Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRoss and Liddell letting agent
I've been a tenant for a Paisley property managed by Ross and Liddell Lettings since January 2020, and I have only positive things to say. It's a furnished flat and before I moved, fridge and washing machine, boiler and couches were replaced and brand new provided. I had no problems contacting the team and Claire, Ann, Rachel and Kirsty were always very helpful and polite on the phone. Flat was in a very good state when I moved in so barely any repairs were needed in the last 3.5 years but when the boiler had an issue with pipe freezing due to extremely cold weather, it was fixed first thing in the morning the next day and I've not had an issue since, similarly recently roof problem was sorted the next day. The guys on the team that deals with the repairs/inspections are friendly, respectful of the property and always happy to explain what the issue is. All needed inspections are carried out with plenty of notice and I also appreciate that they were accommodating to my work schedule when I was working from home (the day of the inspection I was in confidential online meetings and they worked around them when arranging timings). Thank you!
MK · 28 November 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to review. Our team very much appreciate this.
★★★★★ 1/5
TrustpilotWasnt happy but things seem to be moving.
We have been battling with this company for just over a year due to water ingress in my son's flat. My son is a vulnerable adult having Aspergers and was doing well living away from home for the first time. We have contacted this firm time and time again and receive assurances that work will be done, surveyors will be out, temporary fixes will be made. There is still water coming in his flat. This is affecting his mental health. My husband phoned today and was told someone would go out - no one did and the subsequent 3 calls were ignored. I have set up a complaints procedure but may have to seek legal advice at this rate.UPDATE 23/11/23Finally!!! Roofer has been in and made temporary repairs and surveyor should come on Monday.
Maggie · 23 November 2023
Agent replied · 11 June 2024
UPDATED REPLY : Maggie, We appreciate you taking the time to update your review, to note that progress has been made, thank you. Maggie, thank you for taking the time to respond to our review invitation. We value our clients' feedback, good or bad, as it allows us to identify client concerns which require to be resolved, where previous communications have failed. We are keen to work with you to resolve the issue you have highlighted. Our team will be in touch with you separately in this regard.
★★★★★ 5/5
TrustpilotQuickly resolved and very informative
I accidentally overpaid as I mistook my Outstanding Balance to indicate I was in debt, Leah was quick to respond, quick to get in contact with the financing team and quick to inform me of when my funds would be back in my account. Short and to the point, which is what you want in those situations.
Rowan · 23 December 2025
★★★★★ 5/5
TrustpilotKerri was really helpful
Delfina · 1 June 2026
Agent replied · 6 June 2026
Thank you for your feedback. We’re delighted to hear that Kerri was able to assist you and provide a helpful service. We’ll be sure to pass on your kind comments to her.
We appreciate you taking the time to share this.
★★★★★ 5/5
TrustpilotVicki and Claire excellent customer service
Hi our close door lock was playing up, called ross liddell repair team late Friday afternoon , spoke to Vicky and Claire to report it , the customer service i received from both was outstanding. The locksmith came out first thing Monday morning and repaired lock. Thanks to Vicki and Claire for getting work carried out so quickly .
Terri · 11 November 2024
Agent replied · 25 December 2024
Such great feedback, thank you Terri.
★★★★★ 1/5
TrustpilotToday is our last day with Ross &…
Today is our last day with Ross & Fiddle will we miss them like Hell no.I urge anyone looking for factors please do not fall for these cowboys.So unprofessional they are and so Ignorant they can't reply.Over 30 years of taking our money and for what I ask myself?Because of there appalling lack of service we would probably all have great difficulty in obtaining a Home ReportAt the beginning they had a great Manager BF who ran the business side of things like a captain of a ship then sadly he left and they replaced him with a clown called who was repeatedly asked to attend to things but somehow never got round then in came who we thought would genuinely move things at speed however it would appear he was frightened to do anything as he was controlled by his boss Our place was deteriorating by the day yet nothing was being done.Committee meetings were a waste of time promises unfulfilled. The quotes and the workmen were something else.They should have been carrying out work as per Deed of Conditions but they didn't.Myself and other neighbours took photographic evidence of guttering, soffits and facia boards.They finally sent 2 men with a Spider Lift which broke down first day to do the roof work then off they went and our boards at elevation were rotten nails came away from boards.This crowd Ross&Liddell had every opportunity to make right but they chose not to then at a meeting decision was made to vote them out.Ross&Liddells actually advised me to contact 1st Tribunal can you imagine instead of rectifying the problem telling a customer to take it further.They never did quotes for external/internal decoration and a list of other things.THEY FAILED BIG TIME So whatever you do find factors that will do the job.
