Trusted Agent profile · Glasgow
★★★★★
290 reviews across 2 platforms
270 Glasgow Road, G73 1UZ
Speirs Gumley Residential Letting Ltd's office in Glasgow, at 270 Glasgow Road, is rated 2.7 out of 5 across 290 reviews on two platforms, including 191 Google reviews rated 2.4.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotWhen you phone all the staff
When you phone all the staff are all very helpful and Suzanne Ralph is so understanding and so nice to talk too
Good Morning Christine, Thank you for taking the time to leave us a review, we'll make sure to pass on your lovely feedback to Suzanne. Kind Regards, Speirs Gumley
1/5
GoogleWhere to start? We run a serviced apartment company within the Quartermile development and find the managing agents, Speirs Gumley, to be hugely difficult to deal with. They never get jobs done quickly and prioritise trying to defame local businesses instead of doing their jobs, they treat tenants of the development with complete disdain and when we made a very valid formal complaint we were told everything was 'proposterous' ... yet, their reviews speak for themselves I think? We cc'd in the owner of Speirs Gumley and she did not even bother to reply on three occasions and the customer services manager's response would have made anyone's toes curl at just how rude and dismissive it was despite being told they treat all complaints seriously and with respect, total rubbish.... Avoid at all costs. UPDATE - Iain's response is nonsense, they fob us off to an agent when for some properties that we lease within their development we ARE the agent, it therefore makes NO sense to tell a company who has authority to act on the owners behalf to contact them through a third party agent that has nothing to do with the prperty. It's also worth noting that Iain laughed off our formal complaint, did not take it seriously and instead mocked us by calling our claims 'preposterous' despite the fact that any sane human being would look at the evidence we had and say there is certainly a case to answer.
Dear Mr Hughes, I refer to your review about our Company. As pointed out in communications with Tom McKie, Director and also with me, as the development managing agent we take instructions only from our clients. I note you have contractual arrangements with a lettings company acting for the flat owners to let flats at Quartermile, as serviced apartments; this does not mean that you are our client or that we have contractual obligations to provide service to you. We made clear that all communications from you with respect to property maintenance, or other development issues, should be directed through your instructing client and we will then address matters with our client accordingly. Yours sincerely, Iain Friel , Managing Director
5/5
TrustpilotSuzie Ralph has been a great help…
Suzie Ralph has been a great help navigating us through our roof repair. Always pleasant and knowledgeable.
Good Afternoon Anne, Thank you for taking the time to leave us a review, we're delighted to hear your feedback and will make sure to pass it on to Suzie. Kind Regards, Speirs Gumley
1/5
GoogleExtortionate fees, £130 a month and always still a large extra balance to pay at the end of the year. Close is not kept in good condition. Put my flat up for sale and several potential buyers left feedback about the lack of cleanliness in the close. Poor communication, very slow.
Dear AJ, Thank you for your review. Can you please email … More
5/5
TrustpilotGood clear information from Factor
Joanne Knox has been great keeping me fully informed through a tricky time with major repairs to the buildings exterior.
Good Morning Ian, Thank you for taking the time to leave us a review. We're pleased to hear Jo has been able to assist you with the major works at your property. We'll pass on your feedback to Jo who will be delighted to hear it. Kind Regards, Speirs Gumley
3/5
TrustpilotPersonally
Personally, I’ve always had a good service when I have reported repair issues. The only concerns I have relate to the area of the banking. It is in need of clearing dead bushes and tidying up, however little is ever done to put it right
Good Morning Mrs Bern, Following discussions with you earlier this year, the Manager for your property asked the grounds maintenance contractor to inspect the area and provide feedback. The contractor subsequently attended and advised there was no immediate safety concern, however agreed parts of the area looked untidy due to overgrowth, storm debris, and dead vegetation. A further inspection identified a dead standing tree which had blown over within the embankment area. A quotation was obtained and approved, and the contractor later attended to remove the fallen/dead tree and clear the associated debris from site. The area itself is intentionally quite natural/wild in character and also provides privacy screening to neighbouring properties, so there is often a balance between tidiness, maintaining vegetation, and avoiding over-pruning. Owner feedback on this has historically been mixed, with some residents requesting heavier cutting back and others feeling works have been too excessive. We hope this reassures you that inspections, contractor attendance, remedial tree works, and ongoing maintenance have all taken place and we will continue to monitor the area. Kind Regards, Speirs Gumley
4/5
TrustpilotVery satisfactory
Very happy with the service provided by Olivia. She has been very diligent in following issues through to a satisfactory conclusion. She is always pleasant and helpful.
Good Afternoon, Thank you for taking the time to leave us a review, we're delighted to hear Olivia was able to assist you and will make sure to pass on your feedback to her. Kind Regards, Speirs Gumley
1/5
TrustpilotSpeirs Gumley and James Gibb under umbrella of Strathspey Capital - you've been warned!
