Ross and Liddell Glasgow reviews

Mr Stevens, thank you for taking the time to respond to our review request. I am sorry that we did not send you a courtesy email advising you of the action taken. The grounds contractor advised us that they completed trimming to the hedge on 5th September. Our Property Inspector will check this today and we will get back to you, to ensure that you are satisfied. Kind Regards

We have sent you a request for further information, to enable us to identify your account and assist you. We are sorry that you have been unable to get through by telephone recently. Our lines are regularly busy, but where our clients can't reach us straight away, our system will divert to our Receptionist who can take a message for our team to call you back. Please rest assured that we have a large Repairs Team who are fully staffed and able to assist our clients.

Mr Kemp, we are sorry to learn that you are not happy with our service. We note that you have followed our complaints procedure, as outlined. We will respond to you on that, following a thorough investigation.

Margaret, thank you so much for taking the time to review our services. We appreciate it.

Rachael, we note that you did not receive the outcome you were hoping for, but on review of your account, we were unable to agree to removal of the late payment fee. As we pointed out during your Live Chat interaction, we also sent copy communications to your solicitors.

Kristina, we are sorry to read your feedback. We note that you have used our Live Chat service a few times lately to request an update on the Tree Report. We have experienced a delay in feedback from the contractor in this regard, which is why we have been unable to provide you with the required information. Our Repairs Team will be in touch with you this week to provide an update as they are working in the background to obtain the required information. We thank you for your patience in the meantime.

Judith, thank you for your feedback. The reason for introducing this new function was to improve on response times. It's great to see that our clients are noticing this significant improvement.

Ross, thank you so much for your feedback. Glad to hear you are happy with our services.

Scott, thanks so much for taking the time to respond to our review invitation. We are delighted to hear that you are happy with our service.

Pamela, thank you for taking the time to respond to our review invitation. We note that you contacted us regarding an issue with a tree. We are sorry that you have not received an update since your last Live Chat. We have referred matters to our Repairs Team, who will get in touch with you with an update this week. Regards

Stephen, thank you so much for your review. Our team appreciate the feedback.

Ronnie, thank you for leaving a review. We appreciate it.

Catherine, thank you for your taking the time to leave a review. We note that our Complaints Manager has acknowledged receipt of your complaint already. You should have received this acknowledgement, which outlines that you should expect to receive a full response, in accordance with our Service Level Agreement, by 8th December 2023. In the meantime, we would direct you to our client portal where you can view our regular inspection reports, completed by our Property Inspectors who regularly inspect your development. Should you have any queries in the meantime, please do not hesitate to get in touch with our Client Support Team.

John, thank you for taking the time to provide feedback on our Live Chat service. It is great to see that you find this helpful.

Thank you for responding to our review invitation. We really appreciate it and we are delighted to learn that you are happy with our service.

Mark thank you for taking the time to reply to our review invitation. Our team will be in touch with you separately, to respond to your concerns re: outstanding work.

Sorry to learn that you have not been able to get through to us. We note that you have come through Live Chat on 3 separate occasions, but unfortunately, you have not messaged us within these chats, which has resulted in the chat being disconnected. We have arranged for one of our team to contact you via telephone today, to assist you with your query.

We are sorry to note your dissatisfaction with our service. We are always happy to assist our clients with any queries. Unfortunately, you have not provided constructive points within your review, for us to address. We would invite you to get in touch with our team to discuss your concerns further, to provide us the opportunity to resolve matters.

Arnold, thank you for taking the time to respond to our review invitation. We really appreciate it. We welcome all feedback from clients, good or bad. Our Commercial Team will be in touch with you regarding the feedback provided, and will look to increase communications with you.

We note that you are not a client of Ross & Liddell. You contacted us via Live Chat as a neighbour of a property we manage. We note that you consider that this was a waste of time. However, we were unable to assist you with your query, as you are not our client.

We are sorry to note your dissatisfaction with our service. We are always happy to assist our clients with any queries. Unfortunately, you have not provided constructive points within your review, in respect to what issues you experienced with our Live Chat service. We would invite you to get in touch with our team to discuss your concerns further, to provide us the opportunity to resolve matters.