Trusted Agent profile · Glasgow
★★★★★
296 reviews across 2 platforms
270 Glasgow Road, G73 1UZ
Speirs Gumley Residential Letting Ltd's office in Glasgow, at 270 Glasgow Road, is rated 2.7 out of 5 across 296 reviews on two platforms, including 191 Google reviews rated 2.4.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleI rented with Speirs Gumley a property in the west end of Glasgow, everything was very organised.
Thank you Joe for taking the time to leave your review. Your feedback is very much appreciated and your comments have been shared with the Residential Lettings Department and Property Manager who assisted you. Regards, Joanne Knox, Client Relations Manager
1/5
GoogleNot a great company dont reply to your emails and dont get back to you
Please accept my apologies regarding your most recent email which was not responded to within our usual timescales. I am aware this has now been rectified and the relevant member of staff has been in touch requesting you contact them. Regards Joanne Knox, Customer Relations Manager
1/5
TrustpilotBunch of absolute robbers….Interested…
Bunch of absolute robbers….Interested in money!!! Too busy listening to petty, nosey neighbours. Avoid these dobber’s at all costs!
2/5
Googlequick to charge, slow to resolve issues
I am sorry to hear you have experienced a service which you believe is not to an acceptable standard. Without details, and not to be presumptuous as to what these issues are, your Property Inspector will be in touch direct with you in order to discuss any concerns you have. Regards Joanne Knox, Client Relations Manager
1/5
GoogleReally poor service . I have had SG as a factor for over 2 years and would never recommend . Phone calls very seldom returned . I was told to expect a call two days ago. Still waiting. This has happened before. So frustrating
3/5
GoogleVery nice staff in lovley new office building.
1/5
GoogleWouldn't even give these robbing cowboys 1star if I could !!!!!
It is always disappointing to receive negative feedback. To allow me the opportunity to address specific issues you have I would be obliged if you would contact me. Regards Joanne Knox, Client Relations Manager. customerservices@speirsgumley.com
5/5
GoogleI had experience of great and timely service by Speirs Gumley.
Thank you so much for taking the time to leave a review. We appreciate your positive comments which have been shared with our Residential Lettings team. Regards, Joanne Knox, Client Relations Manager
1/5
Googleongoing issue for over 3 years with door entry system. INEPT
We are sorry to hear that you have experienced issues with your door entry system, we would be grateful if you could confirm your property address by emailing repairs@speirsgumley.com to allow us to investigate further and resolve your concerns.
1/5
GoogleSlow to respond and constantly sending un necesarry bills
Thank you for taking the time to leave a review and we are sorry that you feel your recent experience has been poor. Having reviewed matters we can see that there were delays in having a repair carried out to your property, please accept our apologies for this. We take these matters very seriously and have addressed this with the contractor involved. We have asked your property inspector Diane Robb to contact you to discuss any further concerns you may have.
5/5
GoogleVery friendly helped with my sublet
Thank you for taking the time to post your review. Your comments are very much appreciated and have been passed on to Robert and our Residential Letting team
1/5
GoogleUntrustworthy factors at every turn. My advice to anyone using their service is to go over statements with a fine tooth comb, and ensure you feedback any discrepancies ASAP. I've experienced years of poor service and had quite enough now!
1/5
GooglePoor service. No feedback
Good Afternoon, thank you for taking the time to leave a review. We are keen to address any concerns you have so would be grateful if you would contact customerservices@speirsgumley.com with your property details so that we can get in touch.
4/5
TrustpilotSituation resolved
Goof Afternoon, Thank you for taking the time to leave us a review, we appreciate your feedback. Kind Regards, Speirs Gumley
5/5
GoogleBest employer ever! People are amazingly friendly and very professional. That's why this is the best Property Management company in Scotland.
1/5
GoogleUseless, we've had 4 broken lights out in our complex since November (It's now April). We contacted Spiers Gumley 3 times now and they still haven't sorted it as they can only get one quote. Stay clear.
1/5
GoogleAbrupt and unhelpful
Good afternoon Mr Pendleton, we have carried out a search in our Residential Management, Residential Letting and Commercial Management databases and have been unable to trace you as a client. In order that we can fully address your issues we would be grateful if you would email further details to customerservices@speirsgumley.com. Thank you.
4/5
TrustpilotPrompt
Prompt. Reply
Good Morning, Thank you for taking the time to leave us a review, your feedback is appreciated. Kind Regards, Speirs Gumley
1/5
GoogleIncompetent, unprofessional, ignorant. I don't think I've ever experienced a company pass the buck on a problem more than Speirs. Borderline illegal how irresponsible this company is.
1/5
GooglePoor company
1/5
Googleawful company
4/5
TrustpilotListened to me
Rating only, no written review.
Good Afternoon, Thank you for taking the time to leave us a review, we appreciate your feedback. Kind Regards, Speirs Gumley
1/5
GoogleStaff are a disgrace. Kate from credit control us completely incompetent as are other staff ive dealt with. Will never use them again
5/5
TrustpilotFriendly and professional staff
Rating only, no written review.
Good Morning Joseph, Thank you for taking the time to leave us a review, we really appreciate your feedback. Kind Regards, Speirs Gumley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
