CAIRN LETTING and ESTATE AGENCY Glasgow reviews

★★★★★ 5/5

Google

Dealt with Mark at Cairn for a 2 night stay in Glasgow at 20 Bath Street Central Apartments. Stay was excellent and apartment was great. Would go through them again as communicating with Mark was very easy.

Tanya · 12 June 2023

★★★★★ 5/5

Google

Jenny followed up a home report request email with a phone call to advise there were viewings available that night. She was friendly and knowledgeable about the property and swiftly delivered my offer to the seller. Post acceptance she has kept me in the loop and was reassuring during what is almost always a high anxiety process. I would recommend.

Mark · 4 November 2024

★★★★★ 2/5

Google

Took time off work to view a flat, had paid for a taxi to get there just to be told they had the wrong keys so would have done another the day, didn’t even apologise. I texted the agent about when it would be possible to reschedule and only then did he apologise. I emailed the agency and they haven’t bothered to respond. It’s just an absolute muck about

Jenna · 10 May 2024

★★★★★ 5/5

Google

I’m very happy with the service I received from my agent while looking for a flat in Glasgow. From start to finish, he was incredibly helpful, well-organised. He made the whole process smooth and stress-free, guiding me through each step and answering all my questions promptly. I highly recommend this agency for anyone looking to rent in Glasgow!

Mariusz · 28 October 2024

★★★★★ 1/5

Google

Basically, I don't know how to evaluate this room. I would not be polite if I could give zero stars or even negative points. First of all, we have rented this house for more than a year. When we first came in, we found that the electricity in the house was tripping almost all the time. When we reported it to the agent, they either asked someone unrelated to check the boiler or simply ignored our letters. Before Christmas last year, we were finally able to contact the more senior personnel of this company. After fierce protests, the situation of power outage for a year was finally improved. But in fact it was just a power overload, and it took the agency more than a year to find a solution. We have been renting this house for more than a year. Jennifer, the person in charge of our case, has repeatedly asked us to collect letters for the landlord without any reason. She even asked us to bring letters to her office. It was also before Christmas. We were told that we would no longer help collect mail, but we received an email from the agent reminding the landlord that he was coming to "get his personal mail for the last time." This was a direct disregard of the tenant's wishes, which made people feel very uncomfortable! Secondly, the whole house has been very damp, and the master bedroom in particular has been extremely cold, damp and uncomfortable. We would turn on the dehumidifier whenever we had time, and it would often take more than six hours to dehumidify. However, because construction and decoration work were not in place at that time, black mold began to grow on the walls of the master bedroom. This winter, water even began to seep from the walls and the floor often became wet. There is standing water. [The following is modified after the agent’s explanation. The people who visited me several times without telling me were people sent by Factor. The first time the agent contacted them, and then several times without anyone informing me, they miraculously knew that my house was leaking. Then asked to come in for inspection] The agent arranged for relevant personnel to come to inspect. However, on Monday (that is, today), a group of strange people came inexplicably. They did not show any ID documents or wear uniforms. They only told us that they were Was asked to come and check for a leak in our window. First of all, the leakage in our walls has nothing to do with the windows. Furthermore, I don’t know who they are and why they rushed to my house and rang the doorbell and asked for an inspection! ? When I tried to contact the agency around 5pm, I found that they had cut off all means of contacting the client. The phone could not be reached; no one responded to the email at the moment. I would like to ask if your home is repeatedly called by unknown people with hidden doorbells to check but you have no clue, is this considered a stressful living environment? In addition, when we first inspected the house before renting it, the agent told us that the fireplace had passed the inspection and could be used. However, for more than a year, the agent kept sending people to check the fireplace. The last sentence was: "The previous tenant broke a certain part and therefore could not pass the security inspection." ." Directly cancel the qualification certificate. If the problem was caused by the previous tenant, how could I just lie and say there was no problem with the fireplace when I didn't understand it when I rented the apartment? We paid a very high rent but were treated like this, which is really, really regrettable! Finally, I choose to state the above incident in my mother tongue. Due to the lockdown, we were unable to move, but we were treated like second-class citizens here. As many previous tenants who have left negative reviews have said, this agency does not care about the tenants. Most of the people who leave positive reviews are landlords. Friends who need to rent a house in Scotland in the future are asked to pay special attention to this agency. If possible, please avoid this agency. inter-company. If more details of the house are needed, I will provide them to those who need them after we move out, so that everyone will not have the same bad experience as we did or have the misfortune of renting the house that we have rented for more than a year. [More photos and details will be added later. I hope it will be helpful to anyone who comes to Scotland and is a native Chinese speaker]NegativeResponsiveness, Quality, Professionalism, Value

