Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotabsolute scumbags
im honestly sick to the back of my teeth with this mob laziest and rudest company ive ever seen for maintenance over a year ive been contacting them about upgrading the internet in the area but not once have i ever been answered actual cowboy company not surprised to see many 1 star reviews with this mob. ABSOLUTE SCUMBAGS
STEWART · 26 September 2022
Agent replied · 11 June 2024
Good morning,As we have already advised in our email to you of 4th May 2021, Factors have no input or responsibility towards internet speeds in any developments or areas. If you have an issue with the speeds provided, I would suggest raising this with your Internet Service Provider.We shall respond to your email of 26th September 2022, directly.Regards,Ross & Liddell Ltd.
★★★★★ 1/5
TrustpilotPoor and lacklustre. …
Really poor Factor for the development we have our home in. Not proactive, never honour their commitments or agreements, substandard management of the basics of the services. Cleaning, maintenance and repairs are awful.
Stephen · 10 July 2024
Agent replied · 25 December 2024
Sorry to learn of your feedback, Stephen. Our Repairs Team will be in touch with you this week with an update.
★★★★★ 4/5
TrustpilotEasy to speak to someone but had to…
Easy to speak to someone but had to chase up the answer to my question. Ladies I spoke with were very nice and professional
Mrs · 25 November 2024
Agent replied · 25 December 2024
Sorry to hear you had to chase us for the answer Ellen, we do aim to respond to all client queries as quickly as possible. Thank you for your feedback on our team. We appreciate it.
★★★★★ 1/5
TrustpilotUnprofessional bullies
These people are unprofessional bullies. Do NOT even think about dealing with them. I was part of the team who chose Ross + Liddell as our factors we have a large development to maintain.
Rab · 22 August 2025
★★★★★ 5/5
TrustpilotGill on live chat
Gill on live chat! Prior to this, I reported a problem with the stair lighting by phone on separate occasions (10th and 31st May). Was put through to person dealing with repairs and was told repair would be carried out within a few days. Eventually contacted Gill on Live Chat on 13th June and repair was completed within 24 hours. So well done Gill!
D · 18 July 2024
★★★★★ 5/5
TrustpilotClaire from Ross and Liddell is always…
Claire from Ross and Liddell is always so professional, friendly and is very respectful and always makes sure the flat inspection is suitable for me as I work full time. And can be flexible if the time or date has to be changed.
Lauren · 8 December 2023
Agent replied · 11 June 2024
Lauren, thank you so much for your feedback. We have passed this on to Claire who is delighted to note your comments, as are we.
★★★★★ 3/5
TrustpilotSeeing your conversation, but not hearing .
The new chat line is very user friendly , but not everyone is comfortable using the system . Without real conversation , many users feel they fail to get their message of enquiry delivered clearly .
Mr · 27 April 2024
Agent replied · 11 June 2024
Thank you for your feedback. We are glad to hear that you found our Live Chat system user friendly. Please rest assured that our team is available for discussion by telephone, if this is preferred.
★★★★★ 3/5
TrustpilotUnhelpful
Unhelpful. Pay money every month to them as factor fees and very little upkeep happens. Kids park in our estate is in a shocking state. When contact they said “yeah think someone is dealing with that”.
Sir/Madam · 26 April 2024
Agent replied · 11 June 2024
Amy, thank you for providing feedback. We are really sorry to learn of your feedback. We have fully reviewed your query and we are very sorry to note that the required urgent follow up action has not been done. This has been escalated today and our Head of Client Support will contact you with a full update.
★★★★★ 1/5
TrustpilotBroken promises
I spoke on chat with someone who was going to reply to my query by e mail but you’ve guessed it I’m still waiting
William · 5 November 2024
Agent replied · 25 December 2024
We are sorry to read your feedback. We note that you recently chatted with Stephanie, who is liaising with the grounds contractor on your recent query. Stephanie will be in touch this week with a further update.
