Trusted Agent profile · Glasgow
★★★★★
486 reviews across 2 platforms
89 Byres Road, Glasgow, G11 5HN
Ross and Liddell's office in Glasgow, at 89 Byres Road, is rated 2.9 out of 5 across 486 reviews on two platforms, including 4 Google reviews rated 2.0.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
1/5
TrustpilotWaiting for a serious injury or death due to this companies inability to do their job.
Terrible service, that's if you receive any! Have had a partially collapsed brick shed building in the garden for 6 months and they have ignored every report. This building is a hazard to human life and they have done nothing! Incompetent and complete lack of care to tenants.
5/5
TrustpilotGreat Service and Support
Great Professional Company to work with.
Mr Thompson, thank you for your feedback. We appreciate it.
1/5
TrustpilotAbsolute disaster of a company
Absolute disaster of a company. The fees they charge are unfathomable. Refuse to actually provide the service they’re paid for. Very minimal maintenance but charge massive fees. Unable to provide a breakdown of where my money actually goes. Phone and email correspondence also rude, abrupt and patronising. Not an iota of customer service within the team. Unprofessional, untrustworthy thieves. PLEASE DO NOT USE THIS COMPANY.
4/5
TrustpilotRapid Response to query
Rapid Response to query. Answered as best as possible given that it was an issue lasting over 8 months. Passed to appropriate Department for resolution.
1/5
TrustpilotTerrible
LiveChat isn't an effective way to resolve problems. Until now we have never had a response from Ross&Liddell about charges for services not provided. (Tues02/7/2024)
1/5
TrustpilotComissioning unnecessary work.
Comissioning unnecessary work.Poor communicaton.
Mr Robertson. Thank you for taking the time to respond to our review invitation. We are keen to understand the specifics of your concerns. As such, our team will be in touch with you separately in this regard.
1/5
TrustpilotThis company is a disgrace
This company is a disgrace, from the moment i made an offer on the property (not yet legal owner!) they sent me a bill for around £1500, which my solicitor promptly advised me to ignore. Years down the line, they continue this incompetence and have now been sacked/ replacement by the Western Harbour Edinburgh development.
5/5
TrustpilotPayment for upkeep of property
Friendly reception. Nice people.
Thank you so much for taking the time to provide feedback. We are delighted to note that you are happy with the service provided.
1/5
TrustpilotCold and disappointing practice
During this tough time for us, Liddell Edinburgh show no compassion, putting us under pressure to pay their bill. Because we were late to pay, they added a surcharge for which they refused to waive. I quote "the administration charge will not be removed and will be due for payment.We trust this clarifies our position". Cold and disappointing practice.
5/5
TrustpilotAlways extremely helpful and very…
Always extremely helpful and very efficient Also, nice human, empathetic touch (despite being on live chat)
3/5
TrustpilotVery expensive and lacking in value for money
Very expensive, and far poorer communication with residents, than previous factors that I’ve been with. Following most of my recent email queries, I find their “as per my previous letter/email” response is unnecessary, frustrating, and very patronising.In terms of the most visible areas of their service, the cleaning quality is very mixed, and communal lights often take considerable time to replace.
1/5
TrustpilotFactors are basically all the same
If you want to pay a management fee to a company who's working practice is somewhere between an estate agent and a used car salesman R&L are for you.Send an email - takes a week to get a reply but not to the question you asked.Telephone direct - most of the time not available will get back today, but that call never arrives.
1/5
TrustpilotNo action has been taken on my contact…
No action has been taken on my contact with you.
1/5
TrustpilotA very worrying initial contact from this company
Received an invoice from this company who have recently started to take over the management of our development in Dunbar, Details are playpark inspection £75, Playpark insurance £270.00 Management fee £4000. What a joke and a very worrying as to what the future holds with this lot.
1/5
TrustpilotMy 39 week pregnant daughter's property…
My 39 week pregnant daughter's property has water pouring through the roof and reported this on Friday 6th August. Not one emergency number worked, no one attended despite being reported several times . They did not attend until the late afternoon on Sunday 8th August. A disgusting way to treat anyone.
1/5
TrustpilotConstantly having to chase up replies…
Constantly having to chase up replies and queries we have brought to your attention. Not happy for the service you provide!
1/5
TrustpilotWhy do you not have an email address to…
Why do you not have an email address to contact? It's 2024.
2/5
TrustpilotNo reply to email written on 14/6 to…
No reply to email written on 14/6 to Mark enquiring about overhanging tree .
1/5
TrustpilotJust dont use them.....simple
2/5
TrustpilotThe live chat is quick
The live chat is quick, but the problems are still slow in being resolved
1/5
TrustpilotWorst experience
Worst experience. I have been chasing for an issues over last one month and no update yet.
1/5
TrustpilotInsufferable
Absolutely shocking. Takes about 3 years to do anything. Might as well just build new roofs myself
1/5
TrustpilotNon-responsive, just awful
Do almost nothing for the ridiculous price they charge. We’ve been trying to get an issue solved for about 2 years. The manager is never there, doesn’t call back, doesn’t respond to emails. Just truly terrible service quality.
2/5
TrustpilotI get the same reply each time
I get the same reply each timeLooking into things but no action
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ross and Liddell's Glasgow office has 486 reviews across two platforms: 4 on Google, 482 on Trustpilot.
Ross and Liddell Glasgow is rated 2.9 out of 5 across all 486 reviews, and 2.0 out of 5 on Google from 4 reviews.
Ross and Liddell Glasgow, 89 Byres Road, Glasgow, G11 5HN.
