Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNowhere on the ad or the website does it say 'no pets' for this property.
I book a viewing, I mention to the guy showing me round that I have pets. He has no idea.
I call up the office afterwards to apply and mention I have pets only to be told patronisingly "you should've mentioned this beforehand"
Put it on your ads. You've wasted my time and your own time, being told off as if it's my fault for not mind-reading is the icing on the cake.
Edit: information privilege to me? Deeply saddened that my time was wasted but saying it's my fault? How unprofessional.
The requirement for no pets was privilege to you. Put requirements on your ads. Simple. Like all the competent letting agents.
'it varies from property to property' so you don't mention it in any adverts? Other things that vary from property to property are bedrooms, bathrooms, location...you've mentioned them.
Good luck to anyone renting through you.NegativeProfessionalism
Sam · 12 June 2022
Agent replied · 11 June 2024
We are disappointed to receive this 1* review. The allowance of pets varies from property to property, so we don't have a blanket policy on our adverts.
Yes, you mentioned to our viewing representative that you had pets, and he did relay that information back to us AFTER the appointment.
We don't wish to waste any prospective tenants' time, so are saddened that your time was wasted today. If we had known from the outset that you had pets, we could have advised you not to go ahead with the viewing but that was information privilege to you.
We are sorry that you felt that our response was patronising as that certainly wasn't our intention.
★★★★★ 5/5
GoogleI have no hesitation in recommending One Stop Properties. They managed our property for some nine years and that speaks for itself. They arranged reliable tenants, responded quickly and efficiently to every request from us or our tenants, carried out all routine inspections and reported any issues. They have a great knowledge of the rental market in the area.
Each and every one of the staff is friendly and pleasant and it has been a pleasure dealing with them over the years.PositiveResponsiveness, Quality, Professionalism, Value
Liz · 12 June 2022
Agent replied · 11 June 2024
Hi Liz, Many thanks for this fantastic 5* review from a landlord's perspective. We find that by offering excellent customer service to Landlords and Tenants, letting flats is a hassle-free process. It's always been our aim to provide a professional service with a friendly demeanour, and we are glad that has been your experience. All The Best :-)
★★★★★ 1/5
GoogleOverall experiences with 1Stop were not good, my recommendation has to be to treat them like Covid, do everything you can to avoid dealing with them ;-) …
Bigsy · 16 April 2025
Agent replied · 29 August 2024
Dear "Bigsy"
We are disheartened to receive your review and confused by your pseudonym.
Usually we wouldn't comment on individual disputes, but as you have been quite … More
★★★★★ 2/5
GoogleWe had rented a property with them at the Glasgow city center. After 2 months of honeymoon period, when we discovered and reported that entire building and our flat had mice infestation, there was 360 degree shift in the attitude. Initially strong attempts were made to pass the blame on us. Any small child stuff like tiny crayon piece under the sofa was attributed as the reason for mice attraction !! When we insisted that there needs work done to fix the large gaps in the property, witch hunting started like monthly inspection of the property, their staff coming to house and taking photographs just to prove the point that some tiny stuff in lying on the floor is the 'root cause' of mice. In the end revenge was taken by agency and landlord by asking 75% rent of entire month as deposit deduction whereas property was left in excellent condition on the whole. After dispute it was marginally reduced.NegativeProfessionalism
Indian · 30 August 2021
Agent replied · 11 June 2024
Dear Saurabh, we are saddened and somewhat surprised to receive this review, some 2 years after your tenancy ended.
We had managed the flat that you lived in for more than 14 years without issue, so took swift action to investigate your claims of an infestation of mice. Mice seek a food source, so are often attracted to crumbs and debris left on floors. We refute your claims that there were just an odd item under the sofa. We do have photographic proof to show substantially more. A contractor was instructed to seal up access points at the Landlord's expense.
We did conduct additional inspections during this period to ensure that advice was being followed and the problem was being eradicated. Inspection periods reverted back to the usual 3/4 months after the incident.