★★★★★ 1/5
TrustpilotA company in complete disarray
The company is in complete disarray. Many of their property managers over the last couple of years have since left the company. Promise after promise is broken. No one appears to take ownership of resident requests for help and assistance
Mark · 13 January 2024
Agent replied · 11 June 2024
Mark, thank you for taking the time to leave a review. We are sorry to hear that you are not happy with the service we have provided. We are keen to assist you further, as such , our team will be in touch with you separately. Regards
★★★★★ 1/5
TrustpilotAbsolutely shocking factor
Absolutely shocking factor, do absolutely nothing for the residents except hit them with huge bills.Never do a walk around the property, we have holes left by scaffolding on a previous works, but they expect residents to tell them about it instead of them checking the work from contractors that they appointed, so we will incur the cost of repair once again
Billy · 14 February 2022
Agent replied · 11 June 2024
Dear Billy, We have been unable to locate your account to discuss your concerns. Could you please contact us at Info@ross-liddell.com with your property address or account number.Yours sincerely,Ross & Liddell
★★★★★ 1/5
TrustpilotTheir customer service has really gone…
Their customer service has really gone off a cliff in the last couple of years. Can’t get thru on the phone to anyone, and replies on their live chat simply toe the company line. Apparently they can now incur almost any expense on our behalf and without getting quotes, and without any consultation.
Gordon · 9 December 2024
★★★★★ 1/5
TrustpilotTerrible experience with Ross and Liddell: a money-grabbing nightmare
My experience with Ross and Liddell as a property factor has been nothing short of a nightmare. From the lack of clarity in their invoices to the constant feeling of being ripped off, this company has left me frustrated and disillusioned.One of the most frustrating aspects of dealing with Ross and Liddell is their complete inability to explain what exactly they are charging for. Their invoices are often vague and cryptic, making it impossible to understand why I am being asked to pay a certain amount. It feels like they take money for nothing and are not accountable for their charges.To make matters worse, even after leaving the property, I received additional fees from Ross and Liddell that simply couldn't be explained. It was as if they were plucking numbers out of thin air and expecting me to pay without any justification. When I reached out to them for an explanation, they were unable to provide any reasonable answer, leaving me feeling even more frustrated and taken advantage of. They even threatened court action after I asked for a full breakdown of costs.I strongly advise anyone considering purchasing a home where Ross and Liddell are the property factors to seriously rethink their decision. The extra costs associated with their services are exorbitant and unreasonable. It seems like they have no qualms about burdening homeowners with expenses that go well beyond the mortgage, without providing any transparent breakdown of the charges.The lack of transparency and accountability from Ross and Liddell is simply unacceptable. It's clear that their primary goal is to squeeze as much money as possible from unsuspecting homeowners, rather than providing genuine value for their services. If you value your hard-earned money and your peace of mind, I urge you to steer clear of any property managed by Ross and Liddell.My experience with Ross and Liddell has been a never-ending cycle of frustration and confusion. Their invoices lack clarity, they charge for unknown services, and their fees are outrageous. Save yourself the headache and consider alternative property factors that are transparent and accountable. Ross and Liddell's practices are questionable at best, and their services are not worth the financial burden they impose on homeowners.
Bud · 19 June 2023
★★★★★ 5/5
TrustpilotFast response from Live Chat
I asked for details to resolve some payment issue and the team resolve my problem in no time! Happy with the service team.
Eddie · 6 November 2024
Agent replied · 25 December 2024
Eddie thank you for taking the time to provide feedback. We really appreciate it.
★★★★★ 1/5
TrustpilotDito
Same as usual spoke to to them two weeks ago regarding the same problem was told that we would all receive a letter the following week typical of this company no letter, time the owners of RL took responsibility for what goes on in their business
Grieve · 7 August 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. We understand that your query has been resolved. if this is not the case, or if you have further queries, please contact our client support team on 0141 221 9266
★★★★★ 1/5
TrustpilotNo service other than their accounts
When a new property manager came on board she was clearly keen to do her job and I gave five stars for encouragement. Unfortunately, it would seem they've removed the layer of staff which actually talk to people and get things done - the only thing they did right! I'm afraid their service is non-existent. They even string out official complaints to last minute but when we cut a portion of their fee from our bill (advised in a complaint letter) we get a notice on 1st of the month! Amazing!! I would give a 0 if I could. Pick it up R&L!
