Ross and Liddell Glasgow reviews

★★★★★ 5/5

Trustpilot

Courteous and Efficient

Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night before but no-one had turned up. Paige was both courteous and helpful and made an immediate call to the lift engineers, Kone. Within a few hours, the lift was repaired. Well done and thank you, Paige!

Gerald · 8 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Service, Friendly and Efficient Support

I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accounts and quickly sorted out my issue with the direct debit setup. Everything was handled smoothly and efficiently, and she kept me well informed at every step. It made what could have been a confusing situation very straightforward. Excellent support!

Kexin · 30 April 2026

★★★★★ 4/5

Trustpilot

Helpful customer Service

I reached out to Ross & Liddell about weeds that were needing taken care of in my estate. The chat feature was super easy to use and Angus was really helpful at identifying the problem and explained he will pass it on to the correct department to deal with.

Jennifer · 31 August 2026

★★★★★ 5/5

Trustpilot

I recently had a leak in my property…

I recently had a leak in my property and needed to report it through the webchat. The process was straightforward, and the response was quick and efficient. Paige was especially helpful throughout, providing excellent customer service and making sure my repair was logged promptly. Thank you, Paige, for your professionalism and support.

Umehra · 4 August 2026

★★★★★ 5/5

Trustpilot

Great in-person visit

I went to R&L's office today to sort a couple of administrative matters. Julie was so helpful and made everything super easy. I wasn't sure what to do, and being able to sort things out in person was very reassuring. Thanks very much :-)

MC · 18 August 2026

★★★★★ 1/5

Trustpilot

Awful! - Avoid

Awful!! Been contacting Ross & Liddell for months regarding trees not being maintained in our estate. Trees have now grown 9 feet over the house and are intertwined with the guttering and roof. Damage has been caused and Ross & Liddell aware. Combination of no contact back with progress from staff and also being given conflicting information on the same days when contacting them. Been told they would instruct tree surgeons to look at work, Phine back - no progress. Ross & Liddell then pass my contact details to a third party without my consent. Third party was a tree surgeons who was helpful. Photos of trees concerned taken and quote provided to Ross & Liddell. Ross & Liddell contacted and told in the morning by one member of staff this same tree surgeon would attend my property that week to progress. Tree surgeons who contacted direct and has no knowledge of this and states he is awaiting further instruction from Ross & Liddell. Further contact with Ross & Liddell the same afternoon to be told there is a discrepancy in the quote and they are wearing contact from the tree surgeon. Agin confirmed this was not the case direct with tree surgeon. A few days later I receive a voicemail from Lisa at Ross & Liddell stating they are no longer working with this tree surgeon and they will be instructing another tree surgeon to look at works and provide a quote. This is months after they have been made aware of damage and still no further forward!!! No more contact and trees and bushing still growing. They have a grounds maintenance contract and the company only cut the communal grass in the estate. Absolutely no maintenance of any trees which due to their negligence are now causing issues for a number of residents. These residents have also made contact with Ross & Liddell and are also being ignored. Shocking service from them. Further tree works were identified separately by other tree surgeons instructed by Ross & Liddell stating that a number of trees were diseased and required to be removed. These trees were identified and listed in quotes however due to the majority of tenants in the estate not agreeing to works being carried out the work won’t be going ahead. As the trees have been identified in paperwork should there be any issues with these said trees legal proceedings will be progressed. Ross & Liddell are aware of the works required and are now negligent in maintenance!

Jane · 22 September 2025

★★★★★ 5/5

Trustpilot

Quick and Smooth resolution

I had an issue regarding a payment, and Rhiannon was able to resolve it within minutes through the live chat. The whole process was quick, smooth and hassle-free. Thank you again, Rhiannon, for your help!

Mhairi · 11 August 2026

★★★★★ 5/5

Trustpilot

Friendly and useful help service

Rhiannon was efficient and friendly in dealing with the queries I had via the online chat function after first moving into my new property managed by R&L. All questions were addressed clearly and put me at ease when considering my options. Thank you

Colin · 14 May 2026

★★★★★ 5/5

Trustpilot

The live chat client support provided…

The live chat client support provided by Angus was very quick and helpful. I’m now waiting for the garden maintenance to be arranged.

