Speirs Gumley Residential Letting Ltd Glasgow reviews

★★★★★ 5/5

Trustpilot

Problematic Plumbing Issue

Well it’s not often that I have been pleased with my factor but on this occasion the service that I received from Olivia has been outstanding 👍🤩 I reported a plumbing issue and she reacted immediately by both emailing me, phoning me and organising a plumber to call that day. The plumbers were also excellent, identifying and rectifying the problem. 🤩

Mary · 13 May 2026

★★★★★ 5/5

Trustpilot

Lynne Alison has been outstanding and…

Lynne Alison has been outstanding and very efficient as our Factor Agent. Lynne has been very professional and gets things done. With reference to our experience, we cannot understand why Factors get such a bad reputation. We have had Lynne representing Spiers & Gumley for 9 1/2 years. We have loved having a great factor, where all outside maintenance, repairs and building insurance is covered. Having by a Factor is far cheaper than being responsible for all those bills. Only regret, is we wish Lynne was our factor where we are moving to at Towans Court!

Sabrina · 3 December 2025

★★★★★ 5/5

Trustpilot

Outstanding service and support

It’s less the company and more about one of the property managers - Susie Robertson. A company is only as good as the people who work for it and having dealt with a few property managers over the years, Susie was a breath of fresh air. Her communication was excellent and her help to me was second to none. She is a great ambassador for the company.

J · 18 March 2026

★★★★★ 5/5

Trustpilot

As a member of the Lansdowne Residents…

As a member of the Lansdowne Residents Committee, I have always found SPEIRS GUMLEY staff to be extremely efficient and helpful in dealing with any queries/enquiries. Susie Robertson who is the Property Manager responsible for our Estate is always available to advise and assist us with problems that may arise in a timely and helpful manner.

Avril · 30 May 2026

★★★★★ 1/5

Trustpilot

Extremely unpleasant to deal with - ignorant, arrogant and abrasive

Extremely unpleasant to deal with, dismissive and passive-aggressive. Our property manager is ignorant towards major issues we, as owners raise and when asked to provide documentation to support certain decisions - we are ignored or just asked to pay. All communications are defensive. Bills are not explained, decisions not backed up. When alluding that multiple owners have complaints it's brushed off as 'everyone else is happy, it's just you' which is not true.

Karol · 9 September 2026

★★★★★ 5/5

Trustpilot

Helpful and efficient

I got in touch recently about potholes near the entrance to the parking at the back of our flat. Susie was extremely prompt and helpful in her reply. She also followed up with extra information she received at the residents' meeting.

Margo · 19 May 2026

★★★★★ 3/5

Trustpilot

Matter was only resolved after a unsatisfactory response at first.…

When I called on Monday I was advised someone would attend soonest then I got text saying it would be next week, this was not acceptable as either the security entry would have to be unlocked or I would have to attend to open door when necessary, even though I have MS which limits my ability at times. I then called again and thankfully Mandy became aware and matter was resolved as repair man appeared with an hour and repaired system with an hour or so. Thanks to the competent working of Mandy.

Gordon · 10 July 2026

★★★★★ 1/5

Google

I reported a roof leak December 31. It was end of March before it was handled and the flat could be reinstated. Problem is that it's still not fully handled. They fixed half of the roof and never investigated the other half despite their own expert leak investigator stating that it was necessary. Speirs instead sent a letter to all the owners stating that the investigator said it was fixed, when this is the opposite of what he said. What I don't understand is why lie? I tried calling the exec director and emailing the CEO and neither returned my message. My property manager has written that she will not be calling the leak investigator. The senior leadership refuse to call me back and address the fact that a lie was knowingly sent to all the owners (it was in an email to me weeks before it was formally sent to the owners, and I promptly replied to correct it. Instead of correcting the information, they included it in the letter proving that they are spreading false information intentionally) so again, why? What is Speirs afraid of? Is this an ego thing? Do they financially benefit from denying repairs? I've been fully available to address this, but no one has even come to the roof or met with the contractors and me! The Speirs office is 10 meters from my building yet I let the contractors in and met with them all and Speirs has been absent from the job site. Something isn't right here. It makes no sense. It's like they want to be authoritarian to the point of inaccurate yet pass the responsibility for the day-to-day to me. Speirs, if you are reading this, something is deeply broken with your internal processes, and I am calling on you to fix this. It would start with taking an interest in my experience as your client. Response to owner's reply: Your response did not seem tailored to the specifics of my review. I'm not talking about the contractors or the length of time, which also concerns me but less so than the communication issues. As for the "let's take this offline" and the management email you provided...I sent all of this to that email 24 days ago so where are you? I don't make claims unless I can back them up, and I can back up every statement in my review.

