Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleABSOLUTE GARBAGE response from the company. The majority reviews reflect the standard of your business and service.
To requite again: "Speirs Gumley Worst factors in Scotland. Over priced, unprofessional service.A really terrible business. Take your fees deliver zero service". Took large fees, then resigned.
Jackie · 7 June 2019
Agent replied · 6 June 2023
We cannot provide a detailed response to this review on a public forum for Data Protection reasons. The customers comments are misleading and do not properly represent Speirs Gumley as a business. A business decision was made to resign from the management of the property due to ongoing difficulties which we were unable to resolve, despite our best efforts.
★★★★★ 1/5
GoogleAbsolutely unprofessional, sums their reputation up. My tenanent has been sent a court order for a claim made against him by a parking company they hired they couldn't issue him a residence car permit in the whole year.hence he has through the court hassle.
Wahab · 7 June 2019
Agent replied · 6 June 2023
Good afternoon , we have been unable to trace you as a client. In order that we can fully address your issues we would be grateful if you would email further details to customerservices@speirsgumley.com. Thank you.
★★★★★ 5/5
GoogleWe have rented in numerous places and from a variety fo different landlords and managers, and our recent experience with Spiers Gumley has easily been the best we have had.
Responsive, understanding and professional, it would be very difficult to find fault.
Timothy · 26 March 2020
Agent replied · 6 June 2023
Thank you so much Timothy for your review which I have shared with all our staff. They were delighted to hear your comments and hope to see you again as a returning client in the future. Regards Joanne Knox, Client Relations Manager.
★★★★★ 5/5
GoogleMichael Mullan at Speirs Gumley dealt with my enquiry quickly and efficiently which was much appreciated.
Jen · 26 March 2025
★★★★★ 5/5
GoogleFantastic professional staff who are always fast to respond and very friendly to me and my family , even the dogs ! Great property and easy to deal with company , I am very happy and couldn't ask for more from an agent . I have already reccomemended the company to a family moving here from New Zealand as I recently moved from Australia and Speirs Gumley helped me get settled here . Thank you .
Anne · 7 June 2018
★★★★★ 1/5
GoogleSpeirs Gumley make no effort to negotiate reasonable contracts on your behalf and clearly forget its not their money they are totally wasting. Please remember that you can get together with your neighbours to look to seek to appoint another property factor.
Douglas · 7 June 2019
Agent replied · 6 June 2023
Hi Dave, it is disappointing to here that our services may not have been delivered to the standards expectant of you, therefore I would appreciate the opportunity to speak with you. Regards Joanne Knox, Client Relations Manager customersevices@speirsgumley.com
★★★★★ 5/5
GoogleI had great experience unlike the reviews. Gael helped me a lot,I moved during lockdown she is was very understanding. Highly recommended. my deposit was returned without any hassle.
thankyou SG, especially for your kind service
T · 26 March 2021
Agent replied · 6 June 2023
Thank you Tarun for posting your review, which I have passed to the relevant department/staff to be shared with. Regards Joanne Knox.
★★★★★ 1/5
GoogleTerrible service. Charge for non work
Stephen · 26 March 2024
Agent replied · 25 August 2024
Hi Stephen, I can't trace you from our database to look into why you left this review. Can you please contact customerservices@speirsgumley.com with further details so that we can help you with your concerns. Thank you
The Executive Management Team .
★★★★★ 2/5
GoogleIt's taken (x4) requests so far to get (x2) lamps changed in a stairwell. How hard can it be?
Killermont · 26 March 2023
Agent replied · 25 August 2024
Update 14.11.22 - Dear Mr Stuart, since posting the message below I have retrieved your details from our database and I am investigating this issue and why this matter took so long. I have emailed you directly to follow up and thank you for raising the concerns.
Original reply post
Dear Mr & Mrs Stuart, I am sorry to hear this and we would like to know more about it. Can you send your details to customerservices@speirsgumley.com and please be assured that on receipt someone will come back to you quickly. Thank you. Speirs Gumley Customer Service.
★★★★★ 5/5
GoogleWere really transparent from start of tenancy, all the way to the end. Stayed with them for 5 years and would stay for more had I plans to stay in Glasgow for longer than that.
-Uni Student, EU citizen
Anastasios · 7 June 2019
Agent replied · 6 June 2023
Thank you for taking the time to leave a review, we very much appreciate your positive comments and have passed these on to our Residential Letting team.
★★★★★ 5/5
TrustpilotGreat company
Great company - highly recommend them, lovely friendly hard working staff - keep up the good work
Karen · 23 January 2025
★★★★★ 5/5
GoogleI have dealt with Speirs Gumley on a couple of occasions and have been very impressed with everything they’ve done. They have responded quickly to anything that’s needed done and I only have positive things to say about them.
Andy · 26 March 2019
Agent replied · 6 June 2023
Thank you so much for taking the time to leave your review. Your positive comments are very much appreciated and have been shared with staff. Regards, Joanne Knox, Client Relations Manager
★★★★★ 1/5
GoogleUnprofessional and uncooperative. We have been asking this company to trim a number of trees shading our garden over the past two and a half years, without any success, and we are now applying for a High Hedge Notice.
