Speirs Gumley Residential Letting Ltd Glasgow reviews

★★★★★ 5/5

Google

Had a great experience with Property Manager Michael Mullan. He helped me to work out a problem I was having with my communal charge invoice. Really appreciate his help, thanks Michael!

Michelle · 26 June 2025

★★★★★ 1/5

Google

Living on a state where neighbours don’t pay the same fees. If you are from the first development you pay less than the next developments, why? We all use the same state and “enjoy” the same place. Also, so unpleasant to speak with them on the phone but they don’t reply to emails. Unbelievable.

Angie · 26 March 2025

★★★★★ 5/5

Google

I cannot thank Lauren and Suzanne enough for everything they have done for me, for the three years I was renting from them. Communication was excellent, Lauren was always on top of everything that we needed. I could not have asked for a better property manager. They are very thorough which is an excellent thing and very fair with everything and everyone included. If I had to rent again, I would definitely contact Speirs Gumley.

Katerina · 26 March 2023

★★★★★ 5/5

Trustpilot

good communication with Speirs Gumley staff

staff very friendly and helpful. phone answered promptly and transferred to another member of staff. staff knowledgeable about issue raised

Peter · 22 February 2026

★★★★★ 5/5

Trustpilot

Allan Lavery at Speirs Gumley is always…

Allan Lavery at Speirs Gumley is always of great help in assisting with queries and nothing is too much trouble.

SUSAN · 5 October 2026

★★★★★ 5/5

Trustpilot

Thoughtful response to my email.

Anthea · 12 June 2026

★★★★★ 5/5

Trustpilot

Changing Lock

The person I spoke with, Olivia Beaton, dealt promptly with the problem at my flat.

Brian · 23 March 2026

★★★★★ 5/5

Trustpilot

Property Agent for Waterfront Flats, Glasgow

The Property Agent for Waterfront flats G5, Bruce and the Repairs Team, always respond to my emails and requests promptly.

Jill · 3 February 2026

★★★★★ 5/5

Trustpilot

Very helpful staff

Very helpful staff. Responded to my email requests very rapidly, and provided exactly what I needed.

Andrew · 2 March 2026

★★★★★ 1/5

Trustpilot

I am in complete agreement with all the…

I am in complete agreement with all the comments made in the previous bad reviews.My experiences with this company go back over 40 years when it was owned by the Gumley family. The current ownership has taken all the bad parts of the old regime and added some more of their own. Scandalously overpriced and take inefficiency to a new level with some very dubious and unethical behaviour towards their "clients". They pick and choose what part of buildings maintenance and repair suits them and constantly make excuses for their failure to repair basic security measures. Their management of rented properties for landlords is just a money pit for repairs and badly executed repairs and their so called property managers swan around in company cars and behave as if they were the owners of the property and the legal owner has little or no say in what happens to their properties. They do not listen reasoned argument and disputes when the owners question the viability of repair bills. I was charged £75 for a plumber to be called out to one of the flats I own because the washing machine wouldn't empty it's water, it turned out that the tenants had pressed the stop on full facility on the machine and it was waiting for human input to restart the emptying cycle. The call out plumber charged £72 to press this button and no amount of reasoning or explanation would budge this management company from billing me for the work. The same plumber also changed a kitchen sink tap which was reported as faulty with a smaller one which behaved in the same way as the original tap and also now caused the water to miss the sink and no amount of reasoning would budge the property manager from his position that the work was done correctly, despite him soaking his own trousers when he operated the tap. It tuned out that the original tap hadn't been faulty but a pressure valve had been turned off probably by the tenants. This was only discovered when I was preparing the flat for sale, I had become sickened by the attitude of Gumleys and also the fact that almost 50% of the rental income was being taken as fees and repair bills. Sadly it is the case that all flats, [and also some terraced houses as it happens], in Glasgow have the legal requirement for a factor written into their missives. It's now the first thing I ask when purchasing a property, Who is the factor?

