Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotHelpful, efficient and professional
The lady I dealt with was very helpful and efficient. She dealt with my request promptly, politely and professionally. My only reason for not giving 5 stars is that I would prefer the service to be available outside normal office hours (08:00-18:00 ??).
Geoff · 26 April 2024
Agent replied · 11 June 2024
Geoff, thank you for your feedback. Our office hours are 9am to 5pm, therefore, we are unable to provide a manned service out with these times. However, you can still submit your queries, which will automatically create a 'ticket' for our teams to respond to you within 3 working days. We hope this helps you going forward, should you be unavailable during our office hours.
★★★★★ 4/5
TrustpilotThe app is far better than calling and…
The app is far better than calling and not getting an answer as I have been spoken to every time.I do feel it would be good to store the chat though so if I get someone else I can advise on previous communications.
Mr · 26 April 2024
Agent replied · 11 June 2024
David, thank you so much for your feedback. We keep a record of all chat transcripts on your client account, so that our advisors can refer to previous chats as required. Clients also have the option to download their transcript after a chat. We have sent you a copy of your transcript via email, for you to save as required.
★★★★★ 5/5
TrustpilotThey look after their tenants and properties
Regular safety checks, and home visits. Any repairs to be done are promptly sorted. Staff who come for home visits, are very friendly professional, and supportive. Can honestly say we have never had reason to complain about any of the staff. They are great. A credit to Ross and liddell
R · 30 November 2023
Agent replied · 11 June 2024
Thank you so much for your feedback. We are pleased to note that you are happy with our service.
★★★★★ 4/5
TrustpilotI contacted the company about trees…
I contacted the company about trees outside our garden that were getting very tall,said someone would come out and check them,nobody got back to me so not sure if they have checked them yet ?
Denise · 13 September 2024
Agent replied · 25 October 2024
Ms Henry thank you for your feedback. Our team will be in touch with you with a further update. Thank you.
★★★★★ 5/5
TrustpilotLive Chat with Kerri
Kerri, was very prompt with her reply and is going to forward our chat onto a Property Manager. Who hopefully, will be able to resolve my issue.
Susan · 23 December 2025
★★★★★ 5/5
TrustpilotGood service
The person I chatted to was able to ask the right questions to establish what exactly the problem was that I was reporting. She said she would pass on the information to the repair team and within a few days the repair was fixed.
SR · 22 March 2024
Agent replied · 11 June 2024
Ms Robertson, thank you for responding to our review invitation. We have passed on your feedback to Vickie, who assisted you with this query.
★★★★★ 5/5
Trustpilotthe work required has not been completed (Now scheduled)
The live chat worked fine but the work I requested has not been done and I have received no follow up to my request. Follow up received next day after above review, work now scheduled so hopefully will soon be completed.
CM · 8 May 2024
Agent replied · 11 June 2024
Mr MacQueen, we are sorry to note that you did not receive a response to your queries on gutter cleaning. We are disappointed to note that this remains outstanding, despite chasers to the company instructed to carry this out. Our Head of Client Support will contact you today with a full update.
★★★★★ 5/5
TrustpilotRoss & Liddell have been managing our…
Ross & Liddell have been managing our property for a year now and we have seen a significant improvement on our previous managing agents. They are extremely responsive, proactive and highly effective in how they coordinate the various owners within the building.
Unity · 15 April 2024
Agent replied · 11 June 2024
Thank you for your review. We are delighted to learn that you are happy with the service provided.
★★★★★ 5/5
Trustpilotintercom repair at the flat
intercom repair at the flatI was able to easily book a Repair for the intercom handset not working at the flat due to communal power supply issue. Using their chat services
Abhira · 21 October 2024
Agent replied · 25 October 2024
Abhira, thank you so much for taking the time to reply. We are glad to read that you were happy with our Live Chat service.
★★★★★ 2/5
TrustpilotStill not resolved…
The was the third attempt to resolve some repairs issues at my property some of which have been outstanding since last year.The chat is with a call handler and there is no way to speak to the property manager meaning it is hard to progress issues as you are not working with the decision maker. The withdrawal of email addresses and direct contact with property managers has had a detrimental effect on service.
Ali · 26 April 2024
★★★★★ 2/5
TrustpilotI have found them terrible on every…
I have found them terrible on every time I have needed there help . They are absolutely not interested. Cannot name all the dates as issues were taking so long to fix .
Dorothy · 12 September 2024
Agent replied · 25 October 2024
Dorothy, thank you for your feedback. We appreciate you taking the time. We are sorry to learn that you are not happy with our service. On review of your recent Live Chat interactions we note that you reported issues with the tv ariel. The contractor did not call you when planned, which prompted more than one contact from you on this matter, which we subsequently followed up. We are sorry to learn that their attendance didn't go exactly to plan, but note that they did remedy the issue successfully when they attended. We can arrange for our Client Support advisors to call you to discuss any other concerns you may have, if required. We do hope that you find future interactions to be more effective as our staff work extremely hard to deliver a great service to all of our clients.
