Martin & Co Glasgow West End reviews

★★★★★ 1/5

Google

Had t he worst experience with them. They let you know from the start how little they care about the tenants and how they only care about their money. They will dodge calls or delay their response. They are some of the least friendly and helpful people. Avoid if you can. Try anyone else

Evangelos · 28 February 2017

★★★★★ 1/5

Google

Rip off merchants. Attempt to lie to steal as much as your deposit as possible. Posting as a matter of public interest as this company are complete scam artists who do not value their tenants and will do anything but assist with any problems you may have during your tenancy. We documented our living conditions and luckily we managed to secure a full refund from SDS on our deposit after 6 months of contesting Martin and Co (who funnily enough could provide ZERO evidence of what they were claiming). AVOID!!!!!

Gems · 29 July 2019

★★★★★ 5/5

Google

I have a number of properties managed by Martin and Co West End and have used them for the last 4years. I live abroad for most of the year and therefore rely on the team to manage all issues to do with the properties. I am not only delighted with the service but also how they deal with all the issues on my behalf as it makes life stress free for me not having to worry about my properties in the UK. The team is a credit to Martin and Co and I would strongly recommend them to everybody.

Mohamed · 29 July 2019

★★★★★ 5/5

Google

My business, Eco Oven Cleaning Scotland, was instructed by Martin & Co to carry out end of tenancy cleaning. Extremely helpful, professional and efficient, I would recommend them to anyone looking to use their services.

Chris · 4 June 2022

★★★★★ 3/5

Google

I did not have the best experience with the agency regarding mostly communication issues. The most important incident was when someone went into the flat for inspection without notify us at all. The other issue was with their paperwork at the beginning of the tenancy agreement as they didn't provide a list of the inventory or a detailed report of the situation of the flat. If I hadn't asked about the inventory, they wouldn't have mentioned it at all. I had to take photos of all the things of the apartment to send these to them. Poorly organised. They had the wrong date on the contract although they sorted it out quickly as far as I remember. I renew my contract after the first one ended and they couldn't accommodate a shorted tenancy agreement other than 9 months, although, I was there for 9 months already. As far as I know most of the agencies provide a rolling renewal of the contract each month when the initial contract finishes but I did not had this flexibility. In addition to that, you have to pay the advertisement expenses of around £200 in order to be able to terminate the contract earlier, while all the other agencies at the moment they only require a month notice to terminate any contract. On the good things, in every issue that I had they would send me someone to fix or they would advice on what should be done. I was speaking with some more helpful people during the last months of my contract in comparison to the beginning. Generally, it was a really moderate experience.

Anna · 28 March 2019

★★★★★ 1/5

Google

Forever had issues. Never had a response from the office. They're quick to take your cash though. I left a flat three months ago and still haven't received my deposit back. Nightmare. Don't bother using them

Harry · 27 March 2022

★★★★★ 2/5

Google

Think this must be the worst Letting Agency I Glasgow, if not the whole UK! Promises renaged on! Don't listen to your concerns! Don't contact the landlord when they say they will! Are very dismissive when you call! As soon as another property is found.... I'm off!

Susie · 29 July 2019

★★★★★ 5/5

Google

They have dealt with my queries very efficiently. Yvonne, the property manager, is great at customer service.

Zoya · 8 December 2023

★★★★★ 5/5

Google

The staff took a very good care of our requirements. The property provided was in very good location and if there is any requirement they take quick actions. Highly recommend to use this agency.PositiveProfessionalism

Mujtaba · 31 May 2022

★★★★★ 3/5

Google

I did not have the best experience with the agency regarding mostly communication issues. The most important incident was when someone went into the flat for inspection without notify us at all. The other issue was with their paperwork at the beginning of the tenancy agreement as they didn't provide a list of the inventory or a detailed report of the situation of the flat. If I hadn't asked about the inventory, they wouldn't have mentioned it at all. I had to take photos of all the things of the apartment to send these to them. Poorly organised. They had the wrong date on the contract although they sorted it out quickly as far as I remember. I renew my contract after the first one ended and they couldn't accommodate a shorted tenancy agreement other than 9 months, although, I was there for 9 months already. As far as I know most of the agencies provide a rolling renewal of the contract each month when the initial contract finishes but I did not had this flexibility. In addition to that, you have to pay the advertisement expenses of around £200 in order to be able to terminate the contract earlier, while all the other agencies at the moment they only require a month notice to terminate any contract. On the good things, in every issue that I had they would send me someone to fix or they would advice on what should be done. I was speaking with some more helpful people during the last months of my contract in comparison to the beginning. Generally, it was a really moderate experience.

