Martin & Co Glasgow West End reviews

★★★★★ 1/5

Facebook

WORST Agency ever!!! Do not rent from them! They are a bunch of scammers! They stole money from our deposit and we had to go through disputing it and we only got very little back. And what was their excuse? That the landlord paid a lot of maintenance for us!!! As if its not their job to do that!! Even the contract says so! We got charged for light bulbs that weren't working so they will put new ones in. Guess what! They didn't even change them! We know that because we asked the new tenant that moved in after us! It was a very stressful period. They couldn't give a damn to be honest. They seemed used to it. Also, we had a lot of problems with the flat because most of the stuff in there were old and it was like begging them to come and sort it. One time a guy came in to fix our shower and he left all the tiles he took out from it in our living room, and left the place extremely dirty and messy. On top of that we had to clean it all! When we first got inside the flat, we had to clean it all because it was dirty and there were blood stains on the wall!! We left the place cleaner than it was but they charged us for cleaning in the end!

Xenia · 13 June 2018

★★★★★ 1/5

Google

Infact martin n co don't have a friendly staff in west end branch my father put a house for sale in kelvindale Dorchester avenue the female staff was put on the premises to look after that property she was rude not a pleasant person she kept on saying to my father this is not right this is not right etc change this change that so one day my father had to pay fortune on a boiler the boiler was working in good order without his permission she end up putting a new boiler in without his permission eventually the house was sold please don't go with martin n co

Nasir · 3 June 2018

★★★★★ 1/5

Google

Don't use this company to rent a house or let them manage a property for you, I rented a property from them and had nothing but trouble , they get cowboys out to carry out any issues in the property (which my landlady then had to rectify so costing her double) my landlady was that sick of them she was seeking legal advice to try and end her contract with them. They put your rent up every year, I've never came across this before. When we left the property they failed to turn up at the agreed time as the manager was late coming into work with the company car, when they did do the checks (we had gone by this time) they tried to say the property was dirty which is absolute rubbish, i left the house in a far better condition than it was when I entered it. My landlady told Martin and co she was happy with the property and for me to have my full deposit back. I have no idea how they are still trading. One last note you may need them to do something for you but you won't hear from them but when I was instructed by my landlady not to sign a new lease renewal as she wanted rid of them I was then hounded by Martin and co. I would just like to add Martin and co is a franchise and not all branches are like this, I've used another Martin and co prior to using this branch and the others were fantastic.

Donna · 2 June 2018

★★★★★ 1/5

Facebook

Worst experience I have ever had with any company. Rented a flat for a year with them and the flat was FILTHY when we moved in with soiled bedding and dirty clothes littering the bedroom, mold and mildew in the bathroom and dirty, grease and dirt caked kitchen utensils and electrical goods. We had issues with flies and neighbours and they refused to assist us in any way possible. When leaving we scrubbed that flat clean which took in excess of 5 hours. They then attempted to claim our full deposit from Safe Deposit Scotland however I had been savvy enough to take hundreds of photos on our move in day to document the mess, as well as keeping email exchanges about how we were to dispose of said soiled items. SDS refunded us and saw through these frauds. AVOID this company at all costs. Disgusting excuse for a business.

Gemma · 2 May 2018

★★★★★ 1/5

Google

Don't use this company to rent a house or let them manage a property for you, I rented a property from them and had nothing but trouble , they get cowboys out to carry out any issues in the property (which my landlady then had to rectify so costing her double) my landlady was that sick of them she was seeking legal advice to try and end her contract with them. They put your rent up every year, I've never came across this before. When we left the property they failed to turn up at the agreed time as the manager was late coming into work with the company car, when they did do the checks (we had gone by this time) they tried to say the property was dirty which is absolute rubbish, i left the house in a far better condition than it was when I entered it. My landlady told Martin and co she was happy with the property and for me to have my full deposit back. I have no idea how they are still trading. One last note you may need them to do something for you but you won't hear from them but when I was instructed by my landlady not to sign a new lease renewal as she wanted rid of them I was then hounded by Martin and co. I would just like to add Martin and co is a franchise and not all branches are like this, I've used another Martin and co prior to using this branch and the others were fantastic.

Donna · 28 March 2018

★★★★★ 5/5

Google

Martin & Co were very helpful in helping us rent our first flat. We dealt a lot with Jyoti who was extremely helpful and patient. Jyoti’s communication was swift and useful. We also dealt with Namrah who sorted out any confusion for us and kept us informed.

Alex · 7 September 2022

★★★★★ 5/5

Google

High quality of customer service, always on spot and great service. Especially Ms. Yvonne who always makes sure that everything is okay and that our complaints are addressed and solved promptly.