In regards to your deposit, we object to your accusation of "revenge". Your deposit was held by SafeDeposits Scotland and (on the whole) they agreed to the justified deductions that we claimed for cleaning and damage.
★★★★★ 5/5
GoogleMy flatmate Harry and I lived in a OSP two bedroom flat on Moir Street, Glasgow for around 11 months (we moved in at the end of September 2019 and moved out in early August 2020).
OSP were responsive to the various issues raised throughout our tenancy, mostly to do with the ingress of vagrants into the stairwell which was largely outside of their control.
As other reviewers have mentioned, they gave us an opportunity to return to the flat after we'd moved out to clean a couple of spaces we'd missed, meaning we were able to receive our full deposit back. Considering how letting agents are notorious for withholding partial deposits, I thought this alone was highly commendable on OSP's part and warranted a 5-star review.
Thanks OSP, and if I'm ever staying in Glasgow again I won't look anywhere else for a property to rent.PositiveResponsiveness, Professionalism
Jonathan · 30 August 2021
Agent replied · 11 June 2024
Hi Jonathan, Thanks for taking the time to leave us this incredible 5* review. As you say, some agents don't get a good reputation and so we are all "tarred with the same brush". We strive to buck that opinion by showing Landlords and Tenants that we are different. I guess the greatest recommendation was that your flat mate Harry decided to take a 2nd flat with our agency, when you both decided to move out of the Moir Street flat. We hope to welcome you back if you need us in the future. Happy Hogmanay!
★★★★★ 1/5
GoogleUnfortunately we were unable to experience the great service that other users have experienced as the agency was unable to offer any flexibility during the pandemic for viewing a flat. We were offered a pre recorded video. We offered several options, a live video tour on zoom or WhatsApp, or a socially distanced viewing where the agent would not need to enter the property with us but they were denied. When requesting a floor plan or even dimensions of the flat to see if our furniture would fit, we were also told no. I do not know how you expect tenants to move into somewhere they have not seen, and sign a legally binding contract to that property, a ore recorded video tells us nothing about the property's current state. Very disappointingNegativeProfessionalism
Ashleigh · 12 June 2021
Agent replied · 11 June 2024
Hi Ashleigh, we are sad to receive this 1* review at such a challenging time. As we are currently contending with staff working from home, self-isolating or looking after family who are shielding, we made the choice not to conduct actual physical viewings while in lockdown.
We know that some other agencies are still conducting physical viewings, but we are satisfied with our decision, ensuring that we don't contribute in any way to the possible spread of COVID-19.
We have the full backing of our Landlords whose properties we advertise, even though they are the ones who feel the financial effects of their properties being empty.
We completely understand that some people won't wish to commit to a lease based on a virtual tour (as there is nothing better than seeing a property in person), but it is the only tool that we currently have to showcase our properties.
We don't "expect" any tenant to reserve a flat if they have reservations about the move. We want tenants to be 100% certain with their choice. Many tenants have moved into properties based on virtual tour viewings, and on the whole, are satisfied with their choice.
We don't currently offer floorplans but appreciate the feedback. It's something that we may consider going forward. We recognise your disappointment and hope that you find a suitable property soon.
★★★★★ 5/5
GoogleHi,
I rented with One Stop Properties for nearly 2 years. Great quality and price for the location with walking distance of the city centre and with private car parking as well. Only one issue whilst in the flat which was with a loose kitchen tap which one stop fixed immediately so great service on that part. When it came to handing back the keys they noticed 2 places that I had completely forgot about to clean and gave me the opportunity to go back in, catch these areas so me and my wife were able to recieve our full deposit back without any issue which they didn't have to do but I totally applaud them for that as I had previous dealings with another letting agent who didn't hesitate to take some of the deposit for things missed. So overall 5 stars 🌟 🌟 ⭐ 🌟 🌟
Gary · 12 June 2021
Agent replied · 11 June 2024
Hi Gary, Thanks for leaving us this detailed 5* review. It's a (christmas) cracker ;-)
We believe that we are professional and fair. Where possible, we always want tenants to get their full deposit back. On the whole, you'd left the flat looking fab, so we didn't want there to be small deductions on your deposit. Merry Christmas when it comes.
