Trusted Agent profile · Glasgow
★★★★★
493 reviews across 2 platforms
89 Byres Road, Glasgow, G11 5HN
Ross and Liddell's office in Glasgow, at 89 Byres Road, is rated 2.9 out of 5 across 493 reviews on two platforms, including 4 Google reviews rated 2.0.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotThe meeting went well
The meeting went well; we feel our concerns were listened to and I thought the meeting went better than some in the past. Better ordered, an air of efficiency.John
Thank you so much for your feedback. Our team are delighted to hear that you were happy with the recent AGM, and that you are happy with our service. This means a lot to us.
5/5
TrustpilotA totally professional firm
A totally professional firm. All the staff are very helpful and explain everything. They made the whole process very simple and now I'm making a great return. Thank you.
Thank you so much for taking the time to respond to our review invitation. Your feedback is appreciated. We are delighted to learn that you are happy with our service.
1/5
TrustpilotNot impressed
The company were not forthcoming to repairs waiting to be done. 2 years still waiting for progress to storm damage. After requesting urgent meetings. Still no response. Very disappointing.
Fiona thank you for taking the time to respond to our review invitation. We very much value our clients' feedback, good or bad, as it allows us to identify concerns which need attended to, where previous communications have failed. We are keen to work with you to resolve the issue you have highlighted. Our team will be in touch with you separately in this regard.
1/5
TrustpilotKeep on looking around
Most of the repairs are not done to a reasonable standard communication is historically poor as is the relationship with residents
Mr Gilligan, we are sorry to learn of your feedback. On reviewing your recent interactions we note your frustration at a lack of internal painting to the common close. As outlined by our team, we do require owners' instructions to take this matter forward.
5/5
TrustpilotLive Chat is a great improvement.
My post was opened soon after sending, and dealt with quickly and in a friendly manner. A huge improvement on having to phone.
Thank you for responding to our request for feedback. We are pleased to note that you were happy with your recent Live Chat experience. We shall pass this feedback on to our team.
5/5
TrustpilotGreat service by Glasgow team!
The team I deal with in the Glasgow office (Jasmine, Emma and Stephanie) are just great - friendly and super efficient service!
Thank you for responding to our review invitation. We have passed on your feedback to our team, who are delighted to learn that you are satisfied with our service.
1/5
TrustpilotAvoid
It is impossible to talk to anyone on the phone. The chat room doesn't resolve any problems. We have asked them 4 years ago to repair communal work and still awaiting anything to happen.Very good at sending out invoices but a disaster at rectifying problems.Staff change over is incredible.
1/5
TrustpilotOvercharged again
Overcharged again. Would that we could get rid of them.
Dear Mr Stuart,We have emailed you separately this morning requesting confirmation of your account number, so that we may address your concerns.Could you please respond or contact us at info@ross-liddell.comRegards,Ross & Liddell
2/5
TrustpilotQuick response but can't help me to…
Quick response but can't help me to solve the problem
Leo thank you for your feedback. We were unable to assist you with your query relating to an abandoned car, but we note that we directed you towards the right contacts in that regard.
5/5
TrustpilotGood service
The staff at the Dundee office are very helpful and friendly. They always keep me updated by email with anything ongoing or upcoming and answer any queries promptly.
Our team really appreciate your feedback. Thank you so much for taking the time to leave a review.
5/5
TrustpilotHighly recommended...
R&L have proved to be a real asset in all the years I've used them as a letting agency. They've been most helpful, professional and value for money.
Thank you, Shona. Our team really appreciate your feedback.
4/5
TrustpilotProfessional help
Professional help but wasn't willing to help with my issue
Thanks for your feedback, Brian.
1/5
TrustpilotCommunication is very difficult and…
Communication is very difficult and poor with their Property Management (Factoring) team. Timescales to respond to requests constantly fail to meet their Service Level Agreement figures. Regular complaints logged with their complaints manager to try and get things actioned.