Winky · 4 September 2026

★★★★★ 5/5

Trustpilot

Rhiannon was very helpful

Rhiannon was very helpful, my issue was promptly treated, my problem solved in no time. Rhiannon was cordial and nice to chat with, she was efficient.

Cecile · 29 July 2026

★★★★★ 5/5

Trustpilot

Great!

Angus was very kind and helpful, and offered to follow up with me for a more complicated issue :) fully recommend!

Joseph · 31 August 2026

★★★★★ 1/5

Trustpilot

They dont listen to any complaints,

They dont listen to any complaints,all they want is money and how they can get or make up so called jobs that your estate needs ,and then try to force the property owners to pay for work that is not carried out ,this estate the residents have received a paper bill since 1999 ,now they have enforced without prior consultation online bills and charge those who do not have online facility £10+vat for paper bills it time the owners of Birches estate Wishaw got rid of this mob

Mr · 24 May 2026

★★★★★ 1/5

Trustpilot

Nothing ever gets done

Nothing ever gets done. so many excuses. I have complained about the trees and shrubbery overhanging and touching my property. I had another go in February, again in March and again in May. Each time I was promised a call back while they sorted it out. needless to say I've not had a call back yet. I even have a job number Ref 117360101. The trees around the estate are not tendered properly, there is no management of the shrubbery, all they do is cut the grass.

Roger · 18 May 2026

★★★★★ 5/5

Trustpilot

Spoke to Angus on web chat and he was…

Spoke to Angus on web chat and he was very helpful. Saved waiting to get through on a phone call.

S · 28 July 2026

★★★★★ 1/5

Trustpilot

Terrible Company !

Terrible Company . Called them 9 times in 2 weeks and all promised me a call back to update on cutting our grass that we pay for. No call back so asked to speak to PM or someone in charge !!! Spoke to a PM and promised he would call me back in few hours . 2 days later still no call back . What a shit show of a company. Direct debit cancelled see how long for them to call me back now

Alan · 21 April 2026

★★★★★ 5/5

Trustpilot

Helpful Live Chat

Rhiannon was very helpful on live chat, and helped with my query quickly in a friendly manner!

Annie · 5 August 2026

★★★★★ 3/5

Trustpilot

Good factor but room for improvement

Ross and Liddell are excellent in getting inspection reports completed on time and do try to help you as best as they can when it comes to repairs managed through their online chat function. They are good at managing all parties in the close when it comes to large repairs such as roofing issues, providing detailled quotes and a voting function for all parties. A few points to improve on to get to 4-5 stars in my opinion:To get to Four stars:Lead Times: Within the Inspection reports things are often highlighted such as painting required to be done and damp issues noted. These have not been completed yet even after been noted in the inspection reports from over a year ago. If things are highlighted to be repaired I would expect them to be repaired in a timely manner.To get to Five Stars- Online Portal: the second factor authentication for some reason doesn't seem to work at night time and only during working hours. There is no update when documentation is added to the portal. -Transparency: It would be helpful to be updated on when planned maintenance is to go ahead. Often this is not known until after the repair or when the invoice comes in. -Communication: not all owners within the close know each other so when it comes to discussing large repairs would be good to have a chat function for everyone to have the opportunity to say their piece to what they think is the best repair option. Overall I think Ross and Liddell are a good factor with opportunity to becoming a great one.

Fraser · 25 November 2024

★★★★★ 5/5

Trustpilot

Rhianon was able to help with all my…

Rhianon was able to help with all my queries. Very Helpful

Jeremy · 2 September 2026

★★★★★ 5/5

Trustpilot

Paige was extremely helpful today

Paige was extremely helpful today. Two of the issues I raised required re-reporting as they hadn’t been actioned when first submitted well over a month ago, but I’m confident Paige will follow through and keep me updated.

Lin · 19 February 2026

★★★★★ 1/5

Trustpilot

Poor communication and not meeting standards of service.