Simon · 19 February 2022

★★★★★ 1/5

Google

Not a good factor. No agm, expensive. ****Update**** 2 years on still no AGM, still expensive and now overcharging. Luckily for them the apathy of residents in our development exceeds the usefulness of SG as a factor, a win win for them :-(

John · 26 May 2025

★★★★★ 4/5

Trustpilot

Prompt reply

I received a prompt reply from Speirs Gumley and the exchange was pleasant and efficient.

Rosely · 11 February 2026

★★★★★ 5/5

Trustpilot

New projects

An excellent start to the first of a few projects in Kirklee Grove.

Mr · 19 February 2026

★★★★★ 5/5

Trustpilot

Common sense.

Olivia showed common sense in dealing with the issue the picture simply confirmed the situation and resolved it to our satisfaction.

Mark · 28 November 2025

★★★★★ 1/5

Trustpilot

This company was bought by James Gibb…

This company was bought by James Gibb and is run by that company. Please note all their reviews are invited not authentic reviews sent by owners to Trust Pilot.

Mae · 7 September 2025

★★★★★ 4/5

Trustpilot

Seem to do ok the staff are friendly…

Seem to do ok the staff are friendly and helpful,could do better if they moved faster on some issues

John · 1 December 2025

★★★★★ 1/5

Google

For a long time now we have not felt comfortable with Speirs Gumley managing our development at Quartermile, the fees just keep going up and up and there is less and less action on pressing matters as we are told the budget will not allow for remedial works that are absolutely necessary. To our horror we have received letters from a local business within the development that tells us Speirs Gumley are using the owners Factoring fees to defend a legal action against them, after all the times we have been in touch with them only to be told there is no money left in the budget, despite increasing the fees, but they have never mentioned to us that they are spending our funds in this manner! They cannot be trusted as the legal action against them appears to be regarding dishonest communications they have been sending to the owners, no consultation with any of us as we've asked our neighbours and nobody knows a thing. We are now paying nearly £5000 a year and have maintenance issues dating back to 2019 that are still ongoing, completely let down.

Cara · 26 March 2023

★★★★★ 4/5

Trustpilot

Willing to be helpful but...

Willing to be helpful but sometimes lacking in control and checks over contractors works. A dedicated Maintenance Manager controlling/checking all contractors/suppliers and their works would be good.

Poppy · 5 September 2025

★★★★★ 5/5

Trustpilot

Response right away

Response right away. Excellent service.

Elizabeth · 20 March 2026

★★★★★ 5/5

Trustpilot

Swift and we’ll researched response to…

Swift and well researched response to my question.

Allan · 19 February 2026

★★★★★ 1/5

Google

We've had cigarette ends, litter (including full bin bags and sanitary towels) strewn across the property for weeks. The close is never cleaned. Several tennants have complained numerous times and nothing is done. Grass is a riot and is never mown. No idea what were paying factors fees for!!

Steven · 26 March 2020

★★★★★ 1/5

Trustpilot

Awful as tenant and neighbour

I've now experienced Speirs Gumley as both tenant and neighbour of tenant. The former was a similar low quality experience to most letting agents, but the latter was beyond anything I'd expect. We lived below a flat managed by SG for five years before a family was moved in who terrorised us with noise like I've never heard from so few people. We spoke to Lauren at SG several times who simply advised the landlord refused to 'allow' them to take any action. We eventually decided to move out after 6 months of living with it, and in the last week of being there experienced a leak from the flat above. SG didn't have anyone attend for 48 hours, and when they did the tenants refused to let them in so we ended up paying out of pocket for a repair from below following significant damage.

Ashleigh · 13 May 2020

★★★★★ 5/5

Trustpilot

Olivia responded to my enquiry very…

Olivia responded to my enquiry very quickly

Paul · 19 February 2026

★★★★★ 5/5

Google

Really impressed by overall services provided throughout our stay. Very professional and helpful. There were many formalities which were needed when moving in and moving out , but everything was clearly stated and communicated. Hence it was easier for us. Thank you so much.

Rahul · 26 March 2021