Yun-Ting · 12 November 2021

★★★★★ 1/5

Google

Will take any route to exploit students, even if it’s morally unacceptable. Had a flatmate moving out, and used the new tenancy to raise our rent by more than the legal cap, as it’s a new contract, even though only one person was moving out. Spoke to them on the phone and refused to give us the 3 month notice period as that would mean the landlord cannot raise the rent by more than 3% ! What a shame ! Also added to not be worries, as it’s happening to many other flats too, as if that doesn’t reinforce how scummy this agency actually is. Anyway disgusting the way they refused to help in the situation and sprung a rent raise on us a week before signing a new contract, thereby providing us with extremely limited time to be able to consider where to move to. Lauren should be ashamed !!

Hanna · 12 June 2023

★★★★★ 5/5

Google

I would recommend Cairn to any students who are looking for a place to stay in Glasgow during their time at university/college! They have been so accommodating and understanding, as a lot of the time students come with little experience in residential letting! Heather has been so quick at responding, and any time we had to deal with difficult living situations in the flat, she went above and beyond to help us. Really great service and positive experience!PositiveResponsiveness, Quality, Professionalism

Sarah · 14 June 2021

★★★★★ 5/5

Google

I can wholeheartedly recommend Cairn Agency. Having had over a decade of erratic and poor management these people do provide an individually tailored service. Having encounterrd several challenges as a landlord in the past couple of years I have found them to be efficient and fair to both tenant and landlord. A big 'thank'you'

Yvonne · 4 November 2024

★★★★★ 5/5

Google

Used these guys for a short stay in Glasgow. Apartment was spotless and beautifully done out. The most ideal location and Mark was a fabulous point of contact for us.

Alisha · 12 June 2023

★★★★★ 5/5

Google

Gemma and the team have always been very responsive to us. They’ve outdone themselves and have certainly set a high bar for professionalism and dedication by doing everything to ensure our property and the tenants are well looked after in spite of the looming pressure brought about by the pandemic. It is evident with the actions they take and their timely communications with us, that they truly care, not just about the business but also the people they work with. We highly recommend Cairn Letting!PositiveResponsiveness, Quality, Professionalism, Value

Ivy · 12 June 2020

★★★★★ 5/5

Google

I contacted Cairn as I had tenant’s not paying rent or responding. Gemma was introduced to me she is extremely well Knowledgeable about evictions (which was the path we went down) she follows a very correct procedure and completed everything successfully. She kept me up to date every step of the way. Words can’t quite explain how pleasant my experience has been working with Gemma along with the reasonable fee and fast response's she was able to almost make a stressful situation non-existent!.She further gave invaluable advice on sourcing new tenants so these situations do not arise again. if you have trouble with tenants or even if everything is smooth they have a very good management setup not skipping a beat. Highly recommended overall a very good estate agency!

Sacha · 12 June 2020

★★★★★ 5/5

Google

Was introduced to Gemma of Cairn Letting by a fellow investor after experiencing poor service from an existing letting. I'm so glad I made the switch. Gemma is not only professional and knowledgable, but also has her client's best interest at heart. Communications were always seamless and she's always willing to take the extra miles to accommodate my needs. She has now found me a good tenant. I'm very satisfied with Gemma's service and would recommend her without reservation.

Sarah · 12 June 2020

★★★★★ 5/5

Google

I have dealt with a few letting agents over the years but I have to say that Cairn are the best of the lot. Incredibly helpful and always looking to solve problems without further hassle. In many ways they are the exact opposite of the public perception of a letting agent as they come over very genuine in their approach and go out of their way to help. Special thank you to Fiona ( Campbell ) and Mark ( Coll )

Gordon · 13 June 2019

★★★★★ 5/5

Google

The cairn team were great to work with and offered an efficient and easy service. Sold two rental properties very quickly with their help. Would recommend anyone to speak to the team about managing rental properties or selling a property. They have a great team ready to help.