Mark · 2 June 2023
★★★★★ 1/5
TrustpilotHow about the personal touch & pick up the phone
It unfortunately took me to raise a formal complaint before the issued was resolved, while I've been told work will commence it still hasn't but hopeful will be done by end of week
Mark · 14 May 2024
Agent replied · 11 June 2024
Mr Cockburn, we note that our Operations Director responded to your recent complaint and apologised for our communication failures. She contacted you by telephone and agreed with your point that telephone conversations about ongoing matters are effective, and should be done more regularly. This has been communicated to our teams. We are also disappointed to note that the repair we instructed has not yet been carried out. We are liaising with the contractor for an updated start date and we will ensure that this is done as soon as possible. A member of our Repairs Team will be in touch with you this week with an update. Thank you for your patience.
★★★★★ 5/5
TrustpilotVery easy to use and the girl on the…
Very easy to use and the girl on the live chat was very helpful however let’s see if my concern is dealt with or just ignored as this is a big problem with your company
Edward · 21 March 2024
Agent replied · 11 June 2024
Mr Burns, thank you so much for responding to our review invitation. We are pleased to learn that you found this easy to use. We have also passed on your feedback to Abbi, who assisted you today.
★★★★★ 5/5
TrustpilotDependable
I have engaged R&L over many years to manage a rental property which is a long way from my home. I have always found them helpful, reliable, and pro-active in making sure myself and the Tenants get the best service.
Colin · 30 November 2023
Agent replied · 11 June 2024
Thank you so much for reviewing our services. We are happy to note that you are satisfied with our service.
★★★★★ 4/5
Trustpilotinvoice query
Didn't manage to get someone to talk to on the phone but the online chat agent Jess answered all my questions
Michael · 4 November 2024
Agent replied · 25 December 2024
Michael thank you so much for your feedback it means a lot to our team.
★★★★★ 1/5
Trustpilotthis is not an appropriate alternative…
this is not an appropriate alternative to emails or phone access for complex matters. this needs to be removed and other forms of communication need to be resourced appropriately to manage demand.
L · 26 April 2024
Agent replied · 11 June 2024
Ms Freeman, thank you for your review. We are sorry to learn that you do not consider Live Chat as an appropriate alternative to emails. We are now able to respond to more clients each day and deliver a faster response time than before. If preferred, you can still contact us by telephone. In the meantime, we note that matters have progressed in respect to the water ingress reported by you. We are currently consulting with owners for support to instruct the required repairs.
★★★★★ 1/5
TrustpilotNever timely respond and overcharge
2 weeks since I submitted a factors fees request repair - not had any acknowledgment of this despite chasing several times
Sir/ · 30 October 2024
Agent replied · 25 December 2024
We are sorry to learn of your feedback. Our Repairs Team will be in touch with you this week to provide an update.
★★★★★ 5/5
TrustpilotI am constantly impressed by your…
I am constantly impressed by your performance, reliable, friendly, talkative. Claire came to check the property, again a very friendly welcoming person. Always phones the day before just to check that an in. Also get emails . Thank you
Mrs · 28 November 2023
Agent replied · 11 June 2024
Mrs Boyle, thank you so much for taking the time to respond to our review invitation. We appreciate your feedback.
★★★★★ 1/5
TrustpilotI have been chasing them for 3 weeks…
I have been chasing them for 3 weeks regarding water coming into our flat through the window frames. I have left 4 messages but still no one bothered. I guess if it was for a payment they would have replied
Vasilis · 20 October 2023
Agent replied · 11 June 2024
Thank you for your review. We are sorry to learn of your frustrations. We aim to assist with issues such as water ingress as a priority, therefore, I am sorry to learn that you have not managed to get matters resolved. We have sent you a request for more information, as we are keen to assist you. Alternatively, please call our main line and press option 2 for our repairs team.
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