How many reviews does Martin & Co Glasgow West End have?

Martin & Co's Glasgow office has 290 reviews across four platforms: 241 on Google, 8 on Facebook, 13 on View Agents, 28 on Trustpilot.

What is Martin & Co Glasgow West End's rating?

Martin & Co Glasgow West End is rated 4.1 out of 5 across all 290 reviews, and 4.1 out of 5 on Google from 241 reviews.

What do tenants say about Martin & Co Glasgow West End?

8 reviews from tenants, rated 4.9 out of 5 on average. For example, Mahesh wrote: "Hi Team, Thanks for all the efforts you guys have put-in to get me moved into apartment. This is first time I had a interaction with Martin & Co for the ..."

Where is Martin & Co's Glasgow office?

Martin & Co Glasgow West End, 172 Woodlands Road, Glasgow, Scotland, G3 6LL.

Martin & Co Glasgow West End Reviews: 4.1 from 290 reviews, page 5

5/5

Trustpilot

I have been a tenant with Martin and Co…

I have been a tenant with Martin and Co for 15 years and have always found them to be friendly helpful and quick to attend to any repairs or issues. I would highly recommend! Jan Ferguson

Jan · 10 February 2026

5/5

Google

🫶🏼 I had a great experience with Lawei! She was incredibly helpful and friendly, answering all my leasing questions with patience and professionalism. She’s a star🌟! Highly recommend reaching out to her if you need any assistance! …

Yan · 14 February 2025

Agent replied · 11 February 2025

Dear Yan, Thank you so much for your kind words! It was a pleasure assisting you, and I’m thrilled to hear that you had a great experience. If you ever need any further help in the future, don’t hesitate to reach out. Wishing you all the best! 🌟😊 kind regards Muhammad Nawaz

1/5

Google

Don't even deserve a single star review.Totally unprofessional and unsupportive staff. Had a worst experience with this agency as a Tenant during Covid situation. Inspite of reporting big serious issues in the flat (windows leakage, Boiler breakdown, etc) which was causing serious health issues the agency didn't respond at all and totally neglected it. Instead the agency blamed us for everything when we went in the office to discuss the matter after not replying to our emails. Avoid this agency and look out for professional ones in the market and those who really care for you.

Pranjal · 1 June 2022

Agent replied · 1 June 2023

We are sorry to hear that you are not fully satisfied with your experience with Martin & Co. We believe your complaint is with regards to the request you put in for the landlord to get double glazed windows in the flat right after you moved in. Please be advised that the flat was advertised stating single glazed windows, therefore this was not approved by landlord. As you expressed your intentions to move out due to this, you were advised to give appropriate notice. We believe we have done our best to get this matter resolved as soon as possible very professionally, if you still feel that you are not satisfied with the outcome please get in touch with our Martin & Co Glasgow West End Branch.

1/5

Google

One of my friend had a miserable experiance. His apartment was very cold due to single glass windows. When he approached agency to fix that, instead of fixing his problem they started arguing that they have shown that earlier and not going to fix it. He had to leave flat in 10-15 days due to cold and they didn't return a penny to him. Advise to new talents :- Please check small thing before you pay a single penny. Advice to Agency :- You could have fixed/assured to fix the issues.NegativeQuality, Professionalism, Value

Niteesh · 28 May 2022

Agent replied · 27 May 2024

Dear Niteesh, Really sorry to hear that your friend have had bad experience with us, your friend and his partner have already left reviews separately, we have replied to them, we can assure you we have done everything we could to resolve the issue, landlord has been renting this property for good few years and never had such complain before therefore did not see any reason to change the windows to double glazed, your friend's tenancy started on 19th April 2021 Spring, due to the required notice their vacating date was 4th of June, they only paid rent until 4th of June 2021, they were paid back the remaining deposit. Please feel free to ask your friend to contact office if they require more details.

5/5

View Agents

Tenant

Appreciate the end to end handling of my case by Jyoti

I am glad that I got an opportunity to do business with Martin and Co. The agent Jyoti Mishra has been utterly professional and helped us through the entire process at the earliest. I was able to move into the new house without any hassle and she helped me get all other details quickly which made my work easier in general.

Amol · 23 August 2022

1/5

Google

Don't even deserve a single star review.Totally unprofessional and unsupportive staff. Had a worst experience with this agency as a Tenant during Covid situation. Inspite of reporting big serious issues in the flat (windows leakage, Boiler breakdown, etc) which was causing serious health issues the agency didn't respond at all and totally neglected it. Instead the agency blamed us for everything when we went in the office to discuss the matter after not replying to our emails. Avoid this agency and look out for professional ones in the market and those who really care for you.

