Infiniti Properties Glasgow reviews

★★★★★ 1/5

Google

Fast to make you sign, but dreadful service afterwards: - They took 3 months to send an electrician to fix a light switch - They regularly dodge emails/calls and don't deliver what they promise - They plan flat viewings with you when you move out, but don't show up (and also don't send apologies) - They retained my deposit for 4 months because: they forgot to send the report and didn't ask the landlord to sign the report - They charged me £80 for cleaning, while I had already paid a cleaner to clean the flat (it was spotless, I even fixed things). Avoid renting from them.

Jean-patrick · 21 June 2019

★★★★★ 1/5

Google

After securing a flat viewing with this company, I travelled out to the property to see it. Whilst on the train to the property I received a text message telling me the property had been taken already and the viewing subsequently cancelled. Initially I put this down to very poor timing so left my complaints unvoiced. However - the same property then was re-advertised a week later. After phoning this agency again I was told that the previous applicants had fallen through and hence the property was back on the market. Another viewing was organised and I was told on the phone that I would be the first person to see the flat as it had *just* been re-advertised. However come the day of the viewing I got another cancellation message that the flat was back off the market as it had been taken by another applicant. Out of confusion and anger at my wasted time I phoned the office to ask why I had been lied to about being told I was the first viewer and what their decision policy was on applications as both times I had been disappointed to have the viewing cancelled on the day. I was then blatantly told by their receptionist that they 'were not mindreaders' and could not predict if someone took a flat and that 'if i want a property I need to show more interest quicker' despite having also been told i was the first applicant. All in all, quite a rude interaction with their staff, business seems unorganised and untrustworthy.

Chris · 21 June 2019

★★★★★ 1/5

Google

Appalling agency don’t return deposits

Amber · 16 August 2024

★★★★★ 5/5

Google

My experience with Infiniti Properties has been amazing , Anne from their office made our renting easy in Glasgow , after moving in, whenever we faced any issues or needed help, they helped us out every time.

Anshul · 16 August 2024

★★★★★ 5/5

Google

The maintenance team were really helpful and quickly organised any repairs or replacements that needed to be made in the flat. Great service from Amy who always answered to our emails really quickly and made sure that everything was done properly and without any faults. Really happy with the service!

Justina · 21 June 2017

★★★★★ 1/5

Trustpilot

Use another estate agent!

Hopelessly incompetent staff that could not have done more to make the experience of finding a rental property in Glasgow more stressful and difficult. It took 3 weeks after I had put down a deposit on a rental flat (to have it removed from the market) for them to facilitate the necessary credit checks and report back to the property owner on the best options for them. Their illogically complicated process costs the landlords rental time and leaves the potential tenant completely in the dark throughout the process. It took days for them to answer even the simplest of questions and the staff seemed completely clueless. Customer service would be hilarious were it not for the seriousness of acquiring property. Honestly, even if they represent a property that you really like think long and hard about having anything to do with this lot - is it really worth the stress?

Neil · 15 August 2018

★★★★★ 1/5

Google

By far the worst letting agent I have dealt with. From the day we moved into our flat we had a problem with mould in the bathroom. called at least once a month to get it fixed and the only solution they had was to paint over it. The mould was caused by the bathroom not having a working fan extractor and no windows. I left the property and the agency told the wrong move out date for the council tax which i had to pay for. The solution to getting our money back is for infinity to email the council but after numerous phone calls we gave up as hey didnt send any emails. We were also charged additional fees to get the flat. Currently the company is getting a lot of negative press for this. They also charged me £100 to remove a bed from the property, that I even offered to move for them but the "landlord" didnt want to disclose any information as to where it would be moved to. My experience with this company has stuck with me for 3 years now and I would strongly advise anyone to avoid them.

Steven · 21 June 2018

★★★★★ 5/5

Google

Zoe from the maintenance team has been great to communicate with and dealt with any of my issues or queries quickly and efficiently!

Craigblacck · 20 June 2023

★★★★★ 5/5

Google

such a great accommodation service agent in the UK, fast response and details, easy to communicate, responsible, and trustworthy. Very recommend it!!!

Ika · 20 June 2023

★★★★★ 5/5

Google

Okay so. There were bumps and so on, but they're generally fine. Nice people. Fiona is just lovely, super helpful, really made the whole experience 1000times better. We happy.

Tori · 21 June 2019

★★★★★ 5/5

Google

Repair team is always so helpful and gets things done very quickly. Brilliant service and communication from Zoe at the repair line. Always getting things done ASAP and very polite!

Summer · 20 June 2022

★★★★★ 5/5

Google

I rented a flat with them for 11 months. Communication was clear and timely, and I did not experience any issues during my tenancy. They were always friendly and helpful.

Veeti · 20 June 2022

★★★★★ 5/5

Google

I find Infiniti's professional and hands on approach has kept us with them over the years. They are an absolute pleasure to work with, very efficient & always quick to repsond. They are everything i need in a letting agent & make life a lot easier.

Debbie · 21 June 2016

★★★★★ 5/5

Trustpilot

Excellent service with great…

Excellent service with great communication all the way through the process.Thanks to Zoe.

Edit · 13 May 2022

★★★★★ 5/5

Google

Only had a property with infiniti for over a month or so but me and my partner have had no issues what so ever and the staff have been kind and helpful especially daryl who we deal with in regards to our flat. Thomas

Thomas · 21 June 2016

★★★★★ 5/5

Google

I Have dealt with Infiniti for a number of years, very professional and organised company, you would be hard pushed to find a better Glasgow based letting agent. The Communication is excellent from the whole team. keep up the good work!!

Baz · 21 June 2018

★★★★★ 5/5

Trustpilot

very helpful agents

very helpful agents, and quick to respond to any enquiries

Dean · 4 November 2023

★★★★★ 5/5

Google

Infiniti Properties have been letting out my property for many years. I have never had any problems in dealing with them. They are really good at finding tenants, and there hasn't been many periods that my property has been empty.

Neil · 21 June 2016

★★★★★ 5/5

Google

I have been a landlord with Infiniti for now just over a year and have been very imperessed with how efficient and friendly the team are. I would strongly recommend them to friends and family

Keith · 21 June 2016

★★★★★ 5/5

Google

The management of my property was passed onto Infinity and thus far everything has been handled with professionalism and ease. My long standing tenant departed, but a new one was found by Infinity extremely quickly.

Gordon · 21 June 2016

★★★★★ 3/5

Google

Been in my property nearly 8months Great company to rent from always friendly when contacting them. Feel though maintenance team can let them down when calling to chase things up or sort out things.

Jennifer · 21 June 2017

★★★★★ 1/5

Google

3 months rent as a deposit. Renting 1 studio flats as 1 bedroom property. Took 5 days for an email. It will cost you over £1000 to move into a £300 flat. AVOID AVOID AVOID

Ross · 22 June 2015

★★★★★ 5/5

Google

Infiniti Properties provides a first class service. As a landlord with a portfolio I can say that, in my experience, they are the best at what they do. Keep up the good work!

Ross · 21 June 2017

★★★★★ 5/5

Google

Good morning I am very pleased with the service , and attend to the formalities related to subleases the room, everything happened quickly and efficiently and Mrs supports me was cordial and professional

Teresa · 21 June 2016