1/5
TrustpilotWe should be able to email
We should be able to email . In fact, I’m surprised it’s not mandatory for the factors code of conduct
Thank you for responding to our review invitation. We note your comments. From review of your recent Live Chat, it appears that Kelly provided you with a full update. As we are now in receipt of all quotations, our team will review these and revert to owners with recommendations.
5/5
TrustpilotRoss & Liddell propery managers
Ross & Liddell took over from a previous disgruntled property manager and managed the transition in a proactive, organised manner.
Thank you so much for you review. We are delighted to note that you are satisfied with our service.
1/5
TrustpilotUsed live chat twice and both times it…
Used live chat twice and both times it didn’t recognise an outstanding repair. Hopeless service from a hopeless company.
Mr Scott, thank you for taking the time to respond to our review invitation. We note that you recently received a response to your complaint appeal, via our Operations Director, J. Harkins. We note that she accepted failings which were identified on our part, from your recent Live Chat experience and apologised for that. We are sorry that we got it wrong during your recent Live Chat. We hope that you will find future interactions to be helpful, as our team do work really hard to provide an excellent service to our clients.
2/5
TrustpilotYou can improve by doing what you say…
You can improve by doing what you say you will do
Mr Russell thank you for taking the time to provide feedback. We arranged for the contractor to prune the hedge from inside your garden, as requested. This work was completed in July this year. We note that we did not provide you with an update to advise that we had arranged this, we are sorry about this. However, we trust that you are satisfied that this was attended to. Regards
5/5
TrustpilotStaff are really helpful and friendly
Staff are really helpful and friendly , always on time with checks , and if any repairs needing done they are quick to get sorted .
Thank you so much for responding to our review invitation. It is lovely to hear such good feedback. Our team really appreciate it.
1/5
TrustpilotThis is a company that will rip you off…
This is a company that will rip you off any way they can . Find out that you have contract with them . They will take large deposit from you . And tell you that you will get it back. Pish they take money off it . They make up jobs that hasn’t been done. And surprise you have a bill for it . They use company’s that aren’t even proper Tradesmen we where supposed to be paying £60 to have flat stairs cleaning. So I set up dirt to see if would be clean 2 months and still there . And I’ll be doing everything I can to get them out of the new place that I’m getting I’ll go round every house and show them what the are paying for. Good thing my wife’s a lawyer
1/5
TrustpilotAwful service
Awful service. Was told we would be charged £50 a month but this kept going up. Adding extra costs on for the rest of the development. When I made a complaint, it took about 2 months to get a response. The issue of dog fouling has still not been addressed. They don’t call back. They also have the cheek to charge £80 apportionment fee when selling the flat. Did very little for the ridiculous price they have the nerve to charge. Must be the worst factors there is.
1/5
TrustpilotHorrible company and unprofessional
Horrible company, called them like 6 times in two weeks asking about a property I was interested in viewing and they said the landlord won't do any viewings until a certain date. I call a few days after to check again and they tell me that they don't have any more viewing slots. I call the day after and they manage to fit me in one slot by the end of the week. The day before my viewing I find out through rightmove that the let for the property has already been agreed and they didn't even have the decency to call back or notify me. Completely unprofessional.
3/5
TrustpilotI managed to navigate my way around it…
I managed to navigate my way around it and everything went well with the chat . I have given you three stars because I have not received any feedback on the matter I reported , which was possible damp on internal walls in the entrance hall .
5/5
TrustpilotStaff are always very pleasant and…
Staff are always very pleasant and helpful.
Jacqueline, thank you for sharing your feedback. Our team are delighted to read your comments.
1/5
TrustpilotPoor communication and Poor customer care
If you have a choice DO NOT USE as your factor....they are simply terrible!
We are sorry that you consider you have received poor communication. We note from recent communications with our office that you were frustrated over timings of essential roof works, which I understand have now complete. If you consider anything to be outstanding, please contact us and our team will be happy to assist.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
