Trusted Agent profile · Glasgow
★★★★★
241 reviews across 3 platforms
34 Gibson Street, Glasgow, G12 8NX
CAIRN LETTING and ESTATE AGENCY's office in Glasgow, at 34 Gibson Street, is rated 4.1 out of 5 across 241 reviews on three platforms, including 228 Google reviews rated 4.1.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service during recent refurb of our property and change of tenants. From move out to lease agreement, Victoria Craig assisted at every stage, and dealt with issues as they arose in a professional and competent manner.
Thank you Colette glad to be of service.
5/5
GoogleI have been renting from Cairn for six years and have had nothing but a fantastic experience from them. The team are always helpful and available if needed. Would highly recommend.
Thank you so much for your kind words and continued support over the past six years! We are pleased to hear that you've had such a positive experience with our team and appreciate your recommendation. If there's ever anything more we can do for you, please don't hesitate to reach out! Kind Regards The Cairn Team
5/5
GoogleVictoria responds quick to our queries and is very conscientious in taking on her task . Very efficient and follow-up is well noted. We are very happy with her.
Thank you for your kind review we are happy Victoria was able to help you. Kind Regards The Cairn Team.
5/5
GoogleI have recently purchased a small flat and Sheena Peat was my contact with the agency. She kept me up-to-date with developments and her communication skills are second to none (my solicitor said so too). Buying a property can be stressful but Sheena managed to streamline the whole process. Thanks for making it as easy as possible Sheena.
5/5
GoogleI rented with Cairn while at studying at University in Edinburgh on two occasions and found them quick and easy to deal with - would definitely use again.
Thank you Thomas for your kind review - glad we could be of help.
5/5
GoogleHad Jenny take me through a flat viewing and she was utterly fantastic. Very helpful and guided me through the process. Thanks again
Thank you Lyall for your review. All part of our service. Regards the Cairn Team.
5/5
GoogleCairn have sold two houses for me now and i can honestly say that they were very professional in their approach from start to finish making the whole stressful time go seamlessly. Would recommend them to anyone thinking of selling or buying.
Glad we were of help, we understand that selling your home can be stressful and that communication is key for a successful sale.
5/5
GoogleExcellent experience renting with Cairn property since 2021. Our property manager, Victoria is always friendly, supportive, and professional in sorting out any issues. We are happy to have her during our tenancy.
5/5
GoogleI have used Cairn on a property in Glasgow since February 2023 and their approach has generally been excellent. Communication is very important and I’m pleased with how the Cairn team interact with the tenant, ensuring things are flagged to me quickly and fixed.
Thank you
4/5
GoogleCairns have been managing our student lets for the last three years. Being new to the market we needed guidance through all the statutory requirements, and wanted a reliable, responsive team. Our present property manager Heather has been excellent in this respect, as has their HMO advisor Carolanne. Would recommend to other prospective landlords.
5/5
GoogleVictoria at Cairn was first class! Dealing promptly with queries and meeting on site in a professional manner. Would recommend this company.
Thank you Dr Bob for your review - all part of the service.
5/5
GoogleExcellent service, always quick responses and always keep me informed of all their work. Would highly recommend
Thank you Ann for your kind review we are delighted to be of service - kind regards The Cairn Team
5/5
GoogleJacqui helped us with our renting and post renting processes. She solved all of our problems and was always kind and friendly thank you for everything.
Thank you for your kind review, glad to be of help.
5/5
GoogleA pleasure to deal with from start to finish. Lauren was proactive and attentive throughout the process which was quick, easy, and stress free as a result. The support since the start of the tenancy continues to be of the same high standard.
5/5
GoogleCarol at Carin Letting Agency was extremely efficient in supporting me when I contacted her with a query. She responded quickly and gave me all of the information that I needed. Great customer service and nothing was a problem.
4/5
GoogleI admire your availability and swiftness in responding to property issues. Keep it up!
Thank you Rex for your kind review, glad to be of help Kind Regards The Cairn team
5/5
GoogleI had little experience with house sales, but Julianne and Fiona were able to give me detailed advice on the best route for selling or renting my flat. I decided to sell, Sheena guided me through the sale process with a happy result. I couldn't recommend the team more!
1/5
GoogleDirty, smelly and broken. Three words that best described our flat when we moved in. Though Cairn assured us cleaners had visited, we doubt they actually did any work. Likewise many pieces of furniture, appliances, and windows were broken. Junk was left in several rooms and cupboards.
4/5
GoogleOverall a good letting agents so far. Lauren was very helpful/patient with me as a newcomer to the glasgow rental market. And though there were some issues at the start of our move, many were fixed as soon as possible.
5/5
GoogleJenny from Cairn was really helpful, knowledgable and accommodating with viewings - much appreciated
Thank you Eve for your kind review, all part of the service. Kind Regards the Cairn Team.
4/5
Google** update **: since another agent (thank you!) took over and after i've posted this, they have became more responsive and i am enjoying a better quality of service (as a tenant). I don't have any issues from 2021 onwards. Before that I have them two stars review reflect the fact that took them **over a year** to actually bring the proper person for a long standing flat issue. The old two stars review, definitely does not reflect their **current** quality, and I was asked to remove it. Instead i am choosing to keep this as a reminder to other people that you don't have to suffer privately to enjoy a quality of service. ** old review ** (2 stars, poor value, not responsive) I am living in a property managed by Cairn. My experience with them? Abysmal. If its broken lamp, they'll fix it right away. If it's something more complicated? Prepare to be ghosted. Please avoid them as your letting agents at least for Glasgow if you're renting.
5/5
GoogleI have had a positive experience with Cairn since the very start, from submitting a note of interest about a property, then applying online, to discussing my application with property manager Safa Khan, and through my settling in process. I was fortunate that the landlord was sensitive to my situation (coming from the U.S. to pursue a postgraduate degree) and my needs (a two-bedroom flat, washer, quiet area, a home for several years). All of my interactions with Cairn have been positive, and my million questions I have as I deal with a bit of culture shock and getting used to how things are done in Scotland and the UK generally, have always been dealt with swiftly and helpfully. It's been a pleasure working with Cairn and having someone like Safa be my main contact for any issues or questions I have.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe started using Cairn's services in 2018 and have always found our main point of contact, Heather, to go above and beyond the expected level of service. Certainly beyond a level of engagement compared to other property rental service providers we use. We do not believe there is a better provider of letting services, particularly in managing HMO properties in Glasgow. Cairn's professionalism ensures that letting requirements and legal obligations are never compromised - and interests are protected whether a landlord or tenant. And from dealing with Glasgow City Council and HMO renewals, introducing off-market opportunities, assisting with renovations, and day-to-day management, our interaction and experience with the entire Cairn team have been faultless. Thank you for the excellent service. PS: Any landlord underwhelmed by their current property manager should contact Cairn. Ask for Heather. You will not be disappointed.
5/5
GoogleReally easy to deal with. Very professional and thorough.
Thank you Graeme for your kind review, glad we could be of assistance- kind regards the Cairn Team
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