Sarah · 29 March 2025

★★★★★ 5/5

Trustpilot

Help resolving an issue

Susie Robertson contacted us because she was visiting our area and offered us the chance to raise any issues. Susie arrived and we explained the issue and she went about trying to get it resolved by making contact with GGC. She kept us informed at each stage of the process to get the issue resolved. We only hope GGC are as efficient as Susie to get their side of the matter resolved.

Eddie · 7 August 2026

★★★★★ 1/5

Google

****BEWARE**** I lived in an area, where S&G managed the grounds, but moved in July 24. I paid around £10 per month for things like grass cutting, playground maintenance, and general upkeep which I thought was to a reasonable standard ( but you had a very limited say, when it came to desicion making.) When I moved in to my property in 2016, I paid a £100 deposit, which I was told they would return to me when I moved out ( as long as there are no arrears when i sold up). Turned out they lied !! I noticed that the balance was -£14 when I moved out in July 2024, due to recent work on the local playground. I therefore expected £86 to be refunded to myself ( I am fully aware this is not a large sum, but it's the principle, and the excuses from S&G afterwards) Another matter that I found concerning is many 'deductions' on their statements are extremely vague, with no explanation to what the deductions are for ( eg Apportion fee ) I asked for an explanation to where MY money went, but they kept sidestepping the question, by fobbing me off with an e mail a fully qualified lawyer would fail to understand. Personally i found the staff rather rude and abrupt in my dealings, and im not alone in saying that ( though the management at S&G are happy to turn a blind eye !!) I also noticed that other review sites, such as Trustpilot, All Agents etc that other people don't particularly have a positive experience with S&G. Im just glad (and relieved) that I don't need to give S&G another penny (that they can rob from me !!) and more importantly have a company acting like big brother, insisting how the area I live in should look, while making a nice sum in profits, with very limited say from customers / clients. I have enclosed proof of my idea of a vague deduction in my final statement,and as you see ( as mentioned above) no explanation what the deduction is for. As i was unhappy with their final response, i asked them who they were regulated by, in which they totally ignored me ( prompting this review ) My advice is please try and stay clear from doing any buisness with this company, as its all for them and not the customer / client. I was also furious that they somehow manage to turn my initial deposit, into a debt days before i moved home ( In my mind this shows that their is no end to their GREED, and how they dont hang their heads in shame is beyond me ) ****UPDATE***** : After reading their reply, i find their response "astounding". They claim modest deductions occur, but in my case they fail to explain what for. They claim they have profesional staff, but many reviews left by clients seem to question this. When i informed them that i was leaving a negative review, i was met with a reply all in block capitals and extremly threatning. Yet another uk based company where GREED is thier core values !! I paid them to keep the area tidy, presentable, safe etc. Its MY house ( nothing to do with them, so any charges against me, for example to change names when i moved is theft, as in my mind they have crossed the line of greed !! ). They are NOT my landlord so have no right taking money connected to MY property !!

Alan · 21 April 2026

★★★★★ 5/5

Trustpilot

Ann was very helpful this morning

Ann was very helpful this morning. Now know what’s happening going forward 👏👏

A · 25 August 2026

★★★★★ 4/5

Trustpilot

Since Allan taken over our property

Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up. Only taken 1 star off because of charges so high ( but suppose you get what you pay for) sad to say not always been as good.

Anne · 10 August 2026

★★★★★ 5/5

Trustpilot

Always friendly and helpful

Olivia is always friendly, helpful and attentive. I can only imagine the logistical complexity of coordinating work at such large developments and I think that Olivia and the team at Speirs Gumley do a great job. Thanks!