Paul · 7 June 2018
Agent replied · 6 June 2023
Dear Mr Pilger, we are unable to identify you, or your property, from the information posted. Please contact customerservices@speirsgumley.com to allow us to help you further with this matter. Thank you
★★★★★ 1/5
GoogleLooks like they are posting there own fake reviews on this site! Sums them up, don’t trust them.
Terrible company which most people have to used due to outdated factor rules in Glasgow City.
Over priced and poor service
Richard · 7 June 2018
Agent replied · 6 June 2023
Your comments have been referred to our Management team who would like to address this, we would be grateful if you could email your contact details to customerservices@speirsgumley.com to allow us to progress matters. Thank you.
★★★★★ 4/5
GoogleHad a positive experience using Speirs Gumley's services to rent a property for more than 4 years. Professional service, always quick in resolving any issues raised. Would recommend to anyone looking for a letting agency!
Elena · 26 March 2020
Agent replied · 31 May 2023
Thank you Elena for your kind words, which I have passed to our Residential Lettings Department. They were delighted to know they were able to successfully accommodate all of your needs during your time with us and hope to see you as a returning client in the future. Regards, Joanne Knox, Client Relations Manager.
★★★★★ 2/5
GoogleIt's taken (x4) requests so far to get (x2) lamps changed in a stairwell. How hard can it be?
Robert · 8 November 2022
Agent replied · 6 June 2023
Update 14.11.22 - Dear Mr Stuart, since posting the message below I have retrieved your details from our database and I am investigating this issue and why this matter took so long. I have emailed you directly to follow up and thank you for raising the concerns.
Original reply post
Dear Mr & Mrs Stuart, I am sorry to hear this and we would like to know more about it. Can you send your details to customerservices@speirsgumley.com and please be assured that on receipt someone will come back to you quickly. Thank you. Speirs Gumley Customer Service.
★★★★★ 1/5
Trustpilotcrooks....
had a private flat for less than a year and a half,repeated bills for repairs of water ingress,NEVER fixed properly....now asking for a minimum upfront payment of £10000, to fix £600.000 to a £1,000.000 of damage they have not repaired since 2015...whistle ya crooks...lawyers are on it
Andrew · 12 February 2023
★★★★★ 5/5
GoogleI have been in contact with Mr Matthews about my flat in Glasgow G3. I have found him to be very knowledgeable and helpful in all matters relating to my property.
K · 26 March 2020
Agent replied · 6 June 2023
Thank you so much for taking the time to leave your review Kel. It is very rewarding for staff to hear such positive feedback, which I have shared with Mr Matthews, as well as with all our staff. Regards, Joanne Knox, Associate Director.
★★★★★ 5/5
GoogleReported a fault with the front door to my block. The auto closer was slamming the door which In turn had broken the lock itself. It was reported via email on the evening of the 12th January 2017. I received an email back the following morning saying it would be attended to and it was fixed by the time I came home from work. Fantastic customer service.
Matt · 7 June 2017
★★★★★ 1/5
GooglePay factors fees to them monthly when the grass is over grown and full of weeds the front is covered in rubbish and when you complain they do absolutely nothing
Katie · 26 March 2020
Agent replied · 6 June 2023
I am sorry and disappointed to hear that the services provided at your property have not been satisfactory, which I intend to investigate. Meantime, I would be grateful if you could contact me in order that I may obtain further information. I look forward to hearing from you. Regards Joanne Knox, Client Relations Manager. customerservices@speirsgumley.com
★★★★★ 1/5
GoogleReally poor. Avoid. Change factors.
Tia · 26 March 2025
★★★★★ 5/5
GoogleWe were tenants in a property managed by Speirs Gumley for 6 months. They provided us with excellent service and our property manager Natalie from the Glasgow branch went over and above to ensure she provided excellent customer service. They reacted quickly to issues, provided constant communication and responses even out with the regular working hours when we had concerns or any problems. Would definitely recommend.
Demi · 1 June 2017
★★★★★ 1/5
GoogleRobbers, unhelpful, overpriced cartel.
It’s clear they are all about the money regularly overcharging residents for example £85 to change a £3 bulb.
Avoid at all costs. Horrible !
J · 26 March 2020
Agent replied · 6 June 2023
As I am unable to locate you from our records, I would welcome the opportunity to speak with you regarding your comments and experience of our services. Regards Joanne Knox, Client Relations Manager customerservices@speirsgumley.com
★★★★★ 5/5
GoogleHad initially left a one star review by accident - However, my experience with Speirs Gumley over the last few weeks having moved into my new property has been good! …
Sean · 26 March 2019
Agent replied · 31 May 2023
Thank you Sean for your review. It was nice to speak with you and to assist with your queries regarding our services. Thank you for your comments regarding the upkeep and condition of the property which I have shared with your Property Inspector. Regards Joanne Knox.
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