★★★★★ 5/5
GoogleI wouldn't usually bother leaving a review for something like this but I think One Stop deserve it.
Easily the best agents I've dealt with as a tenant. They're responsive and professional at all times, eager to help and I never felt they were being invasive with inspections etc, and they were always happy to work around my schedule when any visits were required.
Any issues with the flat were always dealt with promptly and to a high standard. All tradesmen used were always friendly and professional.
Even when I had a bit of financial difficulty, they were sympathetic and eager to help. Though I ultimately had to leave Glasgow, we parted on excellent terms and if I ever look to rent in Glasgow again, One Stop will be the first agents I contact.PositiveResponsiveness, Professionalism
James · 12 June 2021
Agent replied · 11 June 2024
Hi James, You mentioned that you don't normally leave Google Reviews, so we are thankful that you took the time to leave one for us. It's always our aim to to offer a professional service to tenants, and we're glad that was your experience. As you say, if you ever need us again, you know where to come. All the best :-)
★★★★★ 5/5
FacebookI have used 1 Stop Properties for 6+ years and it took the stress out of flat letting for me. It was never a situation I wanted to be in on top of my own home property but Mel (in particular) took the worry and "extra work" out of the everyday management. I always felt that I was in safe hands for any situation and had a sounding board for any issues or questions I had. Sad to be leaving them but would highly recommend them.... X
Toni · 8 September 2020
Agent replied · 19 June 2024
Hi Toni, Thanks for leaving this superb recommendation. All of the team work hard for our Landlords, so we are delighted that you felt that we offered "stress free" management. We are sad that you are leaving us too, but wish you well for the future. Remember where we are if you or any of your contacts need us.
★★★★★ 5/5
GoogleAs a USA based landlord I used to have a bad property management service from another well known agent in the Dennistoun area. I was so miserable with the old agency and my property concerns that I was considering selling the property just to be done with it.
OneStopProperties interviewed me on the phone and decided to take me on as a client. We discussed the property and my past issues with my agent and I have never looked back. Amazing service since that day and complete peace of mind!
Living abroad in the USA and to know that I have OneStopProperties looking after us is a huge comfort! Great communication, professional, excellent advice and the entire team are responsive to all my concerns. I highly recommend OneStopProperties to handle your property. I have been very satisfied with their service and just wish that I had found them earlier. If I could give more than 5 stars I would!
Duncan · 12 June 2020
Agent replied · 11 June 2024
WOW Duncan...what can we say but THANK-YOU for this cracking (more than) 5* review. We deal with Landlords from all over the world, so understand that you need peace of mind (being so far away) that your property is being properly managed.
All too often, we hear about other agents who don't deliver on their promises. Many Landlords come to us, having had their "fingers burnt" by poor agents who charge fees for "slap-dash" or zero service.
We are glad you feel that you are on the right path now and GUARANTEE that you won't regret it. Here's to a long and prosperous relationship. :-)
★★★★★ 5/5
GoogleWe first met Wendy & Willie of One Stop Properties in 2006 when we bought a flat in Glasgow and they were recommended to us as a letting agent. We were so impressed that we moved the letting of our other flat, where we had a bad experience with the existing agent, to them. We have never had cause to regret that decision. From the outset we were given good advice, excellent service, total professionalism, friendliness and total understanding of how the market worked. Our flats were rarely without tenants over the 13 year period that they managed them for us. The regular inspection reports ensured that we always knew what was happening with our flats and any issues were dealt with promptly. All of the staff that we encountered were competent, friendly and helpful and a credit to One Stop Properties. Unfortunately our association has come to an end as we have just sold our last flat. Typically Wendy assisted us in organising the sale with a smooth transfer and provision of information despite the fact it meant she was losing the business.