We first told Ross and Liddell that a tree they manage was dangerous and damaging our property 10 months ago. This large tree is regularly dropping branches into our garden up to 5 ft long and we have 2 young children who play in the garden every day. On 3 occassions it's branches have broken our greenhouse covering our garden in glass. Their communication has been awful, either not getting back to us or continually saying we will look at it soon. They have only just gotten back after I wrote a formal complaint and they have said they won't take any further action since the tree is healthy; leaving our children at risk. There was no notice to residents that they were conducting a tree survey and the details they provided for me to appeal are by snail mail. It seems to be deliberately trying to make it more difficult when an email address would be faster, not require a printer and give a record of the communication.

Dr · 29 October 2024

★★★★★ 1/5

Trustpilot

2 YEAR water ingress problem still not dealt with

A water ingress problem was identified 2 years ago. To address the problem a cap was required to be placed on the chimney. Now, after many attempts to get this rectified, Ross & Liddell have just put this job out to tender. Meaning if the other 7 residents in the block don't have a problem with their chimneys, I'll probably have another 2 years of debris coming through and continued dampness issues.

Marie · 25 May 2026

★★★★★ 5/5

Trustpilot

Spoke with Vickie on live chat…

Spoke with Vickie on live chat yesterday to request a property manager to attend my property with the contractor essance today at 3pm to discuss on going roofing issues. Vickie was prompt helpful and organised this visit. Today Micheal attended with the contractor an they are going to organise a quote for me. I want to thank Vickie for sorting this for me as I've have been having issues for sometime this is the service needed by ross an liddell. Both Micheal and Vickie are a credit to the company so thank you.

Annnoymos · 15 October 2024

★★★★★ 5/5

Trustpilot

Nicole made my telephone conversation…

Nicole made my telephone conversation very easy and I understood her explanation of my account. Nicole was very pleasant to speak to and very courteous.

Customer · 11 May 2026

★★★★★ 1/5

Trustpilot

The worst company I’ve ever had to deal…

The worst company I’ve ever had to deal with in my life, if you are a builder of new developments- STAY CLEAR OF appointing Ross and Liddell - We have been fighting with Ross and Liddell for years about the state of the area in where we live for Grass cutting/car parks/bin areas/tress the close within the flats/paint work/walls the list goes on and on.When you complain they and Sean’s exact words where - WE DONT CARE IF YOU MOVE FACTORS/ and when I made him aware that trust pilot had bad reviews again, I DONT CARE ABOUT REVIEWS - Stunned so if your a owner, director also please read.No one calls you back, they argue with you and then after pretending to come to your site and meet you, they don’t show up and leave you standing for 2 hours, then when passed to major complaints, she does the same fobs you off doesn’t return your calls or emails and lies.So we will be dropping g Ross and Liddell immediately and like 52% on this site of a 1 star.. please read before you hire them.Thanks Just to add to the lies on the response below - Honestly your company is going from bad to worse, on Monday I called and called 9 times until eventually on Thursday I got a call back from Michael, then Sean and I have a recorded call of your guy Sean saying I’ll be on site in a couple of hours (this was 1pm) I’m meeting a builder as the brick work is needing fixed, he then said I’ll meet you and we can walk round the site ? So please be honest, you’re saying I’ve made that up? And also yes, you sent contractors and the cleaner this morning, and THEY STILL DIDN'T DO THE JOB RIGHT, then sent an inspection guy who pretty much confirmed the place is a riot… And Sean was meant to be on site on Thursday at 3/3:30 pm, after I spoke with him, he did NOT show up and with no warning either, and left us standing for almost 2 hours. And Jennifer confirmed that he told her “ I meant to tell mr ness but forgot” I’ve spoken to Jennifer twice, since Thursday and had loads of emails back and forward, and one stating from me, show up on Wednesday don’t show up on Wednesday as we no longer care as more than 20 owners wish to terminate, if you wish I can post the full email paper trail.. but don’t lie and pretend you’ve “got one thing wrong” I emailed back 21 problems with this site, and today other owners have also, that’s been going on for 7 years, and Ross and Liddell has done nothing so we’re fed up, and 70 % of the street feel the same, so again, accept full responsibility, take the loss and move on.Wow… just wow

David · 16 September 2024