David Reid is James Gibb Property Management (JG) CEO. His wife, Mrs Lorna Reid is a silent 25% shareholder in a 24 hour out of hours call handling service called Property Response 24 Limited (PR24).David Reid joined James Gibb in the summer of 2019On 5 February 2020, in a generic letter sent to all property owners, it was announced that David Reid was now CEO and a new service was going to be introduced for a 24 hour out of hours call handling service for which we would be charged an annual fee of £6 - this was just before the first Covid shutdown.PR24’s service is for: 24 hour out of hours emergency call handling to provide a tradesperson in case of emergency; it is for communal areas only (although may be used for individual properties where deemed appropriate by PR24 but not to be relied on for this); may not be available during peak periods (no clarification of when this might be); we need to arrange our own 24 out of hours tradesperson in these other instances.We were not consulted if we wanted this paid for service - we were invoiced for it and if we refused to pay were threatened with ‘action’We were charged mid-summer 2020 for the PR24 service commencement date of 3 February 2020 - 2 days BEFORE it was announced - and every year thereafterI have been told on numerous occasions (both by JG and PR24) “…it should be recorded that the out of hours service is tendered every two years to ensure that the best price and service is achieved. For the past three tenders the variance from other providers has been 30% more in cost…”Recently the above was watered down by Nic Mayall to ‘…the market has been sense checked…’At this years AGM (September 2024), it was stated by Mr Nic Mayall (who had written to me previously stating it was a tendered for and later sense checked service) “…we’re not obliged to tender for this. It’s up to us who we use.”The PR24 service is NOT a core service, it is not mentioned in any paperwork as being a core service, but floats around ‘above’ the OLD WSS as being the emergency out of hours call numberIn the newly revised WSS (now only the SS - July 2024) PR24 are not mentioned anywhereThere is nothing in any of our paperwork mentioning a minimum spend which James Gibb are authorised to make on our behalf without our permission, let alone setting up an annual rolling contract£6 is not a lot of money, but when you factor over 54,000 properties it is hundreds of thousands of poundsDavid Reid’s wife directly profits from this service, which means Mr Reid indirectly profits from it, and James Gibb board of directors approved this without consulting their Clients although we were invoiced directly for this service without any say in the matterWhen I asked to opt-out of the service, I was told by Mr Nic Mayall that I could not opt-out as an individual - the only way I could opt out would be by majority owner vote adhering to onerous conditions contained within our Title DeedsAGM September 2024 we opted out - JG are refusing to refund us for the opted out service and are insisting that the service can either cease with immediate effect or run it’s duration - regardless, we will not be getting any money backCheck out the PR24 web-site - 2 out of the 4 testimonials gush from David Reid of James Gibb and LPM Ltd (who is David Reid of James Gibb). Mr Reid has crystal balls because while I was still being told about the 2 year tender process, between 3 contractors etc - Mr Reid was stating in his testimonial on the PR24 web-site about his transparent relationship with PR24 and how James Gibb would be working with PR24 for the foreseeable future.Being so brainwashed into using PR24, no one thought to research any other kind of 24 hour service. Mr Nic Mayall mocked me when I mentioned H Fulton or C Hanlon - free call; 1 fix; 1 charge. With PR24 set-up you pay - call service; call out tradesperson temporary fix; your own contractor permanent fix during office hours. Mr Mayall then realised that at ‘peak periods’ or if PR24 refused to send a tradesperson, that’s exactly what we’d have to do!JG don’t care that PR24 are costing their Clients more than TWICE what they might have to pay if they went elsewhere.And here we are…Upshot is, we didn’t agree to PR24’s paid for services, they were imposed upon us by the Board of Directors at James Gibb after David Reid became CEO and his wife, Mrs Lorna Reid, profits directly.PR24’s charge is destined to get sucked into the ‘management fee’ instead of invoiced for seperately and Mrs Lorna Reid and Mr David Reid will continue to financially benefit from totally unnecessary charges imposed on Clients which will cost their Clients MORESection 2.6, P15, Property Factors Code of Conduct 2021!David Reid and Nic Mayall should be removed from EVERY board and committee they sit on. They are unfit business people and serial liars.
1/5
TrustpilotUnprofessional and Inaccurate billing
My experience with Speirs Gumley can be described as poor and unprofessional with the amount of money they receive from each owner living in our area.
Good Morning, We're sorry to hear you've been unhappy with our service. We sent you a request for further details to allow us to identify your account and search our systems for who you spoke with. Unfortunately, the street name you have provided is insufficient for us to locate an account for you. We would be happy to look into this and provide further information, if you would like to provide your account details. Kind Regards, Speirs Gumley
2/5
TrustpilotCustomer care standards need to be significantly improved
I am concerned that, when work is undertaken, Speirs Gumley appear to rely too heavily on the contractor’s assurances without carrying out sufficient follow‑up to confirm that the work has been completed to an acceptable standard. Communication between the Property Management Company and owners regarding planned or upcoming works is also lacking.