Thank you to all of the staff at One Stop Properties, we have enjoyed our time with you and cannot recommend your services highly enough. Alan & Thelma Thorne
Alan · 12 June 2020
Agent replied · 11 June 2024
Hi Thelma and Alan,
It's the end of an era, and what a fantastic recommendation. Thanks for leaving such a positive, detailed review from a Landlord's perspective. It's always been our goal to deliver excellent service, so we are thrilled that you felt that we delivered consistently for the 13 years that we managed your properties. All the best for the future :-)
★★★★★ 5/5
GoogleWe visited many properties before choosing a flat from 1Stop in April 2018 and at that time I recall there was only one (bad) review on Google Maps. Now there are several really good ones and I'm happy to add my 5 stars.
I've dealt with property agencies before and was initially nervous about 1Stop, finding them a bit pedantic about their paperwork but during our tenancy we have found them to be friendly, helpful and professional. Issues have been dealt with when the property owner has agreed to repairs - and here is where 1Stop have to steer a potentially difficult course between tenant and property owner.
As tenants, the three of us had a happy experience and if I was a property owner, I would choose 1Stop over any other agency in Glasgow.
Joe · 12 June 2020
Agent replied · 11 June 2024
Thanks for this wonderful review. We aim to offer excellent customer service, so we are pleased that you found us to be friendly, professional and helpful. Yes, we are thorough in regards to our application process, but we have a duty to Landlords to ensure that tenants are properly vetted. We are delighted that you had a good experience as a tenant and we are thrilled that you would recommend us to Landlords. All the best for the future.
★★★★★ 5/5
GoogleI feel able to comment as I have been involved in property management for over forty years having bought my first flat in Partick when I was 18.
My wife and I began using 1 Stop Properties for our Glasgow flats when we moved to live in Spain 11 years ago and have found them to be in a class of their own.
We never have issues with Council Tax demands following the departure of a tenant, unlike our experience with agents out with the city.
Inspections during tenancy are carried out regularly and tenants are happy with the service provided.
Rent statements are clear and easily understood.
Staff are always friendly and the office, having been recently modernised is a joy to enter.
David & Eileen Clarke
David · 12 June 2020
Agent replied · 11 June 2024
Hi David, WOW! Thanks for leaving us this fantastic review. We are delighted that you & Eileen are happy to share your experience online. You have experience of working with other Letting Agencies, and we are thrilled that you believe that we are "head and shoulders" above the competition...it's always been our aim. We love your comment about our staff also, that they are professional yet friendly. They are a great team who work really well together.
We are glad that you liked our new office....we love it too.
★★★★★ 5/5
GoogleHonestly the best real estate agency as we know it.
We recommend to all people who are looking for full professionalism.
We rent a flat from six years and there have never been any problems.
Little failures were removed immediately and were never ignored.
Agency staff respectful of everyone and very friendly as well as the atmosphere at the agency very warm.
Also thank you very much to the One Stop Properties staff for a lot of help in the quick and stress free rental of another flat
One Stop Properties deserves more than five stars.Anna & Adam
Ania · 12 June 2020
Agent replied · 11 June 2024
Hi Anna & Adam,
Tenants are often quick to leave bad reviews, so we are delighted that you took the time to leave this wonderful review. Thanks!
We are so pleased that you find us friendly and approachable. You have both been fantastic tenants over the years, so we were delighted to offer you a second flat. You know where we are if you need us :-)
★★★★★ 5/5
GoogleI was a tenant of One Stop Properties for two and a half years and would highly recommend them. Having rented with other agents for 10 years this was by far the best experience. Any issues I had were dealt with swiftly and professionally. The check out process was also very simple with detailed information provided regarding what they expected which resulted in me receiving my full deposit back within a couple of days. If I was renting again would definitely use One Stop Properties.
