5/5
GoogleWe used Cairn bnb for an overnight stay in Glasgow. The apartment was immaculate and very comfortable. Would highly recommend to anyone looking for a short stay in Glasgow and would definitely stay again.
Agent replied · 11 June 2024
👍🏼 …
Trusted Agent profile · Glasgow
CAIRN LETTING and ESTATE AGENCY Glasgow reviews
★★★★★
241 reviews across 3 platforms
34 Gibson Street, Glasgow, G12 8NX
CAIRN LETTING and ESTATE AGENCY's office in Glasgow, at 34 Gibson Street, is rated 4.1 out of 5 across 241 reviews on three platforms, including 228 Google reviews rated 4.1.
Reviews
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
Google5/5
GoogleMoved into a property with Cairn in September- they've been incredibly helpful and efficient since. Any minor problems have been rectified quickly. Safa is particularly helpful. Thank you!
5/5
GoogleFantastic service! Lauren was accommodating, proactive and very helpful throughout the entire process. Communication was absolutely fantastic -- I felt supported, and that I was definitely in good hands. Very professional.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReluctant landlord is an understatement where I am concerned, however, through no fault of my agent and given the current market / climate, I was unable to sell my recent development and made the decision to let it out. Hannah explained the whole process to me and put my mind at ease throughout, finding me a great tenant who has moved in and is loving the place already. Huge thanks to all of the Cairn Sales and Letting teams for everything :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVictoria Craig at Cairn manages my property. She is excellent. Very responsive and helpful with my queries. Would highly recommend her and Cairn.
5/5
GoogleThis is my second time letting with Cairn and I would highly recommend using them as your Letting Agency. The staff have always been extremely professional and helpful. We have never had a problem getting ahold of staff on the phone or via email. It is easy to report any issues through the online system and we found that they were resolved very quickly. Many thanks to the Cairn staff.PositiveProfessionalism
1/5
GoogleWorst agency ever. I do not recommend nothing that was guaranteed when renting was not fulfilled at home 1 night we flooded the neighbor from the bottom because people from this agency did not check the connection of the washing machine and the sink with the drain pipe. one of many problems with this apartment I lived there for 3 weeks and every day there were problems and people from cairn did nothing about it. Think twice before renting an apartment from this amateur agency.
2/5
GoogleCommunication is terrible in this agency and some of the higher up staff have a poor attitude towards tenants. Slow response towards complaints and enquiries also. Not very impressed but not had a terrible experience. The flat was in pretty good nick when it was handed over to them though so for the small amount of time they've been in charge I feel like they've let themselves down. Heard similar from others too which is disappointing. Gave 2 stars as I recently had an enquiry dealt with efficiently and want to think they'll get a grip eventually.
1/5
GooglePLEASE AVOID. If you're looking to rent, stay as far away as possible from this letting agency. Our two years at our property have been horrendous. Please note all positive reviews for Cairn on Google seem to be landlords. Not renters. From the first day, we walked in to the flat being left in an awful state, the bathroom tiles were literally black with mould, and furniture broken/left from old tenants not cleared (see attached pictures). From there, they took 1 1/2 years to actually fix the bathroom since first reported. We (5 tenants in an HMO property) were also left without hot water on multiple occasions, the longest of which being an entire month. Yet they still had the nerve to raise the rent every year, regardless of the awful state of the flat. The tenancy was filled with constant threats about how not filling out a fire alarm sheet, or wedging doors open could "make it a little harder getting the deposit back". We were sent MANY contractors throughout the year to deal with repairs who did absolutely nothing, or the bare minimum (1 layer of paint doesn't fix layers of thick mould Cairn), and when it came to our final deposit, our flat was left in a much nicer state than the flat on entry, we were still deducted £300 (reduced to £110 after complaints) for literally dust, and furniture left by previous tenants. Someone's deposit isn't some bargaining chip you can make a quick hundred off of. To top it all of, when we complained about the flat and its conditions (some windows literally wouldn't close in the middle of winter), the owner of the agency accidentally CCd us into an email chain of them making fun of our case and us personally. Maybe treat your customers right instead of passive aggressive replies and bad service. They're what make your business after all. The most unprofessional company I've ever dealt with.
1/5
GoogleIf I could give negative stars, I would. Viewed a property to purchase twice and neither of the selling agents who showed us around could answer any of the questions we asked. They also booked us in with another couple at the same time so we had no privacy and did not had the agent to ourselves to ask questions. I was certainly not comfortable wanting to discuss my situation when there was another potential buyer in the building. I emailed the office with a list of questions and had to call in to chase up answers, even after I had stated in the email very clearly I was interested and wanted to move quickly. Whilst still awaiting answers to my questions, I was called to say an offer had been accepted on the property. Had I been informed there was already an offer in, I would have been able to put in an offer of my own. Poor communication skills and they do not appear to value potential buyers’ time nor offer them the respect to keep them informed of progress. At all points I felt I was a nuisance by asking questions about a property I was prepared to spend a lot of money on.