Good Afternoon, Thank you for taking the time to leave us a review. We appreciate your feedback. Kind Regards, Speirs Gumley
1/5
TrustpilotNot good at dealing with customer…
Not good at dealing with customer queries. With an apathetic attitude on the phone especially the accounts payable section when you have a bill query!
Dear Mrs Davies, Thank you for taking the time to leave your review. I have discussed your comments with the team member who dealt with your query and understand that a considerable amount of time was spent explaining your account and the impact of an amended invoice, which affected how transactions appeared on your statement. Following that discussion, an updated statement was issued to provide a full breakdown of the charges and payments on the account. We appreciate that account queries can sometimes be difficult to follow, particularly where adjustments have been made to previous charges, and we are sorry if the explanation provided did not give you the clarity that you were looking for. Kind regards, Managing Director West
1/5
GoogleCon artists. Do everything you can to avoid Speirs Gumley as your factors. Transparency about costs and charges is really important for a Factor but Speirs Gumley don’t know what that means. They include extra charges in the small print, particularly when it comes to you leaving the property. As an example they charged a ridiculous £144 fee for their “sales information email” sent to my solicitors in which they excluded key information like known repair charges. They will charge you through the teeth and not be upfront about costs. Avoid at all costs.
1/5
TrustpilotAdmin fee for final bill
Was shocked when i found out we had to pay 120 pounds for a final bill going to the lawyer after we sold our house.Paid our bill every month without fail. Was told it was an admin fee just for sending the final bill and closing the account.
Good afternoon, We're sorry to hear you were shocked at the apportionment fee related to your recent house sale, you should have been made aware of this by the solicitor handling the sale for you. We also highlight in our Written Statement of Services that when you sell your property; "Your Solicitor will write to us requesting details of; your typical annual maintenance costs, proposed repairs, warranties, insurance information and confirmation that we will apportion charges between you and the purchaser. This is not part of our core management service and a ‘sales information and apportionment fee’ will apply which will be notified to your solicitor during the conveyancing process." Kind Regards, Speirs Gumley
5/5
TrustpilotBlocked Downpipe
I contacted the property manager to let them know the gutter cleaning company had missed some grass growing inside one of the downpipes. The very next day, the company returned and fixed the problem, so the response from Speirs Gumley was fantastic.
Good Afternoon, Thank you for taking the time to leave us a review, we're delighted to hear we were able to sort the issue with the missed grass cutting quickly for you, we appreciate your feedback. Kind Regards, Speirs Gumley
5/5
TrustpilotGreat response
I had a priority issue to deal with on behalf of my parents. I made contact with their property manager at Speirs Gumley Abby Barcley who took my query onboard and acted on it with understanding of our situation. Very prompt and helpfull service which will give me the opportunity to get the required support for my parents in place without any unnecessary delay.
Good afternoon Mark, Thank you so much for taking the time to leave us a review. We're really pleased to hear that Abby was able to help you move things forward without delay and provide the assistance needed for your parents. If there's anything else we can do to support you in the future, please don't hesitate to reach out. Kind Regards, Speirs Gumley
1/5
TrustpilotSpeirs Gumley - Deceitful Company. They should wear masks as they rob you..
I'd prefer one star. An appalling company. Just look at how it's sought to flood these review pages with 'positive' experiences in the last few days alone? I think that tells you all you need to know about how it tries to hide behind the truth of the matter with false reviews. Trustpilot has a lot to answer for allowing it.
Good Morning, Thank you for taking the time to leave us a review. We're sorry to hear you're unhappy with our service and we would like to look into this further, we have sent you a request for your account information and would appreciate the opportunity to look into your specific concerns. Kind Regards, Speirs Gumley
2/5
TrustpilotUnresolved issues
Most of the issues we have been reporting over the months have not be resolved, namely, tiling at front, intercom, cleaning of backyard stairs, priming of backyard decking, cleaning of close windows, to name but a few. Most have been pending over a year
Good Morning, Thank you for taking the time to leave us a review. We're sorry to hear the repair matters are taking longer than you expected to resolve. We can see that your property manager has been in regular contact with you and has explained that some of the issues, such as tiling and decking maintenance can't be done in the cold weather, and will need to wait until Spring. For other items, we need to obtain quotations from third-party companies. We note your concerns and your Property Manager will continue to keep you updated on the items that don't require the warmer weather. Kind Regards, Speirs Gumley
1/5
GoogleI've now experienced Speirs Gumley as both tenant and neighbour of tenant. The former was a similar low quality experience to most letting agents, but the latter was beyond anything I'd expect. We lived below a flat managed by SG for five years before a family was moved in who terrorised us with noise like I've never heard from so few people. We spoke to Lauren at SG several times who simply advised the landlord refused to 'allow' them to take any action. We eventually decided to move out after 6 months of living with it, and in the last week of being there experienced a leak from the flat above. SG didn't have anyone attend for 48 hours, and when they did the tenants refused to let them in so we ended up paying out of pocket for a repair from below following significant damage.
