Trusted Agent profile · Glasgow
★★★★★
1,723 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,723 reviews on two platforms, including 282 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotVery smooth and straight forward…
Very smooth and straight forward application process made even more stress free by Gill who did a great job to overview our application!
Thank you, William, for this excellent review. We will pass this onto Gill and the Team.
5/5
GoogleAgents were very kind and helpful throughout the process.
5/5
GoogleJust moved in to a property marketed by DJ Alexander, they were helpful and supportive throughout the purchase process, quick to respond to emails and hand delivered our keys to us the day we moved in. Excellent service!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotSophie was simply great!
We were assisted by Sophie Balsillie in solving some end-of-tenancy issues. She was fantastic! She promptly replied to all our messages, was very efficient in dealing with our requests, and had a very friendly and positive approach. Thank you so much, Sophie!! Great service.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotThank you Micael!
Micael and the entire DJ Alexander team are so professional, friendly and helpful! We highly recommend!!
Thank you, May, for this excellent review. We will pass this onto Micael and the Team.
5/5
TrustpilotHad a good and understanding Inspection
We Really had a good and underanding Inspection with -'Elaine Thompson' she is very underanding and respectful.
Thank you, Sameer, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotMy agent was Gill Robertson‑Cree
My agent was Gill Robertson‑Cree, extremely professional and quickly handled all the documents and approvals! I highly recommend using DJ Alexander.
Thank you, Henry, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotBraemore (or now merged with DJ…
Braemore (or now merged with DJ Alexander) are extremely inefficient in carrying out maintenance issues. We've been without hot water for 3 weeks, and no one gives us any indication when the job will be completed. There's been no delay from the contractor's side, it's the DJ. Truly disappointing.
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotEstate Agent - Property Purchase
Just moved in to a property marketed by DJ Alexander, they were helpful and supportive throughout the purchase process, quick to respond to emails and hand delivered our keys to us the day we moved in. Excellent service!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotThey were really helpful and patient…
They were really helpful and patient during the process. Special note for Chloe and Ashley, as they were very helpful while setting our leasing
Thank you, Martina, for this excellent review. We will pass this onto Chloe, Ashley, and the Team.
5/5
TrustpilotAfter struggling to find a flat before…
After struggling to find a flat before returning to university, Kieran Mooney (our property manager) was extremely helpful during the process of finding and securing somewhere to live. Very thankful for all his guidance and time!
Thanks for the great review. I will pass this onto Kieran.
5/5
GoogleI would like to express my sincere gratitude to Scott Luttrell for his exceptional support and assistance throughout my tenancy journey with the professional letting agency, DJ Alexander. His guidance ensured a safe, reliable, and smooth process, making my house search a seamless experience.
5/5
Trustpilotgreat agency!
I am from south Korea. DJ Alexander help me to find and secure the property for me. They have very systematic process for viewing arrangement and contract. I appreciate so much understanding and quick response whenever I have questions about the property I am interested in. Thanks.
Hi, thanks for the great review.
5/5
TrustpilotVery quick and easy
Very quick and easy. Mark Hall was a great help arranging appointments
Hi Ali, thank you for the great review!
5/5
GoogleWe rented with DJ for 12 months and had no problems with them at all. All responses to queries were fast and they were resolved promptly too. The office staff were friendly, especially Lucy who helped us out from beginning to end with efficiency and a smile.
5/5
TrustpilotSandie was very helpful and…
Sandie was very helpful and understanding with our situation and helped us to get an earlier move out date which was brilliant! Thanks to her and the team.
5/5
TrustpilotVery friendly
Very friendly, open and helpful service. Always available for support, information. Sold the property well, quickly and at a good price. Support all the way through the process. Would recommend them anytime.
Thank you for this excellent review. We will pass this onto the Team.
1/5
TrustpilotLandlords please don't use this "service"
Horrendous service for prospective renters. Only unemployed people have time for the runaround this agency gives to their looking to rent customers. If you get a tenant through DJ they probably cant pay their rent as no person with a day job can go through this hazing.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotVery poor communication & maintanance
Very poor communication.Ignoring raised issues with the flat.We have no hot water in the shower and it has been 4.5 weeks now. Nothing has been done.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWell-organized viewing
Had a lovely viewing with Ellie who was professional and well informed about the property. The application process was seamless and prompt.
Thank you, Alexander, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotThank you very much for Emily's…
Thank you very much for Emily's assistance in the whole process. She is professional and patient. Without her, my lease could not have been so smooth.
Thank you, Ran, for this excellent review. We will pass this onto Emily and the Team.
5/5
TrustpilotI have just started my tenancy with Dj…
I have just started my tenancy with Dj Alexander. Initially there was a problem with the landlord registration number. But Laura handled everything very effectively. Hoping for more good experiences in the coming years.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotWhat a wonderful team!
What a wonderful team! Everyone I’ve spoken to so far has been incredibly helpful and really went above and beyond to help me get a new place to stay. Shout outs to Kaitlyn, Guilia and Christin for all their hard work.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
Trustpilotfantastic!
Hey, I must say, the service was absolutely fantastic! They were incredibly quick and exceptionally helpful. They went above and beyond to fulfill my request in record time. I'm genuinely impressed and deeply grateful for their outstanding assistance.
Thanks for the great review. We will pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
