Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNew chat on site good but service isn’t
The new chat on the website is a good way to contact the repairs team but it does not result in any progress. My issue has been getting fixed next week since January
John · 21 March 2024
Agent replied · 11 June 2024
Mr Avison, thank you very much for responding to our review invitation. We are delighted to learn that you are happy with our newly introduced Live Chat service. I understand that this job requires dry weather to enable works to complete, which is why it has taken longer than we would like to complete. Hopefully, the contractor can complete works over the coming days, as planned.
★★★★★ 4/5
TrustpilotRecent client
I am a recent client of Ross & Liddell in the city center of Glasgow, and both Jasmine and Stephanie have helped me navigate my start up with Ross&Liddell. Thank you!
Bloomingk · 9 April 2024
Agent replied · 11 June 2024
Thank you for taking the time to respond to our review invitation. We have passed on your feedback to Jasmine and Stephanie, who will be delighted to learn that you are happy with the service provided.
★★★★★ 3/5
TrustpilotPositive changes
The online chat is a very efficient way of getting issues resolved. The frequent comprehensive inspection reports are helpful.
Alexandra · 29 October 2024
Agent replied · 25 December 2024
Alexandra, thank you for taking the time to respond to our review invitation. We appreciate your feedback.
★★★★★ 3/5
TrustpilotHelpful agent, unhelpful means
The chat agent was polite and helpful, however, I have yet to see evidence that they passed on the document I shared as I asked them to do. Chat in itself is also not an ideal way for us as a group of flat owners to communicate with Ross & Liddell, we would like to see email reinstated.
Emily · 2 July 2024
★★★★★ 1/5
TrustpilotThe worst factoring company
The worst factoring company. Unhelpful, rude. No courtesy shown whatsoever.Don't return calls. Only interest is taking payments.
FMoore · 14 November 2024
Agent replied · 25 December 2024
Ms Moore, we have sent you a request for more information to enable us to identify your account.
★★★★★ 4/5
TrustpilotI didn't say it was great
I didn't say it was great. Good though. I would have preferred to speak to someone
John · 26 November 2024
Agent replied · 25 December 2024
John thanks for your feedback. You can still contact our office via telephone if preferred. Our team will be happy to assist you.
★★★★★ 1/5
TrustpilotWhat your advised you're paying for…
What your advised you're paying for doesn't seem to align with what actually gets managed.
Craig · 2 December 2024
Agent replied · 25 December 2024
Craig, thank you for your feedback. If you require clarity on what Ross and Liddell factor, we would be happy to provide this. Please get in touch with our team.
★★★★★ 1/5
TrustpilotWorst company I have ever came across
Worst company I have ever came across, recently became a home owner and they asked for £360 first payment to cover a float and “management fees” 4 weeks later I received a letter to say they were voted out by my building and would no longer be our factor (thank god) but are currently with holding the payment I gave them, they have also stopped responding to emails. In contact with trading standards now. AVOID AT ALL COSTS!
Ashleigh · 28 January 2023
★★★★★ 1/5
TrustpilotIf I could give zero I would
If I could give zero I would. Not interested in listening to concerns raised about works not being completed. Only response is to shift blame to someone else and claim its not their responsibility or ignore issues completely. They just keep demanding payment for works that have not been done and then threaten legal action. Completely unsavoury and dishonest behaviour.
G · 26 April 2024
★★★★★ 4/5
TrustpilotOnline chat is fine but need a human…
Online chat is fine but need a human voice now and again Three of my queries have been deal with third still ongoing
Isabel · 2 July 2024
Agent replied · 25 October 2024
Thank you for your feedback. We appreciate you taking the time.
★★★★★ 1/5
TrustpilotComplete disregard
I have been trying to get an outcome in relation to an issue on land adjacent to my property for 6 weeks now. It’s an issue that occurs annually and this is the third year I have had to raise it. I have contacted fortnightly and requested and been promised updates to no avail
Carol · 11 July 2024
★★★★★ 5/5
TrustpilotGreat support team!
The staff who have looked after my properties since 2014 are friendly and very efficient. I couldn’t keep on top of everything without them and I know I can rely on their judgement.
Isobel · 27 November 2023
Agent replied · 11 June 2024
Thank you so much for your feedback. We are pleased to hear from a longstanding client and are delighted to note that you are happy with our service
★★★★★ 4/5
TrustpilotIt was slow getting a reply
It was slow getting a reply , l would rather speak to someone or if a member of staff could call back.
