Speirs Gumley Residential Letting Ltd Glasgow reviews

★★★★★ 2/5

Trustpilot

Unresolved issues

Most of the issues we have been reporting over the months have not be resolved, namely, tiling at front, intercom, cleaning of backyard stairs, priming of backyard decking, cleaning of close windows, to name but a few. Most have been pending over a year

Nacho · 12 February 2026

★★★★★ 1/5

Google

I've now experienced Speirs Gumley as both tenant and neighbour of tenant. The former was a similar low quality experience to most letting agents, but the latter was beyond anything I'd expect. We lived below a flat managed by SG for five years before a family was moved in who terrorised us with noise like I've never heard from so few people. We spoke to Lauren at SG several times who simply advised the landlord refused to 'allow' them to take any action. We eventually decided to move out after 6 months of living with it, and in the last week of being there experienced a leak from the flat above. SG didn't have anyone attend for 48 hours, and when they did the tenants refused to let them in so we ended up paying out of pocket for a repair from below following significant damage.

Ashleigh · 26 March 2021

★★★★★ 5/5

Trustpilot

Iain

I’ve never had an issue with SPIERS GUMLEY, any interaction I have had with them has been promptly dealt with. All my contacts with them have been through Carri and I have always found her to be efficient, professional and friendly. Absolutely no issues.

Iain · 22 September 2026

★★★★★ 1/5

Google

I own a property in that is factored by Speirs Gumley and they are most likely the the property managers from hell. They are quick to invoice for for work that is never done and insist on carrying out unnecessary maintenance but they will not fix the roof that has several leaks for the past fourteen years. My lounge flooring has gad to be replaced several times due to the water Ingress. Their communication is non existent And nothing ever seems to get done. I have used their letting section in the past and they are even more useless at that, my property was totally trashed even these guys where charging me for a full management fee for my property, in the end l was left several thousands of pounds out of pocket and no comeback. If you have these guys as your factors please double check your factors bill as they always over charge or add extras on to the bill I the hope that you would be none of the wiser. My advice is to avoid these guys at all costs as they will rob you blind, modern day robbery.

Donald · 26 December 2025

★★★★★ 5/5

Trustpilot

Carri is doing an excellent job looking…

Carri is doing an excellent job looking after our estate

Pauline · 12 September 2025

★★★★★ 1/5

Trustpilot

Thieves Without Masks!!

Every time they send us a bill for ‘property management’ it makes me feel physically sick! First of all, they insist on a float payment - £100 which sits in their account - that you only get back if/when you sell your house. Except this isn’t really true because this money is allegedly used to cover legal fees to change the names on the paperwork to whoever buys your house. That’s if they don’t go bust or get bought over or you just forget in 40 years time.Additionally, I, along with most other residents do not directly benefit from the services they apparently provide. There is maybe 2 areas of grass they cut and a small play park which I have never laid eyes on they charge us for to repair and maintain. This month, they are charging the resident a share of a £10,000 bill to replace 22 fence posts and dispose of a bit of a dirt. When will this almost criminal behaviour stop?! The residents need to get together and put a stop to these companies immediately. If they made sure my bins were put out and washed every week I would happily pay it but a bit of grass cutting and someone popping their head round a corner to see if a play park is still intact constitutes tens of thousands of pounds every year…????? Disgusting! Sickening! And in a time when we are struggling to pay bills and put food on the table to have to fork out for this scam behaviour…abhorrent! A horrible, mockery mouse, thieves without masks of a company and should be avoided at all costs!!!!

David · 7 March 2024

★★★★★ 1/5

Trustpilot

This Company is a nightmare to deal…

This Company is a nightmare to deal with. Unfortunately, they are the factor of our estate and instead of getting the usual three quotes for work to be carried out, they TELL US what contractor they are using, no matter what cost it is to the estate residents.I have asked THREE times for transparent quotes stating the number of materials to be used, and to be quite honest they try to fob me off at each turn, sending me half-hearted non-transparent estimates I am looking into Companies House and they seem to have various business interests intertwined.Honesty integrity and transparency should be mandatory for all businesses.

Sel · 28 February 2024

★★★★★ 5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Olivia Beaton in your Glasgow office. She took my first call quickly. Her manner was friendly, polite and professional. Olivia understood exactly what was required and acted upon my request immediately.

Victor · 27 February 2026

★★★★★ 5/5

Google

I had a really great experience with this company. I was not able to find suitable home on rightmove but they helped me and suggested a really good place in Glasgow. I rented the place for about 9 months and just moved to Northampton. Whole stay went great and staff especially Lauren Whittle & Suzanne were professional and responsive. I would definitely recommend this agency to others. Best Wishes

Usman · 26 March 2022

★★★★★ 1/5

Trustpilot

As owner of a flat SG manage the charge…

As owner of a flat SG manage the charge for common electricity in my close was over£1100 for 5 months.i raised this with them as being excessive in may 2025 and still nothing has been done. Avoid!

