Trusted Agent profile · Glasgow
★★★★★
201 reviews across 2 platforms
10 Brouster Gate, East Kilbride, Glasgow, G74 1AZ
Slater Hogg and Howison Lettings's office in Glasgow, at 10 Brouster Gate, is rated 3.9 out of 5 across 201 reviews on two platforms, including 140 Google reviews rated 4.7.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
Googlefantastic customers service
Thank you so much for your positive review! We take pride in providing fantastic customer service and are thrilled to hear that it made a difference for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHave been dealing with Hannah Bonnar and she has been excellent. Always responding to any queries and assisting promptly and professionally.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotNightmare
Shawlands branch . They are nightmare . They don’t care extremely unprofessional. Had an appointment with them and after that no email no contact . They are not picking up calls for days . If don’t believe call there office . I have seen there staff chatting all day and laughing but not picking up calls . It’s a complete joke . Extremely frustrating and disappointing. Don’t waist your time with them you better go another property agent .
1/5
TrustpilotThe Branch Manager of the Bridge of Weir Office
The manager of the Bridge of Weir branch (Eilidh Shepherd) is not very professional & urgently requires customer relations retraining. As a legitimate buyer and having recently viewed a property, I advised I may need to return to the property to put across my full financial situation to the seller along with a verbal offer, as I had been invited back by the seller, it was at this point, Ms Eilidh Shepherd threatened to involve the police if I was to return to the 'For Sale' property I had previously viewed just days prior (Under what guise for police involvement, I have absolutely no idea).
5/5
TrustpilotExcellent communication and attention to detail
The Slater, Hogg & Howieson team at the Cumbernauld branch are excellent. They were super helpful regarding my recent property purchase and I'm very grateful for their good communication and attention to detail. Thank you so much.
5/5
GoogleI cannot thank Natalia Mesa enough for helping me secure my tenancy. From the very first contact she has been amazing and helpful with all queries. Thank you so very much.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAWFUL experience with SlaterHogg…
AWFUL experience with SlaterHogg Paisley letting agents. Seemed professional and helpful at the outset, but were in fact over-priced, dishonest and frankly useless throughout our first experience of letting a property. My partner moved in with me so let out his house through SlaterHogg, they have been an absolute shambles - did not disclose the real reason the tenants failed referencing (said they failed due to being self employed, not that they had negative credit, which they then denied), washed their hands of any responsibility but took their fees. The tenants defaulted on their rent for three months after the second month, during which time the agents were supposed to make a property inspection, which they never did - if they had they'd have found out that they tenants were illegally running a dog grooming business inside the house. The property was ruined, the tenants disappeared after 5 months, it's taken 6 weeks and much expense to restore the property to a rentable condition, and the agent, having reassured us that the deposit at least would be returned in full, have taken several hundred £s in various fees they did not inform us of beforehand. Their final inspection was incomplete, they still charged their fee for that. They did not even check the address provided by the tenants as their guarantor's address - turned out it was their PREVIOUS address where they had done exactly the same and are being looked for by police for crimes committed there.
5/5
GoogleThis branch recently sold my parents house. Karen (branch manager)and Nina kept them up to date at all times and provided an excellent service from start to finish. Very friendly and efficient. I would highly recommend them!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleNatalia was fantastic helping me to rent my property for the first time. She helped me through the whole process and made everything easy. 5 stats to Natalia.PositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent estate agents and had a seamless process - very friendly team and would highly recommend
Thank you for your kind words about our estate agency! Providing a seamless process and having a friendly team are priorities for us. We are thrilled to have your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDealt with Scott Johnston at East Kilbride. Could not have been more professional and helpful. A pleasure to deal with. Thanks Scott.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI could not praise Nina, Karen and Eilidh highly enough for the professional and caring service that they provided in helping sell my mother's house. After our first buyer dropped out at the last minute, the East Kilbride staff were sympathetic, reassuring and quick to place the house back on the market and in the best possible light. The house sold soon after through their efforts. I highly recommend Slater Hogg and Howison at East Kilbride as a safe, responsive and customer-oriented bunch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleManage my portfolio and I’m delighted with the care and service they provide.
Thank you for trusting us with your portfolio! We are thrilled to hear that our care and service have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Trustpilotwe rented property in Rothsay court…
we rented property in Rothsay court skelmolie we were told that the so called land lord would clean the flat and would get aerial fitted pry to us moving in the rental man from slater and hogg neil said it would be done moved in 8th august nothing was done had to pay 250 plus vat for aerial the house had cobwebs coming down if a cleaner had been in ? we did not get the money back we could not change the gass company as suppries the bills were not paid dept letter came from different company police at the door looking for other tenent contact slater and hogg they sent email to gass company that was all no real help from them i had to get help from someone to help we had to stay with gass company as they refuse our to take over i was fed up with no help from them or so called mr rigby owner moved out on jan2024 the owner told mydeposit scotland we broke tenent agreement and had a dog that he had to bring cleaner for carpet realy we have never had a dog plus abbie from slater and hogg never mention it any how they held back 250 pound that honest land lord said he paid to get carpet cleaned we had prove the clown was awarded 65 pound for nothing i would not trust slater and hogg as they are not intrested in tenent getting ripe of with the so called owner they get the tenent checked out but who are checking the owner riping of tenent would never use slater and hogg of greenock
5/5
GoogleExcellent service renting my property. Good communication and professionalism throughout the process. Would highly recommend Scott and the East Kilbride Lettings team 👍🏻PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotOh god, avoid avoid!
where to begin, first they lied about things that would be done before moving in, they wernt. they never delt with any repairs at all, two months later still nothing was done so i decided to end the tenancy after having never spent a single night there. one month later and have had not heard a word regarding the return of the deposit. I would strongly advice to avoid them at all costs, every step with has been a nightmare and cost me circa 4 grand with nothing but wasted time to show for it.