Not · 21 July 2018

★★★★★ 1/5

Google

Rip off merchants. Attempt to lie to steal as much as your deposit as possible. Posting as a matter of public interest as this company are complete scam artists who do not value their tenants and will do anything but assist with any problems you may have during your tenancy. We documented our living conditions and luckily we managed to secure a full refund from SDS on our deposit after 6 months of contesting Martin and Co (who funnily enough could provide ZERO evidence of what they were claiming). AVOID!!!!!

G · 5 June 2018

★★★★★ 5/5

Google

Martin and co west end have been the property managers of the house I rent for the duration of my tenancy which is five and a half years. During that time I have always found them to be efficient , courteous and helpful in dealing with any issues that I have had. Indeed I feel at times they have gone the extra mile in securing the best resolution to any difficulties which is the difference between good and superb service. I would most particularly likely me to mention Tariq and Ali whose unfailing courtesy and helpfulness in managing things has been brilliant Janice

Janice · 2 June 2018

★★★★★ 5/5

Google

My business, Eco Oven Cleaning Scotland, was instructed by Martin & Co to carry out end of tenancy cleaning. Extremely helpful, professional and efficient, I would recommend them to anyone looking to use their services.

Chris · 27 March 2022

★★★★★ 5/5

Google

First time renting with the company, did a great job, although there was no flat walk through on the entry date but the letting agent was happy enough to show images from a prior flat inspection and couldn’t be more helpful. Any contact they have been able to work around issues keeping a professional manner. All has went smoothly and I do not any problems when leaving. A company to find a good west end property to let.

Chris · 29 July 2019

★★★★★ 1/5

Google

Rip off merchants. Attempt to lie to steal as much as your deposit as possible. Posting as a matter of public interest as this company are complete scam artists who do not value their tenants and will do anything but assist with any problems you may have during your tenancy. We documented our living conditions and luckily we managed to secure a full refund from SDS on our deposit after 6 months of contesting Martin and Co (who funnily enough could provide ZERO evidence of what they were claiming). AVOID!!!!!

The · 28 March 2018

★★★★★ 5/5

Google

Martin and co west end have been the property managers of the house I rent for the duration of my tenancy which is five and a half years. During that time I have always found them to be efficient , courteous and helpful in dealing with any issues that I have had. Indeed I feel at times they have gone the extra mile in securing the best resolution to any difficulties which is the difference between good and superb service. I would most particularly likely me to mention Tariq and Ali whose unfailing courtesy and helpfulness in managing things has been brilliant Janice

Janice · 28 March 2018

★★★★★ 5/5

Google

Dear Charlotte, We love receiving positive reviews, thank you! We appreciate all feedback. kind regards Muhammad Nawaz

Charlotte · 3 June 2022

★★★★★ 5/5

Google

Easy letting experience, Mr Nawaz the manager made an excellent first impression and Aidan, who managed much of the letting process, got everything in place and kept in touch with me throughout the way so I was informed. My property was let so quickly from the first meeting, I was grateful for their professional and thorough manner.

Christopher · 29 March 2023

★★★★★ 5/5

Trustpilot

We were shown around the property by…

We were shown around the property by Aidan and he was great! We were allowed to take our time, ask as many questions as we could think of and take pictures. He made it a very relaxed experience and kept contact after the property viewing to make sure we got the results we were looking for. Can't recommend enough!

Chloe · 14 January 2023

★★★★★ 5/5

Google

The staff took a very good care of our requirements. The property provided was in very good location and if there is any requirement they take quick actions. Highly recommend to use this agency.

Mujtaba · 27 March 2022

★★★★★ 5/5

Google

High standard of customer service! I have had excellent experience with Martin & Co. Naz's team run a very smooth ship and kept me informed throughout the entire process. They pay great attention to detail and are always very accommodating to any last minute requests or help that I need. I would highly recommend Martin & Co to anyone looking to give their home to Naz as he is a safe pair of hands and very reliable.

Feeza · 5 June 2019

★★★★★ 1/5

Trustpilot

Poorly organised

Poorly organised. They signed me up to wrong address on gas account. They sent us a contract with the wrong rental amount in it. They told us only one tenant needed a reference, then changed their mind. They tried to rush us to agree to renewing a tenancy 2 months before our notice period. They sent a letter informing us the rent was increasing, but rental amount was same as before! I'd avoid like the plague.

Tom · 9 September 2019

★★★★★ 5/5

Google

We've just moved into the property. The whole tenancy process was really stress-free and transparent; the viewing, the signing of the contract were both uncomplicated and the staff are lovely and helpful.

Karoline · 24 April 2022

★★★★★ 4.8/5

View Agents

Sale of flat

Very professional, friendly service. Finn was proactive at every stage of the process.

Alice · 17 July 2022