Claire · 8 February 2026

★★★★★ 1/5

Google

Just received an email from a SG employee saying we cannot discuss concerns openly with other residents, snippet below; "Unfortunately, I have been made aware that some homeowners were not only in disagreement with the decision of the majority to give (name redacted) both a pay rise and a bonus, but have also been openly discussing this at the property with other owners and residents". The above does not apply to me as I am 200 miles from the property, have no contact details for other residents, and I had no issue with the pay rise. However-if you can take residents money but not their criticism, rather than mass email everyone telling them not to discuss something openly (as is their every right), you should take the time to discuss the increase in service charge during a time of unprecedented financial hardship for many. If you can take the money you can take the criticism that comes your way (again clarifying this open discussion did not apply to myself). Spiers Gumley must be run from North Korea but here you can't expect to censor the people paying your wages. Speaking of wages the caretaker at the Matrix, Cowcaddens Road gets £27,000 p.a. not including bonuses so very much above the market rate. EDIT; I posted quotations from yourselves and it very much does reflect the conversation. Caretakers salary is every bit the 27k I mentioned, fact confirmed by you, and again your response is moaning about online criticism. My two points thus are correct. I would encourage you to look at your Google reviews rating and consider if there is a difference between how you think you treat people and how you think you do. Delusional at best. My workplaces have always been 4+ reviews. Online discussion is "inappropriate" in your eyes but not ours, clearly, and again this isn't North Korea. Who are you to moan about it. I think it is inappropriate you guys NEVER shop, buy, eat, travel with/to, use a 1/2 star rated google service but are fine providing one. Bunch of hypocrites.

L · 11 October 2024

★★★★★ 1/5

Google

Dreadful... We pay £90 a month each for this company to manage our block of flats and they are nothing short of useless. Latest issue is that I reported water ingress in September, was away for a period of time and it wasn't until 1st December they managed to get a temporary repair done. We've been asking for a permanent repair for years. They have no accountability and quite frankly don't care if water is pouring through the roof of a property they are paid a huge amount to manage.

Hannah · 11 October 2024

★★★★★ 1/5

Trustpilot

Not great service

Constantly having to chase to get an answer. Contacted them over 4 weeks to get some answers in relation to factoring bills. Still have not got to the bottom of it.

EM · 20 March 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible service They are all after your money, this people will add £40 to your bill if they had to remind you for any reason.

Shedrack · 13 April 2026

★★★★★ 5/5

Trustpilot

Happy with Speirs Gumley

Any time I contact Speirs Gumley with any issue weather it’s pedestrian lights or a broken fence they have been very prompt in responding as well as a solution

Ed · 28 February 2026

★★★★★ 1/5

Trustpilot

Bogus comments are a hallmark of BOTH SpeirsGumley and JamesGibb

You can rant all you like, Speirs Gumley, but fact remains that as at February 2025, you had a Trustpilot score of 1-star and none of 2, 3, 4, or 5-stars. You had the lowest score possible. But now, September 2025, your 5-star has risen to a whopping 47%. The positive comments are very clearly BOGUS and intended to boost your TrustScore. I bet you think people who come on Trustpilot to read read comments are irredeemable dopes, don't you? Plus, one does not need to be a client of a company to be able to spot fake comments designed to bolster that company's reputation. I don't know where you got that conclusion from. You and James Gibb are constituent companies of the same umbrella company, the insidious and criminalistic STRATHSPEY CAPITAL. I have nothing further to add.

NCP · 2 September 2025

★★★★★ 5/5

Trustpilot

Lynne looks after us so well

Lynne looks after us so well. Nothings ever too much trouble . Wish my old factors had someone like her.

MR · 1 May 2026

★★★★★ 5/5

Trustpilot

Prompt response and action from factor

Prompt response and action from Kieran regarding our query, clear information and quote provided

Michelle · 9 June 2026

★★★★★ 1/5

Google

Aside from the issues my estate has with what we're charged for work that's not approved, the website for payment is just rubbish. It's not user friendly, it never works and you always need to go the long way in which you then forget to do because you don't have time. I'd get fewer reminders if they'd just sort it out and let us pay quickly!

N · 26 December 2025

★★★★★ 5/5

Google

Had a very positive experience renting from Speirs Gumley on Bath St, Glasgow. Their letting agents, particularly Julie, Suzanne has been very helpful and quite responsive in communication; making the whole process much easier. Good communication with and from the agency, along with a fair price for renting the property. I would definitely rent from here again.

Nishant · 31 May 2022

★★★★★ 5/5

Google

Had a very positive experience renting from Speirs Gumley on Bath St, Glasgow. Their letting agents, particularly Julie, Suzanne has been very helpful and quite responsive in communication; making the whole process much easier. Good communication with and from the agency, along with a fair price for renting the property. I would definitely rent from here again.

Pandey · 26 March 2022

★★★★★ 5/5

Trustpilot

the response to my property issue was…

the response to my property issue was professionally handled and solved quickly

Mr · 1 June 2026

★★★★★ 5/5

Google

We lived in a property managed by Speirs Gumley for over 4 years. The customer service provided was always excellent and friendly, we were always kept up to date and any repairs were completed in a timely manner. Our Property Manager was Scott Johnston and he was a pleasure to deal with. Would definitely recommend this company and would rent a property from them again in the future.

Ashley · 26 March 2019

★★★★★ 1/5

Google

Speirs Gumley, well what can I say. If you are in the unfortunate position of being factored by them in a new build development then please always check your bills with your neighbours. We did this in Archerway in Carluke, only to find out some were paying more than others. Eventually between everyone the bills evened out after complaints. Their workers, one of them had an accident on my neighbours property, trying to clear the mower out, while the mower was not turned off!....so not sure who trained the young lad. Good job he done it on a property that the owner worked at a hospital! Then to move out and find they only charge you £66 for the privilege of moving out as admin. They were that bad we removed our grass, they left grass up the door, up the walls, so they never done any work on our property for 3 years as I had to clear up after them!..... I question a few invoices, as I checked my camera and no-one visited the development on those days, I could go on. My advise to developers, do it yourself, do not out source to this company.

Andy · 26 March 2024