Pranjal · 27 March 2022

Agent replied

We are sorry to hear that you are not fully satisfied with your experience with Martin & Co. We believe your complaint is with regards to the request you put in for the landlord to get double glazed windows in the flat right after you moved in. Please be advised that the flat was advertised stating single glazed windows, therefore this was not approved by landlord. As you expressed your intentions to move out due to this, you were advised to give appropriate notice. We believe we have done our best to get this matter resolved as soon as possible very professionally, if you still feel that you are not satisfied with the outcome please get in touch with our Martin & Co Glasgow West End Branch.

1/5

Google

One of my friend had a miserable experiance. His apartment was very cold due to single glass windows. When he approached agency to fix that, instead of fixing his problem they started arguing that they have shown that earlier and not going to fix it. He had to leave flat in 10-15 days due to cold and they didn't return a penny to him. Advise to new talents :- Please check small thing before you pay a single penny. Advice to Agency :- You could have fixed/assured to fix the issues.

Niteesh · 27 March 2022

Agent replied

Dear Niteesh, Really sorry to hear that your friend have had bad experience with us, your friend and his partner have already left reviews separately, we have replied to them, we can assure you we have done everything we could to resolve the issue, landlord has been renting this property for good few years and never had such complain before therefore did not see any reason to change the windows to double glazed, your friend's tenancy started on 19th April 2021 Spring, due to the required notice their vacating date was 4th of June, they only paid rent until 4th of June 2021, they were paid back the remaining deposit. Please feel free to ask your friend to contact office if they require more details.

5/5

Google

Good communication and efficient throughout the full sales process. I would be happy to recommend Naz to anyone considering buying or selling a property in the West End.

Mr · 3 March 2022

Agent replied

Hi Mr Fionda, Thanks for your kind words, I am very glad to hear that you are pleased with our service. I hope the new purchase prove to be very fruitful and rewarding for you and your family.

1/5

Google

Honestly the worst agency I ever had to deal with. Staff were unbelievably incompetent, as well as lazy and dismissive. I was renting flat a couple of years ago, just round the corner from them, we had bed bugs and severe damp and mould. The agency was informed straight away, and merely told us that we were lying. When, after at least one month, finally managed to get one of the agents to come and inspect the flat, we were again told that there were no bed bugs (despite proof of numerous bites), and that the complaint regarding the damp and mould could not be dealt with, as this was a structural issue, and that there was absolutely no way of being able to fix the problem. After thankfully leaving the property, there were false complaints from agents about how the flat was kept, and accusations of smoking in the flat, despite no proof at all. It took a while for us to argue our case with Safety Deposit Scotland, as they were asking for all of our deposit. In the end, they only received £50 of our £1000 deposit. I would avoid this organisation at all costs. Go for a more professionally ran agency, I'm sure there are plenty that are above this monstrosity.NegativeResponsiveness, Quality, Professionalism

Ben · 28 May 2021

Agent replied · 27 May 2024

Hi Ben, I hope you are keeping well, I am really sorry to hear that you are not happy about the service you received from our office two years ago, your tenancy ended in 2018, during tenancy we always do our best to communicate with all parties very effectively to resolve the issues, soon after your tenancy ended we returned property to landlord we are no longer managing this property. Because property is archived therefore we don't have much maintenance details in hand. It is not excuse but generally speaking it was ground floor flat, three people staying there, if not aired properly the dampness and mould arise very quickly, deposit claim was based on landlord's assessment on final check out report. Once again I am really sorry for your dissatisfaction, please feel free to contact us if you need to discuss more.

5/5

Trustpilot

friendly inspection

After having a bad experience with previous agencies I cannot recommend the service enough. As you can imagine it can be intimidating having an inspection done, Aidan was well mannered & extremely friendly while still being professional. He answered any questions we had and overall it was just such a nice experience!

Jessica · 9 January 2023

4.8/5

View Agents

Tenant

Review of Martin & Co staff

I have recently moved to my rented flat from Martin &Co agency. The whole process was very smooth and special thanks to Jyoti Tiwari for being involved in the process right from the start and guiding me through each step. Jyoti is a very efficient and professional staff who handles clients according to their needs.

Ashwini · 23 August 2022

1/5

Google

Honestly the worst agency I ever had to deal with. Staff were unbelievably incompetent, as well as lazy and dismissive. I was renting flat a couple of years ago, just round the corner from them, we had bed bugs and severe damp and mould. The agency was informed straight away, and merely told us that we were lying. When, after at least one month, finally managed to get one of the agents to come and inspect the flat, we were again told that there were no bed bugs (despite proof of numerous bites), and that the complaint regarding the damp and mould could not be dealt with, as this was a structural issue, and that there was absolutely no way of being able to fix the problem. After thankfully leaving the property, there were false complaints from agents about how the flat was kept, and accusations of smoking in the flat, despite no proof at all. It took a while for us to argue our case with Safety Deposit Scotland, as they were asking for all of our deposit. In the end, they only received £50 of our £1000 deposit. I would avoid this organisation at all costs. Go for a more professionally ran agency, I'm sure there are plenty that are above this monstrosity.