Priyam · 10 October 2024

★★★★★ 5/5

The Trusted Agent

Great experience

I would be very happy to recommend Martin & Co. Glasgow West End for their precious ongoing support and for great quality of their service. Good communication and professionalism since Day 1. Many thanks to Yvonne and to everyone in Martin & Co.'s team in the West End.

Stefano · 24 May 2022

★★★★★ 1/5

Google

They are impolite and unprofessional . The houses that they offer are not suitable for living and when issues emerge they let the landloard handle them whenever and however he/she wants . They take advantage of students and are not helful at all. I do not understand how they still exist as an agency and I would not recommend to anyone to even pass outside their office, let alone rent or buy a flat from them.

K · 9 July 2019

★★★★★ 5/5

Trustpilot

Exceptional Service and Rapid Responses

I had a fantastic experience with Martin & Co Glasgow West End. The team was exceptionally responsive and efficient in addressing any concerns I had. It's evident that they prioritize customer satisfaction and go above and beyond to resolve issues promptly. I appreciate their professionalism and commitment to providing top-notch service. I highly recommend Martin & Co Glasgow West End to anyone in need of reliable and responsive property management. Kudos to the team for their outstanding work!

Reena · 7 December 2023

★★★★★ 5/5

Google

Recently I experienced service from Martin & Co Glasgow Westend and found my happy place at maryhill.The staffs were so understanding, attentive and explained the process.ln my experience the service from Martin & Co Glasgow Westend were fast , student friendly.

Ann · 4 February 2023

★★★★★ 5/5

Google

Generally the members in the agency are really nice and approachable. I have two times renting flat with them. If I have any problem, once I emailed them, they would try to help me sort it out. One of the staff, Nikolaos, is really friendly. He answered any question I asked without being annoyed. Because of the great experience, I trust this estate agency.

Jennifer · 24 April 2022

★★★★★ 5/5

The Trusted Agent

Excellent communication and helpful bunch

Never left long waiting for a response from Martin & Co about my recent let, particularly Jyoti has been professional and quick to answer my questions and help me with anything I needed along the way. So far I would highly recommend Martin & Co! A++

Lucius · 14 July 2022

★★★★★ 5/5

Trustpilot

Happy customer

Had such an amazing experience when dealing with Martin & Co. The staff are extremely friendly and helpful, especially Aidan who goes above and beyond for me and my family, nothing is to much bother. Couldn’t recommend them more than enough!!

E · 9 January 2023

★★★★★ 5/5

Google

I have had an excellent renting experience with Martin & Co. Westend team, all my queries and complaints were quickly addressed and solved and especially commendable service from Ms. Yvonne. All in all I have had a very smooth experience.

Priyam · 27 March 2024

★★★★★ 1/5

Google

Had the worst experience with this agency. Staff are dismissive, tage ages to respond, did not properly deal with any of our concerns and seemed pretty apathetic. So glad we are with another agency now. Would avoid at all costs!

Riya · 14 March 2024

★★★★★ 4/5

Google

West End flat has just been successfully let by Naz and his team. Aidan managed the process and was brilliant to work with. He offered helpful advice and kept me fully informed throughout. Thanks for another successful let.

Raymond · 22 March 2023

★★★★★ 5/5

Google

Excellent services and precious support offered all along. 5-star letting agency; highly recommended!

Stefano · 3 May 2025

★★★★★ 5/5

The Trusted Agent

A very professional outfit

Martin & Co Glasgow were very quick and effective at finding us high calibre tenants.Their management of the property and dealings with the tenants (and me)has been exemplary.Yvonne has a very pleasant manner and is extremely proficient in her work ,they come highly recommended.

Kim · 28 July 2022

★★★★★ 5/5

Google

Mohammed and Namrah, both work in this letting agency. All I want to say, I'm lucky to have had the opportunity to meet them. They are the reason that I was able to let my current flat. They are passionate about their work. I honestly haven't met any letting agents like this. Hats off to management!

Saeed · 29 July 2019

★★★★★ 5/5

Google

Staff are very helpful and efficient. They consider your needs. Happy to use their services.

R · 6 March 2025

★★★★★ 5/5

Google

Very friendly and helpful helping us get a lease sorted for our new flat. Always replied quickly to emails. Thank you!

Sarah · 5 December 2024

★★★★★ 1/5

Facebook

I am the parent of a Glasgow University student who has been with this company since June and I must say they have been entirely unprofessional and very difficult to deal with. You would think dealing with young adults that will be mostly their first time renting they would offer more support than what was given. I would suggest to any parent looking for accommodation for their young adult to go elsewhere.

Andrea · 12 October 2017

★★★★★ 5/5

Google

Helpful and patient administration, always ready to provide support

Jasper · 12 April 2025