Bill · 23 August 2023
Agent replied · 13 June 2024
Thank you for taking the time to reply. We do not agree with the points made within your review. You previously intimated a complaint and subsequent complaint appeal, whereby we addressed concerns which you raised. We note that you do not agree with our complaint response. We have directed you to FTT, should you remain dissatisfied. However, we note that you do not wish to escalate matters in this regard.
★★★★★ 5/5
Trustpilotchat feature paige
Paige was very helpful in resolving my issue through the website chat feature
Zoë · 18 February 2026
Agent replied · 23 February 2026
Thank you for your review. We’re delighted to hear that Paige was able to help resolve your issue via Live Chat . We really appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotPaige was really supportive and helpful…
Paige was really supportive and helpful today with my pest issue of wasps. Thanks Paige!
Rebekah · 21 September 2026
★★★★★ 4/5
TrustpilotClear and quick communication
Really easy to use the live chat and resolve issues quickly. Rhiannon was particularly helpful and sent me all the information I needed.
David · 24 July 2026
★★★★★ 5/5
TrustpilotLive chat fearture
Used the live chat fearture on R&L website for a repair and it was dealt with so quickly. Highly reccomend and Paige was great!
Brooke · 14 July 2026
★★★★★ 5/5
TrustpilotRhiannon was friendly
Rhiannon was friendly, quick response and very helpful. 5 Stars! I
Stuart · 16 February 2026
Agent replied · 23 February 2026
Stuart, thank you for your feedback. We appreciate it.
★★★★★ 4/5
TrustpilotPaige dealt with my escalation promptly…
Paige dealt with my escalation promptly and understood my concerns regarding a roof hatch with needs repaired and potential danger it could cause in high winds or heavy rain as it blows open in high winds.
Kev · 4 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave a review. We're pleased to hear that Paige dealt with your concerns promptly and took the time to understand the importance of the repair and the potential risks involved. We appreciate your feedback and will pass your kind comments on to Paige.
Team R+L
★★★★★ 1/5
TrustpilotRoss + Liddell are our Flat Factor at…
Ross + Liddell are our Flat Factor at turnbull street and are terrible. Have left us with an open garage door for over 2 weeks already with no further happenings. Allowing people to come in a steal stuff and drug taking to occur. AVOID AT ALL COSTS.
Ishbel · 12 May 2026
Agent replied · 6 June 2026
Ishbel, thank you for bringing this to our attention. We are aware of this issue and will be writing to all owners within the development today, with a full update.
★★★★★ 1/5
TrustpilotVery poor customer service
I have never given a 1* review! But Ross & Liddell have truly earned this! Between their so called property managers, who have now become non-existent, and their client support team, I’m sorry, but it just doesn’t work. There is very little contact with the customer. Proposed works are not carried out and largely, emails go unanswered. I don’t recommend them at all!
Moyra · 28 March 2024
Agent replied · 11 June 2024
Moira, I'm really sorry you are unhappy with the service received. We have arranged for our Head of Client Support Services to call you to discuss matters further. We are keen to resolve your query.
