable hands with both of these sterling employees!
Hi Judith,Thank you so much for taking the time to leave such a great review. I am glad you are happy with the service you received from Jill and I at Dundee as we want to ensure we are always doing the best we can for our customers.Please feel free to pop into reception or give us a call if you need anything.From Colin & Jill Team Dundee
4/5
TrustpilotGreat facility, just a few wee tweaks needed
Heather and all staff were always really helpful and friendly, although I did find it difficult on a few occasions to get through to the branch on the phone. Access was decent and the facility generally felt pretty secure. The storage itself was fine, although I felt the corridors and doors inside hadn't been thought out very well. Doors that swing both ways and not right at a corner would have made moving bigger items a lot easier. Prices were fine to begin with, but after the initial discount period were more than I'd have expected to pay, and were if I had been looking at longer term storage I'd have been likely to choose somewhere else.
5/5
TrustpilotExcellent Storage Service in Stirling
Chose Storage Vault Stirling after checking venue and several others. The units are spotlessly clean, the base platform and shared ventilation at top helped the units to stay damp free over winter months. Most of our home furniture was stored and my wife was delighted that nothing was damaged or impacted by damp.Highly recommended and all the staff I dealt with (Abi, Andrew and Kenneth) were really helpful, providing clear quotes, good instructions and attentive service.Would certainly use again, if necessary
Hi Keith,Thank you so much for taking the time to leave such a positive review, its much appreciated!We hope to see you again!Kind Regards,Abi, Kenneth and Andrew (Stirling Team)
5/5
TrustpilotI'd happily use Storage Vault again and…
I'd happily use Storage Vault again and I'd also have no hesitation recommemding their services to anyone else.Their customer service was excellent from the outset, in particular Ellice who went that extra mile each time we spoke or exxhanged emails.
Hi Mark,Thank you so much for taking the time to leave such a fantastic review, its really appreciated. We are happy to hear that the customer service was excellent especially on Ellice's' side!We are delighted you chose to store with us and we hope to see you again soon!From Abi, Kenneth, Cara and Ellice- Livingston Team.
5/5
TrustpilotGreat service from every aspect
Had items in storage for just under 3 months through Storage vault Motherwell.
Thank you for your detailed review! We’re glad our team was helpful and professional, and that your unit was secure and met your needs. Our units are unlit by design, though communal areas are lit, and access times over the Christmas break were communicated in advance. We appreciate your feedback and will take it on board for the future. It’s great to hear you found our pricing fair and competitive, and that overall your experience with Storage Vault Motherwell was positive.
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