1/5
GoogleThis has got to be the worst company ever ! if i could give 0 stars that would still be too much. absolutely appalling people work here with not two brain cells to rub together. to anybody thinking about using this company AVOID !!!!!!!!!!!! JACK STEELE the "maintenance manager" doesnt know his arse from his elbow probably because he has a serious problem. they destroy peoples reputations, lie and cheat. DO NOT TOUCH THESE COWBOYS they will take your money and not live up to their end of the agreement . AVOID DODGY AGENT WITH DODGY STAFF
1/5
GoogleIf I could give negative stars, I would. Viewed a property to purchase twice and neither of the selling agents who showed us around could answer any of the questions we asked. They also booked us in with another couple at the same time so we had no privacy and did not had the agent to ourselves to ask questions. I was certainly not comfortable wanting to discuss my situation when there was another potential buyer in the building. I emailed the office with a list of questions and had to call in to chase up answers, even after I had stated in the email very clearly I was interested and wanted to move quickly. Whilst still awaiting answers to my questions, I was called to say an offer had been accepted on the property. Had I been informed there was already an offer in, I would have been able to put in an offer of my own. Poor communication skills and they do not appear to value potential buyers’ time nor offer them the respect to keep them informed of progress. At all points I felt I was a nuisance by asking questions about a property I was prepared to spend a lot of money on.
5/5
GoogleMy husband and I rented our first flat together using this letting agency, and we couldn’t be happier with the service. I’ve dealt with a few dodgy landlords and agencies in the past, so it was a welcome change to have such an organised, professional team on hand. Any issues we’ve had (hardly any, by the way) have been dealt with promptly and communication between us and the landlord has been made so easy thanks to Cairn. Everyone that we’ve dealt with have been so patient and friendly, and it’s honestly been a joy renting this property.
1/5
GoogleAvoid this company at all costs! They have left me without hot running water for two months over the course of my tenancy and refused to replace the faulty Boiler when it was condemned as dangerous for nearly 2 years! They currently have an Abatement notice, served to them by environmental health, due to water Ingress in the flat. This was reported over two months ago also! I Haven't had working electrics for over a month and that is only just getting seen to. The quality of the work is poor, cowboy at best and the "I don't know anything about it" attitude from the staff is just unacceptable. I am considered a vulnerable persons because of medical issues and Cairn do not seem to care about anything I ever approach them with. When I claimed I had a legal right under common law article 8 of the housing act 2001 to withhold rent until maintence was completed they claimed that was not the case. This company are just flat out money grabbers and liars and couldn't care less about their tenants, they just want to get there pay checks and come Friday they just wash their hands of everything until the Monday morning. They are not professional, courteous or efficient. My previous one star review was met with a phone call from Cairn essentially intimidating me to remove it. Well after this latest issue this review will be staying here and going on every other review site I can find. Cairn properties are an awful, horrid, stressful company to work with and they have been making my medical issues get worse over the last year. Just do not waste your time and go directly to a landlord. Not this excuse of a company. They should all be ashamed of themselves but clearly are not....I would give them minus 5 stars if I could. Avoid at all costs! Your health will benefit!
5/5
FacebookI am the purchaser of a repossession that cairns had for sale and from the start they have been nothing but amazing allowing viewings access to measure things even down to pushing the sellers for an decision on the offer � Moya in particular has been 1st class worth her weight in gold. And lately Chris too. They have gone above and beyond it would not have been possible to get things done without them. 5star service and I wasn't even their client amazing job guys you all deserve a pay rise. Thank you for everything �
1/5
GoogleThis place couldn't run a bath, let alone an estate agent. As a student do not go near this place, if you anything remotely wrong they will unfairly punish you. We had a broken oven and washing machine for around a month before it was fixed/replaced. But when you have a party, or even just a bit of noise at night they were right on to you giving you ultimatums. Also the flat we had was a great size, in a great location but it couldn't be more basic. My room was basic with yellow (basically see-through) curtains and the bathroom walls were manky, which all they did was put a fresh coat of paint over instead of dealing with the problem. I couldn't recommend this place less. I will never go through an estate agent again; student or not.
1/5
GoogleVery bad experience today. I scheduled a viewing at 4 pm to see a flat in G3 area. The agent didn't turned up and upon waiting for 15 minutes with 2 infants n my wife. After some time I phoned the agency and they informed that they have cancelled the viewing as current Tennant has some issues. Really surprised that I was not informed about this until I phoned them from the site. Very very bad.
5/5
GoogleMark from Cairn Letting was an amazing host. Extremely accommodating and helpful throughout our stay in Glasgow.
Agent replied · 11 June 2024
Thank you
1/5
GoogleA small thing, but perhaps a reflection of the efficiency of this agency. They have left one of their To Let signs in my street lying on the pavement. I have reported it 3 times in the last 3 weeks and its still lying there. I have pointed out that this is dangerous for poorly sighted people and for this reason I have moved it into the central garden.
5/5
GoogleI used Cairn as a landlord and as a seller and recommended them to my friend as a landlord too. I couldnt be happier and couldnt recommend them enough. I have used several agents as a renter and landlord and they were all different variations of terrible. They went above and beyond at all times and if I need an agent in the future they will e my first port of call!
5/5
GoogleCan not rate this company highly enough, in particular the wonderful Fiona and Susan. They took all the stresses away from us and organised letting out our flat. From viewings too certificates they were incredibly professional and yet friendly and approachable at all times. Would highly recommend to anyone looking to let out their flat and wants it done well and easily. Thanks so much girls xxx
5/5
GoogleFantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager Victoria & sophie is amazing. Really appreciate the work that you do. Best wishes!
1/5
GoogleUnprofessional letting agency. When I moved into the flat the washing machine had mold inside the door's rubber. On their inventory it was listed as "good" condition. This is unhygienic and unacceptable. They are supposed to perform proper and thorough checks. I've reported it to them and they still haven't resolved the issue. It's been 2.5 weeks. Extremely slow and you have to chase them up constantly.
5/5
FacebookDavid and Karyn recently carried out work on our property. Not only are they both genuinely lovely people and a pleasure to have in our home but the work was all carried out to the highest of standards. As was the clean up at the end of each day. So refreshing to find such a punctual and reliable service and we will definitely use them again.
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