Scott · 4 February 2026

★★★★★ 5/5

Trustpilot

Professional, responsive and friendly

I recently contacted my property manager Susie regarding cladding remediation works. She took the time to provide a very detailed response for me, which I am sure she must have given to other owners. I work with a lot of factors in Glasgow and find SG to be the best of them

Eric · 18 September 2026

★★★★★ 1/5

Google

I'd prefer one star. An appalling company. Read its values on its website. They'll make you chuckle. An absolute riot of lie after lie after lie. It’s now taking to review-washing. It had to happen. I mean it couldn’t allow all those REAL reviews to get in the way of its fantasy: only saints work at Speirs and Gumley. That is, if saints worked for the Stasi? It's a bullying company that constantly put obstacles in the way of providing accurate accounting and acquiring information. It makes 'policy claims' that aren't policy. It holds communities to ransom. It’s directors, well. Enough said. The only thing this company is interested in is making money for itself at all costs and residents pay the price. While it speaks to Speirs Gumley’s Machiavellian practice to work behind the scenes, I’m pleased they’ve gone down the route of factor-washing reviews. It shows them up for exactly what they are, a shallow, deceitful, no morals lie of a company. AVOID AT ALL COSTS.

Me · 26 September 2025

★★★★★ 4/5

Trustpilot

Factoring is not east but Michael…

Factoring is not east but Michael Mullan at Speirs Gumley is very efficient and always replies to emails and is proactive

John · 1 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had a very positive experience with Speirs Gumley, particularly with Susie Robertson. She was professional, responsive, and kept me informed throughout. When I reported an issue affecting the building, she took it seriously and worked with the relevant owner to ensure it was resolved quickly. I really appreciated her communication and willingness to help. Thank you for the excellent service.

Grant · 27 June 2026

★★★★★ 5/5

Trustpilot

Prompt response and assigning the work…

Prompt response and assigning the work to a contractor. Thank you Suzanne Ralph

P.A · 12 June 2026

★★★★★ 5/5

Trustpilot

Exceptional customer service

I always have a great experience with Klaudia Komar my Property Manager. She is professional, efficient, and always answers emails timeously. Communication is clear and reliable, and any issues or questions dealt with quickly and smoothly. Klaudia makes the whole process stress-free whilst remaining approachable and friendly. I really appreciated her attention to detail and dedication to providing excellent customer service. Highly recommended.

Mr · 28 May 2026

★★★★★ 4/5

Trustpilot

Very prompt and professional service

Very prompt and professional service. Megan Kerr has been consistently good to deal with over a number of years.

DGC · 20 April 2026

★★★★★ 5/5

Trustpilot

There was a leak from above flats

There was a leak from above flats. They acted quickly when I notified them it was coming into my flat

Phyllis · 10 April 2026

★★★★★ 5/5

Google

I moved into my tenement flat about 18 months ago and Speirs Gumley were the factors. I've never been impressed with any factors I've dealt with but Kay Hendry is proactive, understanding, provides information when asked and keeps on top of maintenance in the building. I know I probably shouldn't be impressed that they are doing what they are paid by residents to do, but most factors don't seem to bother. So far, I've had no complaints whatsoever and been impressed with Kay's proactiveness. Please keep it up.

Martin · 26 March 2024

★★★★★ 5/5

Google

Just wanted to say a big thank you to everyone at Speirs Gumley who have been involved in the management of our property in Glasgow's West End. Megan was our property inspector and did an excellent job, as did everyone else in the team that I've spoken to. Always friendly, and very efficient and professional. I would recommend Speirs Gumley to anyone considering a factor. I honestly cannot fault them. I'm aware that when people are happy with a service they don't often take the time to feed that back so wanted to make sure I did on this occasion!

M · 26 March 2024

★★★★★ 5/5

Trustpilot

Always a positive experience

Always had a positive experience with Speirs Gumley a this occasion was no different. Contacted the office regarding an issue with our estate and the matter was resolved swiftly and successfully. Great comms and always very responsive. It was Susie & Megan who assisted me on this occasion and she was excellent - great customer care and service!

Mr · 6 June 2026