Customer · 2 July 2024
Agent replied · 23 August 2024
Lorraine, thank you for your feedback. Our Teams will be happy to speak to you by telephone. We are open Monday to Friday 9am - 5pm.
★★★★★ 1/5
TrustpilotI am generally not a fan of someone…
I am generally not a fan of someone asking me for money even though I didn't ask for any services or want to use anything made by ross & liddell
Zeeshan · 15 January 2024
Agent replied · 11 June 2024
Thank you for your feedback. We have submitted a request for more information so that we can identify your account. This will enable us to explain the basis of our appointment at your development, as owners don't generally 'ask' for a factoring service, this is something that is in place to ensure maintenance and reactive repairs to common parts of your property/development. We look forward to receiving the information requested.
★★★★★ 5/5
TrustpilotProblem solved
Prompt response to query which was answered adequately with the added provision of back-up.
Alistair · 29 October 2024
Agent replied · 25 December 2024
Alistair, thank you so much for your feedback we really appreciate it.
★★★★★ 1/5
TrustpilotI have not had any response to my…
I have not had any response to my queries made over a week ago.
Joseph · 29 October 2024
Agent replied · 25 December 2024
Mr Grafton, we shall be in touch with you this week with an update. We note that you are not a client of Ross & Liddell, but got in touch with us regarding a concern within a development which we manage.
★★★★★ 4/5
TrustpilotThe adviser I had a chat with was very…
The adviser I had a chat with was very helpful and patient.
Laura · 25 November 2024
Agent replied · 25 December 2024
Great feedback, thanks Laura.
★★★★★ 5/5
TrustpilotProfessional and very helpful
Professional and very helpful. Solved problem quickly and reassured.
Sheena · 24 December 2025
★★★★★ 2/5
TrustpilotOverall a poor service
Overall a poor service. Reported an issue back in Jan (before implementation of new SLA framework and removal of emails) and still waiting for the issue to be rectified. Have chased a further few times, without resolution or and that my issue now falls within the scope of their new framework. Definitely don't recommend them.
Steff · 26 April 2024
★★★★★ 1/5
TrustpilotUsed the chat system on 17th April to…
Used the chat system on 17th April to request a maintenance issue. Informed it would be referred to appropriate department. No response.
Mr · 6 May 2024
Agent replied · 11 June 2024
Tom, thank you for taking the time to review. As outlined during your Live Chat, our team will obtain the required painting estimates and revert to owners with recommendations on receipt of same. We will be in touch on receipt of all estimates.
★★★★★ 5/5
TrustpilotI used your new chat service and the…
I used your new chat service and the person solved my problems.
George · 22 October 2024
Agent replied · 25 October 2024
George, thank you so much for your feedback. We have passed this on to our team, who are delighted that you were happy with our service.
★★★★★ 1/5
TrustpilotDespite a new method of communication
Despite a new method of communication. We are still no closer to our disastrously leaking roof been fixed than we were 4 years ago.
Susan · 21 March 2024
Agent replied · 11 June 2024
Ms Crowe, thank you for responding to our review invitation.As you are aware, the proposed works are being progressed via a Building Surveyor. We note that you have been provided with regular updates in this regard.
★★★★★ 2/5
TrustpilotLive chat should only be supplementary…
Live chat should only be supplementary to the other forms of communication . Removing the use of email is a terrible decision.
Colin · 26 April 2024
Agent replied · 11 June 2024
Colin, thank you for responding to our review invitation. We're sorry to learn that you do not agree with Live Chat being our main form of communication. Since implementation of Live Chat in February, we have been able to respond to our clients far quicker, thus resolving queries as quickly as possible. We appreciate that change isn't always welcome and that email is something most people find easy to use. However, our Live Chat is manned by our staff, we don't use chat bots and it ensures fast response times. We hope, in time, you will see the value in this method of communication.
★★★★★ 5/5
TrustpilotOver the last 15 years Ross & Liddell…
Over the last 15 years Ross & Liddell have looked after our interests with professionalism, accuracy and a high degree of competence. That’s why we continue to us them.
Ian · 29 November 2023
Agent replied · 11 June 2024
Thank you so much for reviewing our service. We are delighted to note that you are a longstanding happy client. Our team appreciate your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