5/5
GoogleVery quick and professional. Special thanks to Scott and Natalia who have both been fantastic. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have not moved house in 31 years and it was with great trepidation we started our journey to buy a smaller home. From the moment we contacted Slater Hogg we felt that the weight come off our shoulders. Everyone we dealt with in the company was so helpful. Everyone we spoke to seemed to know us and able to assist with any question we asked. The people who came to view the house also commented on the professionalism of the staff they had dealt with. The house was sold very quickly which is a benefit to all involved in the process. I would highly recommend Slater Hogg as we have compared other estate agents to them as we viewed our new property's.
Really lovely to read another 5* review for the Slater Hogg & Howison team. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
1/5
TrustpilotAvoid this company if you are selling a…
Avoid this company if you are selling a property. I am a cash buyer found a property I was interested in. It was not under offer and was going to a closing date in two days time. The estate agent claimed they were too busy to show anyone else around the property, despite me giving anytime availability. At the same time everyone in the office was laughing and joking obviously not that busy then. The seller could potentially be losing out thousands because of their actions.
1/5
TrustpilotGreedy liars avoid Glasgow branches
Avoid these unprofessional self centred liars. I had a written offer accepted on a property and Slater and Hogg after the fact they continued with viewings and accepted a larger offer without letting us know, so I lost the house I understood was mine. My solicitors said they had never had that happen in there 50+ years of buying and selling property. They wouldn’t reply to phone calls or emails for days so we knew something a was off. Having to break the news to my fiancé was terrible and I don’t wish that in anyone. This lot don’t care and I look forward to karma coming back around for them. I will never go near this excuse for a company ever again and will advise all to avoid at all costs. They don’t care about you, they are greedy cowards.
5/5
GoogleI viewed a few properties for sale with Slater Hogg and although the property I found eventually, after over 20 viewings, was with another agent, I feel that Slater Hogg East Kilbride definitely deserve a 5 star review. I mostly spoke with Blair and on a few occasions Karen. I found both to be very friendly, professional and always looking to update me on interested properties and accomodate viewings for me. From a sellers point of view they always called me for feedback and listened to what I had to say. The office is very conveniently located and well presented. You can just pop in when at the town centre and you will be made to feel welcome and all the staff look happy at their work which isn't that common but very refreshing! Thanks again for dealing with a fussy woman and keep up the good work :)
Many thanks Suzanne for your 5* review, it is great to read Blair, Karen and the team were friendly and professional and had great communication with you. It is fantastic to read your feedback and I of course ensure all your high praise and lovely words will be passed on to the team. Best wishes, Lucy.
5/5
GoogleNatalia was very helpful and professional. She helped me move into my first flat. Thank you Natalia.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleNatalia - Massive thank you for being our angel when we lost everything in our house fire in Sep 2020! While our house is being repaired (9 months) Within a few weeks, Natalya had found us the perfect temp home to rebuild our lives. Myself, my partner, my little girl and our dog are settling in well and are so grateful for your professionalism, kindness and constant updates. XPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
Google"WHAT A BRANCH OF DAFTIES" I used this branch of Slater Hogg and Howison to sell my house, out came their super salesman Fraser he told me more lies than Jim Carey in Liar Liar They advertised sell your house for £795 paid up front they market the house (advertise it in two web sites) you do the rest problem was this deal was new to them and no one knew how to use the platform, the deal was you get one week your property highlighted on both websites,super salesman Fraser sent my property live before I got the very expensive £450 home report that he recommended it took him a week to organise the home report so I lost the one week highlighted advertising when I confronted him about this issue he could only reply DOH So I decided to deal with Kerry the branch manager she said I would be better off letting them deal with everything at 1% of the sale price of my house so I went with that as I was getting no where, they sent a handful of people out to the house I sold it no thanks to them, They got a buyer who they were arranging a mortgage for that was August 28th move in date 4th October 3rd of October I get a call from my solicitor come to her office and sign the disposition deeds as I sat in her office she gets an fax from Slater Hogg can I wait another two weeks as the had problems arranging my buyers mortgage sale was off I asked Kerry for a refund the answer was no as the £795 was marketing costs so now I have to take legal advise SO DONT BE DAFT AND GO NEAR THIS BRANCH as they are a nightmare they are much better and honest agents available AVOID AVOID AVOID Hi Scott I did what you suggested and sent them an email and to my surprise they NEVER got back to me, why do you waste your time and your customers time responding to your negative reviews when you don't give a damm, it is all about the money to you otherwise you would do something about how your branch is ripping of it's customers prove me wrong and get this sorted, your company is achieving the impossible and giving estate agents a bad name;....
Good morning George, Thank you for taking the time to leave us four feedback. I was sorry to read that you did not experience as smooth of a service we would normally expect from any of our branches. If you would like to discuss your experience further with our customer relations team, who may be able to look into some of the issues you have raised, please e-mail them at review@countrywide.co.uk. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Slater Hogg and Howison Lettings's Glasgow office has 201 reviews across two platforms: 140 on Google, 61 on Trustpilot (across the whole business).
Slater Hogg and Howison Lettings Glasgow is rated 3.9 out of 5 across all 201 reviews, and 4.7 out of 5 on Google from 140 reviews.
Slater Hogg and Howison Lettings Glasgow, 10 Brouster Gate, East Kilbride, Glasgow, G74 1AZ.