Katie · 10 October 2024

★★★★★ 5/5

Google

I’m must say having delt with cairns estate on a purchase of a property they could have not be more helpful from day one every question I asked they give me answer they were a pleasure to work with as I’m in buying properties I’m say they r my favourite estate agency form-the viewing the property to the purchase it has been a fantastic experience well done keep up-the good work especially Moya and her team can’t wait to doing business with u guys thanks for the wonderful experience Aldo and Fiorinda Pia

Fiorinda · 13 June 2018

★★★★★ 1/5

Google

If I could give them negative stars I would. First of all they would arrange inspections and viewings (our flat was being sold) either without warning or with less than 24 hours notice. They would also forget to inform us if these viewing or inspections had been cancelled so there was more than one occasion where I'd be waiting at home for hours only to finally phone up and find out nobody was coming. Our carpets were supposed to get replaced 2 years ago and it never happened. It took months for someone to fix our broken boiler. We were also charged a £61 call out fee because we missed the engineer despite the fact that we made ourselves available during the times the engineer was supposed to come out and he was either extremely late or never showed on every single occassion. My husband and I both worked full time so as you can imagine it was difficult to wait home all day. Several times we phoned to dispute the call out charge and after the fourth time we were told someone would phone us back someone finally did. Not that it mattered, apparently we are still liable for the incompetence of the engineer. When we moved out they took the call out charge from our deposit and claimed we never brought it up before because there was no notes on the matter. They then told us that we should have put it into writing although we were always told on the phone that someone would call us back or deal with it. There was also the incident (I was not present) where my husband went in to hand back the keys and not only was the receptionist extremely disrespectful, but she didn't inform anyone that the keys had been returned to of course we get a phone call asking when we plan on giving them back. These people have no idea how to run a letting agency. The are extremely disorganised, they do not treat their tenants well at all and god forbid someone on their end messes up because guaranteed it will be you who pays for that mistake. DO NOT USE THIS LETTING AGENCY!!!

Shannon · 13 June 2018

★★★★★ 5/5

Facebook

Currently at the tail end of getting my second house , can openly commend cairn letting for the hard work and tolerance with my particular purchase , especially Moya and Sheena who will no doubt have been hearing my voice in there nightmare with how many times I phoned and pestered them for many a miracle update on my future home. Moya who was upfront and completely honest with me in letting me know that because of the seller/lender that my house was being sold through would take a long and strenuous time due to the legal requirements of buying the property right form the beginning and even when I phoned and phoned for updates ( knowing full well she contacted me the minute she had something as well as Sheena too) were still pleasant and understanding of my personal situation for needing updates. Can’t thank you enough !

Kevin · 26 April 2018

★★★★★ 5/5

Google

Excellent service offering by Cairn. I rent my property through them and have been guided every step of the way, from preparing to let, to various safety procedures and on the day my tenants moved in, I even received an email to confirm this and let me know they were happy. My Property Manager is always on call/email and can answer any queries I have. I will continue to use Cairn and have recommended to a few friends who have signed up already. I think the fees are really good for the amount of work they actually do - I simply don't have the time and feel that my property is in safe hands with people who really know what they are doing!

Chris · 14 June 2014

★★★★★ 5/5

Google

Cairns have been excellent. I relocated from London to Glasgow to work for the Scottish Air Ambulance just before the lockdown started. Cairns went out of their way to help me find a property and ensured all the paperwork was processed very quickly. My removal company will not bring my furniture up at the moment, so Cairns have stepped in and lent me a bed and a sofa. I can’t thank them enough.

Amanda · 12 June 2020

★★★★★ 5/5

Google

Excellent service from start to finish. Jenny managed the sale of my house and kept me updated many times throughout the day with what was going on. She ensured that everything ran smoothly and I felt very comfortable with the handling of the sale. When I come to sell my next property, I’ll know exactly where I’ll be going to!

Mark · 12 December 2023

★★★★★ 5/5

Google

Moved in a few months ago to a rental property. I have had a good experience with cairn so far, and have received prompt response on replacing things that were broken on arrival. I would recommend. Thank you jacqui and the team

Danielle · 24 September 2024

★★★★★ 5/5

Google

My property manager at Cairn is Carol Fraser. I am delighted to record how professionally and sensibly she runs the letting of my apartment. She keeps me updated on pertinent points, deals with issues effectively and swiftly and I really appreciate that. I recommend Cairn and Carol, to others looking for a property management team.

Celia · 23 May 2025

★★★★★ 5/5

Google

I have nothing but great things to say about Cairn letting. Throughout my journey with the team, I've been impressed with their industry knowledge & advice, management systems and, above all, a brilliant tenant found.

Tricia · 17 December 2024

★★★★★ 1/5

Facebook

At lease let tenants know how to contact them and understand what we really need! We are stuffed from problem of electricity since we moved in and this company ignored our reports countless times since then. Afterwards, they keep sending people who’s not specialized in anything and telling us they cannot do anything with this issue!!! Guess what? We’re living in this house for more than one year and we still need to help the landlord to collect his mails because he doesn’t want to change his address and this agency never let him know his mails already bother us a lot! I’ve been stayed in lots of different countries and dealt with many agencies. I can say this one definitely is the worst!

Géraldine · 16 December 2020