Alison · 12 June 2020
Agent replied · 11 June 2024
Hi Alison,
Thanks for leaving us this super 5* review. We are delighted that you felt that you had the best letting experience with our agency, compared to others. We always aim to be transparent and fair with tenants and we are proud that you would be keen to rent from us again in the future. All the best.
★★★★★ 5/5
GoogleAs a first time landlord I really appreciated the professional, efficient and friendly way the One Stop Properties team guided me through the process of preparing the property for letting and securing a tenant. Throughout they told me what they were going to do , and did it when they said they would. I couldn’t recommend them more highly.
Robin · 12 June 2023
Agent replied · 11 June 2024
Hi Robin, Many thanks for taking the time to leave us this fantastic 5* review. We are delighted that, as a first time Landlord, you are pleased with the service that we have provided so far. We are certain that your opinion won't change as we implement the same professional, efficient and friendly approach in everything we do. We look forward to solidifying a successful business relationship with you.
★★★★★ 5/5
GoogleWe rented a flat for two and a half years from One Stop Properties and had a great experience. The team were always friendly and professional and responded to our enquiries promptly. When we had minor issues, these were attended to quickly and without quibble. After we left, we were delighted to hear we would get our deposit returned. I have no hesitation in recommending One Stop.PositiveResponsiveness, Quality, Professionalism
David · 12 June 2022
Agent replied · 11 June 2024
Hi David, many thanks for this wonderful 5* review. We are so pleased that you had a great experience as a tenant. We try and ensure that tenants have a hassle free tenancy by dealing with issues quickly. Yes, be sure to recommend us ;-) as there's nothing better than a "word of mouth" recommendation. Good Luck in your new home :-)
★★★★★ 5/5
Googlei have been a landlord with One stop for the last few years and i couldnt be happier with the onestop team, they keep all our properties in great condition, find us awsome tenants which they treat with care and respect, they take great care of us making sure we are doing all the right things, couldnt recomend One Stop Properties highly enough to both landlords and tenants.
Karen · 12 June 2022
Agent replied · 11 June 2024
Hi Karen, We appreciate you taking the time to leave us this 5* review. We know that you brought your portfolio of properties to us after you were disappointed and disillusioned by another agency.
We are thrilled that you are happy to recommend us, knowing that we care about our landlords, our tenants and the properties. :-)
★★★★★ 1/5
GoogleAVOID AVOID AVOID
Absolutely awful. Do not go with these estate agents, they are everything BUT professional.
I sent some confidential documents to them via email - no response to confirm that they had received them.
They NEVER call you back when they say they would.
When I went in to the office, it was an absolute joke, no one knew what was going on, the bosses running about laughing.
Worst estate agents I have ever used, and if I was a property owner I wouldn't want these lot managing my property!!
Can't stress enough AVOID AT ALL COSTS
Oliver · 13 June 2019
Agent replied · 11 June 2024
Thank you for your comments.
We are disappointed that you have given us such a negative review and that you feel that you may not have received the service which you expected.
We have discussed our response to your review with the Information Commissioners Office (ICO), and it appears that GDPR and Data Protection guidelines preclude us from commenting any further in this case.
We would like to advise that, as a Letting Agent registered with the Scottish Government, we are obliged to comply with the Letting Agent Code of Practice and that all dealings we have with Landlords, Tenants and Contractors are conducted to the highest possible professional standard.
I am sorry that you feel aggrieved that we work in a happy office.
★★★★★ 1/5
GoogleHi all,
This is the worst letting agency i have ever came across. They are hood peofessionals not to provide services but to steal people moneys from their deposits.
They were quite good in the beginning but when i had issues with the flat they were telling me to fix the issues that i had with the flat alone.