Ben · 27 March 2021

Agent replied

Hi Ben, I hope you are keeping well, I am really sorry to hear that you are not happy about the service you received from our office two years ago, your tenancy ended in 2018, during tenancy we always do our best to communicate with all parties very effectively to resolve the issues, soon after your tenancy ended we returned property to landlord we are no longer managing this property. Because property is archived therefore we don't have much maintenance details in hand. It is not excuse but generally speaking it was ground floor flat, three people staying there, if not aired properly the dampness and mould arise very quickly, deposit claim was based on landlord's assessment on final check out report. Once again I am really sorry for your dissatisfaction, please feel free to contact us if you need to discuss more.

5/5

Trustpilot

Rented from Martin & Co West End for…

Rented from Martin & Co West End for some years and had fantastic service. Very professional and efficient at managing any issues and always able to get someone on the phone.

Jen · 13 January 2026

5/5

Google

Super helpful and thank you particularly to Soham who helped personally with key issues 😄 …

Amelia · 21 July 2025

Agent replied · 22 July 2025

Dear Amelia, Thank you so much for your kind words! We're really pleased to hear you’ve had a positive experience. We'll be sure to pass on your thanks to Soham, he’ll be delighted to know he was able to assist personally. Please don’t hesitate to get in touch if there’s anything we can do to make your tenancy even more enjoyable. Warm regards, The Martin & Co Glasgow West End Team

5/5

Google

Dealt with many agents over the years , but Martin beats the lot. Diligent, knowledge, and highly considerate. A real gem in a local industry of rough stones! Thank you for your excellent service!

Cazamaya · 5 November 2024

Agent replied · 13 October 2024

Dear Cazamaya, Thank you so much for your wonderful review! We're delighted to hear that Martin & Co exceeded your expectations. It's always our goal to provide diligent, knowledgeable, and thoughtful service, and we're glad you felt that. Your kind words mean the world to us, and we truly appreciate your trust. If you ever need assistance again, we’re here for you! Thanks once more! kind regards Muhammad Nawaz

1/5

Google

Think this must be the worst Letting Agency in Glasgow, if not the whole UK! Promises renaged upon! They DO NOT listen to your concerns! They don't contact the landlord when they say they will! Are very dismissive when you call! Extremely unprofessional! As soon as another property is found.... I'm off! Quick update, as soon I I found another property with different agents I left! I made sure I left the property spotless (it was a dump when I moved in) lo and behold, they tried to withhold my deposit citing they needed to get industrial cleaners in..... LIES LIES LIES🤥 The threat of a lawyer soon sorted this. STAY AWAY FROM THIS BRANCH!

Susie · 27 March 2020

Agent replied

Hi Susie, unfortunately we don't have any record of you being a tenant with Martin and Co, West End. If you could please get in touch with us then we can re-direct your complaint to the appropriate office. Kind regards, Martin and Co, West End.

5/5

Trustpilot

Super service

Super service , they could not be more helpful. Great communication from start to finish. Would highly recommend

Ji · 1 April 2026

5/5

Google

The service is great and very helpful. Guided us step by step with the legal requirements. They found us a very good tenant within a week. The management and the staff are not only professional, friendly and but very accessible as well. Thank you Co Mr Nawaz, Namra and team Martin CoPositiveResponsiveness

Rock · 20 July 2022

5/5

Google

Hi would just like to say thanks for everything that you have done from marketing and managing the property and getting new tenants in very quickly so thanks to all at Martin n Co. West End 👍 …

Marc · 9 August 2024

Agent replied · 15 August 2024

Hi Marc, Thank you so much for your kind words! We're thrilled to hear that you're happy with our marketing efforts and property management. It’s always our goal to find great tenants quickly and ensure everything runs smoothly. Your satisfaction means the world to us, and we appreciate your trust in Martin & Co. West End. If you ever need anything, please don’t hesitate to reach out. Thanks again for your support! 👍 Best regards, Muhammad Nawaz Martin & Co. West End

5/5

Google

I had an outstanding experience with the team at Martin &Co West End. They were highly professional and responsive. I highly recommend services to anyone seeking reliable, efficient property management.