★★★★★ 5/5
TrustpilotArisha was very helpful and resolved…
Arisha was very helpful and resolved all my issues quickly
Niko · 11 September 2026
★★★★★ 1/5
TrustpilotVery happy to take our money but slow…
Very happy to take our money but slow to respond to everything, even emergency repairs. We have been with them 3years and no AGM. They fob us off continually. They don't source the best buildings insurance as they use one company only . When we complain they promise a lot but deliver none of it . Unpleasant to work with as lack of communication. Cleaning is awful . They just blame the contractors but don't sort things or sack and get better contractors. They are hindering the running of our building not helping
Laurieanne · 15 November 2024
★★★★★ 1/5
TrustpilotThe worst company I've ever had the…
The worst company I've ever had the displeasure of dealing with. Initially was on a pay by quarter basis but set up direct debit and told that would clear the outstanding balance. Only to find the monthly payments have now gone up cause I'm due them twice as much as i was before. Explained to the gentleman on the phone that the new monthly debit wouldn't clear either the outstanding balance or the upcoming balance so how do they work it out and was told they just "estimate the cost". No faith in this companies ability to do their job and trying desperately to get out of the agreement with them as want them no where near my property. Useless liars and idiots
Jack · 13 November 2024
★★★★★ 5/5
TrustpilotPaige
Paige responded quickly and looked into the issue straight away. Very pleased with her/R&L just let down ( so far) by their contractor who cleaned 3 out of 5 reported graffiti spots. Paige is chasing up the other 2 patches for me 👍
Resident · 23 December 2025
★★★★★ 5/5
TrustpilotVery responsive customer service from Silvana
I had excellent and efficient customer service today from Silvana. Made the call in early afternoon and later that day Silvana had sent me all the material I requested. Great job!
Robert · 24 July 2026
Agent replied · 24 September 2026
Thank you for your review. We're delighted to hear that Silvana provided such efficient service and was able to get the information you needed to you so quickly. We'll be sure to pass on your kind feedback.
Team R+L
★★★★★ 1/5
TrustpilotI honestly hate them
I honestly hate them. ive owned a house for 1 year and these scum have grabbed 100 per month. then all of a sudden want to increase to 200 saying common grounds work. all we have is a slimy little hallway. with carpet that doesn't look like carpet anymore. Little robbing people.
Hus · 22 September 2026
★★★★★ 1/5
TrustpilotThe Ross & Liddell review scam.
In June 2025 Ross & Liddell's Trustpilot score was 1.2 and their Google review score was similarly extremely low. In the following months they seem to have engineered a massive uplift in their review scores. They appear to have done this by:
Stewart · 22 April 2026
Agent replied · 25 December 2024
Thank you for taking the time to share your concerns.
We take all feedback seriously and would like to clarify that Ross + Liddell does not remove or manipulate reviews, nor do we incentivise customers to leave positive feedback. Reviews across platforms such as Trustpilot and Google are submitted independently by our clients, and we encourage open and honest feedback, both positive and negative, as it helps us to improve our services.
Our business supports a wide range of clients, including homeowners, landlords and tenants, and their experiences can vary depending on the service provided. We recognise that there are areas where we need to improve, and we actively use feedback to inform changes across our teams.
We are sorry to hear that you feel this way about our factoring service in particular. We would welcome the opportunity to review any specific concerns you have and ensure they are addressed appropriately.
We have sent you a request for information, to enable us to identify your account and get in touch with you to discuss any specific concerns.
★★★★★ 5/5
TrustpilotCustomer service team are friendly and helpful
Nicole was very helpful in closing our factoring account down which made moving home feel less stressful. as a first time owner dealing with a factor this took a lot of stress off our move , thank you to the customer service team and the lovely reception team in glasgow
John · 25 September 2025
★★★★★ 5/5
TrustpilotGreat live chat feature
Live chat with Candela was quick and easy. My issue was resolved within a few minutes. Great service.
Gemma · 24 September 2025
Agent replied · 25 September 2025
Gemma, thanks for this. We really appreciate your feedback. We will pass this on to Candela.
★★★★★ 5/5
TrustpilotChat immediately resolved problem
Couldn’t manage to complete a particular form online. ‘Chat’ with Eilidh explaining what I wanted to do. No problem - she did it for me. It took a matter of minutes to resolve. Thank you for your help Eilidh.
Norma · 12 May 2026
Agent replied · 6 June 2026
Norma, that's great to hear. Thank you for providing feeback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