At the end i left the appartment in very good condition and they wanted to charge me more than £200 for cleaning/break downs but because there was no actual broken things they were changing the costs from broken things to cleaning in order to make money!
At the end we were desputing the deposit to safe deposit Scotland and still going theough a processes for documents and evidence.
They are professional how to takes people money.
Please never trust them.
Savvas · 13 June 2019
Agent replied · 11 June 2024
I am a Director at 1 Stop Properties and would like to respond to Mr Tandaladis’ review.
Without getting in to a detailed rebuttal, the property was left in a poorer state of cleanliness than it was at the start of his tenancy and the costs we sought were entirely reasonable in order to return the flat to an acceptable level of cleanliness. Substantive evidence was provided to Safedeposits Scotland to support our position.
Mr Tandalidis disputed our costs (as is his right) and the case has now been considered independently by the Adjudication team at SafeDeposits Scotland.
I can advise that the independent SDS adjudicator found in our favour and agreed that the costs we sought were entirely reasonable.
It should also be noted that some 80% of this tenant’s deposit has been returned to him as the cost for cleaning etc were not that high.
We find it very frustrating that an individual can make accusations on Google review (using very strong and pejorative language) at a time when the matter of the disputed amount of deposit had not been decided by the appropriate authorities.
Now that the appropriate authority has made their decision (in our favour) I feel it is appropriate for 1 Stop Properties to respond on this forum to the tenant’s comments.
In the meantime our Google review rating has been diminished by a completely unsubstantiated rant!
★★★★★ 5/5
Google1 stop are the best agents I have ever used.
One of the property managers took ownership of an ongoing roof repair that had been in the hands of the factors for 6 months.
Once the P.M started to drive the project for the factors things started to get to get moving......slowly at first as the factors still proved to be obstructive. The dedication and commitment shown by this wonderfully professional eventually paid of and I now have a start date to get my tenants leaking roof repaired.
I can't thank these guy's enough for being a credit to thier profession and I cant recommended them enough.
Top class service.
Tom · 13 June 2019
Agent replied · 11 June 2024
Hi Tom, Thanks for leaving us this fantastic review from a Landlord's perspective. We appreciate that you recognise that we do work hard to professionally manage your property. Here's to our on-going relationship.
★★★★★ 5/5
GoogleThe team at One Stop Properties were really friendly and always available, offering support and solutions when I needed them. When I moved out, I scrubbed the flat clean and was very happy to get my entire deposit back. That’s the first …
Sarah · 16 April 2024
Agent replied · 9 June 2024
Hi Sarah,
Many thanks for leaving us this priceless 5* review from a tenant's perspective. You vacated the property and left it in a such good, clean condition, we were … More
★★★★★ 5/5
GoogleStaff were always really helpful and friendly & responses to any queries or issues were always prompt. The team are great, but Jack & Kirsty in particular were always brilliant to deal with. Really friendly, but also really helpful. We really appreciated their communication and keeping us up to date with progress of repairs etc.
Rachael · 12 June 2023
Agent replied · 11 June 2024
Hi Rachael,
Thanks for taking the time to leave this fantastic 5 * review. We do work hard to ensure that tenants have a good tenancy experience. Kirsty and Jack are thrilled that you have specifically mentioned them for their professionalism and friendliness....it's at the core of everything they do.
Good luck in your new home.
★★★★★ 5/5
GoogleI have been renting with One stop properties for 2 years, and the staffs were always good with communication and polite. They are professional and helpful, and will always try to get back to me as soon as possible within business hours. I have had a very pleasant experience, would definitely recommend renting from them.
Jasmine · 12 June 2023
Agent replied · 11 June 2024
Hi Jasmine, thanks for taking the time to leave us this fabulous 5* review. We are delighted that you are happy to share your positive experience with others.
We always aim to help tenants whenever we can, and we are pleased that you found us to be professional and polite. All the best and you know where we are if you need us in the future :-)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