★★★★★ 1/5
TrustpilotAbsolute cowboys and unprofessional
Absolute cowboys and unprofessional. Their so called management fee keeps going up every year. Surprised as they couldnt manage anything. Just keep sending useless letters and charging a fee for them. Also discovered that they get paid a hefty commission when they renew the buildings insurance that can run into several thousand pounds.Devious and deceptive. I wish them bankrupt
Zahid · 21 January 2023
Agent replied · 25 December 2024
Mr Raza, we are sorry to learn of your feedback. We would assure you that we do not 'take a cut out of everything' we do not charge any costs over and above contractor costs. Should you have any outstanding queries, please do not hesitate to contact our team.
★★★★★ 1/5
TrustpilotAwful!
Absolutely terrible factor. We have a number of issues in our building including ones specific to my floor. I have tried emailing numerous people at R&L to receive help and haven’t even had a reply. If our building didn’t have so many flats I would be seriously pushing for a new factor. If you have any control, avoid these vultures at all costs.
Connor · 11 August 2022
Agent replied · 11 June 2024
Dear Connor,Unfortunately we have been unable to locate your account.Please contact us at info@ross-liddell.com and we will be happy to investigate any issues.Regards,Ross & Liddell Ltd
★★★★★ 1/5
TrustpilotNo sign of money owed to me for months
Update - been contacted by Trustpilot on behalf of R&L almost a year after I moved out, and 8 months after my original review (below). They want more information.....Unbelievable.I moved out from my previous home in November last year, and R&L were to send me a closing statement and the balance of float owed to me.Here we are in mid-February, I have chased and telephoned several times, apparently a cheque (very 20th Century!) was sent to me 10 days ago along with the statement, but the postman's bag has remained empty. Very disappointing. Can't recommend.Score - 1/10
Andrew · 29 October 2023
★★★★★ 1/5
TrustpilotShockingly bad service
The communication and service from R&L is truly woeful. Almost a full year to wait for the ceiling to be repaired in the common area and constantly having to hound them for updates. Really poor factors. Would not recommend
Donald · 3 May 2024
Agent replied · 11 June 2024
Mr MacSween, thank you for your feedback. We note that your query has been passed to one of our Property Managers, who will be in touch with you shortly with an update.
★★★★★ 4/5
TrustpilotThis review is solely about the CHAT facility not Ross + Liddell
This review is solely about the CHAT function, specifically with Nicole. She was prompt, polite and efficient.
Clark · 20 February 2026
★★★★★ 2/5
TrustpilotWhen speaking to staff at customer…
When speaking to staff at customer relationships they are helpful, shame the company R&L are using for landscaping around our estate are shockingly terrible, it reflects bad on them as they are managing overall factors. Regardless of raising my complaint on more than one occasion it still remains unresolved! Paying factors fees I expect to get an appropriate level of service around the estate I live.
Catherine · 25 July 2024
★★★★★ 5/5
TrustpilotSuper helpful and friendly staff
Super helpful and friendly staff. Have always been able to help out any problems or queries I had without fuss. Any time that I have had to contact them I have been met with a professional and friendly response and issues have been dealt with promptly.
Mr · 29 November 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to review our services. Our team very much appreciate the feedback.
★★★★★ 5/5
TrustpilotFriendly team to deal with
Friendly team to deal with, made moving to Glasgow seamless and went out of their way to ensure I was able to move on a day the office was closed. Would highly recommend.
Alex · 24 September 2025
★★★★★ 5/5
TrustpilotAlways prompt service with any queries…
Always prompt service with any queries or repair requests dealt with in a professional and friendly manner.Always keep us informed and happy to help.
Cuthbert · 18 December 2025
★★★★★ 1/5
TrustpilotDreadful company full of empty promises…
Dreadful company full of empty promises No contact unless you use the atrocious live chat. Just taking our money month after month and no work getting done
Consumer · 5 November 2024
Agent replied · 25 December 2024
We have sent you a request for information in order that we can identify your account. We look forward to hearing from you.
★★★★★ 5/5
TrustpilotCandela dealt with my query very…
Candela dealt with my query very promptly and efficiently and was extremely courteous in her communication.
William · 20 February 2026
★★★★★ 1/5
TrustpilotNo progress and body swerved
Complete lack of communication…repetitive questions on the chat…will never replace talking to a human!!…cost cutting and reducing property managers has resulted in an even worse service…Been waiting since October 2023 for a leaking roof to be repaired…very poor
Mr · 26 April 2024
Agent replied · 11 June 2024
Mr Straton, we note your comments but do not agree. As we have outlined, we require owners to pay their contribution towards works proposed before we can instruct the required works. Please rest assured that our Live Chat is manned by our staff, this is not operated by AI or Bots.
★★★★★ 1/5
Trustpilotabsolute scumbags
im honestly sick to the back of my teeth with this mob laziest and rudest company ive ever seen for maintenance over a year ive been contacting them about upgrading the internet in the area but not once have i ever been answered actual cowboy company not surprised to see many 1 star reviews with this mob. ABSOLUTE SCUMBAGS
STEWART · 26 September 2022
Agent replied · 11 June 2024
Good morning,As we have already advised in our email to you of 4th May 2021, Factors have no input or responsibility towards internet speeds in any developments or areas. If you have an issue with the speeds provided, I would suggest raising this with your Internet Service Provider.We shall respond to your email of 26th September 2022, directly.Regards,Ross & Liddell Ltd.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