Unfortunately we have no record of you as a Speirs Gumley tenant. I am also sorry to hear that your experience as a “neighboring tenant” was not favorable, due to a noise related issue. Our records show as the type of noise heard could not be identified by you it was impossible to carry out an investigation. I am also aware on receipt of a report of water ingress we instructed a plumber to attend that day, however, due to access difficulties they had to re-attend the following day, at which point the matter had been resolved. Regards, Joanne Knox, Customer Services Manager.
5/5
TrustpilotIain
I’ve never had an issue with SPIERS GUMLEY, any interaction I have had with them has been promptly dealt with. All my contacts with them have been through Carri and I have always found her to be efficient, professional and friendly. Absolutely no issues.
1/5
GoogleI own a property in that is factored by Speirs Gumley and they are most likely the the property managers from hell. They are quick to invoice for for work that is never done and insist on carrying out unnecessary maintenance but they will not fix the roof that has several leaks for the past fourteen years. My lounge flooring has gad to be replaced several times due to the water Ingress. Their communication is non existent And nothing ever seems to get done. I have used their letting section in the past and they are even more useless at that, my property was totally trashed even these guys where charging me for a full management fee for my property, in the end l was left several thousands of pounds out of pocket and no comeback. If you have these guys as your factors please double check your factors bill as they always over charge or add extras on to the bill I the hope that you would be none of the wiser. My advice is to avoid these guys at all costs as they will rob you blind, modern day robbery.
5/5
TrustpilotCarri is doing an excellent job looking…
Carri is doing an excellent job looking after our estate
Good Afternoon Pauline, Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service you've received from Carri, we'll be sure to pass on your kind words to her. Kind Regards, Speirs Gumley
1/5
TrustpilotThieves Without Masks!!
Every time they send us a bill for ‘property management’ it makes me feel physically sick! First of all, they insist on a float payment - £100 which sits in their account - that you only get back if/when you sell your house. Except this isn’t really true because this money is allegedly used to cover legal fees to change the names on the paperwork to whoever buys your house. That’s if they don’t go bust or get bought over or you just forget in 40 years time.Additionally, I, along with most other residents do not directly benefit from the services they apparently provide. There is maybe 2 areas of grass they cut and a small play park which I have never laid eyes on they charge us for to repair and maintain. This month, they are charging the resident a share of a £10,000 bill to replace 22 fence posts and dispose of a bit of a dirt. When will this almost criminal behaviour stop?! The residents need to get together and put a stop to these companies immediately. If they made sure my bins were put out and washed every week I would happily pay it but a bit of grass cutting and someone popping their head round a corner to see if a play park is still intact constitutes tens of thousands of pounds every year…????? Disgusting! Sickening! And in a time when we are struggling to pay bills and put food on the table to have to fork out for this scam behaviour…abhorrent! A horrible, mockery mouse, thieves without masks of a company and should be avoided at all costs!!!!
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Olivia Beaton in your Glasgow office. She took my first call quickly. Her manner was friendly, polite and professional. Olivia understood exactly what was required and acted upon my request immediately.
Good Morning Victor, Thank you for taking the time to leave us a review. We're delighted to hear how pleased you were with the service from Olivia, we'll make sure to pass on your feedback to her. Kind Regards, Speirs Gumley
1/5
TrustpilotThis Company is a nightmare to deal…
This Company is a nightmare to deal with. Unfortunately, they are the factor of our estate and instead of getting the usual three quotes for work to be carried out, they TELL US what contractor they are using, no matter what cost it is to the estate residents.I have asked THREE times for transparent quotes stating the number of materials to be used, and to be quite honest they try to fob me off at each turn, sending me half-hearted non-transparent estimates I am looking into Companies House and they seem to have various business interests intertwined.Honesty integrity and transparency should be mandatory for all businesses.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Speirs Gumley Residential Letting Ltd's Glasgow office has 290 reviews across two platforms: 191 on Google, 99 on Trustpilot.
Speirs Gumley Residential Letting Ltd Glasgow is rated 2.7 out of 5 across all 290 reviews, and 2.4 out of 5 on Google from 191 reviews.
Speirs Gumley Residential Letting Ltd Glasgow, 270 Glasgow Road, G73 1UZ.