Qiii · 5 December 2024

Agent replied · 9 November 2024

Dear Qiii, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team at Martin & Co West End. Providing reliable and efficient property management is always our priority, and it’s wonderful to know we met your expectations. Thank you for your recommendation, we’re here to assist whenever you need us! kind regards Muhammad Nawaz

1/5

Google

Poorly organised. They signed me up to wrong address on gas account. They sent us a contract with the wrong rental amount in it. They told us only one tenant needed a reference, then changed their mind. They tried to rush us to agree to renewing a tenancy 2 months before our notice period. They sent a letter informing us the rent was increasing, but rental amount was same as before! I'd avoid like the plague. Edit: Martin & Co I attach some excepts from your emails to me, seeing as you cannot evidence of my claims: On 20th Oct 2017, Kasia Zasada wrote to me: "We will ask for the balance due - £920 for the rent and £1600 for the rest of the deposit - £2520 in total." Our rent and deposit were actually £950 and £1800 respectively. We had to email to get Martin & Co to get the correct amount on the contract. Your letter dated 17th March stated a rent increase: "to reflect recent changes in the property sector I now write to you to highlight that the rental for this particular property shall be increased to £950 PCM at renewal stage." The rent was already £950PCM, so the letter was incorrect.

Tom · 5 June 2019

Agent replied

Dear Tom, We are sorry to hear that you are not fully satisfied with your experience with Martin & Co. We went through our records to investigate what exactly might have gone wrong but unfortunately, we struggle to find evidence to support your complaint. The lease sent to you includes all the correct information, Martin & Co does not assign their tenants to the suppliers account, instead, we refer you to a company that assists the tenants with organising their utilities, which has been done in this case as well. In terms of the references, you are correct saying that there might have been some confusion with what references the landlord required, however, the situation was fully explained to yourselves at the time and dealt with swiftly. As for the renewal of your lease, you were issued a letter that is no more than a kind request for information about your future plans and clearly states no rent increase for your tenancy and is by no means forcing you to sign another contract. Please feel free to contact us directly if you feel a need to discussing the matter further. Thank you. Martin & Co

1/5

Google

Poorly organised. They signed me up to wrong address on gas account. They sent us a contract with the wrong rental amount in it. They told us only one tenant needed a reference, then changed their mind. They tried to rush us to agree to renewing a tenancy 2 months before our notice period. They sent a letter informing us the rent was increasing, but rental amount was same as before! I'd avoid like the plague. Edit: Martin & Co I attach some excepts from your emails to me, seeing as you cannot evidence of my claims: On 20th Oct 2017, Kasia Zasada wrote to me: "We will ask for the balance due - £920 for the rent and £1600 for the rest of the deposit - £2520 in total." Our rent and deposit were actually £950 and £1800 respectively. We had to email to get Martin & Co to get the correct amount on the contract. Your letter dated 17th March stated a rent increase: "to reflect recent changes in the property sector I now write to you to highlight that the rental for this particular property shall be increased to £950 PCM at renewal stage." The rent was already £950PCM, so the letter was incorrect.

Tom · 28 March 2019

Agent replied

Dear Tom, We are sorry to hear that you are not fully satisfied with your experience with Martin & Co. We went through our records to investigate what exactly might have gone wrong but unfortunately, we struggle to find evidence to support your complaint. The lease sent to you includes all the correct information, Martin & Co does not assign their tenants to the suppliers account, instead, we refer you to a company that assists the tenants with organising their utilities, which has been done in this case as well. In terms of the references, you are correct saying that there might have been some confusion with what references the landlord required, however, the situation was fully explained to yourselves at the time and dealt with swiftly. As for the renewal of your lease, you were issued a letter that is no more than a kind request for information about your future plans and clearly states no rent increase for your tenancy and is by no means forcing you to sign another contract. Please feel free to contact us directly if you feel a need to discussing the matter further. Thank you. Martin & Co

5/5

Google

The service is great and very helpful. Guided us step by step with the legal requirements. They found us a very good tenant within a week. The management and the staff are not only professional, friendly and but very accessible as well. Thank you Co Mr Nawaz, Namra and team Martin Co

Rock · 27 March 2022

1/5

Google

Infact martin n co don't have a friendly staff in west end branch my father put a house for sale in kelvindale Dorchester avenue the female staff was put on the premises to look after that property she was rude not a pleasant person she kept on saying to my father this is not right this is not right etc change this change that so one day my father had to pay fortune on a boiler the boiler was working in good order without his permission she end up putting a new boiler in without his permission eventually the house was sold please don't go with martin n co

Zainib · 19 July 2018

Agent replied

I am really sorry to hear that you were not fully satisfied with our service and felt that staff was very rude and not pleasant. I would like to assure you that we do our utmost best to achieve best possible price for all of our sale properties. Our intention is always to give recommendations which would help our clients to improve their property in return to achieve best possible sale price. It is our duty to highlight the areas, and suggest an expert opinion, however during the process, if the areas highlighted for the change felt harsh, we can only apologise. I understand selling a flat can be very stressful and frustrating process and therefore we are purely available to take most of the burden away from our clients and have always been appreciated for our super sufficient polite customer service. I would request you to please contact me, should you wish to discuss this further. Thank you, Muhammad Nawaz, Managing Director Martin & Co Glasgow West End

Martin & Co Glasgow West End reviews

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